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Added 9 mins ago
Store Manager
JACK & JONES
Quebec, QC
Full-time
At JACK&JONES, we move fast and lead with purpose - every day is dynamic, and no two are the same. As Store Manager, you're not just running a store - you're driving a culture. You’re a…
Added 9 mins ago
Assistant Chef Manager
Farm Boy Inc.
Toronto, ON
$21.5 CAD / hour
Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 12 mins ago
Customer Service Officer II - TDAF
TD
Toronto, ON · Brossard, QC
Full-time
The Customer Service Officer (CSO) position supports teams of Relationship Managers/Analysts and/or Account Managers in meeting the day to day needs of the customers of those portfolios, as…
Added 12 mins ago
Specialist, Designated Sales Associate (DSA)
Holt Renfrew
Toronto, ON
Full-time
The Specialist, Designated Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DSA) is also…
Added 12 mins ago
Senior Manager, Development // Gestionnaire principal·e, Développement
Choice Properties
Montreal, QC
Full-time
Lead development and entitlement approval processes across multiple jurisdictions, navigating diverse municipal, regional, and provincial frameworks (including Official Plan/Master Plan…
Added 12 mins ago
Project Manager, Eastern Canada
Choice Properties
Toronto, ON
Full-time
Lead project teams throughout the project lifecycle including architects, engineers, general contractors, municipalities, service providers, suppliers, and 3rd party vendors by fostering…
Added 12 mins ago
Assistant Manager - Tecumseh & Lauzon, Ontario
Scotiabank
Windsor, ON
As the Assistant Manager, you will lead and oversee the overall success of the Retail Sales and Customer Service teams in a Canadian Bank branch. You will work to ensure business…
Added 12 mins ago
Manager - Marketing Transformation & Loyalty
EY
Winnipeg, MB · Toronto, ON · Saskatoon, SK · Halifax, NS · St. John's, NL · Saint John, NB · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · Dieppe, NB · ON · AB · Calgary, AB · Waterloo, ON
…unlocking strategic value and scaling growth. The Manager will lead exciting projects including marketing innovation and AI optimization, Martech, customer strategy and segmentation, brand…
Added 12 mins ago
Senior Manager - Marketing Transformation & Loyalty
EY
Winnipeg, MB · Toronto, ON · Saskatoon, SK · Halifax, NS · St. John's, NL · Saint John, NB · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · Dieppe, NB · ON · AB · Calgary, AB · Waterloo, ON
As a Senior Manager in Marketing Transformation & Loyalty, you will drive strategic growth and lead teams delivering transformative Marketing and Loyalty solutions for clients. You will…
Added 12 mins ago
Marketing Manager
QXO
Montreal, QC
Full-time
…products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor…
Added 12 mins ago
Manager, Finance – Insurance Services
AMA - Alberta Motor Association
Edmonton, AB
Full-time
Just as importantly, you’ll lead and develop a team of accounting and finance professionals, creating an environment built on collaboration, accountability, continuous learning and…
Added 12 mins ago
Stylist
Levi Strauss & Co.
Edmonton, AB
Part-time
…consumers through a variety of functions and procedures relating to customer service, sales, merchandising, and store…
Added 12 mins ago
Key Holder - Part Time
Levi Strauss & Co.
Markham, ON
Part-time
…consumers through a variety of functions and procedures relating to customer service, sales, merchandising, and store…
Added 26 mins ago
Senior Manager - Marketing Transformation & Loyalty
EY
Waterloo, ON
Full-time
As a Senior Manager in Marketing Transformation & Loyalty, you will drive strategic growth and lead teams delivering transformative Marketing and Loyalty solutions for clients. You will…
Added 26 mins ago
Manager - Marketing Transformation & Loyalty
EY
London, ON
Full-time
…unlocking strategic value and scaling growth. The Manager will lead exciting projects including marketing innovation and AI optimization, Martech, customer strategy and segmentation, brand…
Added 27 mins ago
Parts Shipper Receiver
Steele Auto Group
NS · Halifax, NS
Full-time
This is your opportunity to build a rewarding career with a dealership known for innovation, excellence, and customer satisfaction. Ready to help drive success behind the scenes? Apply…
Added 27 mins ago
Financial Solutions Specialist - Mission (Kelowna) Branch
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…financial partner that offers both digital ease and people-first…
Added 27 mins ago
Manager, Store/Optician I - Fixed term
Solis Optics
London, ON
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Previous experience in customer service and retail preferred
Added 27 mins ago
Catering Manager, Full Time
Compass Canada
Ottawa, ON
Full-time
…limited to, the training, staff supervision, and monitoring of service delivery, hospitality, and fan experience along with controlling quality in work performance and product…
Added 27 mins ago
Assistant Meat Manager
Farm Boy Inc.
Whitby, ON
Up to $21 CAD / hour
Full-time
Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
Added 27 mins ago
Retail Customer Service Coordinator Full Time Winners - Highland Square
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We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 27 mins ago
Retail Store Coordinator Fulltime Marshalls Grasslands
TJX Companies
SK · Regina, Saskatchewan
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We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 41 mins ago
CDL Delivery Driver Trainee
Crown Distributors
SK
Full-time
Ride Along and Learn: Ride with experienced Delivery Drivers on local routes. Assist with safe loading, unloading, and customer service while learning the routes and procedures.
Added 41 mins ago
Senior Manager - Marketing Transformation & Loyalty
EY
Saint John, NB
Full-time
As a Senior Manager in Marketing Transformation & Loyalty, you will drive strategic growth and lead teams delivering transformative Marketing and Loyalty solutions for clients. You will…
Added 41 mins ago
Manager - Marketing Transformation & Loyalty
EY
Saint John, NB
Full-time
…unlocking strategic value and scaling growth. The Manager will lead exciting projects including marketing innovation and AI optimization, Martech, customer strategy and segmentation, brand…

Yogen Früz

Operations Representative

Markham, ON, Canada

Pay: Compensation: $65,000–$80,000 annually, based on experience and qualifications
Job type: Full-time
Apply by: Oct 23, 2026
Experience: 1-3 years of experience in retail, hospitality, food service, QSR, or a customer-facing operations role.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Compensation: $65,000–$80,000 annually, based on experience and qualifications

Work Location: Markham, ON - On-site position

Overview

The Operations Representative serves as the primary liaison between franchised locations and the corporate office, supporting multi-unit operations, financial performance, and franchisee relationships.

This role supports brands including Yogen Früz, Pinkberry, Yogurty's, Sweet Jesus, and YEH! Yogurt.

Key Responsibilities

Conduct regular in-store visits, including operational audits and coaching sessions.
Support franchisees and store teams in executing company standards and operational best practices.
Monitor store performance and identify opportunities to improve customer experience and operational efficiency.
Ensure compliance with brand standards, food safety, OHSA, and ESA regulations.
Provide hands-on coaching and support to franchisees and store employees.
Assist with new store openings, onboarding, and training initiatives.
Deliver ongoing operational training and support across multiple locations.
Support the execution of brand promotions, product launches, and operational initiatives.
Assist franchisees with local store marketing efforts and community engagement opportunities.
Help build positive franchisee relationships through regular communication and support.
Address and resolve franchisee and customer concerns professionally and promptly.
Act as a liaison between franchisees and corporate departments to ensure effective communication and follow-through.

Qualifications (Required)

1-3 years of experience in retail, hospitality, food service, QSR, or a customer-facing operations role.
Previous experience in a supervisory, team lead, assistant manager, or multi-location support role is considered an asset.
Strong communication, interpersonal, and relationship-building skills.
Ability to coach, train, and support store teams in a fast-paced environment.
Demonstrated ability to maintain operational standards and deliver excellent customer experiences.
Strong organizational, problem-solving, and time management skills.
Food Handler Certification (or willingness to obtain).
Proficient in Microsoft Office Suite.
Valid driver's license and access to a reliable vehicle.
Willingness to travel extensively (100% field-based role), including travel across Canada and infrequent international travel as required.
Open availability (evenings/weekends as needed)

Nice to Have

Experience in a franchise system working directly with franchisees
Background in Business Consultant, District Manager, or Area Manager roles
Experience with QSR brands
Experience supporting new store openings

Commitment to Equity & Accessibility

We are an equal opportunity employer committed to diversity, inclusion, and accessibility. Accommodations are available throughout the recruitment process and during employment, in accordance with the AODA and Ontario Human Rights Code.

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More about this job

Responsibilities

Conduct store visits, audits, and coaching across multiple locations to support franchisees, improve operational performance, and ensure compliance with brand, food safety, and employment standards. Support openings, training, promotions, local marketing, and communication between franchisees and corporate teams while resolving franchisee and customer concerns.

Requirements

Requires 1–3 years of experience in retail, hospitality, food service, QSR, or customer-facing operations, along with strong communication, coaching, organizational, and problem-solving skills. Candidates need Microsoft Office proficiency, a Food Handler Certification or willingness to obtain one, a valid driver's license and reliable vehicle, and availability for extensive travel and occasional evenings or weekends.

Skills

Operational Auditing
Franchisee Support
Coaching
Training
Store Performance Monitoring
Customer Experience
Food Safety Compliance
OHSA Compliance
ESA Compliance
New Store Openings
Operational Standards
Local Store Marketing
Relationship Building
Problem-Solving
Time Management
Microsoft Office

Visa sponsorship

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Keywords

Franchise Operations
Multi-Unit Operations
Franchisee Relations
Operational Audits
Operational Best Practices
Store Performance
Customer Experience
Food Safety
OHSA
ESA
Coaching
Training
New Store Openings
Onboarding
Brand Promotions
Product Launches
Local Store Marketing
Community Engagement
QSR
Food Handler Certification
Microsoft Office Suite
Field-Based Operations
Retail
Hospitality
Food Service

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