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Added 1 min ago
AG
Restaurant Host
Art Gallery of Ontario
Toronto, ON
- Part-time
…to join our Food & Beverage team. Under the direction of the Manager, Revenue Outlets Operations and Services, F&B, the incumbent will greet guests and show them to the dining room promptly…
Added 1 min ago
SH
Program Manager, RN (Contract)
Spectrum Health Care
Mississauga, ON
- $80,000 to $95,000 CAD / year
- Contract
Spectrum Health Care is currently seeking a Registered Nurse (RN) to join our team as Program Manager, Integrated Care to support our teams in Mississauga. This is a 6 month contract with…
Added 15 mins ago
SC
IT Site Manager
STERIS Canada ULC (Canada Manufacturing)
Quebec, QC
- Full-time
As an IT Site Manager, you will play a critical leadership role in ensuring technology enables the success of our manufacturing and business operations. You will lead a local IT team,…
Added 15 mins ago
FC
Project Manager FCC
Fidelity Canada
Toronto, ON
- Full-time
The Project Manager will support a multi-year enterprise automation initiative. They will be responsible for successful planning and execution of cross-functional initiatives that define…
Added 15 mins ago
AC
Audit TI
Aston Carter
Montreal, QC
- $35 to $75 CAD / hour
- Contract
Évaluer les contrôles généraux informatiques (ITGC), notamment la gestion des accès, la gestion des changements et les opérations TI.
Added 30 mins ago
PC
Pharmacy Manager Kincardine area
Pharmacy Canada
Kincardine, ON
- Full-time
As Pharmacy Manager, you will be responsible for overseeing the pharmacy's day-to-day operations while ensuring excellent patient care and regulatory compliance.
Added 30 mins ago
BC
Registered Nurse - C7 Palliative & Medically Complex Care
Brant Community Healthcare System
Brantford, ON
- Full-time
…well as other organizational tasks related to patient unit operations and acts in a clinical leadership role in the coordination of patient care for all assigned patients. Reporting to the…
Added 30 mins ago
BC
Registered Nurse - Medical B7
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Medically Integrated Program, the successful applicant will be responsible for providing evidence based, comprehensive, safe, effective and ethical…
Added 30 mins ago
PC
Pharmacy Manager Kitchener area
Pharmacy Canada
Kitchener, ON
- Full-time
As Pharmacy Manager, you will oversee the day-to-day operations of the pharmacy while ensuring high standards of patient care, safety, and regulatory compliance.
Added 30 mins ago
TH
Merchandising Associate : Part Time - CAMBIE (Mon-Fri 6AM-3PM Availability)
The Home Depot Canada
Vancouver, BC · Greater Vancouver Metropolitan Area
- Part-time
Added 30 mins ago
LC
Assistant Front Store Manager, Hourly Part Time Day
Loblaw Companies Limited
Markham, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 30 mins ago
LC
Assistant Front Store Manager, Hourly Part Time Day
Loblaw Companies Limited
Markham, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 30 mins ago
SD
Associate, Salaried Part Time Day
Shoppers Drug Mart
Mississauga, ON
- Part-time
…Your most frequent contact will likely be with your District Manager and your Pharmacy Operations Specialist, both of whom are dedicated to helping your business success and career…
Added 30 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
Added 30 mins ago
LC
Pharmacy Manager, Hourly Part Time Day
Loblaw Companies Limited
Oakville, ON
- Part-time
To manage the overall operations of the Pharmacy, including providing consultation to both customers and health care providers, practice to full scope in providing professional services,…
Added 30 mins ago
C
GL Accounting Manager
CBRE
Toronto, ON
- Full-time
The Accounting Manager is accountable for the accuracy and integrity of financial reporting across a portfolio of national accounts and enterprise platforms. This role owns the full…
Added 30 mins ago
LC
Superviseur Senior aux Opérations (nuit)
Loblaw Companies Limited
Boucherville, QC
- Full-time
Reporting to the Operations Manager, the successful candidate will be responsible for optimizing the daily operational activities of their shift while considering employee well-being,…
Added 30 mins ago
MH
Operations Manager
Melstream HR Inc
Markham, ON
- Full-time
As our Operations Manager, you will be the operational backbone of Taurus Mortgage Capital. You will work directly with our President and senior brokers to streamline our processes, manage…
Added 30 mins ago
OT
Restaurant Manager
One Therapy Network
Swift Current, SK
- Full-time
The Restaurant Manager is responsible for all aspects of restaurant operations including the quality and consistency of the customer experience, adherence to A&W standards, Provincial WCB,…
Added 30 mins ago
S
Meat & Seafood - Cutter Meat
Sobeys
Halifax, NS
- Full-time
Assist Meat Manager/ Clerk Department Second Meat if applicable
Added 30 mins ago
LC
Pharmacy Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
London, ON
- Full-time
To manage the overall operations of the Pharmacy, including providing consultation to both customers and health care providers, practice to full scope in providing professional services,…
Added 30 mins ago
LC
Pharmacy Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
ON · Kenora, ON
- Full-time
To manage the overall operations of the Pharmacy, including providing consultation to both customers and health care providers, practice to full scope in providing professional services,…
Added 45 mins ago
ME
Department Manager, Category
Mountain Equipment Company
Nanaimo, BC
- $48,100 to $60,200 CAD / year
As the Department Manager, Category, you are a key store leader accountable for driving strong business and member outcomes through effective product category leadership, operational…
Added 45 mins ago
AC
Maintenance Operations Controller
Air Canada
Toronto, ON
- Full-time
Reporting to the Shift Manager, the Maintenance Operations Controller is responsible for all aspects related to the technical Dispatch of Air Canada aircraft in compliance with the MCM…
Added 59 mins ago
CG
Supervisor Full Time
Compass Group Canada
Kingston, ON
- Full-time
…You are Guest-focused and excited about assisting the Unit Manager and Supervisor team with responsibilities to ensure the successful operation of our restaurant. As an enthusiastic team…

YouPotential

Manager/Associate Director, Operational Effectiveness & Partner Communications

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 29, 2026
Experience: 5+ years of financial services industry experience in operations or communications
Posting language: English
Posted: Sep 2, 2026

Original job description

Apply to Q Wealth Jobs

Job Board / Manager/Associate Director, Operational Effectiveness & Partner Communications

Manager/Associate Director, Operational Effectiveness & Partner Communications

hybrid

5160 Yonge Street 1860, Toronto, Ontario, Canada, M2N 6L9

full-time . September 1, 2026

Description

This is an exciting opportunity to join a dynamic and rapidly growing partnership of Canadian Portfolio Managers on the leading edge of the financial services and financial technology industry.

Reporting to the COO, the Manager, Operational Effectiveness & Partner Communications, role covers four pillars

Partner and internal communications
Training, LMS, and knowledge management
Meeting cadence, governance, and stakeholder coordination
Operational effectiveness

This role supports the COO’s operating model by improving communication processes, strengthening cross-functional coordination, maintaining key operational resources, and promoting consistent execution across head office and partner offices across Canada.

Working at our head office in North York, this position is eligible to work from home up to 3-4 days per week on a permanent basis with the aid of the best technology, cyber security, and cloud-based platforms.

Job Requirements

Undergraduate degree in business administration, communications, or related field.
5+ years of financial services industry experience in operations or communications
Experience in process improvement, operations or cross-functional coordination
Completion of Canadian Securities Course (CSC) or industry experience considered an asset.
Exceptional written and oral communication skills.
Comfort with Microsoft 365, SharePoint/Teams, LMS platforms and survey/communication tools
Must be eligible to work in Canada.

Key Responsibilities

Partner & Stakeholder Communications

Develop and support communication programs for partner offices, portfolio managers, administrators, head office, and asset management teams, including company initiatives, operational guides, transition support, and cross-functional updates.
Partner with senior leaders and department heads to prepare clear, consistent communication materials for meetings, initiatives, regulatory updates, and operational changes.
Advance portfolio manager and administrator engagement through modern, practical, and impactful communication strategies aligned with organizational objectives.
Coordinate the review, maintenance, and implementation of regulatory client communication materials on operating platforms, including IMAs, RDI documents, and Welcome Letters, ensuring accuracy, compliance, and alignment with organizational requirements.
Support the quarterly scorecard and operational metrics program, including data collection, analysis, and reporting to strengthen accountability for partner office operational oversight.
Sound judgment and professionalism when handling confidential, operational, client, employee, or regulatory information.
Ensure communications and processes adhere to applicable compliance requirements, internal policies, and the Code of Conduct and Ethics.

Operational Effectiveness & Governance

Organize and manage recurring monthly manager meetings, including agenda development, stakeholder coordination, action item tracking, and follow-up communications.
Support monthly partner meetings by coordinating cross-departmental updates, preparing materials, tracking follow-ups, and ensuring advisors and administrators receive timely and relevant information.
Coordinate recurring internal meeting and communication processes, including logistics, distribution lists, content archiving, recording oversight, and governance channels.
Identify opportunities to improve operating cadence, communication flow, accountability, and consistency across head office and partner offices.

Knowledge Management, LMS & Shared Resources

Compile, organize, and maintain shared resources for partner offices, head office, and asset management teams.
Create and maintain training materials, Knowledge Base content, and LMS courses that support onboarding, operational consistency, and employee knowledge-sharing.
Administer and oversee the LMS, including user access, permissions, content governance, publishing workflows, stakeholder support, and vendor relationship management.

Onboarding, Admin Events & Employee Integration

Own onboarding administration processes, including stakeholder coordination, system and communication access, and integration into key communication channels and meetings.
Coordinate administrator events, including both in-person and virtual events, supporting planning, communications, attendance tracking, and follow-up.

Other responsibilities as dictated by the needs of the business.

Know someone who would be a perfect fit? Let them know!

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More about this job

Responsibilities

Develop communications for partner offices and internal stakeholders, coordinate regulatory client materials, and support operational metrics and partner engagement. Manage meeting governance, shared resources, LMS content and administration, onboarding processes, and administrator events while identifying opportunities to improve operational consistency.

Requirements

Requires an undergraduate degree in business administration, communications, or a related field, along with at least five years of financial services experience in operations or communications. Candidates should have process improvement or cross-functional coordination experience, strong communication skills, and familiarity with Microsoft 365, SharePoint or Teams, LMS platforms, and communication tools; the Canadian Securities Course or relevant industry experience is an asset.

Skills

Partner Communications
Stakeholder Coordination
Operational Effectiveness
Process Improvement
Governance
Meeting Coordination
Knowledge Management
Training Material Development
Onboarding
Regulatory Communications
Compliance
Scorecard and Metrics Reporting
Microsoft 365
SharePoint
Microsoft Teams

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Portfolio Managers
Partner Communications
Stakeholder Coordination
Operational Effectiveness
Process Improvement
Cross-Functional Coordination
Governance
Meeting Cadence
Knowledge Management
Learning Management System
LMS
Microsoft 365
SharePoint
Microsoft Teams
Training Materials
Knowledge Base
Onboarding
Regulatory Communications
Investment Management Agreements
RDI Documents
Welcome Letters
Operational Metrics
Scorecards
Compliance
Canadian Securities Course
Vendor Relationship Management
Cloud-Based Platforms
Cybersecurity

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