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Added 23 mins ago
Manager, ERP Finance Lead
Avanade
Toronto, ON
Full-time
We are seeking an experienced Manager, ERP Finance Lead to lead Microsoft Dynamics 365 Finance solutions for enterprise clients. This role combines deep finance functional expertise with…
Added 23 mins ago
Manager, ERP Supply Chain Lead
Avanade
Toronto, ON
Full-time
We are seeking an experienced Manager, ERP Supply Chain Lead to lead Microsoft Dynamics 365 Supply Chain Management solutions for enterprise clients. This role combines deep supply chain…
Added 23 mins ago
Manager, ERP Delivery Lead
Avanade
Toronto, ON
Full-time
We are seeking an experienced Manager, ERP Delivery Lead to lead complex ERP transformation programs and strategic client engagements. This role is accountable for delivery outcomes across…
Added 23 mins ago
Management Trainee
Enterprise
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Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 23 mins ago
Senior Business Development Manager – Retail Media & Ecommerce
Accrue
Toronto, ON
Full-time
Build and manage your own pipeline of mid-market and enterprise brands through outbound prospecting, networking, events, and your industry relationships.
Added 23 mins ago
Small Business Relationship Manager VP
Associated Bank
Richmond, BC
Full-time
As a Small Business Banking Relationship Manager, you'll build and grow relationships with business clients while helping them achieve their financial goals. You'll manage a portfolio of…
Added 24 mins ago
Assistant Store Manager - Sales & Service, Full Time, Toronto - Pottery Barn Kids and Teen
Williams-Sonoma
Toronto, ON
Full-time
Overview of the Assistant Manager of Sales and Service role
Added 24 mins ago
Sr. Sales Manager, Canada - Starlink Enterprise Sales
SpaceXAI
Canada
The Starlink Enterprise Sales team is hiring a results-driven Sr. Sales Manager to drive Starlink adoption across Canada. This role reports directly into the Enterprise Sales Director –…
Added 1 hour ago
Customer Service Manager
Teledyne Technologies Incorporated
Waterloo, ON · Canada - Waterloo, ON
Full-time
We are looking for a seasoned Customer Service Manager to join our team on a 14-month contract. Reporting to the Director of Sales Operations and Planning, the successful candidate will…
Added 2 hours ago
Enterprise Application Administrator
DIRTT
AB · Calgary, AB
Full-time
The Enterprise Application Administrator owns the administration, configuration, and lifecycle of DIRTT's core business applications. You are the technical authority and escalation point…
Added 2 hours ago
Retail Shift Leader
Canna Cabana
Lacombe, AB
Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 2 hours ago
Customer Onboarding Specialist
Jobber
Toronto, ON
Full-time
…Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience…
Added 2 hours ago
Customer Onboarding Specialist
Jobber
Kitchener, ON
Full-time
…Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience…
Added 2 hours ago
Customer Onboarding Specialist
Jobber
AB · Edmonton, AB
Full-time
…Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience…
Added 2 hours ago
Customer Onboarding Specialist
Jobber
Vancouver, BC
Full-time
…Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience…
Added 3 hours ago
Team Lead, Sales
Rockwell Automation
Waterloo, ON · Canada-Ontario-Waterloo
$93,360 to $116,700 CAD / year
Full-time
As a Sales Team Lead at Clearpath Robotics by Rockwell Automation, you will manage the Clearpath Research Solutions sales team, with accountability for team performance, revenue growth, and…
Added 3 hours ago
Manager – Banking Cloud & Platform Engineering (35857)
Myticas Consulting
Toronto, ON
Full-time
Manager – Banking Cloud & Platform Engineering
Added 3 hours ago
Manager, Fulfillment (TBS)
The Beer Store
Bolton, ON
Full-time
…1927 and today, The Beer Store is the primary distribution and sales channel for beer in Ontario and is owned by 28+ Ontario-based brewers! Through our Retail Stores, Distribution Centres,…
Added 3 hours ago
Google Cloud Data & Software Solutions Manager (35087)
Myticas Consulting
Toronto, ON
Full-time
Lead and grow a Google Cloud technology practice focused on enterprise and mid-market digital transformation initiatives
Added 3 hours ago
Senior Supplier Relationship Manager
BMO
Toronto, ON
Full-time
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Added 4 hours ago
Estimating and Procurement Manager
The Taggart Group of Companies
Ottawa, ON
Full-time
The Estimating and Procurement Manager leads the estimating, costing, tendering, purchasing, procurement and contract-administration functions for Tartan Homes. The role provides oversight…
Added 4 hours ago
Senior Product Manager, Applied AI
Udemy
Canada
Full-time
In this role, you will work directly with enterprise customers to understand their most important workflows, translate business objectives into clear product and technical requirements, and…
Added 4 hours ago
Manager, Enterprise
BrainStation
Toronto, ON
Full-time
As a Manager, Enterprise, you will lead engagements with global organizations as they transform for the AI era. Our clients are leaders in their industries, operating across markets…
Added 4 hours ago
Technical Product Manager
ZenaTech Inc.
Toronto, ON
Full-time
ZenaTech (Nasdaq: ZENA | FSE: 49Q) is a technology company specializing in AI drones, Drone-as-a-Service (DaaS), enterprise SaaS, and quantum computing solutions for mission-critical…
Added 5 hours ago
Sr. Product Marketing Manager (Technical Products) - Canada
ActiveProspect, Inc.
Remote, Canada
Full-time · Remote
ActiveProspect is seeking a Senior Product Marketing Manager to help scale and maintain rapid growth. This is a unique opportunity to help define and own the category of consent-based…

YuJa

Client Success Analyst

Toronto, ON, Canada
North York, ON, Canada

Pay: $50,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Oct 30, 2026
Experience: Bring 1-3 years of experience in client/customer support, with a focus on building and maintaining professional relationships.
Posting language: English
Posted: Sep 30, 2026

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Original job description

About Us

YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences. Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured.

For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement. Our culture is rooted in collaboration, inclusivity, and belonging, where every team member’s contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve. Meet the YuJa family here and see what makes YuJa special!

About the Role

YuJa Inc. is looking for a proactive, results-driven Account Manager (Client Success & Growth) to join our Client Success team. This role is pivotal in driving post-sales success, client retention, and revenue growth through strategic upselling and renewals. You'll serve as a trusted advisor to our clients, ensuring they achieve maximum value from our solutions while identifying opportunities to expand their engagement with YuJa.

What you will be doing

Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all our SaaS products.
Lead negotiations for the renewal of agreements and manage changes to client contracts efficiently.
Upsell specific product enhancements, such as Add-ons or Widgets with additional, relevant beneficial features.
Prepare and provide accurate price quotations for product upgrades and additional services in a timely manner.
Provide in-depth training and support, ensuring clients understand and maximize the value of our solutions.
Monitor client accounts to identify trends, risks, and opportunities, integrating insights into proactive client support strategies.
Resolve technical issues effectively for all products, ensuring seamless client experience.
Deliver regular progress updates to clients and internal stakeholders, ensuring transparency and alignment.

About You

Bring 1-3 years of experience in client/customer support, with a focus on building and maintaining professional relationships.
Demonstrate strong sales skills, with the ability to identify opportunities and effectively communicate the value of product enhancements/upgrades.
A proactive problem-solver with exceptional written and verbal communication skills.
Confident in engaging with senior-level professionals and managing their needs.
Ability to leverage technology to enhance client engagement and support.
Thrive under pressure with strong emotional intelligence and the ability to empathize with diverse client challenges.
Demonstrate excellent time management, organizational skills, and a curiosity-driven approach to learning.
Competitive, ambitious, and eager to grow in a fast-paced environment.
Detail-oriented and personable, balancing professionalism with a fun and engaging attitude during client interactions.
Collaborate effectively with team members to achieve shared goals and enhance client satisfaction.

Why you'll love working here

YuJa is a multiple-time honoree on Forbes’ list of Best Start-Up Employers in America. We offer a competitive compensation package that includes a base salary range of $50,000–$60,000/year, plus UN-CAPPED performance-based incentives, comprehensive benefits, and engagement opportunities. The final base salary will be determined based on the selected candidate's experience, qualifications, and overall fit for the role.

Comprehensive Benefits:

Health, vision, and dental benefits, 100% employer-paid
Additional benefits include RRSP, gym subsidies, and more
Work-life balance including flexible work hours
Paid sick days

Team Engagement:

Fun activities and celebrations, including Canada Day Trip, Saint Patrick's Day Party, Halloween Costume Contests, Holiday Dinner Party, and more
Office perks including company-provided snacks, drinks and events
Employee recognition programs, such as gift cards and “Employee of the Week” rewards
Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
Hands-on experience working with senior-level business leaders

Schedule

This is an office-based role with standard hours from Monday to Friday.

How to Apply

This position is open only to candidates who are currently based in Canada. To apply, please submit your resume through this site.

Equal Opportunity Employer & Accommodations

YuJa is an equal opportunity employer and values diversity at our company. We are committed to fostering an inclusive and accessible recruitment process and work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

If you require reasonable accommodation at any stage of the recruitment process, please let us know. You may indicate your accommodation needs by contacting us directly at careers@yuja.com. We will work with you to provide appropriate accommodations to support your participation in the hiring process. All accommodation requests will be handled confidentially.

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More about this job

Responsibilities

Build and maintain enterprise client relationships through onboarding, training, ongoing support, and proactive account monitoring. Manage renewals and contract changes, identify upselling opportunities, prepare quotations, resolve technical issues, and keep clients and internal stakeholders informed.

Requirements

Candidates should have 1–3 years of client or customer support experience and demonstrate strong relationship-building and sales skills. They should communicate effectively, solve problems proactively, manage time and details well, and be comfortable supporting senior-level professionals in a fast-paced environment.

Skills

Customer Support
Account Management
Sales
Upselling
Contract Renewal Negotiation
Client Onboarding
Product Training
Technical Issue Resolution
Client Retention
Revenue Growth
Written Communication
Verbal Communication
Problem-Solving
Time Management
Organization

Benefits

Health Benefits
Vision Benefits
Dental Benefits
Employer-Paid Benefits
RRSP
Gym Subsidies
Flexible Work Hours
Paid Sick Days
Company-Provided Snacks And Drinks
Employee Recognition Programs
Professional Development Opportunities
Learning And Development Reimbursements
Performance-Based Incentives

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Cloud-Based Solutions
Digital Compliance
Accessibility
Enterprise Clients
Client Success
Account Management
Client Retention
Revenue Growth
Upselling
Renewals
Contract Negotiation
Client Onboarding
Product Training
Technical Support
Price Quotations
Account Monitoring
Risk Identification
Client Engagement
Stakeholder Communication
Higher Education
K-12
Government
Healthcare
Lumina
Panorama
EqualGround
Verity

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