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TH
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Youth Without Shelter

Case Manager - Seniors

Toronto, ON, Canada
Etobicoke, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 16, 2026
Experience: Minimum 2 years experience working with individuals experiencing homelessness, housing instability, mental health challenges, substance use, trauma, or complex social needs.
Posting language: English
Posted: Oct 12, 2026

Original job description

Wardlaw Residence – Supportive Housing Program

Position Title: Case Manager

Location: Wardlaw Residence (51-Unit Supportive Housing Program)

Employment Type: Full-Time

Reports To: Program Director

Position Summary

The Case Manager plays a key role in supporting residents at Wardlaw Residence, a 51-unit supportive housing program serving youth, newcomers and seniors who have experienced or are at risk of homelessness. Working within a person-centered, trauma-informed, and harm reduction framework, the Case Manager fosters a safe, respectful, and inclusive living environment while supporting residents to maintain housing stability, improve well-being, and achieve their personal goals.

The Case Manager provides day-to-day support, crisis intervention, community referrals, life skills coaching, and tenant engagement while promoting independence, dignity, and community inclusion.

Key Responsibilities

Resident Support

Build positive, professional relationships with residents based on respect, trust, and collaboration.
Conduct intake, assessment and orientation for new residents.
Assist residents in identifying strengths, goals, and developing individualized support plans.
Provide ongoing emotional support, encouragement, and practical assistance.
Support residents in maintaining successful tenancies and understanding their rights and responsibilities.
Assist residents in developing life skills, independence, self-advocacy, educational engagement, employment readiness, overcoming barriers and community integration.
Support senior residents in maintaining independence, health, mobility, and community connections.

Housing Stability

Monitor resident well-being and identify early signs of housing instability.
Support conflict resolution between residents using restorative and trauma-informed approaches.
Assist residents in maintaining safe and clean-living spaces.
Work collaboratively with residents to develop individualized housing plans that support long-term housing stability and future housing goals.
Assist residents in preparing for successful transitions to permanent or more independent housing when appropriate.
Support residents in identifying suitable housing opportunities within the community based on their needs, preferences, and eligibility.

Case Management and Community Connections

Provide information and referrals to community resources including: Healthcare providers, Mental health and addiction services, Employment and education supports, Income assistance programs, Legal services. Cultural and recreational resources
Provide accurate and timely case notes

Newcomer Supports

Connect newcomer residents to settlement, immigration, language assessment, interpretation, credential recognition, and employment services.
Assist residents in accessing English language classes, citizenship resources, and cultural community supports.

Youth Supports

Support youth in accessing education, training, employment, financial literacy, and mentorship opportunities.
Assist youth in building independent living skills, healthy relationships, and long-term housing plans.

Senior Supports

Connect seniors to healthcare services, senior wellness programs, home care supports, benefits programs, recreational opportunities, and aging-related resources.
Assist seniors in accessing mobility supports, accessibility resources, and community programs that reduce social isolation.

Crisis Intervention

Support resident to develop safety plans and ensure period review and update.
Respond effectively to crises using de-escalation techniques and sound judgment.
Conduct wellness checks as required.
Document incidents accurately and promptly.
Respond appropriately to situations involving cognitive decline, dementia-related concerns, elder abuse, youth vulnerability, and settlement-related stressors.

Documentation and Administration

Maintain accurate, timely, and confidential case notes and documentation.
Complete incident reports, shift reports, and required administrative records.
Participate in team meetings, supervision, and ongoing training.
Maintain professional boundaries and confidentiality in accordance with organizational policies and legislation.

Qualifications

Diploma or degree in Social Work, Child and Youth Care, Human Services, Community Support, Psychology, or a related field.
Minimum 2 years experience working with individuals experiencing homelessness, housing instability, mental health challenges, substance use, trauma, or complex social needs.
Experience working in supportive housing, shelters, community services, or residential settings is preferred.
Experience supporting youth, seniors, or diverse populations is considered an asset.

Requirements

Current First Aid and CPR certification (or willingness to obtain).
Non-Violent Crisis Intervention (NVCI) or equivalent training is an asset.
Valid Criminal Record Check with Vulnerable Sector Screening.
Occasional evening and weekend hours may be required.

Working Conditions

Work is performed within a supportive housing environment serving residents with diverse and complex needs.
Regular interaction with individuals experiencing mental health concerns, substance use, trauma, and crisis situations.
Frequent walking throughout the building, responding to resident needs, and participating in community activities.
3-flights of stairs and one elevator
May require lifting light supplies and setting up program spaces.

Commitment to Equity

Wardlaw Residence is committed to fostering an inclusive, equitable, and welcoming workplace. We encourage applications from individuals of all backgrounds, including Indigenous peoples, Black and racialized persons, persons with disabilities, members of the 2SLGBTQIA+ community, and individuals with lived or living experience of homelessness, mental health challenges, or substance use.

Successful candidates will demonstrate a commitment to creating a respectful, safe, and supportive environment where all residents can thrive.

Ideal start date: November 9, 2026

Qualified applicants should upload their resume and cover letter.

Interviews will only be granted to top candidates with desired qualifications.

Application deadline: October 16, 2026.

If you have a disability that needs to be accommodated in order to participate in the hiring process or employment, please let us know so we can work to make the appropriate accommodations.

Apply About employer

More about this job

Responsibilities

Provide person-centered support, case management, crisis response, and community referrals to residents, including seniors, youth, and newcomers, to promote well-being and housing stability. Maintain accurate confidential documentation, support tenant engagement and life skills, and help residents access services and plan for independent or permanent housing.

Requirements

A diploma or degree in Social Work, Child and Youth Care, Human Services, Community Support, Psychology, or a related field is required, along with at least two years of relevant experience supporting people with complex social needs. First Aid and CPR certification or willingness to obtain it, and a Criminal Record Check with Vulnerable Sector Screening are required; crisis intervention training is an asset.

Skills

Case Management
Resident Support
Housing Stability
Crisis Intervention
De-escalation
Trauma-Informed Care
Harm Reduction
Intake and Assessment
Individualized Support Planning
Conflict Resolution
Community Referrals
Life Skills Coaching
Senior Support
Youth Support
Newcomer Support
Case Documentation

Visa sponsorship

Not detected in the job text

Keywords

Supportive Housing
Homelessness
Housing Instability
Case Management
Person-Centered Care
Trauma-Informed Care
Harm Reduction
Crisis Intervention
De-escalation
Safety Planning
Wellness Checks
Housing Stability
Intake and Assessment
Individualized Support Plans
Conflict Resolution
Community Referrals
Life Skills
Senior Wellness
Dementia
Elder Abuse
Settlement Services
Mental Health
Substance Use
First Aid
CPR
Non-Violent Crisis Intervention
Vulnerable Sector Screening
Confidential Documentation

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