Case Manager - Seniors

Wardlaw Residence – Supportive Housing Program

Position Title: Case Manager

Location: Wardlaw Residence (51-Unit Supportive Housing Program)

Employment Type: Full-Time

Reports To: Program Director

Position Summary

The Case Manager plays a key role in supporting residents at Wardlaw Residence, a 51-unit supportive housing program serving youth, newcomers and seniors who have experienced or are at risk of homelessness. Working within a person-centered, trauma-informed, and harm reduction framework, the Case Manager fosters a safe, respectful, and inclusive living environment while supporting residents to maintain housing stability, improve well-being, and achieve their personal goals.

The Case Manager provides day-to-day support, crisis intervention, community referrals, life skills coaching, and tenant engagement while promoting independence, dignity, and community inclusion.

Key Responsibilities

Resident Support

• Build positive, professional relationships with residents based on respect, trust, and collaboration.
• Conduct intake, assessment and orientation for new residents.
• Assist residents in identifying strengths, goals, and developing individualized support plans.
• Provide ongoing emotional support, encouragement, and practical assistance.
• Support residents in maintaining successful tenancies and understanding their rights and responsibilities.
• Assist residents in developing life skills, independence, self-advocacy, educational engagement, employment readiness, overcoming barriers and community integration.
•  Support senior residents in maintaining independence, health, mobility, and community connections.

Housing Stability

• Monitor resident well-being and identify early signs of housing instability.
• Support conflict resolution between residents using restorative and trauma-informed approaches.
• Assist residents in maintaining safe and clean-living spaces.
• Work collaboratively with residents to develop individualized housing plans that support long-term housing stability and future housing goals.
• Assist residents in preparing for successful transitions to permanent or more independent housing when appropriate.
• Support residents in identifying suitable housing opportunities within the community based on their needs, preferences, and eligibility.

Case Management and Community Connections

• Provide information and referrals to community resources including: Healthcare providers, Mental health and addiction services, Employment and education supports, Income assistance programs, Legal services. Cultural and recreational resources
• Provide accurate and timely case notes

Newcomer Supports

• Connect newcomer residents to settlement, immigration, language assessment, interpretation, credential recognition, and employment services.
•  Assist residents in accessing English language classes, citizenship resources, and cultural community supports.

Youth Supports

• Support youth in accessing education, training, employment, financial literacy, and mentorship opportunities.
• Assist youth in building independent living skills, healthy relationships, and long-term housing plans.

Senior Supports

• Connect seniors to healthcare services, senior wellness programs, home care supports, benefits programs, recreational opportunities, and aging-related resources.
• Assist seniors in accessing mobility supports, accessibility resources, and community programs that reduce social isolation.

Crisis Intervention

• Support resident to develop safety plans and ensure period review and update.
• Respond effectively to crises using de-escalation techniques and sound judgment.
• Conduct wellness checks as required.
• Document incidents accurately and promptly.
• Respond appropriately to situations involving cognitive decline, dementia-related concerns, elder abuse, youth vulnerability, and settlement-related stressors.

Documentation and Administration

• Maintain accurate, timely, and confidential case notes and documentation.
• Complete incident reports, shift reports, and required administrative records.
• Participate in team meetings, supervision, and ongoing training.
• Maintain professional boundaries and confidentiality in accordance with organizational policies and legislation.

Qualifications

• Diploma or degree in Social Work, Child and Youth Care, Human Services, Community Support, Psychology, or a related field.
• Minimum 2 years experience working with individuals experiencing homelessness, housing instability, mental health challenges, substance use, trauma, or complex social needs.
• Experience working in supportive housing, shelters, community services, or residential settings is preferred.
• Experience supporting youth, seniors, or diverse populations is considered an asset.

Requirements

• Current First Aid and CPR certification (or willingness to obtain).
• Non-Violent Crisis Intervention (NVCI) or equivalent training is an asset.
• Valid Criminal Record Check with Vulnerable Sector Screening.
• Occasional evening and weekend hours may be required.

Working Conditions

• Work is performed within a supportive housing environment serving residents with diverse and complex needs.
• Regular interaction with individuals experiencing mental health concerns, substance use, trauma, and crisis situations.
• Frequent walking throughout the building, responding to resident needs, and participating in community activities.
• 3-flights of stairs and one elevator
• May require lifting light supplies and setting up program spaces.

Commitment to Equity

Wardlaw Residence is committed to fostering an inclusive, equitable, and welcoming workplace. We encourage applications from individuals of all backgrounds, including Indigenous peoples, Black and racialized persons, persons with disabilities, members of the 2SLGBTQIA+ community, and individuals with lived or living experience of homelessness, mental health challenges, or substance use.

Successful candidates will demonstrate a commitment to creating a respectful, safe, and supportive environment where all residents can thrive.

Ideal start date: November 9, 2026

Qualified applicants should upload their resume and cover letter.

Interviews will only be granted to top candidates with desired qualifications.

Application deadline: October 16, 2026.

If you have a disability that needs to be accommodated in order to participate in the hiring process or employment, please let us know so we can work to make the appropriate accommodations.