Jobs in Canada

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Added 1 min ago
HT
Senior Architect
Hirematic Talent Solutions
ON · Ontario, Canada
- $80 to $85 CAD / hour
- Full-time
Experience Cloud (Azure or AWS), Cyber Security, Enterprise and Solution Architecture, Java, Microsoft .Net.
Added 1 min ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Coordinating and delivering workstreams associated with the implementation of a new enterprise e-permitting solution, including business process review and redesign, system configuration,…
Added 1 min ago
AC
Finance Manager, Academic
Algonquin College
Ottawa, ON
- Full-time
This job posting is now accepting applications from all qualified individuals.
Added 16 mins ago
AI
SAS/Python Developer
Apptoza Inc.
Toronto, ON
- Contract
Toronto, ON Hybrid (2 days per week in-person at Toronto office preferred)
Added 16 mins ago
S
AVP, Agentic Development
Sunlife
Toronto, ON
- Full-time
Reporting to the VP, Chief Data & Analytics Officer, the AVP, Agentic Development leads the enterprise organization responsible for agentic AI strategy, engineering, platforms and adoption.…
Added 16 mins ago
CL
Data Scientist
CoreTek Labs
Mississauga, ON
- Contract
Strong Python development skills and ability to build production-grade applications.
Added 16 mins ago
MP
Manager, Application Support
Michael Page
Toronto, ON · Greater Toronto Area, Canada
- $110,000 to $115,000 CAD / year
- Full-time
8+ years of experience supporting enterprise applications and technology platforms
Added 16 mins ago
I|
Manager - Logistics Technology SecOps
Intelcom | Dragonfly
Montreal, QC
- Full-time
Lead threat modeling and secure design reviews for new and high-risk applications and APIs.
Added 17 mins ago
SQ
AVP, Security Domain Enterprise Architecture
Sunlife Québec
Montreal, QC
- Full-time
Own the enterprise security architecture strategy and target state across identity, cloud, infrastructure, networks, endpoints, applications, data, and security platforms.
Added 17 mins ago
FM
Quality Supervisor- Future Model
Ford Motor Company
Ottawa, ON
- Full-time
Lead enterprise-wide defect prevention initiatives across future vehicle programs.
Added 17 mins ago
Summer Student
Cargill
Elm Creek, MB
Shift(s) Available: Day Shift
Added 46 mins ago
IF
Business Readiness Analyst
International Financial Data Services (IFDS)
Toronto, ON
- Full-time
…managers, wealth managers, banks, and insurance companies. The IFDS enterprise supports more than 17 million accounts with AUA of approximately CAD $4 trillion. IFDS Canada is a 50/50 joint…
Added 46 mins ago
Y
Technical Lead (Contact Center/Amazon Connect)
Yochana
Toronto, ON
- Contract
· Design integrations between the contact center platform and CRM, APIs, authentication systems, databases, payment platforms, and other enterprise applications.
Added 46 mins ago
A
Solution Architect - CRM – Senior
Akkodis
Toronto, ON
- Contract
The resource will be required to work on-site at least two (2) days per week at Legal Aid Ontario's Provincial Head Office in Toronto, Ontario
Added 46 mins ago
CC
RQ11860 - Database Administrator - Senior
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Must Have Experience:
Added 46 mins ago
IF
Business Readiness Analyst
International Financial Data Services (IFDS)
Toronto, ON
- Full-time
…managers, wealth managers, banks, and insurance companies. The IFDS enterprise supports more than 17 million accounts with AUA of approximately CAD $4 trillion. IFDS Canada is a 50/50 joint…
Added 46 mins ago
AC
R3, Systems Training Specialist - Initiative & Opportunity
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
Minimum three (3) year diploma/degree in Information Technology related diploma/degree or relevant work experience in enterprise systems OR diploma/degree in Business, Communications, or…
Added 46 mins ago
AI
ServiceNow Implementation Architect
Avanciers Inc.
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
Integration Engineering: Design robust enterprise integrations (REST, SOAP, Integration Hub, MID Server) connecting ServiceNow with systems like Oracle, Workday, and Dayforce.
Added 46 mins ago
A
Customer Service Representative
ADM
Montreal, QC
- Full-time
This position requires on-site presence five days per week at our Mill Street facility in Montreal
Added 46 mins ago
S
Zuora Solution Architect- Canada
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Job Title: Zuora Solution Architect - Enterprise (Vacant role)
Added 46 mins ago
CC
RQ11860 - Database Administrator - Senior
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Must Have Experience:
Added 47 mins ago
SL
Manager, Sun Life Asset Management Finance
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Partnering with Enterprise and SLAM counterparts to satisfy relevant internal control requirements
Added 47 mins ago
SL
AVP, Security Domain Enterprise Architecture
Sun Life
Toronto, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
Own the enterprise security architecture strategy and target state across identity, cloud, infrastructure, networks, endpoints, applications, data, and security platforms.
Added 47 mins ago
SL
AVP, Security Domain Enterprise Architecture
Sun Life
Toronto, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
Own the enterprise security architecture strategy and target state across identity, cloud, infrastructure, networks, endpoints, applications, data, and security platforms.
Added 47 mins ago
SL
Manager, Sun Life Asset Management Finance
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Partnering with Enterprise and SLAM counterparts to satisfy relevant internal control requirements

Yochana

Technical Lead (Contact Center/Amazon Connect)

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

Role: Technical Lead (Contact Center/Amazon Connect)

Location: Toronto

Mode: Hybrid/Contract

We are primarily looking for a resource with a combination of Contact Center/Amazon Connect technical and AWS DevOps capabilities. However, we are also open to considering strong individual profiles in Contact Center/Amazon Connect or AWS DevOps, depending on the best-fit candidate available. Please share the profiles accordingly.

Key Responsibilities

Contact Center :

· Lead the design, development, implementation, and support of enterprise Contact Center solutions.

· Design and review IVR, call routing, skills-based routing, queues, agent workflows, self-service, call recording, and digital channel solutions.

· Provide technical leadership for voice, chat, email, messaging, and task-based customer interactions.

· Design integrations between the contact center platform and CRM, APIs, authentication systems, databases, payment platforms, and other enterprise applications.

· Drive improvements across customer experience, self-service containment, agent productivity, and operational efficiency.

· Troubleshoot complex issues related to IVR, routing, telephony, integrations, agent experience, call failures, disconnects, and customer journeys.

· Lead technical design reviews and ensure solutions meet security, scalability, resiliency, availability, and performance requirements.

· Establish reusable development standards, technical governance, and engineering best practices.

· Coordinate with architecture, development, QA, operations, security, network, telecom, and business teams for successful delivery.

· Provide technical ownership for production issues, root cause analysis, problem management, and preventive improvements.

Amazon Connect:

· Lead the design, development, configuration, and support of Amazon Connect contact center solutions.

· Design and review Contact Flows, Queues, Routing Profiles, Hours of Operation, Quick Connects, Security Profiles, Prompts, and agent configurations.

· Provide technical guidance for integration with AWS Lambda, Amazon Lex, DynamoDB, S3, CloudWatch, Kinesis, EventBridge, SNS/SQS, API Gateway, and Step Functions as applicable.

· Lead solution design and technical reviews for new contact center features and enhancements.

· Troubleshoot complex IVR, routing, integration, call-flow, and production issues.

· Drive engineering standards, reusable components, code reviews, and technical governance.

· Coordinate with developers, QA, architects, security teams, and business stakeholders for successful releases.

AWS DevOps:

· Own and manage CI/CD pipelines for Amazon Connect and supporting AWS services.

· Develop and maintain Terraform-based Infrastructure as Code (IaC) for repeatable environment provisioning and deployment.

· Automate deployment of Amazon Connect configurations and AWS resources across DEV, QA/UAT, and PROD environments.

· Manage source control, branching strategy, pull requests, build pipelines, release pipelines, and configuration management.

· Develop scripts and automation using Python, Bash, AWS CLI, and AWS SDKs where required.

· Perform deployment readiness checks, production deployments, post-implementation validation, and rollback activities.

· Maintain deployment runbooks, implementation plans, rollback plans, release checklists, and operational documentation.

· Troubleshoot failed Terraform deployments, CI/CD pipeline failures, configuration drift, IAM/access issues, and environment-specific problems.

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More about this job

Responsibilities

Lead the design, implementation, integration, and support of enterprise contact center solutions, including Amazon Connect features and customer interaction workflows. Own AWS deployment automation and CI/CD practices, while guiding technical standards, production troubleshooting, releases, and coordination across engineering and business teams.

Requirements

The role seeks a technical lead with contact center and Amazon Connect expertise, AWS DevOps capabilities, or a strong profile in either area. Relevant work includes contact center architecture and integrations, AWS services, Terraform-based infrastructure, CI/CD, scripting, and production support; no specific education or years of experience are stated.

Skills

Contact Center Solutions
Amazon Connect
AWS DevOps
IVR Design
Call Routing
Terraform
CI/CD Pipelines
Infrastructure as Code
Python
Bash
AWS Lambda
Amazon Lex
CloudWatch
API Integration
Production Troubleshooting
Technical Leadership

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
Amazon Connect
AWS DevOps
IVR
Call Routing
Skills-Based Routing
Contact Flows
Queues
Routing Profiles
AWS Lambda
Amazon Lex
DynamoDB
Amazon S3
CloudWatch
Kinesis
EventBridge
SNS/SQS
API Gateway
Step Functions
Terraform
Infrastructure as Code
CI/CD
Python
Bash
AWS CLI
AWS SDK
CRM Integration
Production Support
Root Cause Analysis
Release Management

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Jobs in Canada