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Account Manager – Architecture Services B8C
NHS Ayrshire & Arran
AB · Mountain View County, AB
- Full-time
Work as a senior leader in the Digital Services Operations senior management team and Digital Services senior management team.
Added 44 mins ago
CO
Senior Manager, Software Engineering
Capital One
Toronto, ON
- Full-time
Demonstrated ability to influence senior business and product stakeholders (Director+) on strategy and roadmaps
Added 1 hour ago
Global Supply Chain Manager
Intertape Polymer Group (IPG)
Truro, NS
Supervisor: Director of Global Supply Chain, and Truro Operations
Added 2 hours ago
DE
PROJECT MANAGER
Design Electronics
Niagara Falls, ON
- Full-time
Reporting to the Director of Operations, the Project Manager (Integrated Technology) will work closely with leadership, multi-disciplinary teams, and sub-contractor trades to manage…
Added 2 hours ago
WI
Housekeeping Leader - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
…Housekeeping Department and will be a member of the Wickaninnish Inn’s Senior Management Team. The Housekeeping Leader along with the Director and other Housekeeping Leaders will be…
Added 2 hours ago
LÉ
Director of Finance and Operations
Les écoles Azrieli Schools Talmud Torah | Herzliah
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
…closely with the Board of Directors’ Finance Committee, the Director of Finance and Operations is responsible for planning and managing all financial aspects of the school, as well as…
Added 2 hours ago
M
Director, Print & Post Operations & Financial Management
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Director, Print & Post Operations & Financial Management will be a Senior leader and second-in-command to the Head of Print & Post. Combines operational leadership with financial and…
Added 2 hours ago
E
Labour Relations Advisor
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Reporting to the Director, Labour and Employee Relations, the Labour Relations Advisor will provide guidance, direction, and support to Human Resources and Operations teams across multiple…
Added 3 hours ago
PM
Coordinator, Revenue Operations
Picton Mahoney Asset Management
Toronto, ON
- Full-time
Reporting to the Director, Revenue Operations, this full-time, permanent role will support the day-to-day administration of our Salesforce CRM, including data maintenance, sales reporting,…
Added 3 hours ago
FC
Project Manager FCC
Fidelity Canada
Toronto, ON
- Full-time
At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and…
Added 5 hours ago
A
Associate Director-AI&Data
Accenture
Ottawa, ON · Montreal, QC
- Full-time
You Are: A thought leader and practitioner at the intersection of AI strategy and data delivery - As a senior leader in the Data & AI practice, you will coach and mentor up-and-coming…
Added 5 hours ago
MG
Director, Legal & Loan Operations
MarshallZehr Group Inc.
Waterloo, ON
- $110,000 to $130,000 CAD / year
- Full-time
Reporting to the Senior Vice President, Risk, Legal & Finance (the “SVP”), the Director, Legal & Loan Operations (the “Director”) will lead MarshallZehr’s legal and loan operations function…
Added 5 hours ago
UO
Compensation Analyst
University of Victoria
Victoria, BC
- Full-time
The Compensation Analyst provides specialized financial, budgetary and compensation expertise to support the University of Victoria's strategic, operational and regulatory requirements.…
Added 5 hours ago
R&
Housekeeping Leader - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
…Housekeeping Department and will be a member of the Wickaninnish Inn’s Senior Management Team. The Housekeeping Leader along with the Director and other Housekeeping Leaders will be…
Added 5 hours ago
R&
Sommelier - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Work closely with the senior bartender and bar team on inventory controls, seasonal cocktail rollout, liquor storage organization & cleanliness
Added 5 hours ago
C
Lead Threat Intelligence Engineer
CapitalG
Toronto, ON
- Full-time
This is a senior individual-contributor role, where you'll be expected to establish and formalize how Clio tracks adversaries. This is the first hire in a function Clio intends to grow -…
Added 7 hours ago
T
General Manager
TheKey
Winnipeg, MB
- Full-time
…role based in Winnipeg, MB, responsible for overseeing daily operations, service delivery, and team performance within the local branch. This position manages staffing levels, client…
Added 7 hours ago
V
Senior Director, Issuing Solutions Sales, Canada
Visa
Toronto, ON
- Full-time
The Senior Director, Issuing Solutions Sales, Canada will serve as a senior commercial leader responsible for driving revenue growth, market expansion, and client adoption across Visa's…
Added 7 hours ago
CM
Director, Client Operations Management
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to the Assistant Vice President, Client Operations Management (COM), the Director, Client Operations Management (COM) is a key strategic role delivering our top clients with a…
Added 8 hours ago
R
Senior Manager, Portfolio Management
RBC
Toronto, ON
- Full-time
The Senior Manager, Portfolio Management serves as the key liaison between RBC's business platforms and Corporate Real Estate (CRE) Global Real Estate strategy. Reporting to the Director of…
Added 8 hours ago
S
Quality Program Manager - Odette Cancer Centre - Regular Full-Time - 2026-18383 (2026-18383)
Sunnybrook
Toronto, ON
- Full-time
Reporting to the Director of Operations, Odette Cancer Centre (OCC) and working in dyad partnership with the Stem Cell Therapy/Cellular Therapy Medical Director, the Quality Program Manager…
Added 8 hours ago
MH
Senior Insurance Associate
Mattamy Homes
Toronto, ON
- Full-time
Reporting to the Director, Treasury, the Senior Insurance Associate supports insurance and risk management activities across a diverse portfolio of operating companies, including…
Added 8 hours ago
Senior Manager, Consolidation - Global Finance
Scotiabank
Toronto, ON
The Consolidation team manages and oversees critical processes in the preparation of the Bank's consolidated financial statements and provides information and analysis to senior Finance…
Added 8 hours ago
Director, Exam Administration
Government of Alberta
AB
The Ministry of Education and Childcare is seeking an experienced and innovative leader to serve as Director, Exam Administration within Provincial Assessment.
Added 8 hours ago
RB
Senior Manager, Portfolio Management
Royal Bank of Canada
Toronto, ON
- Full-time
The Senior Manager, Portfolio Management serves as the key liaison between RBC's business platforms and Corporate Real Estate (CRE) Global Real Estate strategy. Reporting to the Director of…

Closed listing

YouPotential

Manager/Associate Director, Operational Effectiveness & Partner Communications

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Closing date: Oct 2, 2026
Experience: 5+ years of financial services industry experience in operations or communications
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

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Job Board / Manager/Associate Director, Operational Effectiveness & Partner Communications

Manager/Associate Director, Operational Effectiveness & Partner Communications

hybrid

5160 Yonge Street 1860, Toronto, Ontario, Canada, M2N 6L9

full-time . September 1, 2026

Description

This is an exciting opportunity to join a dynamic and rapidly growing partnership of Canadian Portfolio Managers on the leading edge of the financial services and financial technology industry.

Reporting to the COO, the Manager, Operational Effectiveness & Partner Communications, role covers four pillars

Partner and internal communications
Training, LMS, and knowledge management
Meeting cadence, governance, and stakeholder coordination
Operational effectiveness

This role supports the COO’s operating model by improving communication processes, strengthening cross-functional coordination, maintaining key operational resources, and promoting consistent execution across head office and partner offices across Canada.

Working at our head office in North York, this position is eligible to work from home up to 3-4 days per week on a permanent basis with the aid of the best technology, cyber security, and cloud-based platforms.

Job Requirements

Undergraduate degree in business administration, communications, or related field.
5+ years of financial services industry experience in operations or communications
Experience in process improvement, operations or cross-functional coordination
Completion of Canadian Securities Course (CSC) or industry experience considered an asset.
Exceptional written and oral communication skills.
Comfort with Microsoft 365, SharePoint/Teams, LMS platforms and survey/communication tools
Must be eligible to work in Canada.

Key Responsibilities

Partner & Stakeholder Communications

Develop and support communication programs for partner offices, portfolio managers, administrators, head office, and asset management teams, including company initiatives, operational guides, transition support, and cross-functional updates.
Partner with senior leaders and department heads to prepare clear, consistent communication materials for meetings, initiatives, regulatory updates, and operational changes.
Advance portfolio manager and administrator engagement through modern, practical, and impactful communication strategies aligned with organizational objectives.
Coordinate the review, maintenance, and implementation of regulatory client communication materials on operating platforms, including IMAs, RDI documents, and Welcome Letters, ensuring accuracy, compliance, and alignment with organizational requirements.
Support the quarterly scorecard and operational metrics program, including data collection, analysis, and reporting to strengthen accountability for partner office operational oversight.
Sound judgment and professionalism when handling confidential, operational, client, employee, or regulatory information.
Ensure communications and processes adhere to applicable compliance requirements, internal policies, and the Code of Conduct and Ethics.

Operational Effectiveness & Governance

Organize and manage recurring monthly manager meetings, including agenda development, stakeholder coordination, action item tracking, and follow-up communications.
Support monthly partner meetings by coordinating cross-departmental updates, preparing materials, tracking follow-ups, and ensuring advisors and administrators receive timely and relevant information.
Coordinate recurring internal meeting and communication processes, including logistics, distribution lists, content archiving, recording oversight, and governance channels.
Identify opportunities to improve operating cadence, communication flow, accountability, and consistency across head office and partner offices.

Knowledge Management, LMS & Shared Resources

Compile, organize, and maintain shared resources for partner offices, head office, and asset management teams.
Create and maintain training materials, Knowledge Base content, and LMS courses that support onboarding, operational consistency, and employee knowledge-sharing.
Administer and oversee the LMS, including user access, permissions, content governance, publishing workflows, stakeholder support, and vendor relationship management.

Onboarding, Admin Events & Employee Integration

Own onboarding administration processes, including stakeholder coordination, system and communication access, and integration into key communication channels and meetings.
Coordinate administrator events, including both in-person and virtual events, supporting planning, communications, attendance tracking, and follow-up.

Other responsibilities as dictated by the needs of the business.

Know someone who would be a perfect fit? Let them know!

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About employer

More about this job

Responsibilities

The role involves managing partner and internal communications, training, and knowledge management while supporting the COO's operating model. It also requires overseeing governance, meeting cadences, and operational metrics to ensure consistent execution across partner offices.

Requirements

Candidates must hold an undergraduate degree in business or communications and possess at least 5 years of experience in financial services operations or communications. Proficiency in Microsoft 365, SharePoint, and LMS platforms is required, along with eligibility to work in Canada.

Skills

Operational effectiveness
Partner communications
Process improvement
Cross-functional coordination
Knowledge management
LMS administration
Stakeholder coordination
Governance
Microsoft 365
SharePoint
Teams
Data analysis
Regulatory compliance
Project management
Strategic communication

Benefits

Work from home
Cloud-based platforms

Visa sponsorship

Not detected in the job text

Keywords

Operational Effectiveness
Partner Communications
Financial Services
Portfolio Management
LMS
Knowledge Management
Governance
Microsoft 365
SharePoint
Teams
Canadian Securities Course
CSC
Regulatory Compliance
Stakeholder Coordination
Onboarding
Process Improvement
Data Analysis
Operational Metrics
Business Administration
Communication Strategy

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