Jobs in Canada

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Added 13 mins ago
Analog Design, Staff Engineer
Synopsys
Ottawa, ON
…delivery, you bring deep knowledge of SoC, ASIC, and Silicon IP development. You are adept at communicating with diverse stakeholders, including engineers, managers, and customers, ensuring…
Added 14 mins ago
K
Team Lead, Operations Engineering - Empress
Keyera
Medicine Hat, AB · Empress South I to V
- Full-time
Oversee engineering work, including design development, Management of Change, commissioning, troubleshooting, and professional authentication.
Added 14 mins ago
OE
Manager, Ice Operations
Oilers Entertainment Group
Edmonton, AB
- Full-time
Added 14 mins ago
JC
Senior Mechanical Engineer (onsite)
Johnson Controls
AB · SA - Edmonton Orion
- Full-time
Johnson Controls is seeking Senior Mechanical Engineer for our Silent Air office located in Edmonton, AB. In this role, you will be responsible for designing, developing, and testing…
Added 29 mins ago
OS
Manager, Ice Operations
OEG Sports & Entertainment
AB · Edmonton, AB
- Full-time
Added 29 mins ago
AI
Senior Backend Engineer – Java, Kotlin, Springboot, Node.JS
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
We are seeking a highly skilled Senior Backend Engineer with strong expertise in modern backend development technologies and frameworks.
Added 29 mins ago
GM
Senior Computer Vision Engineer
Gazer Monitoring Inc
Mississauga, ON
- Full-time
Gazer Monitoring is hiring an experienced Computer Vision / Edge AI Engineer to develop and optimize GazerEdge, our edge device for video analytics and remote monitoring.
Added 29 mins ago
GC
Process Engineer/Metallurgist
Glencore Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
…industry leading expertise in orebody characterisation, flowsheet development, operational support, growth initiatives and asset integrity management for most commodities including gold,…
Added 29 mins ago
AI
Senior Backend Engineer - Kotlin
Apptoza Inc.
Toronto, ON
- Contract
Implement secure backend solutions using modern development frameworks.
Added 29 mins ago
RI
Senior Data Engineer
Rivago Infotech Inc
Toronto, ON
- Contract
This position is for a Senior Data engineer with a background in Python, Pyspark, SQL and data warehousing for enterprise level systems. The position calls for someone that is comfortable…
Added 29 mins ago
CL
Quality Assurance Automation Engineer
Cloudious LLC
Toronto, ON
- Contract
Collaborate closely with development teams, business stakeholders, and cross-functional teams to ensure quality deliverables.
Added 29 mins ago
RT
Full Stack Microservices Engineer
Reveille Technologies,Inc
Vancouver, BC
- Full-time
 8-10 years of hands-on experience in Java/J2EE software development with proven
Added 29 mins ago
FS
Sr Python Developer/ Data Engineer
Futran Solutions
Mississauga, ON
- Full-time
Added 29 mins ago
NS
Senior Engineer
Nexus Systems Group
Toronto, ON · Greater Toronto Area, Canada
- Contract
Our client requires a Senior React Frontend Engineer with 10+ years' of experience for an initial year long contract engagement.
Added 29 mins ago
AT
Power Electronics Engineer
Axiomatic Technologies Corporation
Mississauga, ON
- Full-time
We are seeking a Power Electronics Engineer to join our hardware development team and contribute to the design of next-generation power-conversion products.
Added 29 mins ago
IS
Cybersecurity Engineer
IS3 Solutions
Toronto, ON
- $75 to $100 CAD / hour
- Contract
Security certification required (CISSP, CCSP, CompTIA Security+, etc)
Added 29 mins ago
Mining Engineer-in-Training (Mine EIT)
Hudbay Minerals
Snow Lake, MB
Hudbay is a Canadian integrated mining company with operations, development properties and exploration activities across the Americas principally focused on the discovery, production and…
Added 44 mins ago
Carbody Structure Designer
Alstom
Saint-Bruno, QC
You'll play a key role in the development of the carbody structure for a major project, ensuring design consistency, alignment with best practices, and architectural guidelines. Day-to-day,…
Added 44 mins ago
Solution Architect
PCL Construction
Edmonton, AB
Career growth pathways, leadership development and mentorship programs
Added 44 mins ago
N
Packaging Engineer(ing) Contract
Napoleon
Barrie, ON
- Full-time
Job Purpose: The Packaging Engineer is primarily responsible for leading packaging development for New Product Development (NPD) initiatives, ensuring high-performance, cost effective, and…
Added 44 mins ago
DC
Transportation Engineering Graduate
Dillon Consulting Limited
Ottawa, ON · Kingston, ON · London, ON
- Full-time
…in our communities. We are committed to ongoing professional development and celebrate the unique perspectives that each team member brings to the…
Added 44 mins ago
Actuarial Software Engineer II - Associate
iCapital
Toronto, ON
iCapital is seeking a strong Actuarial Software Engineer to design, develop, and maintain the business calculation layer powering insurance illustration, quoting, and sales platforms. This…
Added 58 mins ago
GC
Process Engineer - 1 Year Contract
Glencore Canada
Sudbury, ON · Greater Sudbury, ON
- Contract
Must have strong technical and communication skills, with a good knowledge of the drivers of optimal plant performance
Added 58 mins ago
SS
Senior Java Software Engineer
Soho Square Solutions
Toronto, ON
- Contract
Collaborate with product, architecture, QA, DevOps, and distributed development teams
Added 58 mins ago
GC
Graduate Engineer - Materials
Glencore Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
XPS, a Glencore Company – Materials Graduate Engineer

Yochana

Senior Cloud Contact Center Engineer

Toronto, ON, Canada

Contract

Apply on LinkedIn About employer

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Job details

Job type: Contract
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Key Responsibilities

Contact Center :

· Lead the design, development, implementation, and support of enterprise Contact Center solutions.

· Design and review IVR, call routing, skills-based routing, queues, agent workflows, self-service, call recording, and digital channel solutions.

· Provide technical leadership for voice, chat, email, messaging, and task-based customer interactions.

· Design integrations between the contact center platform and CRM, APIs, authentication systems, databases, payment platforms, and other enterprise applications.

· Drive improvements across customer experience, self-service containment, agent productivity, and operational efficiency.

· Troubleshoot complex issues related to IVR, routing, telephony, integrations, agent experience, call failures, disconnects, and customer journeys.

· Lead technical design reviews and ensure solutions meet security, scalability, resiliency, availability, and performance requirements.

· Establish reusable development standards, technical governance, and engineering best practices.

· Coordinate with architecture, development, QA, operations, security, network, telecom, and business teams for successful delivery.

· Provide technical ownership for production issues, root cause analysis, problem management, and preventive improvements.

Amazon Connect:

· Lead the design, development, configuration, and support of Amazon Connect contact center solutions.

· Design and review Contact Flows, Queues, Routing Profiles, Hours of Operation, Quick Connects, Security Profiles, Prompts, and agent configurations.

· Provide technical guidance for integration with AWS Lambda, Amazon Lex, DynamoDB, S3, CloudWatch, Kinesis, EventBridge, SNS/SQS, API Gateway, and Step Functions as applicable.

· Lead solution design and technical reviews for new contact center features and enhancements.

· Troubleshoot complex IVR, routing, integration, call-flow, and production issues.

· Drive engineering standards, reusable components, code reviews, and technical governance.

· Coordinate with developers, QA, architects, security teams, and business stakeholders for successful releases.

AWS DevOps:

· Own and manage CI/CD pipelines for Amazon Connect and supporting AWS services.

· Develop and maintain Terraform-based Infrastructure as Code (IaC) for repeatable environment provisioning and deployment.

· Automate deployment of Amazon Connect configurations and AWS resources across DEV, QA/UAT, and PROD environments.

· Manage source control, branching strategy, pull requests, build pipelines, release pipelines, and configuration management.

· Develop scripts and automation using Python, Bash, AWS CLI, and AWS SDKs where required.

· Perform deployment readiness checks, production deployments, post-implementation validation, and rollback activities.

· Maintain deployment runbooks, implementation plans, rollback plans, release checklists, and operational documentation.

· Troubleshoot failed Terraform deployments, CI/CD pipeline failures, configuration drift, IAM/access issues, and environment-specific problems.

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More about this job

Responsibilities

Lead the design, implementation, integration, and production support of enterprise contact center solutions, with a focus on Amazon Connect and customer interaction workflows. Own AWS deployment automation and CI/CD practices, including Terraform infrastructure, release readiness, production deployments, troubleshooting, and operational documentation.

Requirements

The role calls for mid-to-senior expertise in contact center engineering, Amazon Connect, AWS services, integrations, and production troubleshooting. It also requires hands-on capability with Terraform, CI/CD pipelines, source control, and automation using Python, Bash, AWS CLI, or AWS SDKs.

Skills

Amazon Connect
Contact Center Design
IVR
Call Routing
AWS
Terraform
CI/CD
Infrastructure as Code
Python
Bash
AWS Lambda
Amazon Lex
API Integration
Troubleshooting
Production Support
Technical Leadership

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
Contact Center
IVR
Contact Flows
Call Routing
Skills-Based Routing
Queues
Routing Profiles
AWS Lambda
Amazon Lex
DynamoDB
Amazon S3
CloudWatch
Kinesis
EventBridge
SNS/SQS
API Gateway
Step Functions
Terraform
Infrastructure as Code
CI/CD
Python
Bash
AWS CLI
AWS SDKs
CRM Integration
Production Support
Root Cause Analysis
Configuration Management

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Jobs in Canada