Jobs in Canada

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Added 3 mins ago
BO
Data and Analytics Specialist
Bank of Canada
Ottawa, ON
- Full-time
…research, while expanding our capabilities to support business administration areas such as Human Resources, Corporate Services and Cyber…
Added 3 mins ago
NI
Underwriting Assistant
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Toronto, ON
- Full-time
ction report General office administration support e.g. mail handling / ordering offic
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CG
Assistant Manager of Support Services (6-Month Contract)
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- Full-time
Must have nutritional management certificate or willingness to enroll in course
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OT
Sessional Lecturer - BUSI 3810U - International Management - Winter 2027
Ontario Tech University
Oshawa, ON
- Full-time
A Master's degree in Business Administration or Management; OR
Added 3 mins ago
CC
Human Resources Manager
Cintas Canada
London, ON
- Full-time
…include managing turnover, recruiting, payroll and benefits administration; driving positive employee relations; monitoring and ensuring compliance with the Company's legal obligations as…
Added 3 mins ago
KG
Operations Supervisor
Kenco Group
London, ON
- Full-time
Added 3 mins ago
TT
Onboarding Specialist
Tundra Technical Solutions
Winnipeg, MB
- $40,000 to $42,000 CAD / year
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Added 3 mins ago
Medical Office Assistant
HealthCareersInSask.ca
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Added 3 mins ago
H
Licensed Practical Nurse
HealthCareersInSask.ca
Carnduff, SK
- Part-time
Added 3 mins ago
F
Service Coordinator
Finning
Whitehorse, YT
- Full-time
This position is on a 7x7 shift rotation with no assistance for fly in fly out
Added 3 mins ago
DA
Assistant Human Resources Manager – Destination Auto Group
Destination Auto Group
Burnaby, BC
- $80,000 to $90,000 CAD / year
- Full-time
Provide backup support for recruitment, group benefits, and short-term and long-term disability administration.
Added 3 mins ago
Scale & Admin Support - SW Aggregates
Amrize
London, ON
Administration: APEX, administer resale ticket entry into APEX system in a timely and accurate fashion according to standard operating procedures to meet or exceed established OPIs for…
Added 3 mins ago
Manager, Planning & Estimating, Pacific Link
Trans Mountain
Calgary, AB
Post-secondary education in Engineering, Construction Management, Project Management, Business Administration, Commerce, or a related discipline.
Added 3 mins ago
Outreach Worker
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Campbell River, BC
Must have current Occupational First Aid Level 1 Certificate and a Class 5 Driver’s Licence and Driver’s Abstract
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SD
Oracle HCM Systems Administrator
Symbiotic Digital
Toronto, ON · Queen's Park Ontario Provincial Government, Ontario
- Contract
systems administration and operational support including user access
Added 3 mins ago
Post Office Assistant - Term
Canada Post - Postes Canada
Forteau, NL
High school or provincial equivalency and/or experience in business administration
Added 3 mins ago
Post Office Assistant - Term
Canada Post - Postes Canada
Campbellville, ON
High school or provincial equivalency and/or experience in business administration
Added 3 mins ago
Post Office Assistant - Term
Canada Post - Postes Canada
Beaverton, ON
High school or provincial equivalency and/or experience in business administration
Added 3 mins ago
Post Office Assistant - Term
Canada Post - Postes Canada
Charlottetown, NL
High school or provincial equivalency and/or experience in business administration
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Post Office Assistant - Term
Canada Post - Postes Canada
Lefroy, ON
High school or provincial equivalency and/or experience in business administration
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Postmaster - Corporate Provided Premises (Grade Office)
Canada Post - Postes Canada
Kugluktuk, NU
High School Diploma, or provincial equivalency and/or experience in business administration
Added 3 mins ago
Bilingual Customer Processing Representative
The Canada Life Assurance Company
Montreal, QC
Reporting to the Administration Manager, you will be responsible for various administrative functions relating to Group Retirement Plans including RRSP, RPP, DPSP and various non-registered…
Added 3 mins ago
Engineering and Survey Technician 1(A)-(B)-2(A)-(C) (Amherst)
The Government of Nova Scotia
Amherst, NS
…surveying and engineering related duties in conjunction with the administration, maintenance and construction of Provincial highways and…
Added 3 mins ago
Specialist, Operations and Finance Innovation
EY
Toronto, ON
Bachelor’s degree combined with 3-5 years of relevant experience in a fast-paced, growth-oriented environment, ideally in operations, administration, or a similar field.
Added 3 mins ago
TC
Nurses (RPN or RN) needed for Complex Paediatric Clients - Durham Region
The Care Company Inc.
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- Part-time
Candidates must have pediatric nursing experience, ideally with hands-on experience in one or more of the following:

YORK1

Customer Fulfillment Specialist

Toronto, ON, M9L 1Y3, Canada

Compensation: $45,000 - $52,500 annually, based on experience and qualifications. · Full-time · Contract

Apply on york1.bamboohr.com About employer

Applications open in a new tab.

Job details

Pay: Compensation: $45,000 - $52,500 annually, based on experience and qualifications.
Job type: Full-time · Contract
Experience: 2–5 years of experience in customer service, dispatch coordination, logistics, transportation, waste management, construction services, or a related industry.
Posting language: English
Posted: Nov 10, 2026

Original job description

Position: Customer Fulfillment Specialist Classification: Full Time

Compensation: $45,000 - $52,500 annually, based on experience and qualifications.

Position Overview:

The Customer Fulfillment Specialist is responsible for coordinating and supporting the delivery of waste management services to customers across YORK1's operating regions. This role serves as the primary point of contact for customer service requests, order fulfillment, scheduling, and service coordination, ensuring customers receive timely and accurate service while maintaining a high level of satisfaction. The Customer Fulfillment Specialist works closely with Operations, Dispatch, Sales, and Field Teams to coordinate bin deliveries, removals, exchanges, service requests, and account updates while ensuring operational efficiency and service excellence. This position reports to the Company’s territory Dispatcher.

Essential Duties and Responsibilities include, but are not limited to the following:

Customer Service & Account Support

Serve as the primary point of contact for customer inquiries regarding waste collection, bin rentals, disposal services, invoicing, and service requests.
Build and maintain positive customer relationships through professional and timely communication.
Resolve customer concerns, complaints, and service-related issues by coordinating with internal departments.
Provide customers with information regarding services, pricing, scheduling, and operational requirements.

Service Fulfillment & Scheduling

Process and manage customer orders for waste collection, roll-off bins, portable sanitation, recycling, and related services.
Coordinate service requests including deliveries, exchanges, pickups, and emergency service requirements.
Schedule and confirm customer appointments while ensuring operational capacity and route efficiency.
Monitor service completion and proactively communicate delays, schedule changes, or service disruptions.

Operations Coordination

Liaise with Dispatch, Drivers, Site Supervisors, and Operations teams to ensure service commitments are met.
Monitor daily service activities and assist with resolving operational issues impacting customer service.
Ensure accurate documentation of service requests, work orders, and customer communications.
Support route optimization and scheduling activities as required.

Data Management & Reporting

Maintain accurate customer records within company systems.
Update service information, customer accounts, and operational data in ERP and CRM platforms.
Generate reports related to customer service activities, service completion, and operational performance.
Assist with tracking service metrics and customer satisfaction initiatives.

Continuous Improvement

Identify opportunities to improve customer service processes and operational efficiency.
Support implementation of customer experience initiatives and process improvements.
Participate in departmental projects and cross-functional initiatives as required.

Qualification & Experience:

Post-secondary education in Business Administration, Customer Service, Logistics, Supply Chain, or a related field is preferred.
Equivalent combinations of education and experience will be considered.
2–5 years of experience in customer service, dispatch coordination, logistics, transportation, waste management, construction services, or a related industry.
Experience working in a fast-paced operational environment is preferred.
Strong customer service orientation and relationship management skills.
Excellent verbal and written communication abilities.
Ability to manage multiple priorities and changing customer demands.
Strong problem-solving and conflict-resolution skills.
High attention to detail and organizational skills.
Ability to work collaboratively with Operations, Dispatch, Drivers, and Sales teams.
Proficiency in Microsoft Office Suite, including Excel, Outlook, and Teams.
Experience with ERP, CRM, dispatching, or routing software is considered an asset.
Knowledge of waste management, environmental services, transportation, or construction operations is preferred.

Key Performance Indicators (KPIs)

Customer satisfaction and service quality.
Order and service request accuracy.
On-time service fulfillment.
Customer response and resolution times.
Data and account accuracy.
Operational coordination effectiveness.
Compliance with company policies and safety requirements.

Core Competencies

Customer Focus
Accountability
Communication
Teamwork & Collaboration
Problem Solving
Adaptability
Attention to Detail
Service Excellence

Why This Role Matters At YORK1, delivering exceptional service to our customers is critical to our success. The Customer Fulfillment Specialist plays a key role in ensuring that customer requests are executed accurately, efficiently, and on time. By coordinating closely with customers, operations, dispatch, and field teams, this position helps maintain service excellence, strengthen customer relationships, and support operational performance. The role directly impacts customer satisfaction, service reliability, revenue generation, and YORK1's reputation as a trusted environmental and waste solutions partner. Through proactive communication, problem-solving, and attention to detail, the Customer Fulfillment Specialist helps ensure seamless service delivery while supporting the company's commitment to operational excellence and customer-focused solutions.

Apply on york1.bamboohr.com About employer

More about this job

Responsibilities

The Customer Fulfillment Specialist coordinates waste management service requests, including bin deliveries, removals, and scheduling. They serve as the primary point of contact for customers while collaborating with internal teams to ensure operational efficiency and service excellence.

Requirements

Candidates should have 2-5 years of experience in customer service, logistics, or a related industry. A post-secondary education in Business Administration, Logistics, or a related field is preferred.

Skills

Customer service
Logistics
Dispatch coordination
Order fulfillment
Relationship management
Problem-solving
Conflict resolution
Data management
Microsoft Office Suite
ERP systems
CRM platforms
Waste management
Scheduling
Communication
Operational efficiency
Attention to detail

Visa sponsorship

Not detected in the job text

Keywords

Customer Fulfillment
Waste Management
Dispatch
Logistics
Supply Chain
Roll-off bins
Portable sanitation
Recycling
ERP
CRM
Route optimization
Data entry
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Operational performance
Customer satisfaction
Service coordination
Account support
Environmental services

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Jobs in Canada