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Added 9 mins ago
Host/Server Assistant - Pigeonhole Downtown
Concorde Entertainment Group
AB · Calgary, AB
Part-time
Pigeonhole Downtown is looking for a host/server's assistant to fill out their team in this hybrid role on a full-time permanent basis. Support staff are responsible for several functions…
Added 51 mins ago
Marketing Associate, Full Time
Compass Group Canada
Sudbury, ON
Full-time
We are seeking an energetic and creative University Marketing Assistant to support our marketing and promotional activities. This role is ideal for a current university student looking to…
Added 54 mins ago
3rd cook - Blue Chip Cafe
AMS of UBC
Vancouver, BC
Perform any other task as directed by supervisors, assistant manager and manager
Added 54 mins ago
Barista Supervisor - Blue Chip Cafe
AMS of UBC
Vancouver, BC
Other duties as directed by the outlet manager or assistant manager
Added 1 hour ago
Assistant Cook - Casual
COGIR Real Estate
Vaughan, ON
Part-time
The Assistant Cook is responsible for assisting the Cook in the preparation and delivery of all foods for residents, guests and employees.
Added 1 hour ago
Food Production Assistant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Temporary
Nutrition Services is currently looking for a Temporary Part-Time Food Production Assistant to join their team.
Added 1 hour ago
Resident Services Assistant - Concierge (Casual)
Baptist Housing
Abbotsford, BC
Part-time
As a casual Resident Services Assistant, you'll be serving both our residents at Hallmark on the Park and Hallmark on the Lake communities, our Assisted Living and Independent Living…
Added 1 hour ago
GUEST EXPERIENCE HOST
Woolley Grange
Front of Yonge, ON
Full-time
Senior departmental leadership experience, or an Assistant Head ready to step up
Added 1 hour ago
Executive Assistant
Talent Edge
Vancouver, BC
$75,000 to $95,000 CAD / year
Full-time
Reporting directly to the Founder and CEO, the Executive Assistant is a high-trust role responsible for providing comprehensive executive and administrative support while helping the CEO…
Added 2 hours ago
Restaurant Assistant Manager
Barefoot Student
Bridgewater, NS
Full-time
Restaurant Assistant Manager – Youth Employment Opportunity
Added 2 hours ago
Christina Lake Fire Rescue-Work Experience Program
Regional District of Kootenay Boundary
Christina Lake, BC
Full-time
…department consisting of a Career Fire Chief, Deputy Chief, Assistant Chief and a dedicated team of paid on call Captains, Lieutenants and Firefighters. The Department responds to a variety…
Added 2 hours ago
Assistant Chef Manager
Farm Boy Inc.
Toronto, ON
$21.5 CAD / hour
Full-time
Added 2 hours ago
Financial Services Representative - 4th Avenue (5-Month Contract)
Vancity
Vancouver, BC
Part-time
This is a Part-time, Temporary role based at our 4th Avenue Community Branch (Branch 11) and will report directly to the Assistant Branch Manager.
Added 2 hours ago
Assistant Chief Steward
Fairmont Hotels & Resorts
Lake Louise, AB
Full-time
…empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations,…
Added 2 hours ago
Front of House - Assistant Manager
Northland Properties
Kamloops, BC
Role modelling hospitality to our guests and team members
Added 3 hours ago
Assistant Restaurant Manager
SSP America
Mississauga, ON
Full-time
Join Our Team as an Assistant Restaurant Manager in a dynamic airport restaurant environment!
Added 3 hours ago
Specialist, Surveillance
Great Canadian Entertainment
Toronto, ON
Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario (AGCO).
Added 3 hours ago
Assistant Kitchen Manager
Service Inspired Restaurants
St. John's, NL
Other
As Assistant Kitchen Manager, you will support the Kitchen Manager in daily kitchen operations, assist with food prep and quality control, and ensure a safe and clean working environment.…
Added 3 hours ago
Base Operations Parking/Line Control Winter 26-27
Northland Properties
North Vancouver, BC
…Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care…
Added 4 hours ago
Customer Service & Operations Support Coordinator, - Food Services
City of Mississauga
Mississauga, ON
Act as a backup for the Administrative Assistant
Added 4 hours ago
Financial Services Representative - 4th Avenue (5-Month Contract)
Vancity
Vancouver, BC
Part-time
This is a Part-time, Temporary role based at our 4th Avenue Community Branch (Branch 11) and will report directly to the Assistant Branch Manager.
Added 5 hours ago
ADMINISTRATIVE ASSISTANT
Residence Place Mont Roc
Hawkesbury, ON
Full-time
We are looking for an assistant to the director of operations, who will be assisting the director with staff supervision, organizing activities, bookkeeping, attending to resident needs and…
Added 5 hours ago
Assistant Food and Beverage Manager
Canlan Sports
Winnipeg, MB
Full-time
Canlan Sports is currently looking for a Assistant Food and Beverage Manager
Added 5 hours ago
Assistant Chief Steward
AccorHotel
Lake Louise, AB
Full-time
…empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations,…
Added 5 hours ago
Assistant aux services aux clients et aux bureau/ Guest Services and Office Assistant
Steve Madden Canada
Pointe-Claire, QC
Full-time
Nous recherchons une Assistant aux services aux clients et aux bureau pour être le visage accueillant et le cœur de notre siège social canadien.

Yogen Früz

Operations Representative

Markham, ON, Canada

Pay: Compensation: $65,000–$80,000 annually, based on experience and qualifications
Job type: Full-time
Apply by: Oct 23, 2026
Experience: 1-3 years of experience in retail, hospitality, food service, QSR, or a customer-facing operations role.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Compensation: $65,000–$80,000 annually, based on experience and qualifications

Work Location: Markham, ON - On-site position

Overview

The Operations Representative serves as the primary liaison between franchised locations and the corporate office, supporting multi-unit operations, financial performance, and franchisee relationships.

This role supports brands including Yogen Früz, Pinkberry, Yogurty's, Sweet Jesus, and YEH! Yogurt.

Key Responsibilities

Conduct regular in-store visits, including operational audits and coaching sessions.
Support franchisees and store teams in executing company standards and operational best practices.
Monitor store performance and identify opportunities to improve customer experience and operational efficiency.
Ensure compliance with brand standards, food safety, OHSA, and ESA regulations.
Provide hands-on coaching and support to franchisees and store employees.
Assist with new store openings, onboarding, and training initiatives.
Deliver ongoing operational training and support across multiple locations.
Support the execution of brand promotions, product launches, and operational initiatives.
Assist franchisees with local store marketing efforts and community engagement opportunities.
Help build positive franchisee relationships through regular communication and support.
Address and resolve franchisee and customer concerns professionally and promptly.
Act as a liaison between franchisees and corporate departments to ensure effective communication and follow-through.

Qualifications (Required)

1-3 years of experience in retail, hospitality, food service, QSR, or a customer-facing operations role.
Previous experience in a supervisory, team lead, assistant manager, or multi-location support role is considered an asset.
Strong communication, interpersonal, and relationship-building skills.
Ability to coach, train, and support store teams in a fast-paced environment.
Demonstrated ability to maintain operational standards and deliver excellent customer experiences.
Strong organizational, problem-solving, and time management skills.
Food Handler Certification (or willingness to obtain).
Proficient in Microsoft Office Suite.
Valid driver's license and access to a reliable vehicle.
Willingness to travel extensively (100% field-based role), including travel across Canada and infrequent international travel as required.
Open availability (evenings/weekends as needed)

Nice to Have

Experience in a franchise system working directly with franchisees
Background in Business Consultant, District Manager, or Area Manager roles
Experience with QSR brands
Experience supporting new store openings

Commitment to Equity & Accessibility

We are an equal opportunity employer committed to diversity, inclusion, and accessibility. Accommodations are available throughout the recruitment process and during employment, in accordance with the AODA and Ontario Human Rights Code.

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More about this job

Responsibilities

Conduct store visits, audits, and coaching across multiple locations to support franchisees, improve operational performance, and ensure compliance with brand, food safety, and employment standards. Support openings, training, promotions, local marketing, and communication between franchisees and corporate teams while resolving franchisee and customer concerns.

Requirements

Requires 1–3 years of experience in retail, hospitality, food service, QSR, or customer-facing operations, along with strong communication, coaching, organizational, and problem-solving skills. Candidates need Microsoft Office proficiency, a Food Handler Certification or willingness to obtain one, a valid driver's license and reliable vehicle, and availability for extensive travel and occasional evenings or weekends.

Skills

Operational Auditing
Franchisee Support
Coaching
Training
Store Performance Monitoring
Customer Experience
Food Safety Compliance
OHSA Compliance
ESA Compliance
New Store Openings
Operational Standards
Local Store Marketing
Relationship Building
Problem-Solving
Time Management
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Franchise Operations
Multi-Unit Operations
Franchisee Relations
Operational Audits
Operational Best Practices
Store Performance
Customer Experience
Food Safety
OHSA
ESA
Coaching
Training
New Store Openings
Onboarding
Brand Promotions
Product Launches
Local Store Marketing
Community Engagement
QSR
Food Handler Certification
Microsoft Office Suite
Field-Based Operations
Retail
Hospitality
Food Service

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