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Added 8 mins ago
CI
Senior Analyst, Nuclear Safety Analysis
Calian in Space & Technology
Ottawa, ON
- Full-time
As a Senior Nuclear Analyst, you will lead technical work in nuclear safety and licensing, act as a key point of contact for clients, and support project delivery from planning through…
Added 8 mins ago
AC
Senior Manager, Financial Information and Control
Alimentation Couche-Tard
Laval, QC
- Full-time
…a key role in the company. The main responsibilities of the senior manager within this group are as…
Added 8 mins ago
R
Senior BDR, Inbound
RestoReach
Canada
- Full-time
Direct pathway to Manager, Business Development (Inbound), with the opportunity to hire, coach, and lead a team of Inbound BDRs as RestoReach grows.
Added 8 mins ago
FH
Assistant Director, Finance and Business Support
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
Develop key relationships with respective department Heads and senior managers to provide financial support and understanding of short and long term financial plans.
Added 8 mins ago
R
Social Impact Specialist
Range
Toronto, ON
- $60,000 to $75,000 CAD / year
- Full-time
Learn from leaders. You'll work closely with the Director and Manager of Social Impact to support our largest partnerships and interact with Senior and Executive leadership across the…
Added 8 mins ago
J&
Senior Finance Manager, Surgery Canada
Johnson & Johnson
Markham, ON
- Full-time
We are searching for the best talent for a Senior Finance Manager, Surgery Canada to be in Markham, ON.
Added 8 mins ago
KE
Analyst/Associate
Kanin Energy
Calgary, AB
- Full-time
…market analysis to join our Calgary-based team. Reporting to the Manager, Corporate Development, this is a high-impact role for someone who wants to move from pure transaction execution…
Added 11 mins ago
Loyalty Strategy Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON
As the Loyalty Strategy & Planning Manager, you will leverage your passion for customer loyalty and data-driven strategy to help strengthen and optimize the Scene+ loyalty program. In this…
Added 11 mins ago
Senior Product Manager
Questrade Financial Group
Toronto, ON
We're looking for our next Senior Product Manager. Could It Be You?
Added 11 mins ago
R
2027 Winter – GRM, AI Developer Intern - Innovation & AI Center of Excellence (4 Months)
RBC
Toronto, ON
- Full-time
Participate in the end-to-end development of high-impact AI solutions, from idea design and PoC to production deployment.
Added 11 mins ago
R
Senior Manager, IT Risk and Controls
RBC
Toronto, ON
- Full-time
Leading in the development, implementation and enforcement of organization-wide security risk assessment and control standards, policies and procedures.
Added 11 mins ago
R
Senior Manager, Application Development and Integration
RBC
Toronto, ON
- Full-time
Senior Manager – CNB Treasury Management Integration Services will lead a team of engineers, plan technical projects, collaborate with business partners, bridge the gap between business…
Added 11 mins ago
R
Senior Manager, Treasury Solutions, Capital Markets
RBC
Toronto, ON
- Full-time
As the Senior Manager, Treasury Solutions, with RBC’s Treasury Solutions Capital Markets Coverage team, you will be responsible to proactively provide advice and enable clients to leverage…
Added 11 mins ago
R
Senior Specialist, CA Milvus Payment Processing
RBC
Toronto, ON
- Full-time
Identify, develop and propose improvement to the manager on daily operations.
Added 11 mins ago
P
Manager -Financial Crime and AML
PwC
Toronto, ON · Montreal, QC
- Full-time
As a Manager -Financial Crime and AML, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 11 mins ago
R
2027 Winter – GRM, AI Developer Intern - Innovation & AI Center of Excellence (4 Months)
RBC
Toronto, ON
- Full-time
Participate in the end-to-end development of high-impact AI solutions, from idea design and PoC to production deployment.
Added 27 mins ago
T
Executive Assistant
TruStage
ON · Ontario, Canada
- Full-time
Assist in management of senior management calendars and activities to allow senior manager(s) to achieve corporate/divisional objectives.
Added 27 mins ago
T
Senior Personal Banker Trainee - Investing
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 27 mins ago
T
Senior Personal Banker Trainee - Investing
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 27 mins ago
T
Senior Operations Analyst
TD
Burlington, ON
- Full-time
This role will report to the Senior Manager Operations and act as a cross functional process analyst within TDEF Operations and provide product support including manuals, playbooks, SOPs.…
Added 27 mins ago
Senior Platform Engineer, AI & Fabrics
BMO
Toronto, ON · FCP
…AI safe, governed, and scalable. We are seeking experienced Senior Engineers to help build and operate the core infrastructure that governs how AI runs at BMO: the AI Gateway, Policy…
Added 27 mins ago
B
Senior Manager, Data & AI
BDO
Vancouver, BC
- Full-time
BDO Digital’s Vancouver office is looking for a Senior Manager to join our Data & AI Consulting Practice team and own the following responsibilities:
Added 38 mins ago
FC
Project Manager
Federated Co-operatives Limited
Regina, SK
- Full-time
Federated Co-operatives Limited (FCL) is hiring a Project Manager on a permanent basis on our Facilities, Design & Development team.
Added 38 mins ago
CS
General Manager - Community Futures South Fraser
Connext Staffing Solutions Inc.
Mission, BC
- Full-time
Reporting to the Board, the General Manager is CFSF’s senior operational leader. You will set the pace for a small, collaborative team and be accountable for organizational performance,…
Added 38 mins ago
VE
Procurement Manager
Victor Energy
Calgary, AB
- Full-time
The Procurement Manager's role is to execute and drive the procurement strategy for materials, equipment and services while building and maintaining business relationships with external…

YuJa

Client Onboarding Specialist - SaaS

Toronto, ON, Canada
North York, ON, Canada

$50,000 to $60,000 CAD / year · Full-time

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Job details

Pay: $50,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Nov 4, 2026
Experience: Bring 1-3 years of experience in client/customer support, with a focus on building and maintaining professional relationships.
Posting language: English
Posted: Oct 5, 2026

Original job description

About Us

YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences. Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured.

For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement. Our culture is rooted in collaboration, inclusivity, and belonging, where every team member’s contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve. Meet the YuJa family here and see what makes YuJa special!

About the Role

YuJa Inc. is looking for a proactive, results-driven Account Manager (Client Success & Growth) to join our Client Success team. This role is pivotal in driving post-sales success, client retention, and revenue growth through strategic upselling and renewals. You'll serve as a trusted advisor to our clients, ensuring they achieve maximum value from our solutions while identifying opportunities to expand their engagement with YuJa.

What you will be doing

Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all our SaaS products.
Lead negotiations for the renewal of agreements and manage changes to client contracts efficiently.
Upsell specific product enhancements, such as Add-ons or Widgets with additional, relevant beneficial features.
Prepare and provide accurate price quotations for product upgrades and additional services in a timely manner.
Provide in-depth training and support, ensuring clients understand and maximize the value of our solutions.
Monitor client accounts to identify trends, risks, and opportunities, integrating insights into proactive client support strategies.
Resolve technical issues effectively for all products, ensuring seamless client experience.
Deliver regular progress updates to clients and internal stakeholders, ensuring transparency and alignment.

About You

Bring 1-3 years of experience in client/customer support, with a focus on building and maintaining professional relationships.
Demonstrate strong sales skills, with the ability to identify opportunities and effectively communicate the value of product enhancements/upgrades.
A proactive problem-solver with exceptional written and verbal communication skills.
Confident in engaging with senior-level professionals and managing their needs.
Ability to leverage technology to enhance client engagement and support.
Thrive under pressure with strong emotional intelligence and the ability to empathize with diverse client challenges.
Demonstrate excellent time management, organizational skills, and a curiosity-driven approach to learning.
Competitive, ambitious, and eager to grow in a fast-paced environment.
Detail-oriented and personable, balancing professionalism with a fun and engaging attitude during client interactions.
Collaborate effectively with team members to achieve shared goals and enhance client satisfaction.

Why you'll love working here

YuJa is a multiple-time honoree on Forbes’ list of Best Start-Up Employers in America. We offer a competitive compensation package that includes a base salary range of $50,000–$60,000/year, plus UN-CAPPED performance-based incentives, comprehensive benefits, and engagement opportunities. The final base salary will be determined based on the selected candidate's experience, qualifications, and overall fit for the role.

Comprehensive Benefits:

Health, vision, and dental benefits, 100% employer-paid
Additional benefits include RRSP, gym subsidies, and more
Work-life balance including flexible work hours
Paid sick days

Team Engagement:

Fun activities and celebrations, including Canada Day Trip, Saint Patrick's Day Party, Halloween Costume Contests, Holiday Dinner Party, and more
Office perks including company-provided snacks, drinks and events
Employee recognition programs, such as gift cards and “Employee of the Week” rewards
Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
Hands-on experience working with senior-level business leaders

Schedule

This is an office-based role with standard hours from Monday to Friday.

How to Apply

This position is open only to candidates who are currently based in Canada. To apply, please submit your resume through this site.

Equal Opportunity Employer & Accommodations

YuJa is an equal opportunity employer and values diversity at our company. We are committed to fostering an inclusive and accessible recruitment process and work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

If you require reasonable accommodation at any stage of the recruitment process, please let us know. You may indicate your accommodation needs by contacting us directly at careers@yuja.com. We will work with you to provide appropriate accommodations to support your participation in the hiring process. All accommodation requests will be handled confidentially.

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More about this job

Responsibilities

Build and maintain enterprise client relationships through tailored onboarding, training, ongoing support, and proactive account monitoring. Manage renewals and contract changes, identify upsell opportunities, prepare quotations, resolve technical issues, and keep clients and internal stakeholders informed.

Requirements

Candidates should have 1–3 years of client or customer support experience and strong relationship-building and sales skills, including the ability to communicate the value of product enhancements. They should be proactive, organized, empathetic, detail-oriented, comfortable engaging senior professionals, and effective communicators and collaborators.

Skills

Client Onboarding
Customer Support
Account Management
Sales
Upselling
Contract Renewals
Negotiation
Product Training
Technical Issue Resolution
Client Retention
Written Communication
Verbal Communication
Problem-Solving
Time Management
Organization

Benefits

Health Benefits
Vision Benefits
Dental Benefits
RRSP
Gym Subsidies
Flexible Work Hours
Paid Sick Days
Professional Development Opportunities
Learning Reimbursements
Company-Provided Snacks And Drinks
Employee Recognition Programs
Team Engagement Events

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Client Success
Account Management
Client Onboarding
Customer Support
Enterprise Clients
Client Retention
Revenue Growth
Upselling
Renewals
Contract Management
Negotiation
Product Enhancements
Add-Ons
Widgets
Price Quotations
Product Training
Technical Support
Account Monitoring
Stakeholder Updates
Digital Compliance
Accessibility
Cloud-Based Solutions
Higher Education
K-12
Government
Healthcare
Lumina
Panorama
EqualGround

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