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Added 14 mins ago
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Project Controls Manager
Amico
Mississauga, ON
- Full-time
The Project Controls Manager provides a support function to the Project Manager and the project team. They are responsible for the project schedule and document control for the project.…
Added 14 mins ago
TD
Resource & Capacity Manager
Teifi Digital
Vancouver, BC
- $110,000 to $130,000 CAD / year
As Resource & Capacity Manager, you will make sure the right people are on the right projects at the right time. You will own staffing and capacity across Teifi's delivery pods, turning the…
Added 28 mins ago
NB
Wealth Associate
National Bank of Canada
London, ON
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 28 mins ago
NB
Associate
National Bank of Canada
Saint-Félicien, QC · St-Félicien, QC
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 28 mins ago
NB
Wealth Associate
National Bank of Canada
AB · Edmonton, AB
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 28 mins ago
NB
Wealth Assocaite
National Bank of Canada
Mississauga, ON
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 28 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 28 mins ago
NB
Senior Legal Counsel - Data Governance
National Bank of Canada
Montreal, QC
- Full-time
You report to the Senior Manager in the Data Governance sector. Our team stands out for its strategic role, multidisciplinary collaboration and its influence on governance practises across…
Added 28 mins ago
NB
Wealth Associate
National Bank of Canada
Richmond, BC
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 28 mins ago
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Human Resources Generalist
KTI Limited
Aurora, ON
- $60,000 to $70,000 CAD / year
- Contract
Any other duties which may be assigned to you from time to time by your manager.
Added 28 mins ago
NB
Wealth Associate
National Bank of Canada
Oakville, ON
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 28 mins ago
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IT Project Manager (Software, Business Transformation)
Hydro One
Toronto, ON
- Contract
Hydro One is looking for a seasoned Senior Project Manager. The role will be accountable for the planning and delivery of assigned projects and managing the various activities and…
Added 29 mins ago
GC
Cage Cashier (Part-time) - Port Perry
Great Canadian Entertainment
Port Perry, ON
- Part-time
Other duties may be assigned by the Operations Supervisor/Manager.
Added 29 mins ago
Senior Regional Insurance Manager, HFA - SMA, Ottawa (English/French)
Scotiabank
Ottawa, ON
The Senior Regional Insurance Manager, Creditor Distribution contributes to the overall success of Creditor Insurance distribution within an assigned region. This role is responsible for…
Added 29 mins ago
Relationship Manager, Dealer Relations (Dynamic Funds)
Scotiabank
Toronto, ON
As a Relationship Manager, reporting to the Manager of Dealer Relations, you will be responsible for creating and maintaining relationships with distributor head offices by providing…
Added 29 mins ago
Assistant Manager, Product Management Design & Solutions
Scotiabank
Toronto, ON
The Assistant Manager, Product Management Design & Solutions supports delivery of the Global AML Transformation program & assigned projects and day to day support activities. Working…
Added 29 mins ago
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Resident Services Coordinator
Pacifica Housing
Victoria, BC
- Full-time
Works with the Finance Department to ensure timely collection of rent and tracking of accounts receivable
Added 29 mins ago
Buyer
Aecon
Bowmanville, ON
Reporting to the Procurement Manager, the SR Purchasing Agent is responsible for the negotiation and purchase of various commodities, equipment, and services for sites and projects while…
Added 29 mins ago
Product Manager Senior - Supply Chain Technology
Acuity Inc.
Brossard, QC
Acuity is seeking a Senior Product Manager – Product Management Tech (Supply Chain) to own the strategy, roadmap, delivery, and continuous improvement of technology products supporting…
Added 43 mins ago
UH
Senior Project Manager
University Health Network
Toronto, ON
- Full-time
Seeking an experienced Senior Project Manager to lead the end-to-end implementation and launch of multiple lottery programs, including the development and coordination of detailed launch…
Added 43 mins ago
Specialist, Credit Analysis
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Halifax, NS · Calgary, AB
An Undergraduate degree in a related field such as business, accounting, finance, commerce or economics.
Added 43 mins ago
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Senior Product Manager (Credit Cards) - Canada
NerdWallet
Remote, Canada
- $135,000 to $226,000 CAD / year
- Full-time
- Remote
As a Senior Product Manager (Credit Cards), you’ll own and evolve digital experiences that help consumers shop for, compare, and choose the right credit card for their needs. You’ll have…
Added 43 mins ago
RB
2027 Winter – GRM, AI Developer Intern - Innovation & AI Center of Excellence (4 Months)
Royal Bank of Canada
Toronto, ON
- Full-time
Added 43 mins ago
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Assistant Branch Manager, Kennedy & Denison Branch
Royal Bank of Canada
ON · MARKHAM, Ontario
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 43 mins ago
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Senior Manager, Application Development and Integration
Royal Bank of Canada
Toronto, ON
- Full-time
Senior Manager – CNB Treasury Management Integration Services will lead a team of engineers, plan technical projects, collaborate with business partners, bridge the gap between business…

Closed listing

YouPotential

Manager/Associate Director, Operational Effectiveness & Partner Communications

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Closing date: Oct 2, 2026
Experience: 5+ years of financial services industry experience in operations or communications
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Apply to Q Wealth Jobs

Job Board / Manager/Associate Director, Operational Effectiveness & Partner Communications

Manager/Associate Director, Operational Effectiveness & Partner Communications

hybrid

5160 Yonge Street 1860, Toronto, Ontario, Canada, M2N 6L9

full-time . September 1, 2026

Description

This is an exciting opportunity to join a dynamic and rapidly growing partnership of Canadian Portfolio Managers on the leading edge of the financial services and financial technology industry.

Reporting to the COO, the Manager, Operational Effectiveness & Partner Communications, role covers four pillars

Partner and internal communications
Training, LMS, and knowledge management
Meeting cadence, governance, and stakeholder coordination
Operational effectiveness

This role supports the COO’s operating model by improving communication processes, strengthening cross-functional coordination, maintaining key operational resources, and promoting consistent execution across head office and partner offices across Canada.

Working at our head office in North York, this position is eligible to work from home up to 3-4 days per week on a permanent basis with the aid of the best technology, cyber security, and cloud-based platforms.

Job Requirements

Undergraduate degree in business administration, communications, or related field.
5+ years of financial services industry experience in operations or communications
Experience in process improvement, operations or cross-functional coordination
Completion of Canadian Securities Course (CSC) or industry experience considered an asset.
Exceptional written and oral communication skills.
Comfort with Microsoft 365, SharePoint/Teams, LMS platforms and survey/communication tools
Must be eligible to work in Canada.

Key Responsibilities

Partner & Stakeholder Communications

Develop and support communication programs for partner offices, portfolio managers, administrators, head office, and asset management teams, including company initiatives, operational guides, transition support, and cross-functional updates.
Partner with senior leaders and department heads to prepare clear, consistent communication materials for meetings, initiatives, regulatory updates, and operational changes.
Advance portfolio manager and administrator engagement through modern, practical, and impactful communication strategies aligned with organizational objectives.
Coordinate the review, maintenance, and implementation of regulatory client communication materials on operating platforms, including IMAs, RDI documents, and Welcome Letters, ensuring accuracy, compliance, and alignment with organizational requirements.
Support the quarterly scorecard and operational metrics program, including data collection, analysis, and reporting to strengthen accountability for partner office operational oversight.
Sound judgment and professionalism when handling confidential, operational, client, employee, or regulatory information.
Ensure communications and processes adhere to applicable compliance requirements, internal policies, and the Code of Conduct and Ethics.

Operational Effectiveness & Governance

Organize and manage recurring monthly manager meetings, including agenda development, stakeholder coordination, action item tracking, and follow-up communications.
Support monthly partner meetings by coordinating cross-departmental updates, preparing materials, tracking follow-ups, and ensuring advisors and administrators receive timely and relevant information.
Coordinate recurring internal meeting and communication processes, including logistics, distribution lists, content archiving, recording oversight, and governance channels.
Identify opportunities to improve operating cadence, communication flow, accountability, and consistency across head office and partner offices.

Knowledge Management, LMS & Shared Resources

Compile, organize, and maintain shared resources for partner offices, head office, and asset management teams.
Create and maintain training materials, Knowledge Base content, and LMS courses that support onboarding, operational consistency, and employee knowledge-sharing.
Administer and oversee the LMS, including user access, permissions, content governance, publishing workflows, stakeholder support, and vendor relationship management.

Onboarding, Admin Events & Employee Integration

Own onboarding administration processes, including stakeholder coordination, system and communication access, and integration into key communication channels and meetings.
Coordinate administrator events, including both in-person and virtual events, supporting planning, communications, attendance tracking, and follow-up.

Other responsibilities as dictated by the needs of the business.

Know someone who would be a perfect fit? Let them know!

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About employer

More about this job

Responsibilities

The role involves managing partner and internal communications, training, and knowledge management while supporting the COO's operating model. It also requires overseeing governance, meeting cadences, and operational metrics to ensure consistent execution across partner offices.

Requirements

Candidates must hold an undergraduate degree in business or communications and possess at least 5 years of experience in financial services operations or communications. Proficiency in Microsoft 365, SharePoint, and LMS platforms is required, along with eligibility to work in Canada.

Skills

Operational effectiveness
Partner communications
Process improvement
Cross-functional coordination
Knowledge management
LMS administration
Stakeholder coordination
Governance
Microsoft 365
SharePoint
Teams
Data analysis
Regulatory compliance
Project management
Strategic communication

Benefits

Work from home
Cloud-based platforms

Visa sponsorship

Not detected in the job text

Keywords

Operational Effectiveness
Partner Communications
Financial Services
Portfolio Management
LMS
Knowledge Management
Governance
Microsoft 365
SharePoint
Teams
Canadian Securities Course
CSC
Regulatory Compliance
Stakeholder Coordination
Onboarding
Process Improvement
Data Analysis
Operational Metrics
Business Administration
Communication Strategy

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