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Added 4 mins ago
SD
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York Region Centre for Community Safety

Program Manager

Markham, ON, Canada

Expected Compensation: $70,000 per year. · Full-time

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Job details

Pay: Expected Compensation: $70,000 per year.
Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Leadership Role | York Region (Ontario)

About the Role

The Program Manager is responsible for overseeing the effective delivery, coordination, and continuous improvement of service at York Region Centre for Community Safety (YRCCS) and works closely with the Executive Director in supporting organizational priorities. The Program Manager plays a key role in strengthening existing partnerships, developing new collaborative initiatives, identifying service gaps, and advancing integrated service responses for individuals experiencing intimate partner violence, domestic violence, sexual violence, and human trafficking. The position also supports public awareness of YRCCS services and issues related to intimate partner violence and gender-based violence.

Expected Compensation: $70,000 per year.

Employment Details

Employment Type: Full-time
Work Location: York Region, Ontario
Existing vacancy

Key Responsibilities

· Oversee daily program operations, ensuring effective, coordinated, trauma-informed, and survivor-centred service delivery aligned with YRCCS's mission and vision

· Supervise, mentor, and support frontline staff, students, and volunteers, including performance management, professional development, case consultation, and crisis intervention

· Develop, review, and implement organizational and operational procedures and service delivery protocols to ensure consistent, effective, and high-quality services

· Identify, establish, and maintain strategic partnerships with community organizations and stakeholders to address service gaps, strengthen service integration, and improve coordinated responses to intimate partner violence

· Lead program development, evaluation, and continuous quality improvement initiatives to enhance service accessibility, operational efficiency, and service user outcomes

· Oversee database administration, data collection, statistical analysis, and reporting to monitor program performance, support evaluation, and inform organizational decision-making

· Develop and facilitate public education initiatives, community workshops, and professional training to increase awareness of YRCCS services and issues related to intimate partner violence and gender-based violence

· Represent YRCCS on community committees, working groups, and collaborative initiatives, including involvement with the VOICES Committees and chairing the Supervisory Partner Committee, to strengthen sector relationships and address systemic barriers affecting survivors

· Provide leadership and guidance in managing complex and high-risk situations, including crisis de-escalation, risk assessment, safety planning, and coordinated responses with community partners

· Collaborate with the Executive Director on strategic planning, organizational priorities, new initiatives, and operational improvements to support the continued growth and effectiveness of YRCCS

· Act as emergency backup for staff in day-to-day operations

· Perform other activities as authorized by the Executive Director

Qualifications & Experience

Degree or diploma in Social Work, Social Service Work, or a related discipline, with a strong understanding of professional ethics and boundaries
Current registration in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW), with active registration maintained throughout employment
Minimum of five years of relevant experience in the social services sector, working with diverse populations using trauma-informed, anti-racist, and anti-oppressive approaches
Minimum of one year of experience supervising staff, with demonstrated leadership and team management skills
Strong knowledge of intimate partner violence, domestic violence, family violence, human trafficking, and the complex needs of survivors
Demonstrated experience in program development, quality improvement, partnership development, and coordinated service delivery
Excellent written and verbal communication, interpersonal, and conflict resolution skills, with the ability to engage effectively with survivors, staff, and community partners
Strong organizational, strategic planning, and problem-solving skills, with the ability to manage competing priorities and work independently
Ability to remain calm, professional, and adaptable when responding to complex situations, crises, and changing operational needs
Strong computer and administrative skills, including proficiency in Microsoft Office applications, databases, and information management systems
Proficiency in a second language is an asset
Flexibility to work evening hours and travel throughout York Region as required
Satisfactory and current Vulnerable Sector Screening
Three professional references, preferably from the social services sector

Use of Artificial Intelligence in Hiring

We use no AI in our recruitment process. Artificial intelligence is not used to screen, assess, or select applicants for this role.

How to Apply

Interested candidates are encouraged to submit their resume to tricias@yrccs.ca.

Accessibility & Equal Opportunity

We are committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request at any stage of the hiring process.

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More about this job

Responsibilities

Oversee daily program operations and supervise staff while ensuring coordinated, trauma-informed, survivor-centred services. Lead program development and evaluation, partnerships, data and reporting, community education, crisis responses, and organizational planning with the Executive Director.

Requirements

Requires a degree or diploma in Social Work, Social Service Work, or a related discipline, current good-standing registration with OCSWSSW, at least five years of relevant social services experience, and at least one year of staff supervision experience. Candidates need expertise in intimate partner and gender-based violence, program development, quality improvement, and coordinated services, along with strong communication, organizational, crisis-response, and computer skills.

Skills

Program Management
Staff Supervision
Trauma-Informed Service Delivery
Survivor-Centred Practice
Crisis Intervention
Risk Assessment
Safety Planning
Program Development
Quality Improvement
Partnership Development
Strategic Planning
Data Collection and Analysis
Database Administration
Community Education and Training
Conflict Resolution
Microsoft Office

Visa sponsorship

Not detected in the job text

Hiring contact email

tricias@yrccs.ca

Keywords

Social Work
Social Service Work
OCSWSSW Registration
Intimate Partner Violence
Domestic Violence
Family Violence
Sexual Violence
Human Trafficking
Trauma-Informed Practice
Anti-Racist Practice
Anti-Oppressive Practice
Survivor-Centred Services
Program Management
Program Development
Quality Improvement
Partnership Development
Coordinated Service Delivery
Staff Supervision
Crisis Intervention
Risk Assessment
Safety Planning
Database Administration
Data Collection
Statistical Analysis
Microsoft Office
Community Education
Professional Training
Vulnerable Sector Screening

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