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Added 27 mins ago
CC
Maintenance Superintendent
Colas Canada Inc.
Edmonton, AB
- Contract
…planning, execution, and continuous improvement of maintenance operations to ensure the safe, reliable, and efficient performance of company assets, equipment, facilities, and…
Added 27 mins ago
AC
Maintenance Manager
Aramark Canada
AB · Edmonton, AB
- Full-time
Lead the day-to-day maintenance operations across the assigned portfolio, ensuring safe, efficient, and compliant building operations.
Added 27 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
…data valorization, automation, and artificial intelligence. Lead major technology projects and ensure their effective integration into…
Added 27 mins ago
FR
Credit Analyst, Director - Project Finance (Industrial, Transportation and Project Finance Ratings
Fitch Ratings
Toronto, ON
- Full-time
…transactions in project finance including transportation, social infrastructure and ports. This group is responsible for covering a diverse range of demand-risk and availability-based pay…
Added 42 mins ago
W
Project Engineering Director , Nuclear
Worley
Markham, ON
- Full-time
Lead technical and organizational interfaces among the owner, architect-engineer, reactor technology provider, constructors, suppliers, utilities, operations, and other project partners.
Added 58 mins ago
A
Integration Manager – People Tech (Bangkok Based, relocation provided) [SHP]
Agoda
Vancouver, BC
- Full-time
The Global Service Delivery (GSD) team is responsible for Agoda's office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allow staff…
Added 58 mins ago
SG
Earthworks Lead Hand
Skeena Gold + Silver
BC · Kitimat-Stikine, BC
- Full-time
Reporting directly to the Field Supervisor, the Lead Hand is responsible for providing day-to-day leadership, direction, and hands-on support to field crews working on earthworks…
Added 58 mins ago
C
ServiceNow Architecture Consultant
CGI
Calgary, AB
- Full-time
Lead solution definition and present architectural recommendations through workshops, presentations, and regular stakeholder engagement
Added 1 hour ago
W
Senior Project Manager, Consulting
Worley
Vancouver, BC · Edmonton, AB · Calgary, AB
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 1 hour ago
EV
Principal Engineer, Electrical
Elk Valley Resources
Sparwood, BC
- Full-time
EVR is proud to be part of the Glencore Group, contributing to a global portfolio of operations with a history that dates back more than 100 years in Canada.
Added 1 hour ago
BI
Connected Vitals Account Manager,
Baxter International Inc.
Vancouver, BC
- Full-time
…a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional…
Added 1 hour ago
SC
Electrical Engineer – ALTO project / cadence
SYSTRA Canada
Montreal, QC
- Full-time
Reporting to the Design Manager of each respective station (with a technical reporting relationship to the Systemwide Lead), within the Co-Development Phase of the ALTO programme, the…
Added 1 hour ago
A
Project Manager
Actalent
Markham, ON
- $95,500 to $140,000 CAD / year
- Full-time
Lead equipment selection and technical evaluations for new machinery, systems, utilities, and infrastructure based on operational needs and business objectives.
Added 2 hours ago
W
Senior Project Engineer
Worley
Vancouver, BC · Edmonton, AB · Calgary, AB
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 2 hours ago
E
Lab Manager/Project Manager
EXP
Burnaby, BC
- Full-time
The successful candidate will lead laboratory operations, mentor technical staff, manage project execution, maintain quality and safety standards, and work closely with engineers, project…
Added 2 hours ago
SG
Field Supervisor
Skeena Gold + Silver
BC · Kitimat-Stikine A, BC
- Full-time
…Tailings Management is responsible for overseeing day-to-day field operations, supervising crews, and coordinating civil and earthworks activities associated with tailings facility…
Added 3 hours ago
SM
RQ00838 – Solution Architect – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Hours: 7.25 hours per day, 5 days per week
Added 4 hours ago
W
Senior Subcontract Coordinator
Worley
Edmonton, AB · Calgary, AB
- Full-time
Monday to Thursday in office
Added 4 hours ago
V
Principal Engineer
Vale
Sudbury, ON · Greater Sudbury, ON,CA
- Full-time
With industry-leading reserves of copper and nickel in Canada, Brazil, and Indonesia, and state-of-the-art infrastructure in the U.K., Canada, and Japan, VBM delivers a secure and…
Added 4 hours ago
TP
Business Development Manager
T&T Power Group
Canada
- Full-time
…candidate will build strategic relationships with utilities, mining operations, industrial facilities, EPC contractors, consulting engineers, and other key stakeholders while positioning…
Added 4 hours ago
V
Shift Lead (Engineer)
Vale
Canada
- Full-time
The role is a permanent on site position, working a rotating 12-hour shift schedule
Added 4 hours ago
G
Deputy Quality Manager
GFT
Toronto, ON
- Full-time
Must possess a driver’s license to fulfill the essential functions of the position
Added 4 hours ago
A
Manager, AI Platform Engineering , Agent Platform Organization
Amazon
Toronto, ON
- Full-time
We are looking for a Manager of AI Platform Engineering to lead a team of AI platform engineers building and operating the data pipelines, models, and platform infrastructure that power…
Added 5 hours ago
GD
IT Infrastructure Area Manager
General Dynamics Land Systems–Canada
London, ON
- Full-time
We are seeking an IT Infrastructure Area Manager to lead a high-performing team responsible for the day-to-day delivery, reliability, and continuous improvement of our IT infrastructure. In…
Added 5 hours ago
A
Project Management Manager – (SC&E)
Accenture
Montreal, QC
- Full-time
As a Project Management Manager (ML 7), you’ll be the accountable project lead for IT/OT infrastructure programs in mining, energy, utilities and heavy industry environments. You’ll work…

Yochana

Senior Cloud Contact Center Engineer

Toronto, ON, Canada

Contract

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Key Responsibilities

Contact Center :

· Lead the design, development, implementation, and support of enterprise Contact Center solutions.

· Design and review IVR, call routing, skills-based routing, queues, agent workflows, self-service, call recording, and digital channel solutions.

· Provide technical leadership for voice, chat, email, messaging, and task-based customer interactions.

· Design integrations between the contact center platform and CRM, APIs, authentication systems, databases, payment platforms, and other enterprise applications.

· Drive improvements across customer experience, self-service containment, agent productivity, and operational efficiency.

· Troubleshoot complex issues related to IVR, routing, telephony, integrations, agent experience, call failures, disconnects, and customer journeys.

· Lead technical design reviews and ensure solutions meet security, scalability, resiliency, availability, and performance requirements.

· Establish reusable development standards, technical governance, and engineering best practices.

· Coordinate with architecture, development, QA, operations, security, network, telecom, and business teams for successful delivery.

· Provide technical ownership for production issues, root cause analysis, problem management, and preventive improvements.

Amazon Connect:

· Lead the design, development, configuration, and support of Amazon Connect contact center solutions.

· Design and review Contact Flows, Queues, Routing Profiles, Hours of Operation, Quick Connects, Security Profiles, Prompts, and agent configurations.

· Provide technical guidance for integration with AWS Lambda, Amazon Lex, DynamoDB, S3, CloudWatch, Kinesis, EventBridge, SNS/SQS, API Gateway, and Step Functions as applicable.

· Lead solution design and technical reviews for new contact center features and enhancements.

· Troubleshoot complex IVR, routing, integration, call-flow, and production issues.

· Drive engineering standards, reusable components, code reviews, and technical governance.

· Coordinate with developers, QA, architects, security teams, and business stakeholders for successful releases.

AWS DevOps:

· Own and manage CI/CD pipelines for Amazon Connect and supporting AWS services.

· Develop and maintain Terraform-based Infrastructure as Code (IaC) for repeatable environment provisioning and deployment.

· Automate deployment of Amazon Connect configurations and AWS resources across DEV, QA/UAT, and PROD environments.

· Manage source control, branching strategy, pull requests, build pipelines, release pipelines, and configuration management.

· Develop scripts and automation using Python, Bash, AWS CLI, and AWS SDKs where required.

· Perform deployment readiness checks, production deployments, post-implementation validation, and rollback activities.

· Maintain deployment runbooks, implementation plans, rollback plans, release checklists, and operational documentation.

· Troubleshoot failed Terraform deployments, CI/CD pipeline failures, configuration drift, IAM/access issues, and environment-specific problems.

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More about this job

Responsibilities

Lead the design, implementation, integration, and production support of enterprise contact center solutions, with a focus on Amazon Connect and customer interaction workflows. Own AWS deployment automation and CI/CD practices, including Terraform infrastructure, release readiness, production deployments, troubleshooting, and operational documentation.

Requirements

The role calls for mid-to-senior expertise in contact center engineering, Amazon Connect, AWS services, integrations, and production troubleshooting. It also requires hands-on capability with Terraform, CI/CD pipelines, source control, and automation using Python, Bash, AWS CLI, or AWS SDKs.

Skills

Amazon Connect
Contact Center Design
IVR
Call Routing
AWS
Terraform
CI/CD
Infrastructure as Code
Python
Bash
AWS Lambda
Amazon Lex
API Integration
Troubleshooting
Production Support
Technical Leadership

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
Contact Center
IVR
Contact Flows
Call Routing
Skills-Based Routing
Queues
Routing Profiles
AWS Lambda
Amazon Lex
DynamoDB
Amazon S3
CloudWatch
Kinesis
EventBridge
SNS/SQS
API Gateway
Step Functions
Terraform
Infrastructure as Code
CI/CD
Python
Bash
AWS CLI
AWS SDKs
CRM Integration
Production Support
Root Cause Analysis
Configuration Management

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