Closed listing
user support technician
- Camrose, AB, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Overview
Languages
English
Education
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
Area of work experience
Languages
English
Education
- Bachelor's degree
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Area of work experience
- Immigration
More about this job
Responsibilities
The user support technician is responsible for maintaining computer systems, responding to user difficulties, and providing technical support. They also manage incident logs, perform system backups, and assist with the installation of hardware and software.
Requirements
Candidates must have a bachelor's degree and 2 to 3 years of relevant experience. Proficiency in providing technical support and managing computer networks is required.
Skills
- Computer networks
- Technical support
- Troubleshooting
- System performance monitoring
- User training
- Hardware installation
- Software installation
- Web-server backup
- Recovery operations
- Customer service
- Incident management
- Technical documentation
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Legal
- Administrative
Keywords
- Computer networks
- Technical support
- Troubleshooting
- System performance
- User guides
- Technical manuals
- Application redesign
- Business systems
- Internet support
- Operating systems
- Web-server
- Backup
- Recovery
- Customer service
- Incident management
- Immigration
- Information Technology
- Legal Services