Jobs in Canada

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Added 13 mins ago
CS
Maintenance Manager
Cogir Senior Living
Vancouver, BC · Crofton Manor
- Full-time
Must have or be enrolled in a certified facility management professional technical program or have a trades license;
Added 13 mins ago
R
Portfolio Manager, External Managers – Alternatives
RBC
Toronto, ON
- Full-time
We are seeking an experienced Portfolio Manager to support the management of relationships with external fund managers and alternative investment partners. This role involves portfolio…
Added 13 mins ago
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Senior Manager, Business Intelligence & Reporting
RBC
Toronto, ON
- Full-time
Technical Leadership: Define and uphold Tableau development standards, architecture and design patterns. Review work from other developers and mentor the team on best practices. Provide…
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Director, External Managers – Alternatives
RBC
Toronto, ON
- Full-time
Conduct performance reviews and identify training/development needs
Added 13 mins ago
Member Relationship Manager
Your Neighbourhood Credit Union
Kitchener, ON
The Member Relationship Manager is responsible for building new and lasting relationships with Your Neighbourhood Credit Union (YNCU) members. As a trusted financial advisor, you will help…
Added 13 mins ago
Animal Flow Coordinator
The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA)
Vancouver, BC
Identifies animals that may benefit from transfer to another CAC and assists managers in coordinating this through the Transfer Program, working closely with Animal Transfer Manager.
Added 13 mins ago
Customer & Community Marketing Manager
ContactMonkey
Toronto, ON
…motion from the ground up. As our Customer & Community Marketing Manager, you won’t just run campaigns behind the scenes. You will turn our customers into champions, not just inside their…
Added 13 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Mont-Royal, QC · VILLE MONT-ROYAL, QC
Innovation program to encourage idea sharing;
Added 13 mins ago
SB
Project Superintendent (Civil & Earthworks)
St Barbara Limited
Halifax, NS
- Full-time
We are currently seeking a Project Superintendent to support the engineering and development of the 15-Mile and associated projects in Nova Scotia. This role is a full time, permanent…
Added 13 mins ago
TU
Project Assistant
The University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Part-time
The Project Assistant reports to the Project Manager. The Project Assistant will work closely with the physician leaders of this program.
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District Asset Protection Manager
The Home Depot Canada
ON · Ontario, Canada
- Full-time
Must have experience as an Asset Protection Specialist Supervisor for a minimum 1 year · Must have access to a vehicle
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Assistant Store Manager
Dollarama
Fort Frances, ON
- $19.3 to $20.4 CAD / hour
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
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Assistant Store Manager
Dollarama
Winkler, MB
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
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Store Manager
Dollarama
Lac-Mégantic, QC
- Full-time
The Store Manager manages and oversees daily retail operations, including visual merchandising, recruitment, training, scheduling, and inventory management. Ensures all store standards…
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Assistant Store Manager
Dollarama
Temiskaming Shores, ON · New Liskeard, ON
- $19.3 to $20.4 CAD / hour
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
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Assistant Store Manager
Dollarama
Sparwood, BC
- $20.9 to $22.15 CAD / hour
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 13 mins ago
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Manager, Technical Services
B2Gold - Nunavut
NU · Nunavut, Canada
- Full-time
…in Canada, Mali, Namibia and the Philippines, and numerous development and exploration projects in various…
Added 13 mins ago
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Assistant Store Manager
Dollarama
Melfort, SK
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 13 mins ago
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Assistant Store Manager
Dollarama
Toronto, ON
- $19.3 to $20.3 CAD / hour
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 13 mins ago
D
Assistant Store Manager
Dollarama
Winkler, MB
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 13 mins ago
D
Assistant Store Manager
Dollarama
Kelowna, BC
- $20.4 to $21.65 CAD / hour
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 13 mins ago
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Assistant Store Manager
Dollarama
Golden, BC
- $21.4 to $22.65 CAD / hour
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 13 mins ago
D
Assistant Store Manager
Dollarama
St. Paul, AB
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 13 mins ago
D
Store Manager
Dollarama
Port Hawkesbury, NS
- $20.47 to $22.51 CAD / hour
- Full-time
The Store Manager manages and oversees daily retail operations, including visual merchandising, recruitment, training, scheduling, and inventory management. Ensures all store standards…
Added 13 mins ago
D
Assistant Store Manager
Dollarama
Petawawa, ON
- $19.3 to $20.3 CAD / hour
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…

Your Neighbourhood Credit Union

Member Relationship Manager

Kitchener, ON, Canada

Full-time

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 12, 2026

Original job description

Who We Are

Great banking should feel effortless. The kind where things just work, the right information is easy to find, and the next step feels natural. At YNCU, we’re focused on making banking simpler, more intuitive, and more useful in the moments that matter. So instead of making people think about how banking works, we make it feel like it just does. That’s one of the ways we show care.

YNCU was created by working people and small business owners who pooled their money to make affordable financial services available to one another. They weren’t just customers - they were our founders. That spirit still shapes how we work today.

Innovation is part of our history, too. Credit unions helped introduce some of Canada’s earliest banking innovations, and that mindset continues at YNCU. We’re always looking for unmet needs, better ways to serve members, and simpler experiences that make banking easier to understand and use.

What You’ll Be Doing

The Member Relationship Manager is responsible for building new and lasting relationships with Your Neighbourhood Credit Union (YNCU) members. As a trusted financial advisor, you will help members with their everyday banking, credit, and investment needs, including mutual funds. Through exceptional and caring service, the MRM delivers a member experience focused on sound advice that matters most to members through all financial stages of life, and reflects YNCU’s vision

As well, the MRM plans their activities to ensure accomplishment of day-to-day and longer-term objectives and effective administration of branch operational and audit functions. The MRM (Licensed) also assists with supervisory responsibilities such as scheduling, workflow oversight, coaching and training of team members.

Establish and further a caring and exceptional service level to build and enhance member relationships and respond in a timely, professional, and effective manner
Facilitate growth and generate revenue through achievement of objectives by increasing member acquisition and member engagement through successful product penetration and deepening member relationships
Proactively engage with members in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
Focus on member education, leveraging technology to deliver a memorable member experience, drive results and retain business
Build and maintain strong relationships with partners and Centers of Influence to make the most of business opportunities and referrals.
Market all of YNCU’s products and services, including mutual funds (if licensed), within clearly defined policies and procedures
Actively listen and engage members in conversation to further understand their unique needs
Based on effective listening and sound financial literacy, promote and advise on the full range of lending and investment vehicles with emphasis on consumer loans, mortgages, lines of credit, mutual funds, deposit and investment vehicles, and sundry services. This will be achieved by actively pursuing membership growth opportunities and following up on staff referrals, business generating initiatives, and member inquiries.
Manage a portfolio of members with mutual funds accounts, providing investment advice to help them achieve their short, medium, and long-term goals.
Work closely with Aviso Wealth Financial Planners including Wealth Your Way Financial Planners to provide the highest level of quality service to members
Responsible for making qualified referrals to the Wealth Management Team by uncovering opportunities through member inquiries or conversations
Create and utilize a member contact strategy to ensure timely follow up and delivery of YNCU products and services
Proactively take ownership of resolving and preventing member service issues
Develop new sources of business by participating in ongoing call/contact programs, involvement in approved networking organizations, and by acting as an Ambassador of YNCU within the local community building strong relationship with business partners
Assist with the implementation of business promotion campaigns and assist with monitoring results of same

Assist and contribute ideas to help branch team develop plans for achieving branch objectives
Plan daily/weekly/monthly/yearly activities to ensure accomplishment of day to day and longer-term objectives and ensure timelines are met

Maintain close contact with Branch Manager ensuring they are informed of any important or reportable information regarding the operation of the branch
Provide coverage for the Branch Manager in their absence as required
Member Relationship Manager in planning and supervising branch team including workflow, assignment of duties, coaching, scheduling, and training of team members
MRM with hiring, determining promotions, and performance management of branch team members
Assist with the administration of YNCU’s credit policies ensuring all loans or credit applications are effectively evaluated, clearly documented, adequately secured and that required collection and control procedures are employed
Coordinate branch operations and team member responsibilities within applicable policies and procedures to ensure compliance, effectively perform required branch audit functions and ensure security of premises and lock-up procedures are clearly understood and adhered to
Complete performance reviews and share honest and clear feedback regarding strengths and areas for improvement with team members
Identify, create and implement ways to streamline work processes to achieve time, resource and cost efficiencies including but not limited to the use of automation
Abide by YNCU policies, procedures, standards, guidelines, and practice
Work safely in accordance with YNCU's Health & Safety Policy, procedures and the Occupational Health and Safety Act as amended from time to time
Other duties as assigned

What we are looking for

Post-secondary diploma and/or certification in business, finance or a related program, or equivalent business experience
Minimum four (4) years’ experience in financial services predominantly in retail branch operations with supervisory experience preferred
Keen interest in the economic environment and financial trends
Investment Funds in Canada (IFC) designation through the Canadian Securities Institute (CSI)
Certified Financial Planner (CFP)/Personal Financial Planner (PFP) designation considered an asset
Understanding of compliance requirements
Must be computer literate, have an effective working knowledge of Microsoft Office (Outlook Excel, Word) and a willingness and ability to learn and utilize YNCU’s banking system, applications, platforms, and emerging technologies
Must have a valid Ontario driver’s license and reliable available vehicle
Must be bondable

Reports to: Branch Manager

Job Type: Regular, Full Time

Work Location: Weber St. E, Kitchener, Ontario

The compensation offered to the successful applicant for this role will be determined by the candidate’s relevant skills and experience and internal equity. More information about our total rewards package will be available during the hiring process.

This position is for an existing vacancy within our team.

What You’ll Love About Working Here

At YNCU, you are more than an employee. You are part of a purpose driven team that strengthens local communities and champions the credit union difference. We believe banking locally matters, and every day our team helps members build stronger financial futures through personalized advice, trusted relationships, and community support.

As a people first organization, we are committed to an environment where employees feel supported, valued, and empowered to grow. Through professional development, wellness initiatives, volunteering, and collaborative team experiences, we invest in our people because they are at the heart of everything we do. Programs like our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws give employees a direct voice in supporting the causes that matter most to them and their communities

When you join our team, you become part of a collaborative culture that values authenticity, growth, and making a meaningful impact in the communities we serve. Some benefits that will support you:

Competitive compensation and incentive programs
100% employer-paid health benefits
Wellness benefits and resources to help you thrive both at work and at home, including mental health support, fitness programs, wellness breaks, and mindfulness resources
7% Matching pension plan
Paid vacation and personal days
Ongoing learning, training, and development opportunities
A free banking account and preferred employee rates on lending and investment products
Recognition and community engagement programs
Paid volunteer opportunities and community involvement initiatives
Professional development and certification reimbursement

Employer Awards and Recognitions

Certified B Corporation® organization committed to social and environmental impact
2025 Southwestern Ontario’s Top Employers
Waterloo Area’s Top Employers 2025
The Career Directory 2025: Canada’s Best Employers for Recent Graduates
2025 Canada’s Healthy Workplace Month Great Employer
Ontario Living Wage Network

Check out our current openings at https://jobs.dayforcehcm.com/yncu/CANDIDATEPORTAL

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at careers@yncu.com.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Member Relationship Manager builds and maintains lasting relationships with members by providing sound financial advice and managing everyday banking, credit, and investment needs. They also oversee branch operations, supervise team members, and drive business growth through community engagement and effective service delivery.

Requirements

Candidates must have a post-secondary diploma in a finance-related field and at least four years of experience in retail financial services. A valid Ontario driver's license and relevant investment certifications like IFC or CFP/PFP are required or considered strong assets.

Skills

Financial advisory
Relationship management
Mutual funds
Lending
Investment advice
Branch operations
Team supervision
Coaching
Performance management
Compliance
Financial literacy
Customer service
Sales
Networking
Microsoft Office
Audit functions

Benefits

Health benefits
Wellness benefits
Mental health support
Fitness programs
Matching pension plan
Paid vacation
Personal days
Professional development
Certification reimbursement
Paid volunteer opportunities
Free banking account
Preferred employee rates

Visa sponsorship

Not detected in the job text

Keywords

Banking
Credit Union
Financial Services
Retail Branch Operations
Mutual Funds
IFC
CFP
PFP
Lending
Mortgages
Investment Vehicles
Wealth Management
Business Development
Performance Management
Audit
Compliance
Microsoft Office
Customer Engagement
Financial Literacy
Relationship Building

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Work requirements

Jobs in Canada