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Youth Empowerment & Support Services

Transition & Follow-Up Support Worker

Edmonton, AB, T6C 0Z6, Canada

$1 million PLPD Personal Liability Protection · Full-time

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Job details

Pay: $1 million PLPD Personal Liability Protection
Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

Transition & Follow-Up Support Worker

What We Do

YESS is a not-for-profit agency working with youth facing difficult realities. Based in Edmonton, our Youth Support Centre provides immediate and low-barrier 24/7 sleep support and individualized wrap-around supports for young people aged 15 -24.

We work collaboratively within a network of care, focused on the prevention of youth homelessness by providing youth with the necessary supports to stabilize their housing, improve their wellbeing, build life skills, connect with community, and avoid re-entry into homelessness.

We are committed to advancing equity, diversity, and inclusion, and to cultivating an environment where all individuals feel respected, valued, and supported. YESS is an equal opportunity employer and always strives to ensure all employment decisions are grounded in equity, fairness, and merit.

What You Will Do

The Transition & Follow-Up Support Worker provides individualized, person-centered and trauma-informed support to youth and young adults as they transition from crisis toward stability and independence. This role focuses on housing stabilization, financial empowerment, employment readiness, and ongoing follow-up support to ensure long-term success.

The worker builds strong, trust-based relationships and supports participants in navigating systems, accessing resources, and developing practical life skills necessary for sustained independence, while maintaining progress in housing, employment, and overall well-being.

Location: 9310-82 Avenue, Edmonton AB

Key Responsibilities

Case Management & Transition Planning

Manage a caseload of youth and develop individualized service plans
Conduct needs assessments and goal planning
Provide consistent follow-up through regular check-ins and progress reviews
Monitor outcomes and adjust support plans as needed
Maintain accurate case notes, reports, and service documentation
Collaborate with internal and external partners to provide coordinated care

Housing Stabilization

Support youth in securing and maintaining housing, including:
Housing search, applications, and placement
Referrals to appropriate agencies, housing programs and partners
Provide landlord navigation and advocacy:
Advocacy, mediation, conflict resolution, and support with tenancy-related issue
Education and facilitation on tenant rights and responsibilities skills such as Rent Smart
Support housing setup:
Coordinate access to furniture, household items, and basic needs through partnerships
Pantry and food hamper selection
Clothing and personal items

Financial Empowerment & System Navigation

Support financial stability through:
Tax filing assistance and Benefits Navigation
Facilitation or Connection to Empower U and financial literacy programming
Assist youth in obtaining and maintaining ID and essential documentation
Support budgeting, financial planning, and income stabilization

Employment & Skill Development

Support job readiness, including:
Resume building and interview preparation
Job search and applications
Connection to training, certifications, and volunteering for employment qualifications and resume improvement
Develop business partnerships to support applications
Facilitate life skills workshops such as:
Social and Independent living skills

Follow-Up & Case Management

Provide ongoing follow-up support post-transition:
Regular check-ins (in-person, phone, etc.)
Monitor and document progress toward goals (housing, employment, financial stability)
Develop individualized support plans with clear goals and outcomes
Maintain accurate documentation and case notes
Collaborate with internal teams and external partners to ensure coordinated care
Ensure youth are connected to internal and external supports that promote stability and well-being

Key Outcomes

Increased housing stability and successful tenancy retention
Improved financial literacy and income stability
Increased employment or engagement in education/training
Improved access to community resources
Strengthened independence and long-term self-sufficiency
Increased life skills and satisfaction
Reduced return to shelter or crisis services

Core Competencies & Expectations

These core competencies outline the key behaviors, values, and expectations that guide how employees contribute to the YESS’s mission and work effectively with others.

Demonstrate integrity by acting with honesty, fairness, respect, and maintaining confidentiality in all interactions.
Communicate effectively through active listening, clear messaging, and respectful, transparent dialogue with team members and stakeholders.
Deliver results by meeting performance expectations, taking initiative to solve problems, and supporting team success.
Provide service excellence by responding professionally and compassionately to the needs of youth, partners, and colleagues.
Apply strong problem-solving and judgment to assess situations, identify solutions, and seek support when needed.
Foster teamwork by collaborating effectively, contributing positively to team culture, and valuing diverse perspectives.

Qualifications & Experience

Experience working with individuals experiencing:
Homelessness
Trauma
Mental health and/or addiction challenges
Strong knowledge of:
Housing systems and landlord-tenant processes
Income supports and community resources
Employment and life skills development
Diploma or degree in Social Work, Human Services, or related field (or equivalent experience) is an asset
Experience in financial empowerment, benefits navigation, or tax filing is an asset
Experience facilitating group sessions, workshops, or educational programming is required
Demonstrated ability to build, develop, and maintain strong external partnerships is required

What You Bring

Valid First Aid Certificate completed within the last twelve months.
Suicide intervention, harm reduction, and crisis intervention training is considered an asset.
Clear police clearance (PIC) and a Child Intervention (CIRC) check, both obtained within the last six months
Valid Alberta class 5 or higher driver’s license and clean driver’s abstract
$1 million PLPD Personal Liability Protection

YESS is an equal opportunity employer, committed to an inclusive and safe work environment for people of all backgrounds.

We thank all applicants for their interest, however only those shortlisted will be contacted.

Apply About employer

More about this job

Responsibilities

The Transition & Follow-Up Support Worker manages a caseload of youth to provide individualized, trauma-informed support focused on housing stability, financial empowerment, and employment readiness. They facilitate life skills workshops, maintain accurate case documentation, and collaborate with internal and external partners to ensure coordinated care.

Requirements

Candidates should have a diploma or degree in Social Work, Human Services, or a related field, along with experience working with individuals facing homelessness, trauma, or mental health challenges. Required qualifications include a valid First Aid certificate, a clean police clearance, a Child Intervention check, and a valid Alberta class 5 driver’s license.

Skills

Case management
Crisis intervention
Trauma-informed care
Housing stabilization
Financial empowerment
Employment readiness
Life skills facilitation
System navigation
Advocacy
Conflict resolution
Needs assessment
Documentation
Partnership development
Active listening
Budgeting
Harm reduction

Visa sponsorship

Not detected in the job text

Keywords

Social Work
Human Services
Youth Support
Homelessness Prevention
Case Management
Trauma-Informed Care
Housing Stabilization
Financial Literacy
Employment Readiness
Life Skills
Crisis Intervention
Harm Reduction
First Aid
Advocacy
Community Resources
Tenant Rights
Budgeting
Resume Building
Interview Preparation
Partnership Development
Documentation
Not-for-profit
Equity
Diversity
Inclusion
Support Worker
System Navigation
Mentorship
Social Services
Youth Development

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