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Added 3 mins ago
Legal Aid Worker
Legal Aid Ontario
Toronto, ON
Full-time
…Centre. The LAW will work under the direct supervision of a Manager Lawyer and will assess complex and high-risk cases and will have decision making authority in criminal matters. The LAW…
Added 3 mins ago
Director, Commercial Banking
National Bank of Canada
Markham, ON
Full-time
Negotiate the terms and conditions of agreements with clients, while making sure that they meet risk management standards and profitability criteria
Added 4 mins ago
Sales Account Manager
Fire safety and protection LLC
Cambridge, ON
Full-time
The Sales Account Manager is responsible for developing and managing existing and new customer relationships within the assigned territory. This role plays a key part in driving business…
Added 4 mins ago
Pilot Training Manager (King Air 350)
PROVINCIAL AEROSPACE LTD
NL · St. John's, NL
Full-time
To support our mission, PAL Aerospace is looking for a Training Manager to join our Air Ambulance team in St. John’s, NL or Goose Bay, NL where no two days are the same!
Added 4 mins ago
Account Manager, APAC
Merrithew International Inc.
Toronto, ON
Full-time
The Account Manager, Education Sales is responsible for driving revenue growth and ensuring operational excellence across Merrithew’s education business within the assigned territories.…
Added 4 mins ago
Contract Analyst - Canada
Terumo
Vaughan, ON
…Purchasing Organization (GPO) and Individual Account Purchase Agreements (IPA). Works closely with the Field Sales Organization, GPO and other team members as well as cross-functional…
Added 4 mins ago
Manager, Contract
Terumo
Vaughan, ON
The Manager, Contracts is responsible for leading the organization's contract strategy, governance, and lifecycle management processes to support revenue growth, profitability, and business…
Added 4 mins ago
Senior Technical Support & Success Manager
Trolley
Toronto, ON · Montreal, QC · Halifax, NS
As a Senior Technical Customer Success Manager, you will play a critical role in delivering an exceptional customer experience throughout the customer lifecycle. You will combine deep…
Added 18 mins ago
Supervisor, Operations
Curtiss-Wright Corporation
Mississauga, ON
Full-time
Deal with personnel issues including interaction with the Union in line with Company Policies and Agreements.
Added 19 mins ago
Senior Officer, Operations
CMHC - SCHL
Winnipeg, MB · Moncton, NB · Yellowknife, NT · Iqaluit, NU · Toronto, ON · Ottawa, ON · Montreal, QC · Saskatoon, SK · Whitehorse, YT · Vancouver, BC · Charlottetown, PE · Halifax, NS · Calgary, AB · ON · NT · AB · BC
Review loan agreements to ensure that clients continue to satisfy all the conditions outlined in their agreement and process amendments when necessary.
Added 19 mins ago
Deals Contracts & Closing Mechanism Manager
Pwc Canada
Toronto, ON
Full-time
…on the financial and accounting aspects of sale and purchase agreements, assist in the negotiation of the enterprise to equity value bridge and advise during the calculation of financial…
Added 32 mins ago
Property Manager- Real Estate
HBNG Holborn Group
Vaughan, ON
$100,000 to $120,000 CAD / year
Full-time
The Property Manager is responsible for overseeing the daily operations of our residential and commercial properties. This includes tenant relations, rent collection, property maintenance…
Added 34 mins ago
Case Manager
CMHA Durham
Oshawa, ON
Full-time
Ensures that clients understand CMHA Durham services and agree to the expectations related to Residential Housing and CREATE Services using appropriate service agreements.
Added 47 mins ago
2600002550 - Manager Pinewood Centre
Lakeridge Health
Pinewood, ON
Internship
Reporting to the Director, Community Mental Health and Pinewood Centre, the Client Care Manager will lead and support the daily operations of the Pinewood Community Treatment Program that…
Added 49 mins ago
Bilingual Lease Analyst
BGIS
Toronto, ON
Full-time
Supports the Property Manager in operational issues
Added 1 hour ago
Director of Parks and Recreation
Brandon University
Brandon, MB
Full-time
Assists the General Manager in strategic planning and implement Department strategic planning objectives.
Added 1 hour ago
Senior Analyst, Investments
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Vaughan, ON
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…Lankin Investments’ growth strategy. Working with the Senior Manager, Investments, the Senior Analyst will support the successful execution of investment deals in markets across Canada with…
Added 1 hour ago
Deals Contracts & Closing Mechanism Manager
PwC Canada
Toronto, ON
Full-time
…on the financial and accounting aspects of sale and purchase agreements, assist in the negotiation of the enterprise to equity value bridge and advise during the calculation of financial…
Added 1 hour ago
Advisor, Community and Corporate Partnerships
VIA HFR - VIA TGF Inc
Montreal, QC · Toronto, ON
Reporting to the Manager, Community and Corporate Partnerships, the Advisor will support the evaluation of partnership opportunities, coordinate agreements, track deliverables, and maintain…
Added 1 hour ago
People Health Accommodation Advisor
Vancouver Coastal Health
Vancouver, BC
$46.39 to $66.68 CAD / hour
Full-time
Reporting to the Manager, People Health, provides advice, support and education related sustainable accommodations to employees who are ill or injured. Utilizing best practice guidelines,…
Added 1 hour ago
Associate Manager, Market Access & Pricing
EVERSANA
Toronto, ON
Full-time
Assisting the development of tools to be used in the negotiation with the pCPA and for Product Listing Agreements (PLAs)
Added 1 hour ago
Order Desk Coordinator, Procurement
Sports Careers
Toronto, ON
Full-time
Create and update categorized items within MLSE’s ERP system as new agreements are executed.
Added 1 hour ago
Senior Client Services Specialist
Avison Young | Canada
Calgary, AB
Full-time
Located in our Calgary office and reporting to the Managing Director and Operations Manager, this role includes daily real estate administrative support in a fast-paced environment. As a…
Added 1 hour ago
Senior Legal Assistant, Real Estate
Envy Consulting Group
AB · Edmonton, AB
$80,000 to $95,000 CAD / year
Full-time
…rental portfolio. This role is a planned successor to the Legal Manager, who has led the function for over 20 years. You'll join as the senior member of a three-person team, take ownership…
Added 1 hour ago
Finance and Insurance Manager - Mercedes-Benz Maple
Zanchin Automotive Group
Vaughan, ON
Full-time
Finance & Insurance Manager career and employment opportunity awaits you.

Closed listing

YuJa

Client Success Analyst

Toronto, ON, Canada
North York, ON, Canada

Pay: $50,000 to $60,000 CAD / year
Job type: Full-time
Closing date: Oct 30, 2026
Experience: Bring 1-3 years of experience in client/customer support, with a focus on building and maintaining professional relationships.
Posting language: English
Posted: Sep 30, 2026

This opening has closed.

The original listing is kept below for reference.

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Original job description

Archived listing. The details below describe a past opening.

About Us

YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences. Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured.

For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement. Our culture is rooted in collaboration, inclusivity, and belonging, where every team member’s contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve. Meet the YuJa family here and see what makes YuJa special!

About the Role

YuJa Inc. is looking for a proactive, results-driven Account Manager (Client Success & Growth) to join our Client Success team. This role is pivotal in driving post-sales success, client retention, and revenue growth through strategic upselling and renewals. You'll serve as a trusted advisor to our clients, ensuring they achieve maximum value from our solutions while identifying opportunities to expand their engagement with YuJa.

What you will be doing

Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all our SaaS products.
Lead negotiations for the renewal of agreements and manage changes to client contracts efficiently.
Upsell specific product enhancements, such as Add-ons or Widgets with additional, relevant beneficial features.
Prepare and provide accurate price quotations for product upgrades and additional services in a timely manner.
Provide in-depth training and support, ensuring clients understand and maximize the value of our solutions.
Monitor client accounts to identify trends, risks, and opportunities, integrating insights into proactive client support strategies.
Resolve technical issues effectively for all products, ensuring seamless client experience.
Deliver regular progress updates to clients and internal stakeholders, ensuring transparency and alignment.

About You

Bring 1-3 years of experience in client/customer support, with a focus on building and maintaining professional relationships.
Demonstrate strong sales skills, with the ability to identify opportunities and effectively communicate the value of product enhancements/upgrades.
A proactive problem-solver with exceptional written and verbal communication skills.
Confident in engaging with senior-level professionals and managing their needs.
Ability to leverage technology to enhance client engagement and support.
Thrive under pressure with strong emotional intelligence and the ability to empathize with diverse client challenges.
Demonstrate excellent time management, organizational skills, and a curiosity-driven approach to learning.
Competitive, ambitious, and eager to grow in a fast-paced environment.
Detail-oriented and personable, balancing professionalism with a fun and engaging attitude during client interactions.
Collaborate effectively with team members to achieve shared goals and enhance client satisfaction.

Why you'll love working here

YuJa is a multiple-time honoree on Forbes’ list of Best Start-Up Employers in America. We offer a competitive compensation package that includes a base salary range of $50,000–$60,000/year, plus UN-CAPPED performance-based incentives, comprehensive benefits, and engagement opportunities. The final base salary will be determined based on the selected candidate's experience, qualifications, and overall fit for the role.

Comprehensive Benefits:

Health, vision, and dental benefits, 100% employer-paid
Additional benefits include RRSP, gym subsidies, and more
Work-life balance including flexible work hours
Paid sick days

Team Engagement:

Fun activities and celebrations, including Canada Day Trip, Saint Patrick's Day Party, Halloween Costume Contests, Holiday Dinner Party, and more
Office perks including company-provided snacks, drinks and events
Employee recognition programs, such as gift cards and “Employee of the Week” rewards
Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
Hands-on experience working with senior-level business leaders

Schedule

This is an office-based role with standard hours from Monday to Friday.

How to Apply

This position is open only to candidates who are currently based in Canada. To apply, please submit your resume through this site.

Equal Opportunity Employer & Accommodations

YuJa is an equal opportunity employer and values diversity at our company. We are committed to fostering an inclusive and accessible recruitment process and work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

If you require reasonable accommodation at any stage of the recruitment process, please let us know. You may indicate your accommodation needs by contacting us directly at careers@yuja.com. We will work with you to provide appropriate accommodations to support your participation in the hiring process. All accommodation requests will be handled confidentially.

About employer

More about this job

Responsibilities

Build and maintain enterprise client relationships through onboarding, training, ongoing support, and proactive account monitoring. Manage renewals and contract changes, identify upselling opportunities, prepare quotations, resolve technical issues, and keep clients and internal stakeholders informed.

Requirements

Candidates should have 1–3 years of client or customer support experience and demonstrate strong relationship-building and sales skills. They should communicate effectively, solve problems proactively, manage time and details well, and be comfortable supporting senior-level professionals in a fast-paced environment.

Skills

Customer Support
Account Management
Sales
Upselling
Contract Renewal Negotiation
Client Onboarding
Product Training
Technical Issue Resolution
Client Retention
Revenue Growth
Written Communication
Verbal Communication
Problem-Solving
Time Management
Organization

Benefits

Health Benefits
Vision Benefits
Dental Benefits
Employer-Paid Benefits
RRSP
Gym Subsidies
Flexible Work Hours
Paid Sick Days
Company-Provided Snacks And Drinks
Employee Recognition Programs
Professional Development Opportunities
Learning And Development Reimbursements
Performance-Based Incentives

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Cloud-Based Solutions
Digital Compliance
Accessibility
Enterprise Clients
Client Success
Account Management
Client Retention
Revenue Growth
Upselling
Renewals
Contract Negotiation
Client Onboarding
Product Training
Technical Support
Price Quotations
Account Monitoring
Risk Identification
Client Engagement
Stakeholder Communication
Higher Education
K-12
Government
Healthcare
Lumina
Panorama
EqualGround
Verity

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