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Added 12 mins ago
SP
RVP, Sales - Data Foundation - Public Sector
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
Lead, drive, and grow sales for the Public Sector business, assuming leadership of a growing sales organization - including Account Executives - to help drive complex transactions
Added 12 mins ago
SP
Technical Recruiter (6 month contract)
Salesforce Partner Canada
Toronto, ON
- Contract
Salesforce is building the AI-powered future of enterprise software - and we need a world-class recruiter to help us win the most competitive talent market in the industry. This is a…
Added 27 mins ago
E
Test Manager ISAC System Verification
Ericsson
Ottawa, ON
- Full-time
Experience working in large-scale software or telecommunications product development organizations.
Added 42 mins ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
…components. The role suits a hands-on engineer with strong software development fundamentals who can take features from technical design through implementation, testing, deployment, and…
Added 42 mins ago
TC
Project Manager
ThirdEye CyberSecurity
Regina, SK
- Contract
Provide delivery oversight to requirements gathering, detailed design and future state development; and
Added 42 mins ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
8+ years of experience in full-stack software development, including ownership of production applications.
Added 42 mins ago
VT
FileNet IER Developer
Viva Tech Solutions
Toronto, ON
- Contract
We are seeking an experienced Subject Matter Expert (SME) for the IER module to lead the design, development, and implementation of customized integrations aligned with business…
Added 42 mins ago
M
Technical Customer Success Manager, Toronto
Modash
Remote, Canada
- Full-time
- Remote
You lead customers, rather than simply support them. You ask good questions, understand the real problem and help decide what happens next
Added 58 mins ago
H(
Technical Lead, API & Integration Engineering
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $103,000 to $153,000 CAD / year
- Full-time
The Pension Application Development Team (PAD) is seeking a Technical Lead, API & Integration Engineering to help drive the delivery of product development for our Digital Insight Services…
Added 58 mins ago
EG
Développeur(-euse) de logiciels sénior(e) (contenu) / Senior Software Development Engineer
Expedia Group
Montreal, QC · Canada - Quebec - Montreal
- Full-time
Added 1 hour ago
KC
Inside Sales Representative
Kerr Controls & Kerr Smart Energy
London, ON
- Full-time
Follow up with vendors on lead times, stock availability, etc.
Added 1 hour ago
A
Senior Piping Supports Design Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
…executes the engineering activities assigned by the Technical Lead and/or Technical Manager, resolves routine and complex technical issues, and seeks guidance primarily for…
Added 1 hour ago
A
Senior Piping Stress Analyst Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
…executes the engineering activities assigned by the Technical Lead and/or Technical Manager, resolves routine and complex technical issues, and seeks guidance primarily for…
Added 1 hour ago
SM
Senior Manager, Business Insights
Spin Master
Toronto, ON
- Full-time
…and owner of our single source of business truth. You will lead a talented team of analysts to transform complex, multi-channel toy data (including retail POS, inventory, licensing, and…
Added 1 hour ago
CO
Director, Data Science
Capital One
Toronto, ON
- Full-time
…millions of Canadians. Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond…
Added 1 hour ago
TJ
Brand Manager
The J.M. Smucker Co.
Markham, ON
- Full-time
Lead development of annual strategies and business plans
Added 1 hour ago
CS
Lead Roving Technician
Canadian Solar Inc.
Kitchener, ON · ON
- Full-time
Wondering what your day-to-day could look like as our new Lead Roving Technician? In this role, you’ll play an integral part of the service team, primarily responsible for commissioning and…
Added 1 hour ago
S
AI Workflow & Operations Intern
Semtech
Richmond, BC · CAN - Richmond, BC
- Full-time
…things work and making them work better. You don’t need to be a software engineer - but you do need to be comfortable with data, curious about AI, and motivated by operational impact. If…
Added 1 hour ago
MC
Team Lead, Software Development
Modern Campus
Canada
- Full-time
We are looking for a Team Lead, Software Development to lead a small, high-performing Scrum team responsible for building, modernizing, and supporting enterprise SaaS applications utilizing…
Added 1 hour ago
X
Account Executive
XTM
Montreal, QC
- Full-time
Lead the full sales cycle, from prospecting to closing deals for all XTM products (XTM, XTRF, Rigi, Local, Transifex)
Added 2 hours ago
PS
TECHNOLOGICAL ADVISOR
PMP SOLUTIONS
Quebec, QC
- Full-time
Collaborate with the development team to fine tune our solutions for our users' unique needs.
Added 2 hours ago
DC
Civil Land Development Engineer
Dillon Consulting Limited
Calgary, AB
- Full-time
Organize and lead municipal engineering designs (use of Civil 3D and other land development software is an asset but not required).
Added 2 hours ago
R
Senior Director, ALM Research & Analytics
RBC
Toronto, ON
- Full-time
Lead RBC Corporate Treasury's quantitative ALM methodology development, modelling, research and analytics, focusing on interest rate risk measurement and management. Lead development of…
Added 2 hours ago
R
Lead Quality Engineer - Data
RBC
Toronto, ON
- Full-time
The Lead Data Quality Engineer is responsible for creating and executing comprehensive data testing strategies and solutions, with focus on data validation, integrity testing, and quality…
Added 2 hours ago
SL
Data Scientist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
…techniques & offering advice/inputs to help with the design, development and implementation of analytics use…

Yochana

OpenText Exstream SME / CCM Solution Architect

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 5, 2026
Experience: 8-15+ Years of overall experience in Customer Communications Management (CCM) solutions.
Posting language: English
Posted: Oct 6, 2026

Original job description

Position Name – OpenText Exstream SME / CCM Solution Architect

Type of hiring – Fulltime

Location – Toronto, ON (Hybrid – 3 days a week)

Job Description:

We are seeking an experienced OpenText Exstream SME to work closely with business stakeholders, delivery teams, and support organizations in an onsite customer-facing role.

The ideal candidate will possess strong expertise in OpenText Exstream development, Application Management Support (AMS), solution architecture, and Cloud Native deployments, while acting as the primary point of contact for customer communication management initiatives.

The candidate will provide technical leadership, drive solution design, support production operations, and collaborate directly with client business and IT teams to ensure successful delivery and continuous improvement of customer communication platforms.

Roles & Responsibilities:

Serve as the primary onsite SME and trusted advisor for OpenText Exstream-related initiatives.
Design, develop, enhance, and support enterprise CCM solutions using OpenText Exstream.
Lead AMS activities including incident resolution, problem management, service improvements, and production support.
Collaborate with business stakeholders, architects, and technical teams to define and implement scalable CCM solutions.
Develop and maintain applications using Exstream Design Manager, Communications Builder, Orchestration, Control Center, Runtime Engine, and Interactive Communications.
Drive platform modernization, cloud-native adoption, upgrades, and migration initiatives from legacy CCM platforms to OpenText Exstream.
Perform technical design reviews, code reviews, and ensure adherence to best practices and governance standards.
Provide production support, troubleshooting, root cause analysis, and performance optimization.
Mentor development and support teams on OpenText Exstream capabilities and implementation standards.
Participate in solution architecture and roadmap discussions supporting long-term CCM strategy.

Qualifications & Skills :

8-15+ Years of overall experience in Customer Communications Management (CCM) solutions.
Minimum 5+ Years of hands-on experience with OpenText Exstream (Version 16 or higher preferred).
Strong expertise in:
Exstream Design Manager
Communications Builder / Orchestration / Control Center
Runtime Engine
Interactive Communications
Document Composition & Correspondence Management
Experience in OpenText Exstream platform upgrades, migrations from legacy CCM platforms, and modernization initiatives.
Strong understanding of AMS support models, incident management, and production support processes.
Experience with Cloud Native architectures and deployments.
Excellent stakeholder management and customer-facing communication skills.
Ability to work independently in an onsite environment and lead technical discussions with business and IT teams.

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More about this job

Responsibilities

Lead the design, development, enhancement, and support of enterprise customer communications solutions using OpenText Exstream, serving as the onsite subject matter expert and primary customer contact. Direct application support and production operations, troubleshoot and optimize the platform, and guide modernization, cloud adoption, upgrades, migrations, and team development.

Requirements

Requires 8–15+ years of customer communications management experience and at least five years of hands-on OpenText Exstream experience, preferably with version 16 or higher. Candidates should have expertise across Exstream tools and components, application support, cloud-native deployments, platform modernization, and customer-facing technical leadership.

Skills

OpenText Exstream
Solution Architecture
Exstream Design Manager
Communications Builder
Orchestration
Control Center
Runtime Engine
Interactive Communications
Document Composition
Correspondence Management
Cloud-Native Deployments
Production Support
Incident Management
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

OpenText Exstream
CCM
Solution Architecture
AMS
Exstream Design Manager
Communications Builder
Orchestration
Control Center
Runtime Engine
Interactive Communications
Document Composition
Correspondence Management
Cloud-Native Architecture
Cloud-Native Deployments
Platform Modernization
Platform Upgrades
Legacy Platform Migration
Incident Management
Problem Management
Production Support
Root Cause Analysis
Performance Optimization
Technical Design Reviews
Code Reviews
Governance
Stakeholder Management
Banking
Financial Services

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