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Added 2 mins ago
Insurance Advisor, Auto
Talent Acquisition Team at Westland Insurance. Text reply only.
Regina, SK
…Square office in Regina, SK. Do you love to provide exceptional client service? If so, you will love working for Westland! We are looking for a career minded individual who is focused on…
Added 2 mins ago
Branch Manager
Talent Acquisition Team at Westland Insurance. Text reply only.
Richmond, BC
As a Branch Manager, you're a collaborative sales leader with a genuine passion for the client experience and your team members. You're responsible for all our daily office operations.…
Added 2 mins ago
R
2027 Winter – GRM, AI Developer Intern - Innovation & AI Center of Excellence (4 Months)
RBC
Toronto, ON
- Full-time
At RBC’s 2025 Investor Day, we reaffirmed our strategic ambition to become a client-centric, future-ready leader by harnessing data, digital innovation, and AI to deliver unparalleled…
Added 2 mins ago
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Senior Manager, IT Risk and Controls
RBC
Toronto, ON
- Full-time
Leading in the development, implementation and enforcement of organization-wide security risk assessment and control standards, policies and procedures.
Added 2 mins ago
R
2027 Winter – GRM, AI Business Analyst Intern – Innovation & AI Centre of Excellence (4 Months)
RBC
Toronto, ON
- Full-time
At RBC’s 2025 Investor Day, we reaffirmed our strategic ambition to become a client-centric, future-ready leader by harnessing data, digital innovation, and AI to deliver unparalleled…
Added 2 mins ago
R
Senior Manager, Application Development and Integration
RBC
Toronto, ON
- Full-time
The Senior Manager will lead key Treasury Management integration projects driving client centric solutions ensuring seamless milestone tracking, transparent reporting, and successful…
Added 2 mins ago
R
Relationship Manager Intern, Commercial Financial Services
RBC
Richmond, BC
- Full-time
As our Relationship Manager Intern, you are in a proactive, face-to-face client relationship role in RBC’s Commercial Banking platform. The program is based primarily in a Commercial Centre…
Added 2 mins ago
R
Senior Manager, Treasury Solutions, Capital Markets
RBC
Toronto, ON
- Full-time
As the Senior Manager, Treasury Solutions, with RBC’s Treasury Solutions Capital Markets Coverage team, you will be responsible to proactively provide advice and enable clients to leverage…
Added 2 mins ago
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Senior Specialist, CA Milvus Payment Processing
RBC
Toronto, ON
- Full-time
Identify, develop and propose improvement to the manager on daily operations.
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ERP Risk, Controls & Security Solutions Manager
PwC
Toronto, ON · Ottawa, ON · Calgary, AB
- Full-time
As an ERP Risk, Controls & Security Solutions Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but…
Added 2 mins ago
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Manager -Financial Crime and AML
PwC
Toronto, ON · Montreal, QC
- Full-time
…experience across various domains, maintaining the protection of client systems and data. You will apply a broad understanding of cybersecurity principles and practices to address diverse…
Added 2 mins ago
R
2027 Winter – GRM, AI Business Analyst Intern – Innovation & AI Centre of Excellence (4 Months)
RBC
Toronto, ON
- Full-time
At RBC’s 2025 Investor Day, we reaffirmed our strategic ambition to become a client-centric, future-ready leader by harnessing data, digital innovation, and AI to deliver unparalleled…
Added 2 mins ago
R
2027 Winter – GRM, AI Developer Intern - Innovation & AI Center of Excellence (4 Months)
RBC
Toronto, ON
- Full-time
At RBC’s 2025 Investor Day, we reaffirmed our strategic ambition to become a client-centric, future-ready leader by harnessing data, digital innovation, and AI to deliver unparalleled…
Added 18 mins ago
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Customer Experience Associate
TD
Qualicum Beach, BC
- Part-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 18 mins ago
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Personal Banking Associate - Conception Bay South
TD
Conception Bay South, NL
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 18 mins ago
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Senior Personal Banker Trainee - Investing
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 18 mins ago
T
Senior Personal Banker Trainee - Investing
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 18 mins ago
T
Customer Experience Associate
TD
Ottawa, ON
- Part-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 18 mins ago
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Personal Banker Trainee
TD
Sherwood Park, AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 18 mins ago
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Senior Operations Analyst
TD
Burlington, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 18 mins ago
HR
Designated Beauty Advisor - Armani
Holt Renfrew
Calgary, AB
- Full-time
…dental benefits, tuition assistance, and continuous learning and…
Added 18 mins ago
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Manager
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
…manage people and performance, produce reports and ensure member/client satisfaction. More specifically, you will be required…
Added 18 mins ago
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Senior Manager, Data & AI
BDO
Vancouver, BC
- Full-time
Lead business development activities for the Data & AI practice, including client discovery, solution positioning, proposal development, RFP responses, demos, proofs of concept,…
Added 29 mins ago
FH
Community Health Nurse - Licensed Practical Nurse - Chilliwack
Fraser Health Authority
Chilliwack, BC
- $32.84 to $44.96 CAD / hour
- Full-time
…an interprofessional team in the management of an assigned client caseload including assessments, coaching, interventions, client care services and follow up to enable clients and their…
Added 29 mins ago
GO
Case Manager
Government of Nunavut
Iqaluit, NU
- Full-time
Learning and development programs and funding dedicated to your career growth.

YuJa

Client Onboarding Specialist - SaaS

Toronto, ON, Canada
North York, ON, Canada

$50,000 to $60,000 CAD / year · Full-time

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Job details

Pay: $50,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Nov 4, 2026
Experience: Bring 1-3 years of experience in client/customer support, with a focus on building and maintaining professional relationships.
Posting language: English
Posted: Oct 5, 2026

Original job description

About Us

YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences. Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured.

For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement. Our culture is rooted in collaboration, inclusivity, and belonging, where every team member’s contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve. Meet the YuJa family here and see what makes YuJa special!

About the Role

YuJa Inc. is looking for a proactive, results-driven Account Manager (Client Success & Growth) to join our Client Success team. This role is pivotal in driving post-sales success, client retention, and revenue growth through strategic upselling and renewals. You'll serve as a trusted advisor to our clients, ensuring they achieve maximum value from our solutions while identifying opportunities to expand their engagement with YuJa.

What you will be doing

Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all our SaaS products.
Lead negotiations for the renewal of agreements and manage changes to client contracts efficiently.
Upsell specific product enhancements, such as Add-ons or Widgets with additional, relevant beneficial features.
Prepare and provide accurate price quotations for product upgrades and additional services in a timely manner.
Provide in-depth training and support, ensuring clients understand and maximize the value of our solutions.
Monitor client accounts to identify trends, risks, and opportunities, integrating insights into proactive client support strategies.
Resolve technical issues effectively for all products, ensuring seamless client experience.
Deliver regular progress updates to clients and internal stakeholders, ensuring transparency and alignment.

About You

Bring 1-3 years of experience in client/customer support, with a focus on building and maintaining professional relationships.
Demonstrate strong sales skills, with the ability to identify opportunities and effectively communicate the value of product enhancements/upgrades.
A proactive problem-solver with exceptional written and verbal communication skills.
Confident in engaging with senior-level professionals and managing their needs.
Ability to leverage technology to enhance client engagement and support.
Thrive under pressure with strong emotional intelligence and the ability to empathize with diverse client challenges.
Demonstrate excellent time management, organizational skills, and a curiosity-driven approach to learning.
Competitive, ambitious, and eager to grow in a fast-paced environment.
Detail-oriented and personable, balancing professionalism with a fun and engaging attitude during client interactions.
Collaborate effectively with team members to achieve shared goals and enhance client satisfaction.

Why you'll love working here

YuJa is a multiple-time honoree on Forbes’ list of Best Start-Up Employers in America. We offer a competitive compensation package that includes a base salary range of $50,000–$60,000/year, plus UN-CAPPED performance-based incentives, comprehensive benefits, and engagement opportunities. The final base salary will be determined based on the selected candidate's experience, qualifications, and overall fit for the role.

Comprehensive Benefits:

Health, vision, and dental benefits, 100% employer-paid
Additional benefits include RRSP, gym subsidies, and more
Work-life balance including flexible work hours
Paid sick days

Team Engagement:

Fun activities and celebrations, including Canada Day Trip, Saint Patrick's Day Party, Halloween Costume Contests, Holiday Dinner Party, and more
Office perks including company-provided snacks, drinks and events
Employee recognition programs, such as gift cards and “Employee of the Week” rewards
Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
Hands-on experience working with senior-level business leaders

Schedule

This is an office-based role with standard hours from Monday to Friday.

How to Apply

This position is open only to candidates who are currently based in Canada. To apply, please submit your resume through this site.

Equal Opportunity Employer & Accommodations

YuJa is an equal opportunity employer and values diversity at our company. We are committed to fostering an inclusive and accessible recruitment process and work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

If you require reasonable accommodation at any stage of the recruitment process, please let us know. You may indicate your accommodation needs by contacting us directly at careers@yuja.com. We will work with you to provide appropriate accommodations to support your participation in the hiring process. All accommodation requests will be handled confidentially.

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More about this job

Responsibilities

Build and maintain enterprise client relationships through tailored onboarding, training, ongoing support, and proactive account monitoring. Manage renewals and contract changes, identify upsell opportunities, prepare quotations, resolve technical issues, and keep clients and internal stakeholders informed.

Requirements

Candidates should have 1–3 years of client or customer support experience and strong relationship-building and sales skills, including the ability to communicate the value of product enhancements. They should be proactive, organized, empathetic, detail-oriented, comfortable engaging senior professionals, and effective communicators and collaborators.

Skills

Client Onboarding
Customer Support
Account Management
Sales
Upselling
Contract Renewals
Negotiation
Product Training
Technical Issue Resolution
Client Retention
Written Communication
Verbal Communication
Problem-Solving
Time Management
Organization

Benefits

Health Benefits
Vision Benefits
Dental Benefits
RRSP
Gym Subsidies
Flexible Work Hours
Paid Sick Days
Professional Development Opportunities
Learning Reimbursements
Company-Provided Snacks And Drinks
Employee Recognition Programs
Team Engagement Events

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Client Success
Account Management
Client Onboarding
Customer Support
Enterprise Clients
Client Retention
Revenue Growth
Upselling
Renewals
Contract Management
Negotiation
Product Enhancements
Add-Ons
Widgets
Price Quotations
Product Training
Technical Support
Account Monitoring
Stakeholder Updates
Digital Compliance
Accessibility
Cloud-Based Solutions
Higher Education
K-12
Government
Healthcare
Lumina
Panorama
EqualGround

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