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Added 10 mins ago
A
Coordinator, Validation Support
Apotex
Richmond Hill, ON
- $63,482 to $105,804 CAD / year
Bachelor’s degree in science or engineering, or equivalent experience.
Added 10 mins ago
A
Specialist, Technical Training and Support
Apotex
Toronto, ON · North York, ON
- $73,008 to $121,680 CAD / year
Demonstrates personal leadership attributes through commitment to ongoing professional development and continuous learning.
Added 24 mins ago
CC
Shopper Marketing Specialist (12-Month Contract) - (Hybrid)
Carlton Cards
Mississauga, ON
- $70,000 to $75,000 CAD / year
- Contract
5+ years of professional experience in a corporate or agency environment (CPG is a definite asset).
Added 24 mins ago
AM
Care Planner and Relationship Coordinator
Angels My Way Home Care
Oakville, ON
- Full-time
We seek a dynamic, organized, and deeply passionate healthcare professional to coordinate client services, develop individualized Care Plans, oversee PSW hiring and training, manage…
Added 24 mins ago
Specialist, Customer Experience & Enterprise Applications (Non-Union)
Alectra Utilities
Guelph, ON · Hamilton, ON · Mississauga, ON · St. Catharines, ON · Vaughan, ON
Research and evaluate technologies to enhance operational effectiveness and improve customer experience.
Added 39 mins ago
Licensed Optician-Toronto, ON-Pearle Vision
EssilorLuxottica Group
ON · Toronto, ON
The Licensed Optician attracts and retains customers by delivering an exceptional customer experience, fosters customer retention, and promotes outstanding associate/doctor satisfaction
Added 55 mins ago
BC
Registered Practical Nurse - Integrated Stroke Unit
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 55 mins ago
BC
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Experience working in a fast-paced Imaging Department preferred
Added 55 mins ago
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Registered Practical Nurse - Pre-Admission
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 55 mins ago
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Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Minimum of one (1) year current Operating Room experience required.
Added 55 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 55 mins ago
BC
Pharmacy Technician
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 55 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 55 mins ago
BC
RPN Inpatient Rehabilitation
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 55 mins ago
BC
Manager, After Hours Operations
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 55 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Minimum of one (1) year current Operating Room experience required.
Added 55 mins ago
T
Personal Banker Trainee - Korean, Vietnamese, Mandarin and/or Cantonese are considered an asset
TD
Calgary, AB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
X
Engineer - Reporting, Insights and Data-in
Xero
Remote, Canada
- Full-time
- Remote
You will join the Reporting team within Reporting, Insights and Data-In, building customer-facing experiences and shared platform capabilities that support reporting across Xero.
Added 1 hour ago
RB
Client Advisor
Royal Bank of Canada
Langley (District), BC · LANGLEY, British Columbia
- Full-time
Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
Added 1 hour ago
H
Technical Intern
Hytera
Toronto, ON
- Internship
Hytera Communications is a global leader in professional communications technologies and solutions. We provide tailored, mission-critical communication networks, Push-to-Talk Over Cellular…
Added 1 hour ago
Licensed Optician-CPT-East York, ON-PearleVision
EssilorLuxottica Group
Toronto, ON
The Licensed Optician attracts and retains customers by delivering an exceptional customer experience, fosters customer retention, and promotes outstanding associate/doctor satisfaction
Added 1 hour ago
Licensed Optician-East York, ON-PearleVision
EssilorLuxottica Group
Toronto, ON
The Licensed Optician attracts and retains customers by delivering an exceptional customer experience, fosters customer retention, and promotes outstanding associate/doctor satisfaction
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
A
Technical Operations Analyst (TOC)
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Technical Operations Analyst (TOC), you will utilize your education, experience, and information technology skills to support our Client Technology Enablement Operations team.…
Added 1 hour ago
T
Personal Banker Trainee - Korean, Vietnamese, Mandarin and/or Cantonese are considered an asset
TD
Calgary, AB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…

Young Living Essential Oils

Customer Experience Representative

Calgary, AB, T2H 2C3, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

The Customer Experience Representative serves as the first point of contact for customers and Brand Partners, ensuring a seamless, welcoming, and knowledgeable experience across all touchpoints. Based in the Experience Centre, this role supports inquiries related to products, accounts, and orders through in-person interactions, phone, email, and chat. The ideal candidate is a proactive problem solver with strong interpersonal and organizational skills, committed to delivering exceptional service and contributing to the overall customer journey and brand loyalty.

Essential Functions:

Greet and assist customers and Brand Partners visiting the Experience Centre, offering product education and personalized recommendations while encouraging hands-on engagement with products.
Provide prompt, professional support across multiple channels for inquiries related to accounts, orders, and products.
Maintain a clean, organized, and visually appealing Experience Centre by replenishing stock and maintaining product displays.
Sign in visitors, assist with facility navigation, and provide support with Training Room bookings.
Accurately document all customer interactions and feedback in CRM and support systems.
Resolve customer concerns with empathy, efficiency, and a focus on long-term satisfaction.
Collaborate with internal teams to resolve complex issues and escalate when necessary.
Provide insights and feedback from customer interactions to support continuous improvement in service delivery.
Stay up to date on company policies, promotions, product knowledge, and system changes to ensure accurate and current information is shared with customers.
Meet or exceed performance metrics, including response time, customer satisfaction, and issue resolution.
Consistently represent the Young Living brand in a professional, positive, and values-aligned manner.

Skills & Qualifications:

Excellent verbal and written communication skills.
Strong interpersonal skills with active listening abilities.
Proficiency in customer service tools and CRM platforms (e.g., OMS, Microsoft Outlook).
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Strong problem-solving skills and keen attention to detail.
Empathy, patience, and professionalism when supporting diverse customer needs.
Tech-savvy and comfortable navigating multiple digital communication platforms.

Required Education and Experience

High school diploma or equivalent.
At least 1 year of experience in a customer service or support role.
A combination of education and relevant professional experience may be considered to meet the minimum qualifications.

Preferred Education and Experience

Associate’s or Bachelor’s degree in Business, Communications, Marketing, or a related field.
2+ years of customer service or customer experience in a call center, retail, or support environment.
Experience working in a team-oriented, customer-facing role.
Familiarity with customer experience principles and customer journey mapping is a plus.

Supervisory Responsibility:

This job does not have supervisory responsibilities.

Work Environment:

This job operates in a professional office environment. The role routinely uses standard office equipment such as a laptop, desktop, smartphone, and photocopiers. The noise level in the work environment is usually moderate. Essential oils are worn and/or diffused in the work environment.

Position Type/Expected Hours of Work:

This position requires the incumbent to be physically present at the assigned worksite. The regular schedule is from 10 a.m. to 6 p.m., with an half-hour lunch, Monday through Friday. Occasional evening and weekend work may be required as job duties demand. Employees are also expected to work at least one non-convention farm event a year and to work at the annual company convention. Exact hour requirements and schedule can be reasonably modified as necessary for the business needs by the employee’s manager.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Specific vision abilities of this job include close vision and the ability to adjust focus. The employee is required to type, file, and occasionally lift office supplies up to 20 pounds. The employee must be physically able to tolerate the scent of essential oils worn or diffused.

Equal Employment Opportunity:

Young Living is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability.

Sponsorship:

Young Living does not provide visa sponsorship for this position. Applicants must be currently authorized to work in Canada on a full-time basis.

Note:

This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.

Apply About employer

More about this job

Responsibilities

The Customer Experience Representative serves as the primary point of contact for customers and Brand Partners, managing inquiries across multiple channels including in-person, phone, email, and chat. They are responsible for providing product education, maintaining the Experience Centre, and documenting interactions within the CRM system.

Requirements

Candidates must have at least a high school diploma and a minimum of one year of experience in a customer service or support role. Proficiency in CRM tools and strong verbal and written communication skills are essential for this position.

Skills

Customer service
Communication
Problem-solving
Interpersonal skills
Active listening
CRM software
Microsoft Outlook
Product education
Time management
Attention to detail
Tech-savvy
Organizational skills

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
CRM
OMS
Microsoft Outlook
Product Knowledge
Customer Journey
Brand Loyalty
Support Systems
Performance Metrics
Retail
Call Center
Communication
Problem Solving
Active Listening
Data Entry
Facility Management
Customer Support

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