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Added 12 mins ago
Service Manager
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Full-time
Lead and oversee the day-to-day operations of the Service Department.
Added 12 mins ago
Service and Program Staff - Ticket Staff - Lively Ski Hill
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Internship
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Added 12 mins ago
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Bilingual Presales Solutions Architect
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Toronto, ON · Ottawa, ON · Montreal, QC
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Safety Trainer
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Senior Game Product Manager - College Football
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metrics. Reporting to the Lead Game Product Manager, you will work with
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Director, Compliance (Supervision and Monitoring)
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Lead the development and ongoing enhancement of the Tier 2 CIRO trade supervision program for both mutual fund and investment dealer businesses, ensuring alignment with regulatory…
Added 14 mins ago
Product Owner
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…policy administration, compensation, reinsurance, valuation, sales reporting and Client…
Added 14 mins ago
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Senior Best Practice Consultant, Process & Enablement
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Lead the development, implementation and ongoing refinement of process management standards, templates, taxonomy and lifecycle practices for Global People Services
Added 14 mins ago
Senior Sales and Service Representative (Fitness Trainer) - Owen Sound Heritage Place
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Added 14 mins ago
Director HR, Total Rewards
Celestica International LP
Toronto, ON
The Director HR, Total Rewards (Sales Incentive Program) is responsible for the design, implementation, and ongoing evaluation of Celestica's compensation and benefits programs including…
Added 14 mins ago
Mobile Mortgage Advisor (Downtown & Midtown Toronto/East York, ON) - 100% Commission
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Business development - Understand your local market and potential client base and create a sales plan that will convert leads into new CIBC clients. Use your strong relationship building…
Added 14 mins ago
Director, Commercialization
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National Account Executive
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Toronto, ON
Manage and lead annual business planning with the strategic goals to develop and execute key partnership initiatives, category programs and drive brand sales.
Added 14 mins ago
National Account Executive
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Manage and lead annual business planning with the strategic goals to develop and execute key partnership initiatives, category programs and drive brand sales.
Added 14 mins ago
Customer Implementation Specialist
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…this role serves as the central point of coordination between Sales, Account Management, Operations, Capacity, and Pricing to deliver best-in-class onboarding…
Added 14 mins ago
VICE PRESIDENT, GROWTH MARKETING AND PERFORMANCE
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Added 14 mins ago
Integrated Brand Experience Manager
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Lead cross-functional projects and collaborate with Marketing, Sales, Insights, and Digital teams.
Added 14 mins ago
Product Manager
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…serves as the central point of coordination between customers, sales, engineering, design, operations, manufacturing, quality, and certification teams to ensure products are successfully…
Added 28 mins ago
Trading Manager - Windsor, ON
ADM
Windsor, ON
Full-time
…requires a higher level of strategic thinking as they will be lead on our trading strategies for both product lines (soy and canola…

YuJa

Client Success Analyst

Toronto, ON, Canada
North York, ON, Canada

Pay: $50,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Oct 30, 2026
Experience: Bring 1-3 years of experience in client/customer support, with a focus on building and maintaining professional relationships.
Posting language: English
Posted: Sep 30, 2026

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Original job description

About Us

YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences. Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured.

For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement. Our culture is rooted in collaboration, inclusivity, and belonging, where every team member’s contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve. Meet the YuJa family here and see what makes YuJa special!

About the Role

YuJa Inc. is looking for a proactive, results-driven Account Manager (Client Success & Growth) to join our Client Success team. This role is pivotal in driving post-sales success, client retention, and revenue growth through strategic upselling and renewals. You'll serve as a trusted advisor to our clients, ensuring they achieve maximum value from our solutions while identifying opportunities to expand their engagement with YuJa.

What you will be doing

Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all our SaaS products.
Lead negotiations for the renewal of agreements and manage changes to client contracts efficiently.
Upsell specific product enhancements, such as Add-ons or Widgets with additional, relevant beneficial features.
Prepare and provide accurate price quotations for product upgrades and additional services in a timely manner.
Provide in-depth training and support, ensuring clients understand and maximize the value of our solutions.
Monitor client accounts to identify trends, risks, and opportunities, integrating insights into proactive client support strategies.
Resolve technical issues effectively for all products, ensuring seamless client experience.
Deliver regular progress updates to clients and internal stakeholders, ensuring transparency and alignment.

About You

Bring 1-3 years of experience in client/customer support, with a focus on building and maintaining professional relationships.
Demonstrate strong sales skills, with the ability to identify opportunities and effectively communicate the value of product enhancements/upgrades.
A proactive problem-solver with exceptional written and verbal communication skills.
Confident in engaging with senior-level professionals and managing their needs.
Ability to leverage technology to enhance client engagement and support.
Thrive under pressure with strong emotional intelligence and the ability to empathize with diverse client challenges.
Demonstrate excellent time management, organizational skills, and a curiosity-driven approach to learning.
Competitive, ambitious, and eager to grow in a fast-paced environment.
Detail-oriented and personable, balancing professionalism with a fun and engaging attitude during client interactions.
Collaborate effectively with team members to achieve shared goals and enhance client satisfaction.

Why you'll love working here

YuJa is a multiple-time honoree on Forbes’ list of Best Start-Up Employers in America. We offer a competitive compensation package that includes a base salary range of $50,000–$60,000/year, plus UN-CAPPED performance-based incentives, comprehensive benefits, and engagement opportunities. The final base salary will be determined based on the selected candidate's experience, qualifications, and overall fit for the role.

Comprehensive Benefits:

Health, vision, and dental benefits, 100% employer-paid
Additional benefits include RRSP, gym subsidies, and more
Work-life balance including flexible work hours
Paid sick days

Team Engagement:

Fun activities and celebrations, including Canada Day Trip, Saint Patrick's Day Party, Halloween Costume Contests, Holiday Dinner Party, and more
Office perks including company-provided snacks, drinks and events
Employee recognition programs, such as gift cards and “Employee of the Week” rewards
Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
Hands-on experience working with senior-level business leaders

Schedule

This is an office-based role with standard hours from Monday to Friday.

How to Apply

This position is open only to candidates who are currently based in Canada. To apply, please submit your resume through this site.

Equal Opportunity Employer & Accommodations

YuJa is an equal opportunity employer and values diversity at our company. We are committed to fostering an inclusive and accessible recruitment process and work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

If you require reasonable accommodation at any stage of the recruitment process, please let us know. You may indicate your accommodation needs by contacting us directly at careers@yuja.com. We will work with you to provide appropriate accommodations to support your participation in the hiring process. All accommodation requests will be handled confidentially.

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More about this job

Responsibilities

Build and maintain enterprise client relationships through onboarding, training, ongoing support, and proactive account monitoring. Manage renewals and contract changes, identify upselling opportunities, prepare quotations, resolve technical issues, and keep clients and internal stakeholders informed.

Requirements

Candidates should have 1–3 years of client or customer support experience and demonstrate strong relationship-building and sales skills. They should communicate effectively, solve problems proactively, manage time and details well, and be comfortable supporting senior-level professionals in a fast-paced environment.

Skills

Customer Support
Account Management
Sales
Upselling
Contract Renewal Negotiation
Client Onboarding
Product Training
Technical Issue Resolution
Client Retention
Revenue Growth
Written Communication
Verbal Communication
Problem-Solving
Time Management
Organization

Benefits

Health Benefits
Vision Benefits
Dental Benefits
Employer-Paid Benefits
RRSP
Gym Subsidies
Flexible Work Hours
Paid Sick Days
Company-Provided Snacks And Drinks
Employee Recognition Programs
Professional Development Opportunities
Learning And Development Reimbursements
Performance-Based Incentives

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Cloud-Based Solutions
Digital Compliance
Accessibility
Enterprise Clients
Client Success
Account Management
Client Retention
Revenue Growth
Upselling
Renewals
Contract Negotiation
Client Onboarding
Product Training
Technical Support
Price Quotations
Account Monitoring
Risk Identification
Client Engagement
Stakeholder Communication
Higher Education
K-12
Government
Healthcare
Lumina
Panorama
EqualGround
Verity

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