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Added 1 min ago
D
Programmer Analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC
- Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 16 mins ago
FG
Lead Software Engineer, Full-Stack Applications - AI Fluent
Fitch Group
Toronto, ON
- $180,000 to $220,000 CAD / year
Fitch Ratings is seeking a Lead Software Engineer to join our global Ratings Technology team in Toronto. This is an opportunity to build mission-critical platforms while helping shape the…
Added 31 mins ago
MD
Data Analyst - Management Analyst 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
As a Data Analyst at PERA, you will collect, validate, analyze, and report on data used across the organization to support business operations, strategic planning, and decision-making. This…
Added 46 mins ago
W
Business Analyst
Wiraa
Canada
- Full-time
…corporate registry environment. This includes articulating business requirements, developing and executing test cases, participating in system testing, reviewing testing issues, and clearly…
Added 46 mins ago
B
Jr. Business Analyst - Capital Markets & Reconciliation
BeachHead
Toronto, ON
- $17.6 to $34.78 CAD / hour
- Contract
Working with one of our top financial clients, this role calls for a Jr. Business Analyst - Capital Markets & Reconciliation to support reference data management, credit data processing,…
Added 46 mins ago
IG
Product Owner
Insight Global
Longueuil, QC
- $30 to $45 CAD / hour
- Contract
This is an excellent opportunity for product professionals who enjoy working at the intersection of business, technology, and user needs. You will work closely with business stakeholders,…
Added 46 mins ago
3
Global Data Quality Analyst
3M
Canada
- Full-time
2-4 years of experience in data quality, information technology, sales operations, incentive compensation administration, or a related business process role.
Added 1 hour ago
S
Senior Business Analyst, Business Functions, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
Reporting to the Manager, IT Product and Enterprise Architecture, the Senior Business Analyst is responsible for supporting the development and implementation of the BC Health Workday…
Added 2 hours ago
JI
IT Business Analyst, Halifax
J.D. Irving, Limited
Dartmouth, NS
- Full-time
We are looking for a Business Analyst to join our Business Solutions Group in Halifax, NS. As the most modern shipyard in North America, Irving Shipbuilding is defined by its pace and…
Added 2 hours ago
Analyst, Material Pricing
Celestica International LP
Toronto, ON
The Analyst, Material Pricing manages material pricing for regional/global customers within a specific market segment, ensuring competitive pricing solutions to support growth and margins.…
Added 2 hours ago
SM
RQ11681 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with strong hands-on experience in Oracle PeopleSoft Human Capital Management (HCM), system analysis and design, application upgrades, and…
Added 2 hours ago
AC
Analyste Principal En Comptabilité
Aston Carter
Montreal, QC
- $48 to $56 CAD / hour
- Contract
Expérience de travail avec des systèmes ERP tels que Business Central, Dynamics GP, SAP ou des plateformes similaires.
Added 2 hours ago
AC
Financial Analyst
Aston Carter
Montreal, QC
- $43 to $51 CAD / hour
- Contract
The Financial Analyst serves as a financial business partner to the leadership teams of several subsidiaries and plays a key role in financial analysis, budgeting, forecasting, and…
Added 2 hours ago
Y
Technical Support Analyst
YouPotential
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Support Analyst is responsible for providing first-line technical and operational support across internal systems and partner-facing platforms. This role ensures that issues are…
Added 7 hours ago
QW
Technical Support Analyst
Q Wealth Partners
Toronto, ON
- Full-time
The Support Analyst is responsible for providing first-line technical and operational support across internal systems and partner-facing platforms. This role ensures that issues are…
Added 7 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 9 hours ago
AC
Analyste D'affaires Principal - Finance
Aston Carter
Montreal, QC
- $95 to $115 CAD / hour
- Contract
The Senior Business Analyst will lead finance-focused business analysis initiatives within the Finance Transformation & Systems function. This role involves translating complex financial…
Added 11 hours ago
A
Cloud Security Analyst
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Cloud Security Analyst, you'll help protect our cloud environments by identifying security risks, strengthening controls, and working with engineering teams to resolve…
Added 11 hours ago
FH
Information Security Analyst
Fraser Health
Surrey, BC
- Full-time
The Information Security Analyst provides initial intake, assessment, and prioritization of requests for Health Informatics and Information Technology (HIIT) Information Security Services…
Added 11 hours ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with extensive experience in Oracle PeopleSoft Human Capital Management (HCM), enterprise resource planning (ERP) systems, system analysis and…
Added 11 hours ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with extensive experience in Oracle PeopleSoft Human Capital Management (HCM), enterprise resource planning (ERP) systems, system analysis and…
Added 11 hours ago
SM
RQ11681 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with strong hands-on experience in Oracle PeopleSoft Human Capital Management (HCM), system analysis and design, application upgrades, and…
Added 11 hours ago
SM
RQ11681 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with strong hands-on experience in Oracle PeopleSoft Human Capital Management (HCM), system analysis and design, application upgrades, and…
Added 11 hours ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with extensive experience in Oracle PeopleSoft Human Capital Management (HCM), enterprise resource planning (ERP) systems, system analysis and…
Added 11 hours ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…

YouPotential

Technical Support Analyst

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: 2–4 years of experience in technical support, operations support, or application support.
Posting language: English
Posted: Oct 27, 2026

Original job description

Apply to Q Wealth Jobs

Job Board / Technical Support Analyst

Technical Support Analyst

hybrid

5160 Yonge Street, Toronto, Ontario, Canada, M2N 6L9

full-time . October 27, 2026

Description

Role Purpose

The Support Analyst is responsible for providing first-line technical and operational support across internal systems and partner-facing platforms. This role ensures that issues are triaged, investigated, documented, and resolved efficiently while maintaining a strong service-oriented mindset.

The Support Analyst acts as a bridge between end users and the development team, ensuring that problems are clearly articulated, reproducible, and resolved in a timely manner.

Core Responsibilities

Issue Triage & Resolution

Monitor and respond to incoming support tickets.
Troubleshoot system, data, and user-related issues.
Reproduce reported bugs and document findings clearly.
Resolve straightforward issues independently and escalate complex ones appropriately.

Communication

Serve as a professional point of contact for internal teams and/or partners.
Provide timely updates on ticket status and expected timelines.
Translate technical explanations into clear, business-friendly language.

Testing & Validation

Assist in testing new features and enhancements prior to release.
Validate fixes and confirm issue resolution before closing tickets.
Provide structured feedback to developers.

Documentation

Maintain detailed ticket records and troubleshooting notes.
Contribute to internal knowledge base documentation.
Help identify recurring issues and recommend process improvements.

Qualifications

2–4 years of experience in technical support, operations support, or application support.
Strong troubleshooting and analytical skills.
Familiarity with ticketing systems (e.g., Freshdesk).
Ability to work independently while knowing when to escalate.
Clear written and verbal communication skills.

What Success Looks Like

Tickets are handled promptly and accurately.
Issues are well-documented and reproducible.
Developers receive clear information to resolve bugs efficiently.
Users feel informed and supported.

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More about this job

Responsibilities

Monitor and resolve support tickets by troubleshooting system, data, and user issues, reproducing bugs, documenting findings, and escalating complex problems. Communicate ticket updates to users and partners, assist with testing and validating fixes, and maintain support documentation while identifying recurring issues and process improvements.

Requirements

Requires 2–4 years of experience in technical, operations, or application support, along with strong troubleshooting and analytical skills. Candidates should be familiar with ticketing systems such as Freshdesk, work independently while escalating appropriately, and communicate clearly in writing and verbally.

Skills

Technical Troubleshooting
Issue Triage
Ticket Management
Bug Reproduction
Issue Resolution
Escalation
Customer Communication
Testing
Validation
Documentation
Analytical Skills
Application Support
Operations Support
Knowledge Base Management
Process Improvement
Freshdesk

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Operations Support
Application Support
Support Tickets
Issue Triage
Troubleshooting
System Issues
Data Issues
User Issues
Bug Reproduction
Issue Escalation
Ticket Status Updates
Partner-Facing Platforms
Internal Systems
Feature Testing
Enhancement Testing
Fix Validation
Developer Feedback
Ticket Documentation
Troubleshooting Notes
Knowledge Base
Process Improvement
Freshdesk

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