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Added 1 hour ago
Piping Field Coordinator - Energy Construction
Kiewit
AB · Edmonton, AB
Full-time
Home District/Group: Kiewit Energy Canada District
Added 1 hour ago
Fire Management Supervisor
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
Chapleau, ON
$84,092 to $121,173 CAD / year
Full-time
Liaise closely with the district manager, forest industry, community officials, other stakeholders and the public
Added 1 hour ago
Store Manager
Structube
Surrey, BC
Full-time
Work in partnership with the District Manager through participating in the recruitment process as well as an aide to achieve the company’s overall goal.
Added 2 hours ago
Environmental Services Manager , Senior Living
Maquise
Port Hope, ON
Full-time
Complete a monthly summary of the completed Compass Quality Assurance Program and submit to the District Manager, Regional Director, Unit Manager and client.
Added 2 hours ago
Personal Banking Associate Trainee
TD
Calgary, AB
Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 2 hours ago
District Manager
La Senza
Vancouver, BC
$100,000 to $130,000 CAD / year
Full-time
As District Manager, you are the senior retail leader responsible for driving the performance, culture, and growth of an entire district. You build exceptional leaders, create…
Added 2 hours ago
Manager, Revenue Optimization - Credit Risk Strategy and Business Optimization
Scotiabank
Toronto, ON
Reporting to the Senior Manager, Revenue Optimization, the Manager supports Profitability Optimization and Loan Portfolio Management within Canadian Commercial Banking through analysis of…
Added 2 hours ago
District Manager - Western Canada
Swatch
Calgary, AB
Full-time
As a District Manager – Trainer West, you will oversee the performance of Swatch retail stores across Western Canada, including Manitoba, Saskatchewan, Alberta, and British Columbia. You…
Added 2 hours ago
District Manager - Western Canada
Swatch
Vancouver, BC
Full-time
As a District Manager – Trainer West, you will oversee the performance of Swatch retail stores across Western Canada, including Manitoba, Saskatchewan, Alberta, and British Columbia. You…
Added 3 hours ago
Surgical Product Manager
Pacific Surgical
Vancouver, BC
$100,000 to $140,000 CAD / year
Full-time
We are seeking a dynamic, strategic, and growth-oriented Surgical Product Manager for a full-time role based out of our Vancouver office. Reporting directly to the Director of Business…
Added 3 hours ago
Buildings Project Coordinator - Nuclear Construction
Kiewit
Oshawa, ON · ON · Darlington, ON
Reporting to the Project Manager, the Project Coordinator - Buildings will coordinates the planning, organization, control, integration and completion of engineering, including in the…
Added 3 hours ago
Lifeguard II, PHAFC - Competition #V2035
Sunshine Coast Regional District
BC · British Columbia, Canada
Part-time
Manager, Utility Services - Operations - Sunshine Coast Regional District
Added 3 hours ago
Job ID #32254: Superintendent Energy and Utilities
City Of Hamilton
Hamilton, ON
Full-time
Manages the implementation of the City’s District Cooling System in coordination with the Manager of Corporate Facilities and provides assistance with Hamilton Renewable Power’s generation…
Added 4 hours ago
Directeur régional
Securitas Canada
Montreal, QC
Analyse les indicateurs opérationnels et financiers afin d'améliorer continuellement les performances du district; assure des opérations rentables avec une pleine responsabilité des profits…
Added 5 hours ago
Job ID #32254: Superintendent Energy and Utilities
City of Hamilton
Hamilton, ON
Full-time
Manages the implementation of the City’s District Cooling System in coordination with the Manager of Corporate Facilities and provides assistance with Hamilton Renewable Power’s generation…
Added 6 hours ago
Assistant Store Manager - Peoples Jewellers - Cambridge Centre
Signet Jewelers
Cambridge, ON · Canada - Cambridge Centre - Cambridge, ON
Full-time
Training - Associate Training System, Management Training System, District Manager in Training, Career Development and more
Added 6 hours ago
Assistant Store Manager - Peoples Jewellers - Tsawwassen Mills
Signet Jewelers
Delta, BC
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Training - Associate Training System, Management Training System, District Manager in Training, Career Development and more
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Asset Protection Partner
sephora.com
Toronto, ON
$25 to $30 CAD / hour
Full-time
Conduct store self-audits, checklists and safety inspections. Communicate findings to store Leadership team and District Loss Prevention Manager.
Added 7 hours ago
Assistant Store Manager - Peoples Jewellers - Cambridge Centre
Signet Jewelers
Cambridge, ON
Full-time
Training - Associate Training System, Management Training System, District Manager in Training, Career Development and more
Added 10 hours ago
Asset Protection Partner
sephora.com
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$25 to $30 CAD / hour
Full-time
Conduct store self-audits, checklists and safety inspections. Communicate findings to store Leadership team and District Loss Prevention Manager.
Added 10 hours ago
Asset Protection Partner
sephora.com
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$25 to $30 CAD / hour
Full-time
Conduct store self-audits, checklists and safety inspections. Communicate findings to store Leadership team and District Loss Prevention Manager.
Added 10 hours ago
Account Manager Team Lead
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Added 11 hours ago
The Shoe Co. - Store Manager
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As a Store Manager at The Shoe Co., you will report to the District Manager and lead the store environment, which fosters inclusivity and diverse customer connections. In this role, you…
Added 13 hours ago
Store Manager
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Full-time
As a Store Manager, you will be responsible for leading a team of associates to drive profitable sales. Reporting to the District Manager, you will oversee all operational activities within…
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Store Manager
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As a Store Manager, you will be responsible for leading a team of associates to drive profitable sales. Reporting to the District Manager, you will oversee all operational activities within…

Yogen Früz

Operations Representative

Markham, ON, Canada

Pay: Compensation: $65,000–$80,000 annually, based on experience and qualifications
Job type: Full-time
Apply by: Oct 23, 2026
Experience: 1-3 years of experience in retail, hospitality, food service, QSR, or a customer-facing operations role.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Compensation: $65,000–$80,000 annually, based on experience and qualifications

Work Location: Markham, ON - On-site position

Overview

The Operations Representative serves as the primary liaison between franchised locations and the corporate office, supporting multi-unit operations, financial performance, and franchisee relationships.

This role supports brands including Yogen Früz, Pinkberry, Yogurty's, Sweet Jesus, and YEH! Yogurt.

Key Responsibilities

Conduct regular in-store visits, including operational audits and coaching sessions.
Support franchisees and store teams in executing company standards and operational best practices.
Monitor store performance and identify opportunities to improve customer experience and operational efficiency.
Ensure compliance with brand standards, food safety, OHSA, and ESA regulations.
Provide hands-on coaching and support to franchisees and store employees.
Assist with new store openings, onboarding, and training initiatives.
Deliver ongoing operational training and support across multiple locations.
Support the execution of brand promotions, product launches, and operational initiatives.
Assist franchisees with local store marketing efforts and community engagement opportunities.
Help build positive franchisee relationships through regular communication and support.
Address and resolve franchisee and customer concerns professionally and promptly.
Act as a liaison between franchisees and corporate departments to ensure effective communication and follow-through.

Qualifications (Required)

1-3 years of experience in retail, hospitality, food service, QSR, or a customer-facing operations role.
Previous experience in a supervisory, team lead, assistant manager, or multi-location support role is considered an asset.
Strong communication, interpersonal, and relationship-building skills.
Ability to coach, train, and support store teams in a fast-paced environment.
Demonstrated ability to maintain operational standards and deliver excellent customer experiences.
Strong organizational, problem-solving, and time management skills.
Food Handler Certification (or willingness to obtain).
Proficient in Microsoft Office Suite.
Valid driver's license and access to a reliable vehicle.
Willingness to travel extensively (100% field-based role), including travel across Canada and infrequent international travel as required.
Open availability (evenings/weekends as needed)

Nice to Have

Experience in a franchise system working directly with franchisees
Background in Business Consultant, District Manager, or Area Manager roles
Experience with QSR brands
Experience supporting new store openings

Commitment to Equity & Accessibility

We are an equal opportunity employer committed to diversity, inclusion, and accessibility. Accommodations are available throughout the recruitment process and during employment, in accordance with the AODA and Ontario Human Rights Code.

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More about this job

Responsibilities

Conduct store visits, audits, and coaching across multiple locations to support franchisees, improve operational performance, and ensure compliance with brand, food safety, and employment standards. Support openings, training, promotions, local marketing, and communication between franchisees and corporate teams while resolving franchisee and customer concerns.

Requirements

Requires 1–3 years of experience in retail, hospitality, food service, QSR, or customer-facing operations, along with strong communication, coaching, organizational, and problem-solving skills. Candidates need Microsoft Office proficiency, a Food Handler Certification or willingness to obtain one, a valid driver's license and reliable vehicle, and availability for extensive travel and occasional evenings or weekends.

Skills

Operational Auditing
Franchisee Support
Coaching
Training
Store Performance Monitoring
Customer Experience
Food Safety Compliance
OHSA Compliance
ESA Compliance
New Store Openings
Operational Standards
Local Store Marketing
Relationship Building
Problem-Solving
Time Management
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Franchise Operations
Multi-Unit Operations
Franchisee Relations
Operational Audits
Operational Best Practices
Store Performance
Customer Experience
Food Safety
OHSA
ESA
Coaching
Training
New Store Openings
Onboarding
Brand Promotions
Product Launches
Local Store Marketing
Community Engagement
QSR
Food Handler Certification
Microsoft Office Suite
Field-Based Operations
Retail
Hospitality
Food Service

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