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Added 54 mins ago
S
BDR Director, North America
Sidetrade
Calgary, AB
- Full-time
We are looking for a Business Development Director to accelerate the Double-Digit Growth of the most compelling Artificial Intelligence Software Company! If you are a seasoned Business…
Added 1 hour ago
EI
Software Development Manager
EBlock Inc.
Canada
- $160,000 to $180,000 CAD / year
- Full-time
We are looking for a hands-on Software Development Manager to lead one of our engineering teams within EDealer, reporting to the Sr. Director of Product and Engineering. This is a role for…
Added 1 hour ago
TL
HRIS Analyst (Human Resources Information System Analyst )
Transx Ltd
Rosser, MB
- Full-time
Reporting to the Director of Human Resources, the HRIS Analyst
Added 1 hour ago
CC
Director, Corp. Partnerships, Western Regions
Canadian Cancer Society
Calgary, AB
- Full-time
Job Title: Director Corporate Partnerships Western Region & National New Business Development
Added 1 hour ago
NB
Director Regional Business Development Insurance
National Bank of Canada
Montreal, QC
- Full-time
A career as a Director, Regional Business Development, Insurance within the National Bank Insurance team means acting as a strategic leader responsible for insurance business development…
Added 1 hour ago
WG
Controller
WGI Group
Winnipeg, MB
- Full-time
Reporting to the Director of Finance, the Controller is a hands-on leader who combines strong technical accounting knowledge with sound business judgment. You'll have the opportunity to…
Added 2 hours ago
PH
PHYSIOTHERAPIST – TORONTO, ON
PhysioPlus Health Group
Toronto, ON
- Full-time
…You’ll have opportunities to take part in the growth of the business and move into a leadership role. We’ll give you the support and the tools you need to help you…
Added 2 hours ago
TP
Franchise Project Manager
Topper's Pizza Franchise Co.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to the Director of Development, the Construction Project Manager will oversee multiple construction projects at the same time, working with franchisees, landlords, architects,…
Added 3 hours ago
R|
Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the general supervision of the Director, Animal Resources Division (ARD), the incumbent is responsible for the management of the research animal facilities at the Montreal General…
Added 4 hours ago
KC
Senior Manager, Talent Attraction - Advisory (Risk Services & Deal Advisory)
KPMG Canada
Joliette, QC
- Full-time
…Advisory (Risk Services and Deal Advisory). Reporting to the Director, Talent Attraction, this role will partner with senior business and HR leaders to deliver exceptional talent hiring…
Added 4 hours ago
AC
Director of Sales
ATS Corporation
Toronto, ON
- Full-time
Build, strengthen, and maintain executive-level relationships with key customers while supporting strategic business development initiatives.
Added 4 hours ago
CB
Senior Project Manager
Clark Builders
AB · Edmonton, AB
- Full-time
Working with the Estimating and Business Development teams to pursue and secure work
Added 5 hours ago
LC
Associate Product Manager
Loblaw Companies Limited
Brampton, ON
- Full-time
Support the PM in the development of a strategic product plan and SAP product briefs reflecting business priorities which meet or exceed category financial objectives
Added 5 hours ago
LC
Specialist, Front Store Operations
Loblaw Companies Limited
Toronto, ON
- Full-time
Reporting directly to the Director, Front Store Operations, the incumbent liaises, collaborates, and coordinates between various Central Office departments to support the Stores and the…
Added 5 hours ago
ME
Construction & Project Manager
M2 Engineering
AB · Edmonton, AB
- Full-time
Active in seeking further knowledge and personal development
Added 5 hours ago
CI
Lead Engineer, Active Equities, Public Markets Technology
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
…technology solutions that enable the Active Equities investment business. Reporting to the Director, Active Equities Technology, you will partner with investment professionals, data teams,…
Added 5 hours ago
SD
Senior Manager, Specialty Pharmacy-2
Shoppers Drug Mart Specialty Health Network
Calgary, AB
- Full-time
Reporting to the Director, Clinic and Specialty Programs, the Senior Manager, Specialty Pharmacy is responsible for the successful operation of our Shoppers Drug Mart Specialty Health…
Added 6 hours ago
SM
Associate Director
S M Software Solutions Inc
Toronto, ON
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 6 hours ago
SM
Associate Director
S M Software Solutions Inc
Toronto, ON
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 6 hours ago
SM
Associate Director - Halifax
S M Software Solutions Inc
Halifax, NS
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 6 hours ago
SM
Associate Director - Halifax
S M Software Solutions Inc
Halifax, NS
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 6 hours ago
R
Senior Director, Program Delivery
RBC
Toronto, ON
- Full-time
As a member of RBC Borealis AI, reporting to the VP, Solutions Engineering & Delivery, the Senior Director, Program Delivery will lead the strategic planning, execution, and governance of…
Added 6 hours ago
R
Associate Director, Digital Transformation
RBC
Toronto, ON
- Full-time
We are seeking a strong Associate Director of Digital Transformation to join our team and drive exceptional project governance and decision making across our projects. In this role, you…
Added 6 hours ago
RM
Human Resources/Labour Relations Consultant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Reporting to the Director of Human Resources, the HR/LR Consultant will provide guidance and support to managers and other Human Resources staff on employment and labour relations matters.…
Added 6 hours ago
Director, People and Culture
Habitat for Humanity GTA
Toronto, ON
As a trusted advisor to the Executive Team and people leaders, the Director oversees all aspects of the employee lifecycle, including talent acquisition, engagement, development,…

Closed listing

YouPotential

Manager/Associate Director, Operational Effectiveness & Partner Communications

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Closing date: Oct 2, 2026
Experience: 5+ years of financial services industry experience in operations or communications
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Apply to Q Wealth Jobs

Job Board / Manager/Associate Director, Operational Effectiveness & Partner Communications

Manager/Associate Director, Operational Effectiveness & Partner Communications

hybrid

5160 Yonge Street 1860, Toronto, Ontario, Canada, M2N 6L9

full-time . September 1, 2026

Description

This is an exciting opportunity to join a dynamic and rapidly growing partnership of Canadian Portfolio Managers on the leading edge of the financial services and financial technology industry.

Reporting to the COO, the Manager, Operational Effectiveness & Partner Communications, role covers four pillars

Partner and internal communications
Training, LMS, and knowledge management
Meeting cadence, governance, and stakeholder coordination
Operational effectiveness

This role supports the COO’s operating model by improving communication processes, strengthening cross-functional coordination, maintaining key operational resources, and promoting consistent execution across head office and partner offices across Canada.

Working at our head office in North York, this position is eligible to work from home up to 3-4 days per week on a permanent basis with the aid of the best technology, cyber security, and cloud-based platforms.

Job Requirements

Undergraduate degree in business administration, communications, or related field.
5+ years of financial services industry experience in operations or communications
Experience in process improvement, operations or cross-functional coordination
Completion of Canadian Securities Course (CSC) or industry experience considered an asset.
Exceptional written and oral communication skills.
Comfort with Microsoft 365, SharePoint/Teams, LMS platforms and survey/communication tools
Must be eligible to work in Canada.

Key Responsibilities

Partner & Stakeholder Communications

Develop and support communication programs for partner offices, portfolio managers, administrators, head office, and asset management teams, including company initiatives, operational guides, transition support, and cross-functional updates.
Partner with senior leaders and department heads to prepare clear, consistent communication materials for meetings, initiatives, regulatory updates, and operational changes.
Advance portfolio manager and administrator engagement through modern, practical, and impactful communication strategies aligned with organizational objectives.
Coordinate the review, maintenance, and implementation of regulatory client communication materials on operating platforms, including IMAs, RDI documents, and Welcome Letters, ensuring accuracy, compliance, and alignment with organizational requirements.
Support the quarterly scorecard and operational metrics program, including data collection, analysis, and reporting to strengthen accountability for partner office operational oversight.
Sound judgment and professionalism when handling confidential, operational, client, employee, or regulatory information.
Ensure communications and processes adhere to applicable compliance requirements, internal policies, and the Code of Conduct and Ethics.

Operational Effectiveness & Governance

Organize and manage recurring monthly manager meetings, including agenda development, stakeholder coordination, action item tracking, and follow-up communications.
Support monthly partner meetings by coordinating cross-departmental updates, preparing materials, tracking follow-ups, and ensuring advisors and administrators receive timely and relevant information.
Coordinate recurring internal meeting and communication processes, including logistics, distribution lists, content archiving, recording oversight, and governance channels.
Identify opportunities to improve operating cadence, communication flow, accountability, and consistency across head office and partner offices.

Knowledge Management, LMS & Shared Resources

Compile, organize, and maintain shared resources for partner offices, head office, and asset management teams.
Create and maintain training materials, Knowledge Base content, and LMS courses that support onboarding, operational consistency, and employee knowledge-sharing.
Administer and oversee the LMS, including user access, permissions, content governance, publishing workflows, stakeholder support, and vendor relationship management.

Onboarding, Admin Events & Employee Integration

Own onboarding administration processes, including stakeholder coordination, system and communication access, and integration into key communication channels and meetings.
Coordinate administrator events, including both in-person and virtual events, supporting planning, communications, attendance tracking, and follow-up.

Other responsibilities as dictated by the needs of the business.

Know someone who would be a perfect fit? Let them know!

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About employer

More about this job

Responsibilities

The role involves managing partner and internal communications, training, and knowledge management while supporting the COO's operating model. It also requires overseeing governance, meeting cadences, and operational metrics to ensure consistent execution across partner offices.

Requirements

Candidates must hold an undergraduate degree in business or communications and possess at least 5 years of experience in financial services operations or communications. Proficiency in Microsoft 365, SharePoint, and LMS platforms is required, along with eligibility to work in Canada.

Skills

Operational effectiveness
Partner communications
Process improvement
Cross-functional coordination
Knowledge management
LMS administration
Stakeholder coordination
Governance
Microsoft 365
SharePoint
Teams
Data analysis
Regulatory compliance
Project management
Strategic communication

Benefits

Work from home
Cloud-based platforms

Visa sponsorship

Not detected in the job text

Keywords

Operational Effectiveness
Partner Communications
Financial Services
Portfolio Management
LMS
Knowledge Management
Governance
Microsoft 365
SharePoint
Teams
Canadian Securities Course
CSC
Regulatory Compliance
Stakeholder Coordination
Onboarding
Process Improvement
Data Analysis
Operational Metrics
Business Administration
Communication Strategy

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