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Added 39 mins ago
General Manager - Store CAN6851
Advance Auto Parts
Rimouski, QC
Full-time
A General Manager must be committed to inspiring our team, as well as helping our Customers succeed and growing our business with integrity. Professional level sales and management position…
Added 1 hour ago
Business Development Manager
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Full-time
…Toronto, offering 424 furnished and unfurnished suites and 9 retail outlets on the ground floor. Since 2005, Rosemont has provided residents with a flexible, high-quality residential…
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Personal Banking Associate Trainee
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Full-time
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Sales Associate / Jewelry Consultant - Peoples Jewellers - Intercity Shopping Centre - Thunder Bay, ON
Signet Jewelers
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Royal Canin Pet Ambassador – EVENT
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Financial Service Representative - LendDirect Office 1561
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$17.5 to $23.5 CAD / hour
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…to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM…
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Financial Service Representative - LendDirect Office 1561
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$17.5 to $23.5 CAD / hour
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As the Manager, Operations Services, you will play a key role in supporting operational excellence across the organization. Reporting to the AVP, Operations, you will work closely with…
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GARAGE - Store Manager - Mayfair Shopping Centre
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GARAGE - Store Manager - Les Avenues Vaudreuil
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GARAGE - Store Manager - Galeries Rive Nord
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Yogen Früz

Operations Representative

Markham, ON, Canada

Pay: Compensation: $65,000–$75,000 annually, based on experience and qualifications
Job type: Full-time
Apply by: Oct 8, 2026
Experience: 1-3 years of experience in retail, hospitality, food service, QSR, or a customer-facing operations role.
Posting language: English
Posted: Sep 8, 2026

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Original job description

Compensation: $65,000–$75,000 annually, based on experience and qualifications

Work Location: Markham, ON - On-site position

Overview

The Operations Representative serves as the primary liaison between franchised locations and the corporate office, supporting multi-unit operations, financial performance, and franchisee relationships.

This role supports brands including Yogen Früz, Pinkberry, Yogurty's, Sweet Jesus, and YEH! Yogurt.

Key Responsibilities

Conduct regular in-store visits, including operational audits and coaching sessions.
Support franchisees and store teams in executing company standards and operational best practices.
Monitor store performance and identify opportunities to improve customer experience and operational efficiency.
Ensure compliance with brand standards, food safety, OHSA, and ESA regulations.
Provide hands-on coaching and support to franchisees and store employees.
Assist with new store openings, onboarding, and training initiatives.
Deliver ongoing operational training and support across multiple locations.
Support the execution of brand promotions, product launches, and operational initiatives.
Assist franchisees with local store marketing efforts and community engagement opportunities.
Help build positive franchisee relationships through regular communication and support.
Address and resolve franchisee and customer concerns professionally and promptly.
Act as a liaison between franchisees and corporate departments to ensure effective communication and follow-through.

Qualifications (Required)

1-3 years of experience in retail, hospitality, food service, QSR, or a customer-facing operations role.
Previous experience in a supervisory, team lead, assistant manager, or multi-location support role is considered an asset.
Strong communication, interpersonal, and relationship-building skills.
Ability to coach, train, and support store teams in a fast-paced environment.
Demonstrated ability to maintain operational standards and deliver excellent customer experiences.
Strong organizational, problem-solving, and time management skills.
Food Handler Certification (or willingness to obtain).
Proficient in Microsoft Office Suite.
Valid driver's license and access to a reliable vehicle.
Willingness to travel extensively (100% field-based role), including travel across Canada and infrequent international travel as required.
Open availability (evenings/weekends as needed)

Nice to Have

Experience in a franchise system working directly with franchisees
Background in Business Consultant, District Manager, or Area Manager roles
Experience with QSR brands
Experience supporting new store openings

Commitment to Equity & Accessibility

We are an equal opportunity employer committed to diversity, inclusion, and accessibility. Accommodations are available throughout the recruitment process and during employment, in accordance with the AODA and Ontario Human Rights Code.

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More about this job

Responsibilities

Acts as the primary liaison between corporate and franchised locations to support operational efficiency and financial performance. Responsibilities include conducting in-store audits, providing hands-on coaching, and ensuring compliance with brand and safety standards.

Requirements

Requires 1-3 years of experience in retail, hospitality, or QSR operations, preferably in a supervisory role. Candidates must have a valid driver's license, a reliable vehicle, and the ability to travel extensively across Canada.

Skills

Operational Auditing
Franchisee Relationship Management
Coaching
Training
Compliance Monitoring
Customer Experience Optimization
Local Store Marketing
Problem Solving
Time Management
Interpersonal Communication
Microsoft Office Suite
Multi-unit Operations

Visa sponsorship

Not detected in the job text

Keywords

QSR
Franchise System
Food Safety
OHSA
ESA
Food Handler Certification
Operational Audits
Multi-unit Operations
District Manager
Area Manager
Business Consultant
New Store Openings
Brand Standards
Hospitality
Retail Operations

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