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Added 10 mins ago
Demand Planner
MADE BY GATHER
Montreal, QC
Full-time
Added 10 mins ago
Pharmacist, Hourly Part Time Day
Loblaw Companies Limited
Pembroke, ON
Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 10 mins ago
Pharmacist, Hourly Part Time Day
Loblaw Companies Limited
Pembroke, ON
Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 10 mins ago
Manager, Visual Merchandising & Brand Standards (ON)
Canadian Industries Limited
Vaughan, ON
Full-time
Working closely with Sundries Category Manager, Operations, Marketing, Sales, this role develops and executes merchandising strategies that improve customer engagement, attachment selling,…
Added 11 mins ago
Senior Client Advisor - Oakridge, Vancouver
Fendi
Vancouver, BC
Full-time
Continuously empower sales staff to meet assigned sales and performance-based goals; including lead by example in sales.
Added 11 mins ago
Senior DevOps Engineer
Tetra Digital Group
Toronto, ON
$200,000 to $300,000 CAD / year
Full-time
Here's the problem we're actually solving: Canada clears roughly $424 billion every business day, and much of the retail payment infrastructure underneath it was designed in the 1980s.…
Added 11 mins ago
Pharmacist, Hourly Full Time Day
Loblaw Companies Limited
Pembroke, ON
Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 11 mins ago
Carpenter (Kitchen Installer)
IKEA
Richmond, BC
Full-time
Minimum of 2 years in a lead installation/foreman role
Added 11 mins ago
Assembler (Kitchen assembler)
IKEA
Richmond, BC
Full-time
Minimum of 2 years in a lead installation/foreman role
Added 11 mins ago
Prepared Foods - Manager Deli
Sobeys
Dieppe, NB
Full-time
…fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols,…
Added 11 mins ago
Assistant Store Manager - Parkway Centre
RCL - Reitmans Canada Ltd/Ltée
Peterborough, ON
Full-time
…impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team, fostering collaboration, and contributing to a culture rooted in engagement and…
Added 11 mins ago
Department Manager - Produce
Loblaw Companies Limited
Truro, NS
Full-time
Knowledge of retail operations, including merchandising, inventory management, and customer service
Added 28 mins ago
Director, Global Regulatory Compliance, Risk & Compliance
Canada Goose
Toronto, ON
Full-time
Canada Goose is seeking an experienced and strategic Director, Global Regulatory Compliance to lead the Company's global regulatory compliance program. This role is responsible for…
Added 41 mins ago
Business System Analyst
Microserve
Port Coquitlam, BC
$85,000 to $105,000 CAD / year
Full-time
…head office. In this role, you will bridge the gap between operations and technology, supporting enterprise applications, analyzing data, and leading system enhancements from requirements…
Added 41 mins ago
Senior Customer Success Manager
SPS Commerce
Toronto, ON
$78,500 to $117,800 CAD / year
Full-time
SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work…
Added 42 mins ago
Gas Bar / C-Store Manager - Westwood Drive
Co-op
Humboldt No. 370, SK · Humboldt, SK
Full-time
Manage the Westwood C-Store/Gas Bar Site, ensuring safe, consistent, and profitable operations.
Added 42 mins ago
Director, Operational Resilience
CIBC
Toronto, ON
Full-time
You understand banking. You can demonstrate experience in banking, operations, risk management, business services, or resilience-related functions. It’s an asset if you have experience in…
Added 42 mins ago
Gérant(e) - IMAX Galerie de la Capitale
Cineplex
Quebec, QC · CPX IMAX at Galeries Cap
Full-time
Maintaining the seamless operation of all Amusement, Food and Beverage, Guest Service and Retail operations within the venue.
Added 42 mins ago
Assistant Store Manager Marshalls York Major Village
The TJX Companies, Inc.
Vaughan, ON
Full-time
Drive store performance by supporting sales results, managing expenses, and overseeing key operations including merchandising, backroom, frontline, cash office, customer service, markdowns,…
Added 56 mins ago
(CAN) General Merchandise Assistant Manager
Walmart Canada
Granby, QC
Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 58 mins ago
Assistant Produce Manager
Farm Boy Inc.
Ottawa, ON
From $20.5 CAD / hour
Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Added 58 mins ago
Assistant Manager
Structube
London, ON
Full-time
Lead by example through a customer-driven attitude by providing exceptional service;
Added 1 hour ago
Retail Manager - Desboro
Sharpe Farm Supplies Ltd
ON · Desboro, ON
Full-time
As a Retail Manager, you will lead store operations and drive sales growth while playing a pivotal role in executing merchandising strategies and fostering a positive work environment. The…
Added 1 hour ago
RESPONSABLE, PROCESSUS D’AFFAIRES – CAN
The Home Depot Canada
Toronto, ON
Full-time
The Business Process Lead will support store processes designed to improve associate experience and sales driving activities within the Canadian division. The successful candidate will have…
Added 1 hour ago
Retail Operations Lead
PetSmart
New Glasgow, NS
Full-time
PetSmart’s Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy.…

Yogen Früz

Operations Representative

Markham, ON, Canada

Pay: Compensation: $65,000–$80,000 annually, based on experience and qualifications
Job type: Full-time
Apply by: Oct 23, 2026
Experience: 1-3 years of experience in retail, hospitality, food service, QSR, or a customer-facing operations role.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Compensation: $65,000–$80,000 annually, based on experience and qualifications

Work Location: Markham, ON - On-site position

Overview

The Operations Representative serves as the primary liaison between franchised locations and the corporate office, supporting multi-unit operations, financial performance, and franchisee relationships.

This role supports brands including Yogen Früz, Pinkberry, Yogurty's, Sweet Jesus, and YEH! Yogurt.

Key Responsibilities

Conduct regular in-store visits, including operational audits and coaching sessions.
Support franchisees and store teams in executing company standards and operational best practices.
Monitor store performance and identify opportunities to improve customer experience and operational efficiency.
Ensure compliance with brand standards, food safety, OHSA, and ESA regulations.
Provide hands-on coaching and support to franchisees and store employees.
Assist with new store openings, onboarding, and training initiatives.
Deliver ongoing operational training and support across multiple locations.
Support the execution of brand promotions, product launches, and operational initiatives.
Assist franchisees with local store marketing efforts and community engagement opportunities.
Help build positive franchisee relationships through regular communication and support.
Address and resolve franchisee and customer concerns professionally and promptly.
Act as a liaison between franchisees and corporate departments to ensure effective communication and follow-through.

Qualifications (Required)

1-3 years of experience in retail, hospitality, food service, QSR, or a customer-facing operations role.
Previous experience in a supervisory, team lead, assistant manager, or multi-location support role is considered an asset.
Strong communication, interpersonal, and relationship-building skills.
Ability to coach, train, and support store teams in a fast-paced environment.
Demonstrated ability to maintain operational standards and deliver excellent customer experiences.
Strong organizational, problem-solving, and time management skills.
Food Handler Certification (or willingness to obtain).
Proficient in Microsoft Office Suite.
Valid driver's license and access to a reliable vehicle.
Willingness to travel extensively (100% field-based role), including travel across Canada and infrequent international travel as required.
Open availability (evenings/weekends as needed)

Nice to Have

Experience in a franchise system working directly with franchisees
Background in Business Consultant, District Manager, or Area Manager roles
Experience with QSR brands
Experience supporting new store openings

Commitment to Equity & Accessibility

We are an equal opportunity employer committed to diversity, inclusion, and accessibility. Accommodations are available throughout the recruitment process and during employment, in accordance with the AODA and Ontario Human Rights Code.

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More about this job

Responsibilities

Conduct store visits, audits, and coaching across multiple locations to support franchisees, improve operational performance, and ensure compliance with brand, food safety, and employment standards. Support openings, training, promotions, local marketing, and communication between franchisees and corporate teams while resolving franchisee and customer concerns.

Requirements

Requires 1–3 years of experience in retail, hospitality, food service, QSR, or customer-facing operations, along with strong communication, coaching, organizational, and problem-solving skills. Candidates need Microsoft Office proficiency, a Food Handler Certification or willingness to obtain one, a valid driver's license and reliable vehicle, and availability for extensive travel and occasional evenings or weekends.

Skills

Operational Auditing
Franchisee Support
Coaching
Training
Store Performance Monitoring
Customer Experience
Food Safety Compliance
OHSA Compliance
ESA Compliance
New Store Openings
Operational Standards
Local Store Marketing
Relationship Building
Problem-Solving
Time Management
Microsoft Office

Visa sponsorship

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Keywords

Franchise Operations
Multi-Unit Operations
Franchisee Relations
Operational Audits
Operational Best Practices
Store Performance
Customer Experience
Food Safety
OHSA
ESA
Coaching
Training
New Store Openings
Onboarding
Brand Promotions
Product Launches
Local Store Marketing
Community Engagement
QSR
Food Handler Certification
Microsoft Office Suite
Field-Based Operations
Retail
Hospitality
Food Service

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