Client Services Coordinator

Company Description

Your Counselling Ltd. is a multidisciplinary mental health clinic dedicated to providing comprehensive wellness solutions for individuals, families, and organizations. The team combines clinical expertise with a compassionate, human-centered approach, offering evidence-based therapies such as CBT, DBT, ACT, ART, and Narrative Therapy. Services include individual and group therapy, workforce mental health solutions, single-session therapy, and student placements. The clinic is committed to an inclusive environment where authenticity, curiosity, and connection guide both client care and workplace culture, making it a supportive setting for professionals who value meaningful client relationships and collaborative work.

Role Description

The Client Services Coordinator is a full-time, on-site role based in Calgary, AB. This position is responsible for being the first point of contact for clients, managing inquiries, booking appointments, and providing timely information about services and therapists. Daily tasks include maintaining accurate client records, coordinating schedules, processing payments, and supporting clinic operations through general administrative duties. The role also involves liaising with therapists and external partners, ensuring smooth communication, and helping clients navigate their care with empathy and professionalism. The Coordinator contributes to a welcoming, inclusive clinic atmosphere by offering consistent, client-centered support and service.

Qualifications

• Client Services and Customer Service skills, with the ability to support clients in a compassionate, professional, and efficient manner.
• Strong Communication skills, including clear verbal and written communication and active listening abilities.
• Administrative Assistance skills, such as scheduling, data entry, record management, and proficiency with office software and practice management systems.
• Sales and service orientation, including comfort discussing services, answering questions, and guiding clients through booking and payment processes.
• Previous experience in a mental health, healthcare, or wellness environment is an asset.
• Strong organizational and time management abilities, with attention to detail and the capacity to prioritize multiple tasks.
• Ability to work collaboratively within a multidisciplinary team and contribute to an inclusive, respectful workplace culture.
• High school diploma required; post-secondary education in administration, psychology, social sciences, or a related field is an asset.