Jobs in Canada

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Added 4 mins ago
PG
Salesforce Financial Service Cloud Developer
Pacer Group
Toronto, ON
- $60 to $65 CAD / hour
- Contract
Experience with Salesforce DevOps, CI/CD, automated deployments, monitoring/observability, code-quality controls, and release governance.
Added 4 mins ago
KR
Full Stack Engineer
KTek Resourcing
Toronto, ON
- Contract
As a Senior Software Engineer on the nearshore team, you will serve as a senior full-stack developer for our B2B and B2C SaaS products, with a focus on building secure, scalable, and…
Added 19 mins ago
IF
Senior Software Designer
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
As a Senior Software Designer, you will play a key role in the design and evolution of innovative, robust and reusable software solutions, while providing technical leadership to teams.
Added 34 mins ago
AI
Senior Backend Engineer – Java, Kotlin, Springboot, Node.JS
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Senior Backend Engineer – Java, Kotlin, Spring Boot, Node.js
Added 34 mins ago
LI
Senior Salesforce Developer
LanceSoft, Inc.
Toronto, ON
- $60 to $70 CAD / hour
- Contract
3. Experience with Salesforce DevOps, CI/CD, automated deployments, monitoring/observability, code-quality controls, and release governance.
Added 34 mins ago
H
Senior Specialist AI Machine Learning
Hays
Sudbury, ON
- Full-time
Strong understanding of cloud infrastructure, enterprise data architecture, Infrastructure as Code (IaC), and DevOps practices.
Added 34 mins ago
EE
Senior Manager, Software Development & Architecture
Equinox Engineering Ltd.
Calgary, AB
- Full-time
We are seeking a Senior Manager, Software Development & Architecture who brings exceptional technical leadership, architectural expertise, and a passion for building high-performing…
Added 34 mins ago
RG
Senior Dynamics 365 F&O/AX Developer
R2 Global
Montreal, QC
- Full-time
Senior Vice President - MS Dynamics 365 F&O, CE & BC
Added 49 mins ago
T
Senior Support Maintenance and Dev (.NET) [Onsite - Regina, SK]
Technitask
Regina, SK
- $80 to $100 CAD / hour
- Full-time
Must have a minimum of five (5) years experience in development using C# .NET · Must have a minimum of five (5) years experience in integrating with Web APIs (REST, XML and JSON)
Added 1 hour ago
SS
Senior Java Software Engineer
Soho Square Solutions
Toronto, ON
- Contract
We're hiring: Senior Full Stack Developer (Java / Spring Boot / Angular)
Added 1 hour ago
CL
Microsoft Dynamics Lead
Cloudious LLC
Toronto, ON
- Contract
Location-Montreal, CA or Toronto, CA (relocation candidate will also work)-3 days in office is must
Added 1 hour ago
Y
Senior Cloud Contact Center Engineer
Yochana
Toronto, ON
- Contract
Added 1 hour ago
MG
Senior Software Developer / Développeur de logiciels principal
Maples Group
Montreal, QC
- Full-time
We are looking for an accomplished Senior Software Developer to join our Business Technology team as part of our financial services business in Montreal.
Added 1 hour ago
TI
Senior Java Developer
Teckhorizon Inc
Toronto, ON
- Contract
Our client requires a Senior Full Stack Software Developer to support enhancements to the Enhanced Rate Reduction Information System Application (ERRISA). The consultant will design and…
Added 1 hour ago
P
Java Backend Developer
Prolifics
Montreal, QC
- Contract
Collaborate with senior leadership to shape and communicate the organization’s technology strategy and roadmap.
Added 1 hour ago
TM
Senior Software Developer / Développeur de logiciels principal
The Maples Group (Financial Services)
Montreal, QC
- Full-time
We are looking for an accomplished Senior Software Developer to join our Business Technology team as part of our financial services business in Montreal.
Added 2 hours ago
TC
Senior Quality Engineer
Tata Consultancy Services
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Agile Delivery & DevOps – Experience working in Agile/Scrum teams, defect management, test planning, and CI/CD pipeline integration using tools such as Git, JIRA, and Azure DevOps.
Added 2 hours ago
QW
Senior Backend Engineer
Quantum World Technologies Inc.
Toronto, ON
- Contract
Solid understanding of Agile and DevOps practices
Added 2 hours ago
H
Android Developer
Highspring
Montreal, QC
- Full-time
We are looking for a Senior Android Developer to join our engineering team and contribute to client engagements focused on building, enhancing, and modernizing high-quality native Android…
Added 2 hours ago
MH
Data Platform Developer
Manitoba Hydro
Winnipeg, MB
- Full-time
…enterprise data & analytics capabilities. This role represents the senior working level for specialized data & analytics platform implementation and support. You will serve as the technical…
Added 3 hours ago
TI
Guidewire PolicyCenter Integration Developer
Themesoft Inc.
Toronto, ON
- Contract
Certification Required: Guidewire ACE Certified – PolicyCenter Cloud Integration
Added 5 hours ago
Senior Cloud Platform Analyst
Government of Alberta
Edmonton, AB
…migration, automation, and integration initiatives using Azure DevOps, GitHub, and Terraform. Provide senior technical expertise, resolve complex platform issues, coordinate vendor and…
Added 5 hours ago
RB
Manager, DevSecOps
Rogers Bank
Toronto, ON
- Full-time
10+ years’ experience in DevOps, cloud engineering, or infrastructure management
Added 5 hours ago
NB
Senior Accurate and Cloud AWS Developper
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Accurate and Cloud AWS Developer within the Corporate Services IT Delivery team at National Bank means actively contributing to the evolution, modernization, and…
Added 7 hours ago
RB
Senior Full Stack Developer
Royal Bank of Canada
Toronto, ON
- Full-time
We’re seeking a talented Senior Full Stack Developer for a team with opportunities to work on AI tools. You will be responsible for the entire development lifecycle, from concept to…

Yochana

Senior Cloud Contact Center Engineer

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Key Responsibilities

Contact Center :

· Lead the design, development, implementation, and support of enterprise Contact Center solutions.

· Design and review IVR, call routing, skills-based routing, queues, agent workflows, self-service, call recording, and digital channel solutions.

· Provide technical leadership for voice, chat, email, messaging, and task-based customer interactions.

· Design integrations between the contact center platform and CRM, APIs, authentication systems, databases, payment platforms, and other enterprise applications.

· Drive improvements across customer experience, self-service containment, agent productivity, and operational efficiency.

· Troubleshoot complex issues related to IVR, routing, telephony, integrations, agent experience, call failures, disconnects, and customer journeys.

· Lead technical design reviews and ensure solutions meet security, scalability, resiliency, availability, and performance requirements.

· Establish reusable development standards, technical governance, and engineering best practices.

· Coordinate with architecture, development, QA, operations, security, network, telecom, and business teams for successful delivery.

· Provide technical ownership for production issues, root cause analysis, problem management, and preventive improvements.

Amazon Connect:

· Lead the design, development, configuration, and support of Amazon Connect contact center solutions.

· Design and review Contact Flows, Queues, Routing Profiles, Hours of Operation, Quick Connects, Security Profiles, Prompts, and agent configurations.

· Provide technical guidance for integration with AWS Lambda, Amazon Lex, DynamoDB, S3, CloudWatch, Kinesis, EventBridge, SNS/SQS, API Gateway, and Step Functions as applicable.

· Lead solution design and technical reviews for new contact center features and enhancements.

· Troubleshoot complex IVR, routing, integration, call-flow, and production issues.

· Drive engineering standards, reusable components, code reviews, and technical governance.

· Coordinate with developers, QA, architects, security teams, and business stakeholders for successful releases.

AWS DevOps:

· Own and manage CI/CD pipelines for Amazon Connect and supporting AWS services.

· Develop and maintain Terraform-based Infrastructure as Code (IaC) for repeatable environment provisioning and deployment.

· Automate deployment of Amazon Connect configurations and AWS resources across DEV, QA/UAT, and PROD environments.

· Manage source control, branching strategy, pull requests, build pipelines, release pipelines, and configuration management.

· Develop scripts and automation using Python, Bash, AWS CLI, and AWS SDKs where required.

· Perform deployment readiness checks, production deployments, post-implementation validation, and rollback activities.

· Maintain deployment runbooks, implementation plans, rollback plans, release checklists, and operational documentation.

· Troubleshoot failed Terraform deployments, CI/CD pipeline failures, configuration drift, IAM/access issues, and environment-specific problems.

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More about this job

Responsibilities

Lead the design, implementation, integration, and production support of enterprise contact center solutions, with a focus on Amazon Connect and customer interaction workflows. Own AWS deployment automation and CI/CD practices, including Terraform infrastructure, release readiness, production deployments, troubleshooting, and operational documentation.

Requirements

The role calls for mid-to-senior expertise in contact center engineering, Amazon Connect, AWS services, integrations, and production troubleshooting. It also requires hands-on capability with Terraform, CI/CD pipelines, source control, and automation using Python, Bash, AWS CLI, or AWS SDKs.

Skills

Amazon Connect
Contact Center Design
IVR
Call Routing
AWS
Terraform
CI/CD
Infrastructure as Code
Python
Bash
AWS Lambda
Amazon Lex
API Integration
Troubleshooting
Production Support
Technical Leadership

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
Contact Center
IVR
Contact Flows
Call Routing
Skills-Based Routing
Queues
Routing Profiles
AWS Lambda
Amazon Lex
DynamoDB
Amazon S3
CloudWatch
Kinesis
EventBridge
SNS/SQS
API Gateway
Step Functions
Terraform
Infrastructure as Code
CI/CD
Python
Bash
AWS CLI
AWS SDKs
CRM Integration
Production Support
Root Cause Analysis
Configuration Management

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Jobs in Canada