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Added 13 mins ago
RB
2027 Capital Markets, Global Markets, Winter Risk Solutions Group Analyst (8 Months)
Royal Bank of Canada
Toronto, ON
- Full-time
Added 13 mins ago
O
Senior Analyst, Lease Accounting
OMERS
Toronto, ON · Head Office Toronto
- Full-time
The Senior Analyst, Lease Accounting involves reviewing and interpreting lease documents to ensure accurate setup for billing tenants and verifying the accuracy of tenant recoveries during…
Added 13 mins ago
T
Senior Treasury Liquidity Measurement Analyst
TD
Toronto, ON
- Full-time
Added 13 mins ago
M
Technology Program Management, Vice President
MUFG
Toronto, ON
- Full-time
· Prior business analyst experience and/or operational expertise preferred.
Added 13 mins ago
K
Sales Operations Analyst - Payward Services
Kraken
Remote, Canada
- Full-time
- Remote
As the first dedicated Sales Operations Analyst on the team, you’ll support Business Development across PWS and xStocks so our salespeople can spend their time selling. You’ll run RFP and…
Added 13 mins ago
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Surface Land Analyst
Keyera
Calgary, AB
- Full-time
Keyera is seeking a Surface Land Analyst to join our land team. This role will support a variety of operations-based projects with a primary focus on decommissioning, reclamation,…
Added 13 mins ago
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Analyst, Product administration
Desjardins
Levis, QC
- Full-time
As a product administration analyst, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You analyze and help…
Added 28 mins ago
B
Senior Analyst
BMO
Toronto, ON · FCP
- Full-time
Added 28 mins ago
B
Portfolio Analyst
BMO
Ottawa, ON · Toronto, ON · FCP
- Full-time
Added 28 mins ago
SI
Business Analyst
Spait Infotech
Canada
- Full-time
Added 28 mins ago
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Workforce Planning Analyst
FortisBC
Trail, BC
- Full-time
As our Workforce Planning Analyst, you are responsible for the short and long term scheduling and forecasting needs for our Gas and Electric contact centre(s) and Billing Operations. You…
Added 29 mins ago
F
Workforce Planning Analyst
FortisBC
Prince George, BC
- Full-time
As our Workforce Planning Analyst, you are responsible for the short and long term scheduling and forecasting needs for our Gas and Electric contact centre(s) and Billing Operations. You…
Added 29 mins ago
F
Workforce Planning Analyst
FortisBC
Burnaby, BC
- Full-time
As our Workforce Planning Analyst, you are responsible for the short and long term scheduling and forecasting needs for our Gas and Electric contact centre(s) and Billing Operations. You…
Added 29 mins ago
SI
Business Analyst/Project Maanger with Capital Markets experience
Smart IT Frame LLC
Mississauga, ON
- Contract
Role: Business Analyst / Project Manager with Capital Market
Added 29 mins ago
A
SCM Support Analyst
Adecco
Calgary, AB
- $49 to $60 CAD / hour
- Full-time
Reporting to the Team Lead, SCM Support Services, the SCM Support Analyst provides front-line support for Supply Chain Management (SCM) applications and procure-to-pay (P2P) processes…
Added 29 mins ago
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Lead Revenue Operations Analyst
OpenText
Richmond Hill, ON
- Full-time
OpenText is seeking a Lead Revenue Operations Analyst to join our growing Support Revenue Operations team, acting as a key financial partner focused on adding value to the business. This…
Added 29 mins ago
IS
SCM Support Analyst
InSync Systems
Calgary, AB
- Contract
We are looking for a SCM Support Analyst for a 4-month contract position, with possible extensions in Calgary, Alberta. Must be legally entitled to work in Canada.
Added 43 mins ago
B
Financial Analyst, Winter 2027 (Co-op/Internship) - 8 months
BMO
Toronto, ON · FCP
- Full-time
Added 43 mins ago
I
Analyst - Information Security
Innergex
Longueuil, QC
- Full-time
Added 58 mins ago
LM
Senior Compensation Analyst, Total Rewards
Liberty Mutual Canada
Remote, Canada
- Temporary
- Remote
Senior Compensation Analyst, Total Rewards (12-month Contract)
Added 58 mins ago
E
Analyst, IS Infrastructure PMO
EPCOR
AB · Edmonton, Alberta
- Full-time
We are hiring a full-time, permanent IS Infrastructure PMO Analyst position working out of Edmonton.
Added 58 mins ago
SD
Business Analyst
Symbiotic Digital
Toronto, ON · Queen's Park Ontario Provincial Government, Ontario
- Contract
We are seeking an experienced Business Analyst to provide a
Added 1 hour ago
P
Senior Associate SIEM Implementation
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Preferred certifications: Microsoft Certified: Security Operations Analyst Associate, SC-200, AZ-500, Google Professional Cloud Security Engineer, CISSP, CISM, GIAC.
Added 1 hour ago
W
Analyste financier / Financial Analyst
Wabtec
Montreal, QC
- Full-time
Added 1 hour ago
LH
Business Analyst
LGI Healthcare Solutions Santé Inc.
Montreal, QC
- Full-time
The Business Analyst contributes to the analysis of business needs and the functional design of digital solutions tailored to clients and users. Working with Product and Technology teams…

Yochana

Service Desk Analyst

Mississauga, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Title: - Service Desk Analyst .

Location :- Mississauga, ON

Language requirements:

Canada: fluent English and French

Must Have Skill

Microsoft Windows,MS Remote Desktop Services (RDS),Touch Services,Video/Telepresence - Others

Job Summary

Provide Level 2 remote support to end users. Resolve escalations from the Service Desk across operating systems, networks, applications and endpoint management, in the user’s language. Meet SLAs and keep unresolved complaints to a minimum.

Key Responsibilities

responsibilities

Resolve Level 2 incidents and service requests escalated from the Service Desk, within SLA.
Troubleshoot Windows 10/11, macOS, iOS and Android devices remotely.
Diagnose network and connectivity issues: LAN/WAN, Wi-Fi, VPN, DNS/DHCP, TCP/IP and proxy/firewall-related access.
Manage endpoints and identities: Intune, Entra ID/Azure AD, Active Directory, Group Policy, Okta/SSO, MFA and access provisioning.
Support Microsoft 365 (Outlook/Exchange, Teams, OneDrive, SharePoint) and business applications, including installs and packaging requests.
Escalate to Field Services, Network or Engineering teams with full diagnostics, and follow tickets through to closure.
Document fixes and maintain knowledge-base articles, including in local languages, to raise first-contact resolution.
Communicate clearly with users in English, French, Spanish or Portuguese as the region requires, keeping them updated on progress and agreed follow-ups.

Skill Requirements

5+ years in IT support, with at least 3 years at Level 2.
Strong Windows OS, Microsoft 365 and Active Directory/Entra ID skills.
Solid networking fundamentals: TCP/IP, DNS, DHCP, VPN, LAN/WAN and wireless.
Experience with ITSM tools (ServiceNow preferred) and remote support tools (for example LogMeIn, TeamViewer, Nexthink).
Working knowledge of ITIL incident, request and problem management.
Fluent written and spoken language skills as listed for the location.

Preferred

Certifications such as CompTIA A+/Network+, Microsoft MD-102 or AZ-900, ITIL 4 Foundation, CCNA.
Experience with macOS management, VMware/Citrix virtual desktops, or insurance or financial-services clients.
Experience supporting users across several countries and time zones.

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More about this job

Responsibilities

Resolve Level 2 incidents and service requests escalated from the Service Desk, troubleshooting operating systems, networks, applications, endpoints, and access issues while meeting SLAs. Escalate complex issues to specialist teams, follow tickets through closure, and document fixes and user updates.

Requirements

Requires 5+ years of IT support experience, including at least 3 years at Level 2, strong Windows, Microsoft 365, and directory-management skills, and solid networking fundamentals. Fluent English and French are required for the Mississauga location; ITSM, remote-support tools, and relevant certifications are also sought or preferred.

Skills

Microsoft Windows
Microsoft 365
Active Directory
Entra ID
Networking
TCP/IP
DNS
DHCP
VPN
Intune
Remote Desktop Services
ITSM
ServiceNow
ITIL
French
English

Visa sponsorship

Not detected in the job text

Keywords

Level 2 Support
Microsoft Windows
Windows 10
Windows 11
macOS
iOS
Android
Microsoft 365
Outlook
Exchange
Teams
OneDrive
SharePoint
Active Directory
Entra ID
Intune
Group Policy
Okta
Single Sign-On
Multi-Factor Authentication
TCP/IP
DNS
DHCP
VPN
LAN/WAN
ServiceNow
ITIL
Remote Desktop Services
CompTIA A+
Network+

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