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Added 10 mins ago
CNS Operational Purchasing Specialist NCA
Metso
Sudbury, ON · Burlington, ON · Montreal, QC
Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet…
Added 10 mins ago
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Senior Retail Sales Consultant - PartTime - Mayfair Centre, BC
Swarovski
Victoria, BC
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 10 mins ago
SL
Information Technology Audit Manager
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
The Information Technology (IT) Audit Manager is a role within IA that will report to the Director (IT Digital and Data), within Internal Audit. The incumbent will support the execution of…
Added 10 mins ago
M
Product Business Analyst Intern - Winter 2027
McKesson
Mississauga, ON
- Full-time
Reporting to the Senior Manager, Product Innovation, the Business Analyst will play a key role in shaping and delivering a new digital platform within McKesson Canada's Specialty Health…
Added 10 mins ago
CA
Director of Quality Assurance
Cooke Aquaculture Inc.
NB
- Full-time
…product specifications and certifications, supports new product development, and oversees quality assurance across multiple operations in Eastern Canada and…
Added 24 mins ago
Q
Sales Development (SDR) Manager
Quadient
Markham, ON
- $90,000 to $130,000 CAD / year
- Full-time
…relationships. We're looking for a hands-on, people-first Sales Development Manager to lead that team: someone who can review a call in the morning, rework a cadence at lunch and help an…
Added 26 mins ago
C
Senior Manager, Technical Quality Engineering & AI Adoption
CIBC
Toronto, ON
- Full-time
…on large, complex programs and projects that support CIBC’s digital transformation, modernization, and AI integration strategies. This role leverages professional expertise in leading and…
Added 26 mins ago
SD
Technical Project Manager
Symbiotic Digital
ON · Downsview Central, Ontario
- Contract
The Technical Project Manager will provide project and
Added 26 mins ago
Geotechnical Engineering Internship - 2027
Mott MacDonald
Vancouver, BC
As a participant in Prelaunch, our summer internship program, you will embark on a structured three-month development journey that provides the foundational building blocks for starting a…
Added 26 mins ago
Canada Tax Technology Group (CTTG) - Manager, AI Adoption & Enablement - Vancouver
EY
Vancouver, BC
EY's Canada Tax Technology Group (CTTG) is seeking an experienced Manager, AI Adoption & Enablement to help accelerate the practical use of AI across Tax & Law.
Added 41 mins ago
JR
Program and Operations Manager
Jumpstart Refugee Talent
Mississauga, ON
- Full-time
The Program and Operations Manager will oversee program delivery and support the organization’s day-to-day operations. Working closely with the Executive Director, the Manager will…
Added 41 mins ago
AC
Branch Manager - St. Claude Branch
Assiniboine Credit Union
St. Claude, MB
- Full-time
Reporting to the Vice President, Retail, the Branch Manager provides strategic leadership and operational oversight to ensure the delivery of exceptional member experience and compliance…
Added 41 mins ago
F
CX Coordinator, Pharmacy
Felix
Remote, Canada
- Full-time
- Remote
Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer…
Added 41 mins ago
T
Journalist - Housing (Full-time)
Torstar
Toronto, ON
- Full-time
…newspapers and a passion for capitalizing on the fluid world of digital and mobile media. Torstar’s vision for success is driven by a deep customer-centric obsession, continued journalistic…
Added 41 mins ago
AI Product Management Coach
Capco
Toronto, ON
…business takes accountability for its applications, their ongoing development and maintenance, and the business outcomes they are expected to…
Added 54 mins ago
BC
Manager, Workday Consulting
BDO Canada
Toronto, ON
- Full-time
As a Manager specializing in Workday project delivery, you will be accountable for leading Workday implementations, estimating implementation hour allocations, optimization, and…
Added 54 mins ago
S
Senior Retail Sales Consultant - PartTime - Mayfair Centre, BC
SWAROVSKI
Victoria, BC
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 54 mins ago
E
AI Continuous Improvement Specialist
Evans
Calgary, AB
- Full-time
Experience with AI technologies, workflow automation, low-code development platforms, or digital transformation initiatives.
Added 54 mins ago
H
Medical Representative - Abu Dhabi
Haleon
Field, BC
- Full-time
Provide feedback to his/her manager on customer requests, responses to promotions and product access. Also update on changes in the health care system.
Added 54 mins ago
S
Gestionnaire acquisition de talents
St-Amour
Quebec, QC
- $100,000 to $130,000 CAD / year
- Full-time
We are looking for a Talent Acquisition Manager to lead our talent attraction, recruitment, and onboarding initiatives.
Added 54 mins ago
AE
Maintenance Manager
Agrocrop Exports Ltd.
Bolton, ON
- Full-time
Reports to: Senior Operations Manager/Director, Operations
Added 56 mins ago
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Account Supervisor
DEPT®
Toronto, ON
- $70,000 to $80,000 CAD / year
…campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our…
Added 56 mins ago
Production Support Technician
Human Resources Department - NRT Technology Corp.
Toronto, ON
…financial and marketing kiosks, and our completely customizable digital gamification and mobile experiences. NRT has acquired JOINGO®, a revolutionary resort app engagement platform…
Added 56 mins ago
Senior Manager, Software Engineering
Questrade Financial Group
Toronto, ON
We’re looking for our next Senior Manager, Software Engineering. Could It Be You?
Added 56 mins ago
C
Content Coordinator
CWD
Niagara Falls, ON
- $60,000 to $70,000 CAD / year
- Full-time
…within our Niagara Falls location. Reporting to the Marketing Manager, the successful candidate will be responsible for creating compelling and SEO-optimized content to enhance the…

YuJa

Client Onboarding Specialist - SaaS

Toronto, ON, Canada
North York, ON, Canada

$50,000 to $60,000 CAD / year · Full-time

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Job details

Pay: $50,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Nov 4, 2026
Experience: Bring 1-3 years of experience in client/customer support, with a focus on building and maintaining professional relationships.
Posting language: English
Posted: Oct 5, 2026

Original job description

About Us

YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences. Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured.

For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement. Our culture is rooted in collaboration, inclusivity, and belonging, where every team member’s contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve. Meet the YuJa family here and see what makes YuJa special!

About the Role

YuJa Inc. is looking for a proactive, results-driven Account Manager (Client Success & Growth) to join our Client Success team. This role is pivotal in driving post-sales success, client retention, and revenue growth through strategic upselling and renewals. You'll serve as a trusted advisor to our clients, ensuring they achieve maximum value from our solutions while identifying opportunities to expand their engagement with YuJa.

What you will be doing

Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all our SaaS products.
Lead negotiations for the renewal of agreements and manage changes to client contracts efficiently.
Upsell specific product enhancements, such as Add-ons or Widgets with additional, relevant beneficial features.
Prepare and provide accurate price quotations for product upgrades and additional services in a timely manner.
Provide in-depth training and support, ensuring clients understand and maximize the value of our solutions.
Monitor client accounts to identify trends, risks, and opportunities, integrating insights into proactive client support strategies.
Resolve technical issues effectively for all products, ensuring seamless client experience.
Deliver regular progress updates to clients and internal stakeholders, ensuring transparency and alignment.

About You

Bring 1-3 years of experience in client/customer support, with a focus on building and maintaining professional relationships.
Demonstrate strong sales skills, with the ability to identify opportunities and effectively communicate the value of product enhancements/upgrades.
A proactive problem-solver with exceptional written and verbal communication skills.
Confident in engaging with senior-level professionals and managing their needs.
Ability to leverage technology to enhance client engagement and support.
Thrive under pressure with strong emotional intelligence and the ability to empathize with diverse client challenges.
Demonstrate excellent time management, organizational skills, and a curiosity-driven approach to learning.
Competitive, ambitious, and eager to grow in a fast-paced environment.
Detail-oriented and personable, balancing professionalism with a fun and engaging attitude during client interactions.
Collaborate effectively with team members to achieve shared goals and enhance client satisfaction.

Why you'll love working here

YuJa is a multiple-time honoree on Forbes’ list of Best Start-Up Employers in America. We offer a competitive compensation package that includes a base salary range of $50,000–$60,000/year, plus UN-CAPPED performance-based incentives, comprehensive benefits, and engagement opportunities. The final base salary will be determined based on the selected candidate's experience, qualifications, and overall fit for the role.

Comprehensive Benefits:

Health, vision, and dental benefits, 100% employer-paid
Additional benefits include RRSP, gym subsidies, and more
Work-life balance including flexible work hours
Paid sick days

Team Engagement:

Fun activities and celebrations, including Canada Day Trip, Saint Patrick's Day Party, Halloween Costume Contests, Holiday Dinner Party, and more
Office perks including company-provided snacks, drinks and events
Employee recognition programs, such as gift cards and “Employee of the Week” rewards
Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
Hands-on experience working with senior-level business leaders

Schedule

This is an office-based role with standard hours from Monday to Friday.

How to Apply

This position is open only to candidates who are currently based in Canada. To apply, please submit your resume through this site.

Equal Opportunity Employer & Accommodations

YuJa is an equal opportunity employer and values diversity at our company. We are committed to fostering an inclusive and accessible recruitment process and work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

If you require reasonable accommodation at any stage of the recruitment process, please let us know. You may indicate your accommodation needs by contacting us directly at careers@yuja.com. We will work with you to provide appropriate accommodations to support your participation in the hiring process. All accommodation requests will be handled confidentially.

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More about this job

Responsibilities

Build and maintain enterprise client relationships through tailored onboarding, training, ongoing support, and proactive account monitoring. Manage renewals and contract changes, identify upsell opportunities, prepare quotations, resolve technical issues, and keep clients and internal stakeholders informed.

Requirements

Candidates should have 1–3 years of client or customer support experience and strong relationship-building and sales skills, including the ability to communicate the value of product enhancements. They should be proactive, organized, empathetic, detail-oriented, comfortable engaging senior professionals, and effective communicators and collaborators.

Skills

Client Onboarding
Customer Support
Account Management
Sales
Upselling
Contract Renewals
Negotiation
Product Training
Technical Issue Resolution
Client Retention
Written Communication
Verbal Communication
Problem-Solving
Time Management
Organization

Benefits

Health Benefits
Vision Benefits
Dental Benefits
RRSP
Gym Subsidies
Flexible Work Hours
Paid Sick Days
Professional Development Opportunities
Learning Reimbursements
Company-Provided Snacks And Drinks
Employee Recognition Programs
Team Engagement Events

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Client Success
Account Management
Client Onboarding
Customer Support
Enterprise Clients
Client Retention
Revenue Growth
Upselling
Renewals
Contract Management
Negotiation
Product Enhancements
Add-Ons
Widgets
Price Quotations
Product Training
Technical Support
Account Monitoring
Stakeholder Updates
Digital Compliance
Accessibility
Cloud-Based Solutions
Higher Education
K-12
Government
Healthcare
Lumina
Panorama
EqualGround

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