The Intensive Case Management Worker provides direct support to clients by developing housing stability plans, facilitating access to community resources, and assisting with life skills development. The role also involves maintaining detailed client records and liaising with community partners to ensure comprehensive service delivery.

Requirements

The position requires experience in case management and the ability to navigate social service systems effectively. Candidates must be capable of maintaining professional relationships with community stakeholders and managing detailed administrative documentation.

Experience

2 to 5 years

Working hours

40 hours per week

Job type

Full-time

Work arrangement

On-site

Skills

Case Management
Housing Support
Crisis Intervention
Advocacy
Community Outreach
Documentation
Life Skills Coaching
Resource Coordination
Relationship Building
Conflict Resolution
System Navigation
Record Keeping
Mental Health Support
Addiction Support
Professional Communication
Case Planning

Visa sponsorship

Not detected in the job text

Keywords

Case Management
Housing Stability
Social Services
Community Resources
Advocacy
Life Skills
Mental Health
Addictions
Documentation
Case Notes
Client Records
Referral Processes
Community Outreach
Independent Living
Crisis Support
Legal Advocacy
Financial Guidance
Professional Relationships
Program Support
Administrative Support

Original job description

Archived listing. The details below describe a past opening.

POSITION DUTIES AND RESPONSIBILITIES:

Life Skills Support:.

Assist clients as needed in developing and maintaining a positive working relationship with professionals in support of ongoing physical, spiritual, emotional, and mental wellness.
Assist and encourage clients in the pursuit of leisure activities, exercise programs, and community socialization opportunities
Support clients in management of self, i.e., development and utilization of personal coping strategies, self confidence & community rehabilitation.
Assist clients in realizing personal daily living goals, both short and long term, to facilitate progression towards independent living and towards the transition to more permanent housing.
Provide clients with guidance, information, and referrals pertaining to personal finance and legal issues, assist participants in navigating and understating systems processes..
Support clients in becoming active members of the community at large.
Act as a positive role model for clients; lead by example.

Program Support

Develop housing support plans with an emphasis to housing stability factors.
Develop and maintain relationships with local housing authorities, housing management bodies and private landlords.
Navigate systems and coordinating services within the community.
Support and attend court proceedings, assist clients with accessing legal resources.
Provide information, resources, and advocacy for clients.
Accompany clients to appointments to access community resources, affordable housing, financial support, etc.
Refer clients to community support including medical, educational, mental health, addictions, cultural and other pro social activities.
Liase with service groups and agencies as required for program services.
Educate community partners to referral processes and services being offered by the YWCA.
Establish and maintain professional relationships with community contacts.
On call duties as directed by the Program Managers.

Administrative Support

Comply with the YWCA Lethbridge & District policies and procedures.
Maintain detailed records according to the YWCA Lethbridge & District legal documentation guidelines.
Maintain clients files and records as per YWCA Lethbridge & District guidelines.
Ensure clients files are complete and up to date, including timely completion of case notes, medication information, progress reports, goals, and any other relevant details.
Complete all reports and summaries, including monthly statistics, and discharge summaries, in a timely manner according to YWCA Lethbridge & District documentation guidelines.

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