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Added 2 mins ago
SUPER LUXURY PARTS MANAGER - DOWNTOWN SUPER LUXURY TEAM
Grand Touring Automobiles
Toronto, ON
Full-time
…seeking an experienced and driven Super Luxury Parts Manager to lead our Parts Department and play a key role in delivering the exceptional standards of service our clients…
Added 4 mins ago
Sales (Fitness Advisor) - Winnipeg Grant Park Shopping Centre
GoodLife Fitness
Winnipeg, MB
Full-time
Added 4 mins ago
Temporary Part Time Floor Leader -
Lush Handmade Cosmetics
Saskatoon, SK
Part-time
Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate…
Added 4 mins ago
Key Holder - Le Labo - Full Time - Vancouver, BC
ELC Beauty LLC
Vancouver, BC
Full-time
You will also use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation as will also have responsibility for opening and closing…
Added 4 mins ago
Watches & Fine Jewelry Operations Assistant
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Minimum 3-5 years in retail operations and/or stock experience;
Added 4 mins ago
Space Planning Team Lead (18 Month Contract)
Canadian Tire Corporation
Toronto, ON · Retail City
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…margin increases while improving the overall in-store customer experience. You will lead a team of Space Planning Specialists to deliver timely, accurate and visually appealing planograms…
Added 4 mins ago
Store Technical Service Representative (Full Time)
Best Buy Canada
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Full-time
Join us and grow your career with our retail team as a store technical service representative.
Added 4 mins ago
Product - Creative Design
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…the wardrobes of our clients through an expansive network of retail boutiques and multi-faceted digital environments. Together, these thoughtfully curated touchpoints will place your…
Added 4 mins ago
Director, New Business Sales
Portless
Remote, Canada
Remote
Experience selling to ecommerce, DTC, or retail brands.
Added 4 mins ago
Service and Sales Specialist
Fairstone Bank
Vancouver, BC
Full-time
The Oaken Service and Sales Specialist will lead the customer experience through providing service to Oaken customers. This role will develop and maintain strong relationships with…
Added 4 mins ago
Operations Lead - Full Time
Sephora
Toronto, ON
$22.2 to $26.1 CAD / hour
Full-time
As Team Lead, Operations, you will be supporting all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team.…
Added 16 mins ago
Senior Architect
RevelHouse|
Toronto, ON
Full-time
Experience: A minimum of 8 years of post-graduate experience in architectural practice in Ontario, including a proven record of leading commercial projects (hospitality, entertainment,…
Added 16 mins ago
Director of Business Development, Sports and Entertainment
Compass Group Canada
Toronto, ON · Greater Toronto Area, Canada
Full-time
…partners to develop customized foodservice, premium hospitality, retail, and guest experience strategies that elevate the fan journey and create long-term…
Added 16 mins ago
Planner, Global Planning | Contract until September 2027
lululemon
Vancouver, BC
Full-time
3-5 Years of Planning experience or progressive financial analysis and reporting experience
Added 16 mins ago
Director, Consumer Sales and Solutions
MacDonald Search Group
Toronto, ON
Full-time
Lead, coach, and develop a multi-disciplinary team - including retail managers, category leads, mobility consultants, and retention specialists - to foster a high-performance,…
Added 16 mins ago
Cybersecurity Engineer - Data and AI Security
lululemon
Vancouver, BC
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4-8 years of experience designing and implementing security solutions, building security platforms and automations, or embedding security into systems, or equivalent
Added 18 mins ago
Financial Service Representative - LendDirect Office 1635
LendDirect
Nanaimo, BC
Full-time
…2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me…
Added 18 mins ago
Intern, Influencer Marketing
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Toronto, ON
$40,000 CAD / year
…redefine reputation as a competitive advantage so they can lead today and into the future. When you work at Burson, you are part of a global community of lifelong learners who thrive at the…
Added 18 mins ago
Assistant Store Manager - Sherway Gardens
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Toronto, ON
Full-time
Our team at WOW! mobile boutique™ is passionate about providing the best-in-class wireless retail experience - focusing on excellence in every aspect of our business. We focus on a…
Added 18 mins ago
Assistant Chef Manager
Farm Boy Inc.
Toronto, ON
From $21.5 CAD / hour
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You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 18 mins ago
Financial Service Representative - LendDirect Office 1635
Attain Finance
Nanaimo, BC
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…2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me…
Added 18 mins ago
Assistant Manager
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…become a thriving retailer brand looking to transform its future retail markets. Join Structube and come experience working with our ambitious, dynamic and motivating…
Added 32 mins ago
Wellness Team Leader (Vitamins & Beauty)
Nature's Fare Markets
Langley (District), BC · City of Langley, BC
Full-time
Minimum 3-5 years retail sales experience in a wellness related role
Added 32 mins ago
Scheduler - Intermediate Level
Sylvan, Inc.
Windsor, ON
Full-time
…centers, energy, automotive, higher education, government, retail, commercial and industrial sectors, Sylvan provides advanced services from planning to project execution and ongoing…
Added 32 mins ago
Front Store Manager, Salaried Part Time Day
Loblaw Companies Limited
Ottawa, ON · Nepean, ON
Part-time
Previous retail management experience for a minimum of 5 years

Yogen Früz

Operations Representative

Markham, ON, Canada

Pay: Compensation: $65,000–$80,000 annually, based on experience and qualifications
Job type: Full-time
Apply by: Oct 23, 2026
Experience: 1-3 years of experience in retail, hospitality, food service, QSR, or a customer-facing operations role.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Compensation: $65,000–$80,000 annually, based on experience and qualifications

Work Location: Markham, ON - On-site position

Overview

The Operations Representative serves as the primary liaison between franchised locations and the corporate office, supporting multi-unit operations, financial performance, and franchisee relationships.

This role supports brands including Yogen Früz, Pinkberry, Yogurty's, Sweet Jesus, and YEH! Yogurt.

Key Responsibilities

Conduct regular in-store visits, including operational audits and coaching sessions.
Support franchisees and store teams in executing company standards and operational best practices.
Monitor store performance and identify opportunities to improve customer experience and operational efficiency.
Ensure compliance with brand standards, food safety, OHSA, and ESA regulations.
Provide hands-on coaching and support to franchisees and store employees.
Assist with new store openings, onboarding, and training initiatives.
Deliver ongoing operational training and support across multiple locations.
Support the execution of brand promotions, product launches, and operational initiatives.
Assist franchisees with local store marketing efforts and community engagement opportunities.
Help build positive franchisee relationships through regular communication and support.
Address and resolve franchisee and customer concerns professionally and promptly.
Act as a liaison between franchisees and corporate departments to ensure effective communication and follow-through.

Qualifications (Required)

1-3 years of experience in retail, hospitality, food service, QSR, or a customer-facing operations role.
Previous experience in a supervisory, team lead, assistant manager, or multi-location support role is considered an asset.
Strong communication, interpersonal, and relationship-building skills.
Ability to coach, train, and support store teams in a fast-paced environment.
Demonstrated ability to maintain operational standards and deliver excellent customer experiences.
Strong organizational, problem-solving, and time management skills.
Food Handler Certification (or willingness to obtain).
Proficient in Microsoft Office Suite.
Valid driver's license and access to a reliable vehicle.
Willingness to travel extensively (100% field-based role), including travel across Canada and infrequent international travel as required.
Open availability (evenings/weekends as needed)

Nice to Have

Experience in a franchise system working directly with franchisees
Background in Business Consultant, District Manager, or Area Manager roles
Experience with QSR brands
Experience supporting new store openings

Commitment to Equity & Accessibility

We are an equal opportunity employer committed to diversity, inclusion, and accessibility. Accommodations are available throughout the recruitment process and during employment, in accordance with the AODA and Ontario Human Rights Code.

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More about this job

Responsibilities

Conduct store visits, audits, and coaching across multiple locations to support franchisees, improve operational performance, and ensure compliance with brand, food safety, and employment standards. Support openings, training, promotions, local marketing, and communication between franchisees and corporate teams while resolving franchisee and customer concerns.

Requirements

Requires 1–3 years of experience in retail, hospitality, food service, QSR, or customer-facing operations, along with strong communication, coaching, organizational, and problem-solving skills. Candidates need Microsoft Office proficiency, a Food Handler Certification or willingness to obtain one, a valid driver's license and reliable vehicle, and availability for extensive travel and occasional evenings or weekends.

Skills

Operational Auditing
Franchisee Support
Coaching
Training
Store Performance Monitoring
Customer Experience
Food Safety Compliance
OHSA Compliance
ESA Compliance
New Store Openings
Operational Standards
Local Store Marketing
Relationship Building
Problem-Solving
Time Management
Microsoft Office

Visa sponsorship

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Keywords

Franchise Operations
Multi-Unit Operations
Franchisee Relations
Operational Audits
Operational Best Practices
Store Performance
Customer Experience
Food Safety
OHSA
ESA
Coaching
Training
New Store Openings
Onboarding
Brand Promotions
Product Launches
Local Store Marketing
Community Engagement
QSR
Food Handler Certification
Microsoft Office Suite
Field-Based Operations
Retail
Hospitality
Food Service

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