Treatment Coordinator

Company Description York Mills Orthodontics, led by Dr. David Morrow, is dedicated to providing high-quality orthodontic care to patients in and around the Toronto, Ontario area. The practice focuses on helping individuals achieve healthy, confident smiles that support both overall health and self-esteem. The team is committed to offering personalized care and a welcoming environment for patients of all ages. York Mills Orthodontics values clear communication and accessibility, encouraging patients to reach out with questions and to seek support throughout their treatment journey.

Role Description The Treatment Coordinator is a full-time, on-site role based at our Toronto, ON practice. This role is responsible for guiding patients through their orthodontic treatment journey, including explaining treatment options, reviewing financial arrangements, and coordinating scheduling. Day-to-day tasks include conducting treatment consultations, preparing and presenting treatment plans, verifying and discussing insurance coverage, and supporting patients with payment and billing questions. The Treatment Coordinator also manages patient communications, ensures accurate documentation in practice management systems, and collaborates closely with the clinical and administrative teams to deliver a smooth and positive patient experience. This position requires a strong focus on patient care, clear communication, and attention to detail in a fast-paced orthodontic setting.

Qualifications

• Ability to support and explain Orthodontic Treatment Plans and scheduling in an orthodontic setting.
• Knowledge of Insurance processes, including verification, coordination of benefits, and patient financial discussions.
• Strong Customer Service skills, with a patient-centered approach and a friendly, professional demeanor.
• Effective Communication skills, including clear verbal and written communication with patients and team members.
• Previous experience in dental or orthodontic practices, or comparable healthcare administrative experience, is an asset.
• Proficiency with practice management or scheduling software and basic office computer applications.
• Organizational skills with the ability to manage multiple tasks, maintain accurate records, and follow established procedures.
• High school diploma or equivalent required; post-secondary education or training in dental administration or healthcare is considered an advantage.