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Added 13 mins ago
S
SOV Store - Travel Expert
Sunwing
Mississauga, ON
- Full-time
…base. The position reports to the Selling Supervisor/Branch Manager and will be located at our retail store in…
Added 14 mins ago
T
Mobile Mortgage Specialist
TD
Innisfil, ON
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 14 mins ago
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Personal Banking Associate Trainee
TD
Burnaby, BC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 14 mins ago
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Business Succession Advisor
TD
Vancouver, BC
- Full-time
Supporting Investment Advisors and Relationship Managers with business development, opportunity identification, and client retention
Added 14 mins ago
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High Net Worth Planner
TD
Vancouver, BC
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 14 mins ago
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Personal Banking Associate
TD
Welland, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 14 mins ago
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Modelling / Forecasting Senior Analyst (Quants)
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 14 mins ago
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Sr. Business Systems Analyst - Core Platform
TD
London, ON · Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 14 mins ago
T
Customer Experience Associate - Westmount, Claremont
TD
Montreal, QC
- Part-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 14 mins ago
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Data Scientist III - Financial Crimes Network Analytics (ATH 5556)
TD
Toronto, ON · Markham, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 14 mins ago
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Personal Banking Associate Trainee
TD
Victoria, BC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 14 mins ago
T
KYC Business Insights & Enablement
TD
Toronto, ON · Markham, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 14 mins ago
T
Personal Banking Associate
TD
Estevan, SK
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 14 mins ago
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Senior Personal Banker Trainee - November 5th Networking Event, Edmonton
TD
AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 14 mins ago
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Customer Experience Associate
TD
Vernon, BC
- Part-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 14 mins ago
T
Customer Experience Associate
TD
Port Coquitlam, BC
- Part-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 14 mins ago
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Senior Enterprise Network Architect
NAV CANADA
Ottawa, ON
- Full-time
Added 14 mins ago
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Associate Director, Investment Data - SLC Management
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
We are a performance-driven organization with a deliberate focus on fostering a development-focused, inclusive culture revolving around our Core Values of being client obsessed, valuing…
Added 14 mins ago
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Associate Director, Investment Data - SLC Management
SLC Management
Toronto, ON · Sun Life Toronto One York
- Full-time
We are a performance-driven organization with a deliberate focus on fostering a development-focused, inclusive culture revolving around our Core Values of being client obsessed, valuing…
Added 14 mins ago
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Client Account Manager
Wealth Without Wallstreet
Remote, Canada
- Full-time
- Remote
Client Account Manager, Wealth Without Wall Street
Added 14 mins ago
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Client Success Manager
Wealth Without Wallstreet
Remote, Canada
- Full-time
- Remote
Client Account Manager, Wealth Without Wall Street
Added 14 mins ago
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Business Development Manager – Substation Services & Lifecycle Solutions
Hitachi
Montreal, QC · London, ON · AB · BC · (HE)Office_ON, Stoney Creek
- Full-time
The Business Development Manager is responsible for driving growth of the Substation Service, Modernization, and Lifecycle Management business across North America. The role focuses on…
Added 14 mins ago
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Gestionnaire principal(e) de la qualité des projets/Senior Project Quality Manager
Hitachi
Montreal, QC · (HE)Office_QC, Saint-Laurent
- Full-time
Added 29 mins ago
Retail Keyholder, Sandro, Richmond, McArthurGlen Designer Outlet
SMCP NORTH AMERICA (US, CANADA)
Richmond, BC
…expertise, elevate your skills, and make a lasting impact on the client experience. With mentorship and professional development support, plus a dynamic, engaging workplace where your…
Added 29 mins ago
CH
Direct Support Specialist Brandon
CBI Home Health
Brandon, MB
- Part-time
Under the direction of the Operations Manager, the Direct Support Specialists will be responsible for maintaining and promoting physical care to include, menu planning and preparation,…

Yochana

OpenText Exstream SME / CCM Solution Architect

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 5, 2026
Experience: 8-15+ Years of overall experience in Customer Communications Management (CCM) solutions.
Posting language: English
Posted: Oct 6, 2026

Original job description

Position Name – OpenText Exstream SME / CCM Solution Architect

Type of hiring – Fulltime

Location – Toronto, ON (Hybrid – 3 days a week)

Job Description:

We are seeking an experienced OpenText Exstream SME to work closely with business stakeholders, delivery teams, and support organizations in an onsite customer-facing role.

The ideal candidate will possess strong expertise in OpenText Exstream development, Application Management Support (AMS), solution architecture, and Cloud Native deployments, while acting as the primary point of contact for customer communication management initiatives.

The candidate will provide technical leadership, drive solution design, support production operations, and collaborate directly with client business and IT teams to ensure successful delivery and continuous improvement of customer communication platforms.

Roles & Responsibilities:

Serve as the primary onsite SME and trusted advisor for OpenText Exstream-related initiatives.
Design, develop, enhance, and support enterprise CCM solutions using OpenText Exstream.
Lead AMS activities including incident resolution, problem management, service improvements, and production support.
Collaborate with business stakeholders, architects, and technical teams to define and implement scalable CCM solutions.
Develop and maintain applications using Exstream Design Manager, Communications Builder, Orchestration, Control Center, Runtime Engine, and Interactive Communications.
Drive platform modernization, cloud-native adoption, upgrades, and migration initiatives from legacy CCM platforms to OpenText Exstream.
Perform technical design reviews, code reviews, and ensure adherence to best practices and governance standards.
Provide production support, troubleshooting, root cause analysis, and performance optimization.
Mentor development and support teams on OpenText Exstream capabilities and implementation standards.
Participate in solution architecture and roadmap discussions supporting long-term CCM strategy.

Qualifications & Skills :

8-15+ Years of overall experience in Customer Communications Management (CCM) solutions.
Minimum 5+ Years of hands-on experience with OpenText Exstream (Version 16 or higher preferred).
Strong expertise in:
Exstream Design Manager
Communications Builder / Orchestration / Control Center
Runtime Engine
Interactive Communications
Document Composition & Correspondence Management
Experience in OpenText Exstream platform upgrades, migrations from legacy CCM platforms, and modernization initiatives.
Strong understanding of AMS support models, incident management, and production support processes.
Experience with Cloud Native architectures and deployments.
Excellent stakeholder management and customer-facing communication skills.
Ability to work independently in an onsite environment and lead technical discussions with business and IT teams.

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More about this job

Responsibilities

Lead the design, development, enhancement, and support of enterprise customer communications solutions using OpenText Exstream, serving as the onsite subject matter expert and primary customer contact. Direct application support and production operations, troubleshoot and optimize the platform, and guide modernization, cloud adoption, upgrades, migrations, and team development.

Requirements

Requires 8–15+ years of customer communications management experience and at least five years of hands-on OpenText Exstream experience, preferably with version 16 or higher. Candidates should have expertise across Exstream tools and components, application support, cloud-native deployments, platform modernization, and customer-facing technical leadership.

Skills

OpenText Exstream
Solution Architecture
Exstream Design Manager
Communications Builder
Orchestration
Control Center
Runtime Engine
Interactive Communications
Document Composition
Correspondence Management
Cloud-Native Deployments
Production Support
Incident Management
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

OpenText Exstream
CCM
Solution Architecture
AMS
Exstream Design Manager
Communications Builder
Orchestration
Control Center
Runtime Engine
Interactive Communications
Document Composition
Correspondence Management
Cloud-Native Architecture
Cloud-Native Deployments
Platform Modernization
Platform Upgrades
Legacy Platform Migration
Incident Management
Problem Management
Production Support
Root Cause Analysis
Performance Optimization
Technical Design Reviews
Code Reviews
Governance
Stakeholder Management
Banking
Financial Services

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