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Added 9 mins ago
Global Account Manager
Cogent Communications
Montreal, QC
Full-time
Identify new business opportunities within a prescribed Regional Sales Territory via sourcing and Hunting to identify new business opportunities within a global sales territory and target…
Added 9 mins ago
Assistant Store Manager Winners HomeSense Cobourg Shopping Centre
TJX Canada – Winners, Marshalls, HomeSense
Cobourg, ON
$48,592.5 to $68,029.5 CAD / year
Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 9 mins ago
Responsable du développement commercial/Business Development Manager
Transcat
Montreal, QC
Full-time
…over 1,000 employees - in technical, consulting, operational, sales, finance, and corporate roles - we have stood the test of time by delivering on our Trust in Every Measure promise to our…
Added 9 mins ago
Sr. Sales Manager, Canada - Starlink Enterprise Sales
SpaceXAI
Canada
The Starlink Enterprise Sales team is hiring a results-driven Sr. Sales Manager to drive Starlink adoption across Canada. This role reports directly into the Enterprise Sales Director –…
Added 24 mins ago
Sr. Customer Success Manager
Assent
Toronto, ON · Ottawa, Ontario
$100,000 to $130,000 CAD / year
Full-time
The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their…
Added 24 mins ago
Sr. Customer Success Manager
Assent
Ottawa, ON
$100,000 to $130,000 CAD / year
Full-time
The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their…
Added 39 mins ago
Client Services Manager
Acosta
Matheson, ON
Full-time
3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
Added 54 mins ago
Senior Relationship Manager (Banking & Custody)
The Citco Group Limited
Toronto, ON
Full-time
…services. The incumbent would be a commercially-minded relationship manager with strong banking/custody product knowledge, comfortable operating at the intersection of client service,…
Added 1 hour ago
Gestionnaire de compte - Account Manager
Parts Town Canada
Toronto, ON
Full-time
Added 1 hour ago
(CAN) Meat Department Manager
Walmart Canada
Estevan, SK
Full-time
…meetings to review SWAS Reports for food products, orders and sales information and ensures in-stock and appropriate inventory levels in the Meat Department by executing all merchandising…
Added 1 hour ago
(CAN) Consumables Associate PT
Walmart Canada
Owen Sound, ON
Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 1 hour ago
(CAN) Consumables Associate PT
Walmart Canada
Owen Sound, ON
Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 1 hour ago
(CAN) Over-the-Counter Associate
Walmart Canada
Gander, NL
Full-time
Maximizing department sales and profit with direction from the Pharmacy Manager.
Added 1 hour ago
(CAN) Meat Department Manager
Walmart Canada
Estevan, SK
Full-time
…meetings to review SWAS Reports for food products, orders and sales information and ensures in-stock and appropriate inventory levels in the Meat Department by executing all merchandising…
Added 1 hour ago
Credit Analyst
SRS Distribution Inc.
Nanaimo, BC
Full-time
Reporting to the Credit Manager, the Credit Analyst focuses on key customer accounts as well as working with the AR team providing support where needed.
Added 1 hour ago
Customer Service Representative
Water Treatment Equipment Co
ON · Simcoe, ON
Full-time
Process new contracts, create customer account and schedule installation, as required
Added 1 hour ago
Sales - National Manager, Sales
Everllence
BC · West Vancouver, BC
Full-time
The National Sales Manager is responsible for driving sales growth and business development for new Everllence equipment within the Turbomachinery market across an assigned territory and/or…
Added 1 hour ago
(CAN) Front End Checkout Team Associate
Walmart Canada
Winnipeg, MB
Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 1 hour ago
(CAN) Consumables Associate
Walmart Canada
AB · Edmonton, AB
Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 1 hour ago
Consumables Associate
Walmart Canada
AB · Edmonton, AB
Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 1 hour ago
Reporting & Analysis Manager (Financial Services)
Leons Furniture Limited
Edmonton, AB
Full-time
The Financial Services Reporting & Analysis Manager will oversee reporting and analytics for the entire Financial Services division at LFL – which includes support for consumer credit,…
Added 1 hour ago
Customer Service Manager
Teledyne Technologies Incorporated
Waterloo, ON · Canada - Waterloo, ON
Full-time
We are looking for a seasoned Customer Service Manager to join our team on a 14-month contract. Reporting to the Director of Sales Operations and Planning, the successful candidate will…
Added 1 hour ago
EPC Account Manager
Yokogawa
AB · YCA_Alberta, Canada
Full-time
The Account Manager will work closely with industry leadership, sales, solutions, product teams, and regional account teams to identify projects early in the development lifecycle and…
Added 1 hour ago
Territory Sales Manager – Outside Sales & New Business Development
Greif
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
033332 Territory Sales Manager – Outside Sales & New Business Development (Open)
Added 1 hour ago
Projects Documentation Coordinator
Envent
Calgary, AB
Full-time
…complete, current, and traceable. Reporting to the Project Manager, the Coordinator works with Drafting, Engineering, Production, Quality and Compliance, Sales, and customers to route…

YuJa

Client Success Analyst

Toronto, ON, Canada
North York, ON, Canada

Pay: $50,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Oct 30, 2026
Experience: Bring 1-3 years of experience in client/customer support, with a focus on building and maintaining professional relationships.
Posting language: English
Posted: Sep 30, 2026

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Original job description

About Us

YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences. Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured.

For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement. Our culture is rooted in collaboration, inclusivity, and belonging, where every team member’s contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve. Meet the YuJa family here and see what makes YuJa special!

About the Role

YuJa Inc. is looking for a proactive, results-driven Account Manager (Client Success & Growth) to join our Client Success team. This role is pivotal in driving post-sales success, client retention, and revenue growth through strategic upselling and renewals. You'll serve as a trusted advisor to our clients, ensuring they achieve maximum value from our solutions while identifying opportunities to expand their engagement with YuJa.

What you will be doing

Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all our SaaS products.
Lead negotiations for the renewal of agreements and manage changes to client contracts efficiently.
Upsell specific product enhancements, such as Add-ons or Widgets with additional, relevant beneficial features.
Prepare and provide accurate price quotations for product upgrades and additional services in a timely manner.
Provide in-depth training and support, ensuring clients understand and maximize the value of our solutions.
Monitor client accounts to identify trends, risks, and opportunities, integrating insights into proactive client support strategies.
Resolve technical issues effectively for all products, ensuring seamless client experience.
Deliver regular progress updates to clients and internal stakeholders, ensuring transparency and alignment.

About You

Bring 1-3 years of experience in client/customer support, with a focus on building and maintaining professional relationships.
Demonstrate strong sales skills, with the ability to identify opportunities and effectively communicate the value of product enhancements/upgrades.
A proactive problem-solver with exceptional written and verbal communication skills.
Confident in engaging with senior-level professionals and managing their needs.
Ability to leverage technology to enhance client engagement and support.
Thrive under pressure with strong emotional intelligence and the ability to empathize with diverse client challenges.
Demonstrate excellent time management, organizational skills, and a curiosity-driven approach to learning.
Competitive, ambitious, and eager to grow in a fast-paced environment.
Detail-oriented and personable, balancing professionalism with a fun and engaging attitude during client interactions.
Collaborate effectively with team members to achieve shared goals and enhance client satisfaction.

Why you'll love working here

YuJa is a multiple-time honoree on Forbes’ list of Best Start-Up Employers in America. We offer a competitive compensation package that includes a base salary range of $50,000–$60,000/year, plus UN-CAPPED performance-based incentives, comprehensive benefits, and engagement opportunities. The final base salary will be determined based on the selected candidate's experience, qualifications, and overall fit for the role.

Comprehensive Benefits:

Health, vision, and dental benefits, 100% employer-paid
Additional benefits include RRSP, gym subsidies, and more
Work-life balance including flexible work hours
Paid sick days

Team Engagement:

Fun activities and celebrations, including Canada Day Trip, Saint Patrick's Day Party, Halloween Costume Contests, Holiday Dinner Party, and more
Office perks including company-provided snacks, drinks and events
Employee recognition programs, such as gift cards and “Employee of the Week” rewards
Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
Hands-on experience working with senior-level business leaders

Schedule

This is an office-based role with standard hours from Monday to Friday.

How to Apply

This position is open only to candidates who are currently based in Canada. To apply, please submit your resume through this site.

Equal Opportunity Employer & Accommodations

YuJa is an equal opportunity employer and values diversity at our company. We are committed to fostering an inclusive and accessible recruitment process and work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

If you require reasonable accommodation at any stage of the recruitment process, please let us know. You may indicate your accommodation needs by contacting us directly at careers@yuja.com. We will work with you to provide appropriate accommodations to support your participation in the hiring process. All accommodation requests will be handled confidentially.

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More about this job

Responsibilities

Build and maintain enterprise client relationships through onboarding, training, ongoing support, and proactive account monitoring. Manage renewals and contract changes, identify upselling opportunities, prepare quotations, resolve technical issues, and keep clients and internal stakeholders informed.

Requirements

Candidates should have 1–3 years of client or customer support experience and demonstrate strong relationship-building and sales skills. They should communicate effectively, solve problems proactively, manage time and details well, and be comfortable supporting senior-level professionals in a fast-paced environment.

Skills

Customer Support
Account Management
Sales
Upselling
Contract Renewal Negotiation
Client Onboarding
Product Training
Technical Issue Resolution
Client Retention
Revenue Growth
Written Communication
Verbal Communication
Problem-Solving
Time Management
Organization

Benefits

Health Benefits
Vision Benefits
Dental Benefits
Employer-Paid Benefits
RRSP
Gym Subsidies
Flexible Work Hours
Paid Sick Days
Company-Provided Snacks And Drinks
Employee Recognition Programs
Professional Development Opportunities
Learning And Development Reimbursements
Performance-Based Incentives

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Cloud-Based Solutions
Digital Compliance
Accessibility
Enterprise Clients
Client Success
Account Management
Client Retention
Revenue Growth
Upselling
Renewals
Contract Negotiation
Client Onboarding
Product Training
Technical Support
Price Quotations
Account Monitoring
Risk Identification
Client Engagement
Stakeholder Communication
Higher Education
K-12
Government
Healthcare
Lumina
Panorama
EqualGround
Verity

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