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Added 11 mins ago
TO
GIS Coordinator
Town of Saugeen Shores
Port Elgin, ON
- $76,288 to $84,090 CAD / year
- Full-time
…team. As the GIS Coordinator, reporting to the Asset Management Supervisor, you are responsible for all GIS related work within the Town, this includes data management, map creation and…
Added 11 mins ago
GC
Supervisor, Maintenance Electrical
Glencore Canada
Elkford, BC
- $123,000 to $145,000 CAD / year
- Full-time
Reporting to the Superintendent, Maintenance, the Supervisor, Maintenance Electrical, will be responsible for all areas of maintenance activity. This position combines the responsibilities…
Added 11 mins ago
PF
Industrial Mechanic/Millwright
Prairie Flour Mills Ltd
Elie, MB
- Full-time
Perform mechanical tasks as assigned by the Maintenance Supervisor.
Added 11 mins ago
EI
Shift Lead / Supervisor
EFS-plastics Inc.
Centralia, ON
- Full-time
We are currently recruiting for the role of Shift Lead / Supervisor.
Added 11 mins ago
TR
Production Manager
Tootsie Roll Industries
Concord, ON
- Full-time
Cover the Production Supervisor role during supervisor’s vacations, absences, or as needed on any shift
Added 16 mins ago
NR
Cleaner
Northview Residential REIT
Dawson Creek, BC
- $20 to $22 CAD / hour
- Full-time
Report maintenance issues, damaged fixtures or furnishings, and other property concerns to the appropriate supervisor or Maintenance team
Added 16 mins ago
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Maintenance Technician
Northview Residential REIT
Moncton, NB
- Full-time
We are looking for a Maintenance Technician to join our Residential team in Moncton, NB. Reporting to the Maintenance Supervisor, you are responsible for maintaining the safety,…
Added 16 mins ago
SRCE-26-636, BEC, Janitor (12 month)
Nova Scotia Regional Centres for Education & CSAP
Port Hood, NS
Report any breakdowns, accidents, damage or vandalism to the appropriate supervisor;
Added 16 mins ago
SRCE-26-627, Term Port Hawkesbury Area Janitor
Nova Scotia Regional Centres for Education & CSAP
Port Hawkesbury, NS
Report any breakdowns, accidents, damage or vandalism to the appropriate supervisor;
Added 16 mins ago
Supervisor, Design
National Research Council Canada
Ottawa, ON
We are looking for a Supervisor, Design to support our Design and Fabrication Services Branch (DFS). The Supervisor, Design would be someone who shares our core values of Integrity,…
Added 16 mins ago
I
Mécanicien – Véhicules/ Mechanic – Vehicles
Ilagiisaq-FCNQ
QC · Nunavik (Kuujjuaq), Quebec
- Full-time
Maintain co-op and FCNQ vehicles in good working order by performing preventive and regular maintenance and recording all work in their service logs;
Added 30 mins ago
CO
Lifeguard Instructor 3
City of Cranbrook
Cranbrook, BC
- Part-time
Under the direction of the Aquatics Supervisor, the Lifeguard Instructor III provides instruction in leadership and specialized programs, ensuring that the delivery of all Aquatic programs…
Added 30 mins ago
S
General Labourer - Ferrous
SECURE
Red Deer, AB
- Other
Notify supervisor and or repair shop of any required work to be done
Added 40 mins ago
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Deputy Fire Chief, Community Risk & Emergency Management (26-296)
City of Cornwall
Cornwall, ON
- $152,085 to $171,269 CAD / year
- Full-time
Serve as the City’s Community Emergency Management Coordinator, coordinating the development, implementation and maintenance of the municipal emergency management program and emergency plan.
Added 42 mins ago
AE
General Supervisor, Mine Scheduling (7-7 Mine Technical Services)
Agnico Eagle Mines Limited
Kirkland Lake, ON
- Full-time
Develop integrated plans with Maintenance and other departments to minimize conflicts and downtime.
Added 42 mins ago
EV
Supervisor, Maintenance Electrical
Elk Valley Resources
Elkford, BC
- $123,000 to $145,000 CAD / year
- Full-time
Reporting to the Superintendent, Maintenance, the Supervisor, Maintenance Electrical, will be responsible for all areas of maintenance activity. This position combines the responsibilities…
Added 45 mins ago
Recreation Assistant
Optima Living
Cochrane, AB
Promptly reports unsafe conditions, incidents, or concerns to supervisor, General Manager or Health & Safety Committee.
Added 59 mins ago
EV
Supervisor, Maintenance Electrical
Elk Valley Resources
Elkford, BC
- $123,000 to $145,000 CAD / year
Reporting to the Superintendent, Maintenance, the Supervisor, Maintenance Electrical, will be responsible for all areas of maintenance activity. This position combines the responsibilities…
Added 59 mins ago
TH
Hardware Sales Part Time (DARTMOUTH)
The Home Depot
Dartmouth, NS
- Part-time
Execute daily stock maintenance: all products signed, displayed, and clean
Added 59 mins ago
TH
Window and Door Sales Part Time - CHATHAM
The Home Depot
Chatham-Kent, ON
- Part-time
Execute daily stock maintenance: all products signed, displayed, and clean
Added 59 mins ago
TH
Appliances Sales Part Time - CHATHAM
The Home Depot
Chatham-Kent, ON
- Part-time
Execute daily stock maintenance: all products signed, displayed, and clean
Added 59 mins ago
RS
Material Handler
Ryder Supply Chain Solutions
London, ON · CAN - London ON Green Valley Rd
- Full-time
Under the responsibility of the Logistics Supervisor, the Material Handler I performs warehouse functions, which may include loading, picking, packing, shipping, receiving, forklift…
Added 59 mins ago
TS
Thrift Store Associate
The Salvation Army Canada and Bermuda Territory
Wingham, ON
- Part-time
Assist with store layout plans to attract customers, which include window displays and merchandise displays; ensures attractiveness of the store through “Tidy Maintenance.”
Added 1 hour ago
Grocery Utility Clerk (Quarry Park)
Calgary Co-op
Calgary, AB
Ensures the proper care, use and maintenance of equipment and tools. Reports repair requirements to the Grocery Supervisor, Manager or Duty Manager.
Added 1 hour ago
Bakery Utility Clerk (Cochrane)
Calgary Co-op
Cochrane, AB
Ensures the proper care, use and maintenance of equipment and tools; and reports repair requirements to the Bakery Supervisor, Manager or Duty Manager.

Youth Without Shelter

Frontline Case Worker

Toronto, ON, Canada
Etobicoke, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 20, 2027
Experience: · Minimum 1 year of experience working with seniors, newcomers and youth experiencing housing instability, complex social needs, mental health challenges and/or substance use
Posting language: English
Posted: Oct 22, 2026

Original job description

Job Posting: Frontline Worker - Evening Shift (4:00PM – 12:00AM)

(Full-time, On-site)

Summary:

The new Wardlaw Residences is building its team in preparation for opening in November with the goal of staggered move-ins throughout December 2026. We are looking for compassionate, dependable and professional frontline workers to join our supportive housing team. The successful candidates contribute to a safe, respectful and welcoming environment for tenants by providing frontline supervision, support and engagement during the evening shift (4:00pm to 12:00am).

The Frontline Worker is responsible for supervising and engaging with tenants while on shift, working effectively with colleagues and following all procedures and policies in an effort to maintain a safe environment for staff and tenants. You will be required to address tenants’ needs in a timely manner, conduct and document hourly facility/safety checks, support conflict resolution, crisis de-escalation and ensure policies, procedures and house rules are followed. There will also be administrative duties such as answering the telephone, completing reports and updating logs, perform fire drill and other safety procedures etc. You are expected to be a positive role model and develop productive and professional relationships with tenants, using trauma-informed care tactics, and encourage each to reach their potential. To best serve our tenants it is important to work as a cooperative and supportive team member with Case Managers, Leadership, Relief and Agency Staff. Must be able to communicate effectively demonstrate patience and sound judgement and remain calm and professional in challenging situations.

Key Responsibilities

Tenant Relationships

a) Conduct all interactions with tenants in manner that imparts dignity, respect and understanding.

b) Always exercise trauma-informed care and anti-oppressive practices when interacting with tenants, visitors and colleagues.

c) Develop positive, productive, professional relationships with the tenants.

d) Encourage and inspire tenants to achieve their potential.

e) Be a positive role model for the tenants in all related activities.

f) Ensure all tenants are given the opportunity to evaluate the services available and tenants’ complaints are listened to and taken seriously.

Move-ins and Move-outs

a) Support intake of new tenants in accordance with policies, procedures and program requirements.

b) Welcome new tenants, provide orientation to the facility and explain relevant house rules, safety procedures, available services and community expectations.

c) Confirm and document required move-in and move-out documentation forms, consent, identification and other records.

d) Identify safety, health and accessibility/support needs and communicate to case management staff.

e) Support move-out process as per policy and procedures.

Tenant Supervision and Engagement

a) Provide all tenants with appropriate support through check-ins, supervision and follow up.

b) Maintain a visible and approachable presence throughout the facility, promoting a safe, welcoming and respectful environment.

c) Respond to tenant questions, concerns and requests for assistance in a timely manner and refer to case manager as needed.

d) Encourage positive interactions, respectful communication and consideration for others.

e) Observe tenant interactions and identify emerging concerns, changes in behaviour or situations requiring additional support.

Safety and Crisis Management

a) Follow all organizational policies, procedures, safety protocols, and operational guidelines.

b) Conduct and document hourly facility and safety checks in accordance with procedures.

c) Monitor common areas and other designated spaces to identify potential safety hazards, maintenance concerns, policy violations, or situations requiring intervention

d) Respond calmly and promptly to tenant conflicts, disputes and other safety concerns.

e) Recognize the signs of a crisis and apply appropriate de-escalation techniques.

f) Request supervisory assistance or emergency services when required.

g) Ensure all Health and Safety and IPAC policies and procedure are followed and any concerns are forwarded to management or a member of the JHSC.

h) Schedule and facilitate fire drills.

i) Adhere to strict confidentiality policy for staff and tenants.

j) Recognize when to call for supervisor and/or on-call support and follow correct procedure.

k) Report hazards, security concerns, and operational issues to the appropriate supervisor and complete required documentation.

l) Communicate relevant safety information to incoming staff during shift changes.

m) Document incidents, interventions, and follow-up requirements accurately and promptly.

n) Maintain professional boundaries and avoid becoming involved in tenant disputes.

Administration and House Management

a) Assist in the upkeep of the facility through chore supervision and general maintenance.

b) Answer telephone courteously. Redirect and/or respond to requests/questions from callers or take accurate and detailed messages.

c) Maintain factual, relevant, up-to-date logs, tenant files and documents as required in daily routine.

d) Fully engage in shift-change and communicate any duties still to be completed.

e) Support tenants in attending meetings, workshops and activities.

f) Attend all team meetings to best of ability.

Staff Development and Evaluation

a) Actively participate in shift change, staff meetings and case conference where appropriate.

b) Keenly participate in agency training opportunities and performance evaluations.

c) Assist in the training of new full-time and relief staff.

Qualifications and Core Competencies

· Degree or diploma in Social Work or Child & Youth Care or equivalent in a related field

· Minimum 1 year of experience working with seniors, newcomers and youth experiencing housing instability, complex social needs, mental health challenges and/or substance use

· Proven working knowledge and implementation of trauma-informed care, harm reduction and anti-oppressive practice.

· Understanding of the unique barriers faced by tenants requiring supportive housing.

· Trained and able to manage, intervene and de-escalate high crisis and/or unpredictable situations in calm manner and exercising sound judgement.

· Strong capabilities in building rapport and maintaining professional boundaries.

· Ability to provide client-centred, evidence-based, outcome-oriented care

· Effective problem-solving, interpersonal, and organizational skills

· Strong verbal and written communication skills, including the ability to complete clear, accurate and objective documentation.

· Proficient in Microsoft Office and case management software

· Detail orientated, accurate and timely client record keeping and reports

· Current CPR/First Aid, CPI/NVCI, and Vulnerable Sector Check required

· Demonstrates creativity, flexibility and understanding when working with tenants to balance their needs with the needs of the shelter

Working Conditions

· Supportive housing setting

· On-site, in-person

· Shift partner

· Work physically close to others

· Possible conflict and rude or challenging behaviour from clients

· Long periods of time sitting

· 4 flights of stairs, 1 elevator

· Hourly facility checks and general facility upkeep

· Interact with tenants, staff, visitors under all circumstances including traumatic events.

· IPAC policies and procedures in place for congregate setting as directed by Toronto Public Health, Practice Health Check etc.

· Fast-paced, emotionally demanding environment; self-care and boundaries required

· Manual dexterity required to use desktop computer and peripherals

· Ability to lift and/or move up to 25 lbs. at a time

Apply About employer

More about this job

Responsibilities

Supervise and engage tenants during the evening shift, conduct and document hourly safety checks, respond to concerns and crises, and maintain a safe, respectful environment. Support tenant move-ins and move-outs, complete records and shift handovers, assist with facility upkeep, and collaborate with case managers and other staff.

Requirements

A degree or diploma in Social Work, Child and Youth Care, or an equivalent related field is required, along with at least one year of relevant experience supporting people with housing instability or complex needs. Candidates need trauma-informed, harm-reduction, and anti-oppressive practice knowledge; crisis de-escalation skills; strong communication and documentation abilities; proficiency with Microsoft Office and case management software; and current CPR/First Aid, CPI/NVCI, and Vulnerable Sector Check.

Skills

Trauma-Informed Care
Harm Reduction
Anti-Oppressive Practice
Crisis De-Escalation
Conflict Resolution
Tenant Engagement
Professional Boundaries
Client-Centred Care
Safety Monitoring
Incident Documentation
Communication
Problem-Solving
Organization
Microsoft Office
Case Management Software
First Aid and CPR

Visa sponsorship

Not detected in the job text

Keywords

Supportive Housing
Social Work
Child and Youth Care
Trauma-Informed Care
Harm Reduction
Anti-Oppressive Practice
Crisis De-Escalation
Conflict Resolution
Tenant Supervision
Tenant Engagement
Move-In and Move-Out Support
Safety Checks
Health and Safety
Infection Prevention and Control
Fire Drills
Incident Reporting
Confidentiality
Professional Boundaries
Case Management
Microsoft Office
CPR
First Aid
CPI/NVCI
Vulnerable Sector Check
Shift Handover
Client-Centred Care

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