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Added 7 mins ago
SI
Software Developer
SAP IT Business Systeme
Montreal, QC
- $77,500 to $166,200 CAD / year
- Full-time
We are looking for a dynamic and motivated Software Developer who embrace AI-assisted software development as part of their everyday engineering practice to join our engineering team. The…
Added 7 mins ago
Principal Software Developer
Open Text Corporation
Waterloo, ON
We are seeking an experienced Principal Software Developer responsible for the design and implementation of services for ingestion, classification and extraction of content from business…
Added 7 mins ago
Sr. Software Developer
Open Text Corporation
Waterloo, ON
We are seeking an experienced Senior Software Developer who shares our passion for developing and maintaining the Enterprise Capture product line. OpenText’s Capture solutions are deployed…
Added 7 mins ago
Sr. Software Developer (Server, C++)
Open Text Corporation
Waterloo, ON
We are seeking an experienced Senior Software Developer (Server, C++) who shares our passion for developing and maintaining the Enterprise Capture product line. OpenText’s Capture solutions…
Added 22 mins ago
Senior Applications Developer- Mobile Apps (React Native)
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON
…currently have a full-time opportunity for a Senior Applications Developer. This role is based is based out our office located in Mississauga,…
Added 22 mins ago
Director, Digital Experience Platforms
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Halifax, NS
Added 24 mins ago
QW
Observability Engineer
Quantum World Technologies Inc.
Montreal, QC
- Contract
Strong understanding of microservices, APIs, distributed systems, and cloud-native architectures.
Added 24 mins ago
H
Senior Python Engineer - Data Platforms
Highspring
Montreal, QC
- Full-time
…machine learning initiatives. This role is ideal for a software developer with strong Python expertise who enjoys solving complex technical challenges, processing large-scale data, and…
Added 36 mins ago
LC
Site Reliability Engineering I
Loblaw Companies Limited
Brampton, ON
- Full-time
…improve reliability, quality, and time-to-market of our suite of cloud-native solutions; and measure and optimize system performance – all with an eye toward pushing our capabilities…
Added 55 mins ago
U
Dir. Software Development
UKG
Montreal, QC
- Full-time
Expérience des architectures cloud-native, des microservices, de l'observabilité, du CI/CD, des tests automatisés et des pratiques modernes de livraison de logiciels.
Added 1 hour ago
CS
AI Security Technical Program Manager
CONFLUX SYSTEMS
Toronto, ON
- $50 to $55 CAD / hour
- Contract
· Work closely with technical teams developing and integrating AI agents, LLMs, APIs, security tools, automation frameworks, cloud environments, containers, and security test environments.
Added 1 hour ago
H
Senior Software Engineer - AI/ML
Hach
London, ON · Vancouver, BC · CAN - Vancouver - Aquatic Informatics ULC
- $120,000 to $145,000 CAD / year
- Full-time
Build and operate cloud-native services on AWS and Azure that scale with demand.
Added 1 hour ago
S
Senior Data Engineer
Scene+
Toronto, ON
- Full-time
…elevate the performance, reliability, and governance of our cloud-native…
Added 2 hours ago
M
Cloud & AI Solution Engineer
Microsoft
Toronto, ON
- Full-time
You also apply strong networking knowledge to design hybrid and cloud-native solutions, including virtual networks, VPNs, and secure routing architectures that meet enterprise performance…
Added 2 hours ago
M
Innovative Data Platform Solution Engineer
Microsoft
Toronto, ON
- Full-time
…deploy, and manage database and analytics applications in a cloud-native…
Added 4 hours ago
AI
Senior React Native Developer
AI Interviews
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are seeking a Senior/Lead React Native Engineer with 8+ years of mobile engineering and 5+ years of production React Native experience.Strong expertise in React Native 0.76+, New…
Added 5 hours ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to design, develop, and support scalable cloud-native applications that power Workforce Management (WFM), Customer Experience (CX), and…
Added 5 hours ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Added 5 hours ago
M
Senior Routing Engine Developer (CX Platform)
Miratech
Canada
- Full-time
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 5 hours ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to design, develop, and support scalable cloud-native applications that power Workforce Management (WFM), Customer Experience (CX), and…
Added 5 hours ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Added 6 hours ago
H(
Technical Lead, API & Integration Engineering
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $103,000 to $153,000 CAD / year
- Full-time
Build and evolve RESTful APIs and integration services using .NET Core, Azure cloud functions or serverless services, or equivalent AWS or GCP capabilities.
Added 6 hours ago
Software Engineer, Web3 Backend
Robinhood
Toronto, ON
Expertise in backend development using languages such as Go, Python, or Java, with a solid grasp of cloud-native architectures.
Added 6 hours ago
S
Software Developer – Web/Cloud Application, Co-op
Semtech
Richmond, BC · CAN - Richmond, BC
- Full-time
Integrating and configuring sub-systems within a cloud-native environment
Added 6 hours ago
A
Test Automation Analyst
Accenture
Mississauga, ON · Montreal, QC
- Full-time
…design, development, testing, and support of modern web and cloud-native applications. Working alongside experienced engineers, you will help deliver high-quality solutions through…

Yochana

OpenText Exstream SME / CCM Solution Architect

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 5, 2026
Experience: 8-15+ Years of overall experience in Customer Communications Management (CCM) solutions.
Posting language: English
Posted: Oct 6, 2026

Original job description

Position Name – OpenText Exstream SME / CCM Solution Architect

Type of hiring – Fulltime

Location – Toronto, ON (Hybrid – 3 days a week)

Job Description:

We are seeking an experienced OpenText Exstream SME to work closely with business stakeholders, delivery teams, and support organizations in an onsite customer-facing role.

The ideal candidate will possess strong expertise in OpenText Exstream development, Application Management Support (AMS), solution architecture, and Cloud Native deployments, while acting as the primary point of contact for customer communication management initiatives.

The candidate will provide technical leadership, drive solution design, support production operations, and collaborate directly with client business and IT teams to ensure successful delivery and continuous improvement of customer communication platforms.

Roles & Responsibilities:

Serve as the primary onsite SME and trusted advisor for OpenText Exstream-related initiatives.
Design, develop, enhance, and support enterprise CCM solutions using OpenText Exstream.
Lead AMS activities including incident resolution, problem management, service improvements, and production support.
Collaborate with business stakeholders, architects, and technical teams to define and implement scalable CCM solutions.
Develop and maintain applications using Exstream Design Manager, Communications Builder, Orchestration, Control Center, Runtime Engine, and Interactive Communications.
Drive platform modernization, cloud-native adoption, upgrades, and migration initiatives from legacy CCM platforms to OpenText Exstream.
Perform technical design reviews, code reviews, and ensure adherence to best practices and governance standards.
Provide production support, troubleshooting, root cause analysis, and performance optimization.
Mentor development and support teams on OpenText Exstream capabilities and implementation standards.
Participate in solution architecture and roadmap discussions supporting long-term CCM strategy.

Qualifications & Skills :

8-15+ Years of overall experience in Customer Communications Management (CCM) solutions.
Minimum 5+ Years of hands-on experience with OpenText Exstream (Version 16 or higher preferred).
Strong expertise in:
Exstream Design Manager
Communications Builder / Orchestration / Control Center
Runtime Engine
Interactive Communications
Document Composition & Correspondence Management
Experience in OpenText Exstream platform upgrades, migrations from legacy CCM platforms, and modernization initiatives.
Strong understanding of AMS support models, incident management, and production support processes.
Experience with Cloud Native architectures and deployments.
Excellent stakeholder management and customer-facing communication skills.
Ability to work independently in an onsite environment and lead technical discussions with business and IT teams.

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More about this job

Responsibilities

Lead the design, development, enhancement, and support of enterprise customer communications solutions using OpenText Exstream, serving as the onsite subject matter expert and primary customer contact. Direct application support and production operations, troubleshoot and optimize the platform, and guide modernization, cloud adoption, upgrades, migrations, and team development.

Requirements

Requires 8–15+ years of customer communications management experience and at least five years of hands-on OpenText Exstream experience, preferably with version 16 or higher. Candidates should have expertise across Exstream tools and components, application support, cloud-native deployments, platform modernization, and customer-facing technical leadership.

Skills

OpenText Exstream
Solution Architecture
Exstream Design Manager
Communications Builder
Orchestration
Control Center
Runtime Engine
Interactive Communications
Document Composition
Correspondence Management
Cloud-Native Deployments
Production Support
Incident Management
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

OpenText Exstream
CCM
Solution Architecture
AMS
Exstream Design Manager
Communications Builder
Orchestration
Control Center
Runtime Engine
Interactive Communications
Document Composition
Correspondence Management
Cloud-Native Architecture
Cloud-Native Deployments
Platform Modernization
Platform Upgrades
Legacy Platform Migration
Incident Management
Problem Management
Production Support
Root Cause Analysis
Performance Optimization
Technical Design Reviews
Code Reviews
Governance
Stakeholder Management
Banking
Financial Services

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