user support technician
- Camrose, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
Area of work experience
Languages
English
Education
- Bachelor's degree
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Area of work experience
- Immigration
More about this job
Responsibilities
Provide technical support to users by troubleshooting computer, network, business system, and Internet issues, and by offering advice and training. Set up employee equipment and software, maintain problem-solution records, support application redesign, perform Web-server backup and recovery, and manage incidents.
Requirements
The posting specifies a bachelor's degree and 2 years to less than 3 years of experience. English is listed as the language, and the role is on-site in Camrose, Alberta.
Skills
- Computer Systems and Network Performance Reporting
- Technical Troubleshooting
- Technical Documentation Research
- User Training
- Problem and Solution Logging
- Application Redesign
- Business Systems Support
- Network Support
- Internet Support
- Hardware and Software Setup
- Cable Installation
- Operating System Installation
- Web Server Backup and Recovery
- Customer Service
- Incident Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Computer Networks
- Computer Systems
- Technical Support
- Troubleshooting
- Technical Manuals
- User Guides
- Business Systems
- Internet Support
- Application Redesign
- Software
- Hardware Setup
- Cable Installation
- Operating Systems
- Web Servers
- Backup and Recovery
- Customer Service
- Incident Management
- Immigration