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Added 3 mins ago
SC
Rigging Artists - (Junior, Mid, Senior)
Stellar Creative Lab
Vancouver, BC
- $57,000 to $90,000 CAD / year
- Full-time
…performances in iconic characters. Working closely with the Rigging Lead, you will apply a deep understanding of anatomy, musculature, and movement to build robust, animator-friendly rigs.…
Added 3 mins ago
SC
Rigging Lead
Stellar Creative Lab
Vancouver, BC
- $80,000 to $95,000 CAD / year
- Full-time
In this critical technical and creative role, you will help your tight-knit team push boundaries to provide the animation department with exceptional tools. You aren't just building…
Added 3 mins ago
OG
Project Manager
Optel Group
Quebec, QC
- Full-time
…budget. In addition, the project Manager will support the ongoing development and improvement of project management activities, including the stage/gate delivery process and coordination of…
Added 15 mins ago
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Project Manager
Rising Edge Group
Calgary, AB
- Full-time
Initiate project setup following award and estimate handoff, ensuring appropriate team structure, budget alignment, documentation, and systems are in place to support an effective project…
Added 15 mins ago
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Enterprise Data Systems Analyst
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
The role involves providing software and/or hardware development and support services to NAIT clients, handling moderately complex, non-routine issues using technical knowledge gained…
Added 15 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Contribute to the development and implementation of relevant IT policies, standards, and operating procedures within the team’s technical domain
Added 15 mins ago
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Project Manager
Rising Edge Group
Kelowna, BC
- Full-time
Initiate project setup following award and estimate handoff, ensuring appropriate team structure, budget alignment, documentation, and systems are in place to support an effective project…
Added 15 mins ago
ED
Senior Quality Engineer/Lead - EN 323
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
The Digital Platforms team within the Working Capital Solutions group is seeking a Senior Quality Engineer/Lead with specialized AI expertise to help build and evolve EDC's AI-enabled…
Added 15 mins ago
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Civil Project Engineer
Agnico Eagle Mines Limited
Cochrane, ON
- Full-time
…And, we value your commitment to treat every person on our team with respect, helping us to operate safely, protect the environment and make a positive contribution to our local…
Added 15 mins ago
TD
Move Coordinator (Term)
Toronto District School Board
Toronto, ON
- $98,343 to $107,249 CAD / year
- Contract
Our staff members are the backbone of our system. Becoming a part of the TDSB team means joining a talented community of educators and support staff dedicated to enriching the lives of all…
Added 15 mins ago
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Warranty Engineer
Tata Technologies
Markham, ON
- Full-time
Minimum 1.5 years of relevant engineering and/or hardware/software troubleshooting/development experience
Added 15 mins ago
WG
Commercial Construction Estimator - Woodhouse Contracting
Woodhouse Group
Kitchener, ON
- Full-time
We are looking for an experienced Commercial Construction Estimator to join our General Contracting team in Kitchener. You will take ownership of commercial and institutional construction…
Added 15 mins ago
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Lead Applied Scientist – Signal Processing & Machine Learning
AquaEye / VodaSafe Inc
Vancouver, BC · Greater Vancouver, BC
- $120,000 to $180,000 CAD / year
- Full-time
This is a highly hands-on role within a small, collaborative product-development team. You will work closely with hardware, embedded software, engineering and product leadership to help…
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Optical Systems Architect
Nokia
Ottawa, ON · Kanata, ON
- Full-time
As part of Nokia’s Optical Architecture group, you will have a unique opportunity to lead the design and architecture of novel optical DWDM communication systems. You will be responsible…
Added 18 mins ago
T
Finance Operations Analyst III
TD
Dieppe, NB
- Full-time
Participate in personal performance management and development activities, including cross training within own team
Added 18 mins ago
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Data Engineer II
TD
Toronto, ON
- Full-time
Participate in personal performance management and development activities, including cross training within own team
Added 18 mins ago
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Manager, Customer Experience
TD
Sudbury, ON
- Part-time
· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Added 18 mins ago
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Assistant Branch Manager Trainee
TD
Vaughan, ON · Woodbridge, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 18 mins ago
T
Software Engineer II
TD
Toronto, ON
- Full-time
Participate in personal performance management and development activities, including cross training within own team
Added 18 mins ago
T
Data Engineer II
TD
Toronto, ON
- Full-time
Participate in personal performance management and development activities, including cross training within own team
Added 18 mins ago
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Software Engineer III
TD
Toronto, ON
- Full-time
Lead the creation of solution options and ultimately a comprehensive end-to-end solution and coordinate relevant stakeholders, as required to support development initiatives; following a…
Added 18 mins ago
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Manager, Models & AI Governance
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 18 mins ago
SL
Engineering Manager
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
We're not playing it safe. We're building with AI and creating omnichannel experiences - at the speed customers now expect. You lead the squad. Your team's success is your success.
Added 18 mins ago
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Sr. Manager, Production Application Support
CIBC
Toronto, ON
- Full-time
People Leadership- Lead and coach a high performing group team of individuals. Direct, motivate, and develop your team, maximizing their contributions and professional growth. Share…
Added 18 mins ago
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Cyber Implementation Specialist
CAE
Ottawa, ON
- Full-time
…programs. This role is embedded within the D&S Canada architecture team and supports both project delivery and in-service…

YuJa

Client Onboarding Specialist - SaaS

Toronto, ON, Canada
North York, ON, Canada

$50,000 to $60,000 CAD / year · Full-time

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Job details

Pay: $50,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Nov 4, 2026
Experience: Bring 1-3 years of experience in client/customer support, with a focus on building and maintaining professional relationships.
Posting language: English
Posted: Oct 5, 2026

Original job description

About Us

YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences. Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured.

For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement. Our culture is rooted in collaboration, inclusivity, and belonging, where every team member’s contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve. Meet the YuJa family here and see what makes YuJa special!

About the Role

YuJa Inc. is looking for a proactive, results-driven Account Manager (Client Success & Growth) to join our Client Success team. This role is pivotal in driving post-sales success, client retention, and revenue growth through strategic upselling and renewals. You'll serve as a trusted advisor to our clients, ensuring they achieve maximum value from our solutions while identifying opportunities to expand their engagement with YuJa.

What you will be doing

Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all our SaaS products.
Lead negotiations for the renewal of agreements and manage changes to client contracts efficiently.
Upsell specific product enhancements, such as Add-ons or Widgets with additional, relevant beneficial features.
Prepare and provide accurate price quotations for product upgrades and additional services in a timely manner.
Provide in-depth training and support, ensuring clients understand and maximize the value of our solutions.
Monitor client accounts to identify trends, risks, and opportunities, integrating insights into proactive client support strategies.
Resolve technical issues effectively for all products, ensuring seamless client experience.
Deliver regular progress updates to clients and internal stakeholders, ensuring transparency and alignment.

About You

Bring 1-3 years of experience in client/customer support, with a focus on building and maintaining professional relationships.
Demonstrate strong sales skills, with the ability to identify opportunities and effectively communicate the value of product enhancements/upgrades.
A proactive problem-solver with exceptional written and verbal communication skills.
Confident in engaging with senior-level professionals and managing their needs.
Ability to leverage technology to enhance client engagement and support.
Thrive under pressure with strong emotional intelligence and the ability to empathize with diverse client challenges.
Demonstrate excellent time management, organizational skills, and a curiosity-driven approach to learning.
Competitive, ambitious, and eager to grow in a fast-paced environment.
Detail-oriented and personable, balancing professionalism with a fun and engaging attitude during client interactions.
Collaborate effectively with team members to achieve shared goals and enhance client satisfaction.

Why you'll love working here

YuJa is a multiple-time honoree on Forbes’ list of Best Start-Up Employers in America. We offer a competitive compensation package that includes a base salary range of $50,000–$60,000/year, plus UN-CAPPED performance-based incentives, comprehensive benefits, and engagement opportunities. The final base salary will be determined based on the selected candidate's experience, qualifications, and overall fit for the role.

Comprehensive Benefits:

Health, vision, and dental benefits, 100% employer-paid
Additional benefits include RRSP, gym subsidies, and more
Work-life balance including flexible work hours
Paid sick days

Team Engagement:

Fun activities and celebrations, including Canada Day Trip, Saint Patrick's Day Party, Halloween Costume Contests, Holiday Dinner Party, and more
Office perks including company-provided snacks, drinks and events
Employee recognition programs, such as gift cards and “Employee of the Week” rewards
Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
Hands-on experience working with senior-level business leaders

Schedule

This is an office-based role with standard hours from Monday to Friday.

How to Apply

This position is open only to candidates who are currently based in Canada. To apply, please submit your resume through this site.

Equal Opportunity Employer & Accommodations

YuJa is an equal opportunity employer and values diversity at our company. We are committed to fostering an inclusive and accessible recruitment process and work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

If you require reasonable accommodation at any stage of the recruitment process, please let us know. You may indicate your accommodation needs by contacting us directly at careers@yuja.com. We will work with you to provide appropriate accommodations to support your participation in the hiring process. All accommodation requests will be handled confidentially.

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More about this job

Responsibilities

Build and maintain enterprise client relationships through tailored onboarding, training, ongoing support, and proactive account monitoring. Manage renewals and contract changes, identify upsell opportunities, prepare quotations, resolve technical issues, and keep clients and internal stakeholders informed.

Requirements

Candidates should have 1–3 years of client or customer support experience and strong relationship-building and sales skills, including the ability to communicate the value of product enhancements. They should be proactive, organized, empathetic, detail-oriented, comfortable engaging senior professionals, and effective communicators and collaborators.

Skills

Client Onboarding
Customer Support
Account Management
Sales
Upselling
Contract Renewals
Negotiation
Product Training
Technical Issue Resolution
Client Retention
Written Communication
Verbal Communication
Problem-Solving
Time Management
Organization

Benefits

Health Benefits
Vision Benefits
Dental Benefits
RRSP
Gym Subsidies
Flexible Work Hours
Paid Sick Days
Professional Development Opportunities
Learning Reimbursements
Company-Provided Snacks And Drinks
Employee Recognition Programs
Team Engagement Events

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Client Success
Account Management
Client Onboarding
Customer Support
Enterprise Clients
Client Retention
Revenue Growth
Upselling
Renewals
Contract Management
Negotiation
Product Enhancements
Add-Ons
Widgets
Price Quotations
Product Training
Technical Support
Account Monitoring
Stakeholder Updates
Digital Compliance
Accessibility
Cloud-Based Solutions
Higher Education
K-12
Government
Healthcare
Lumina
Panorama
EqualGround

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