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Added 12 mins ago
K
Accounting & Administration Manager
Kelly
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- $80,000 to $100,000 USD / year
- Full-time
Added 12 mins ago
K
Regional Sales Manager
Kelly
Sudbury, ON · Greater Sudbury, ON
- $85,000 USD / year
- Full-time
Added 12 mins ago
K
Accounting Administrator/General Accountant
Kelly
St. Catharines, ON
- $60,000 to $75,000 USD / year
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Cambridge, ON
- $24 USD / hour
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Added 28 mins ago
IH
Adult Day Service Worker
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Case Manager, Ontario Works
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…Division. The primary function of the Case Manager is to assist and support applicants and recipients of social assistance programs by involving them in making the transition from financial…
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Food Service I
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Added 28 mins ago
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Regular Probationary Faculty - Social Work
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Added 44 mins ago
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School Bus Driver
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- Part-time
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Serious Injury Investigator
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food processing sanitation worker
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Added 59 mins ago
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Personal Support Worker (PSW) - Full Time
CarePartners
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- Full-time
CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We…
Added 59 mins ago
C
Personal Support Worker (PSW) - Full Time
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- Full-time
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YW Calgary

Intake Engagement Worker

Calgary, AB, T2G 5J1, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Working hours: 37.5 hours per week
Posting language: English
Posted: Oct 8, 2026

Original job description

The Intake & Engagement Worker is a key frontline member of the Safer Pathways Initiative, a collaborative partnership between YWCA Calgary, Calgary Police Services (CPS), and FearIsNotLove (FINL). This position is responsible for responding to referrals, engaging individuals and families impacted by domestic violence, and providing trauma-informed support to promote safety, stability, and connection to resources. Through assessment, safety planning, crisis intervention, case management, advocacy, and systems navigation, the Intake & Engagement Worker supports participants in identifying their goals, addressing immediate concerns and accessing services that meet their unique needs.

This full-time position typically works 37.5 hours per week, Monday to Friday, with flexibility to work between 8:00 a.m. and 6:00 p.m. The role is primarily based out of CPS Headquarters and requires travel throughout Calgary as needed.

WHAT WE OFFER

Truly rewarding work; contribute to lasting, positive change for individuals and our community
A supportive team environment and opportunities for professional development
Comprehensive benefits including an employee assistance plan
Paid time off (for eligible roles; prorated based on start date and FTE status) includes:
- 3 weeks of paid vacation
- 6 personal days
- 12 sick days
- A paid day off to celebrate your birthday

WHAT YOU'LL DO

Respond to referrals received through the Safer Pathways initiative and initiate participant engagement in a timely manner
Complete intake, screening and assessment activities using a trauma-informed, participant-centred approach
Conduct individualized risk assessments and develop service plans that reflect participant strengths, needs, goals, and safety concerns
Provide crisis intervention, emotional support, safety planning and stabilization services
Support participants in identifying safe options and implementing immediate and longer-term safety strategies
Utilize de-escalation techniques, and a calm, grounded approach when responding to crisis situations, emotional distress, or conflict
Develop and maintain supportive helping relationships that promote trust, engagement, and participant choice
Collaborate with the Outreach Coordinator regarding referral processes, service prioritization, and file assignment
Provide individualized case management services to individuals and families impacted by domestic violence
Assist participants in navigating social service, legal, housing, financial, health, child-serving, and community systems
Support participants in identifying and achieving goals related to safety, stability, and well-being
Conduct community-based outreach and meetings in locations that support participant accessibility and safety
Provide court accompaniment and advocacy support as appropriate.
Collaborate with participants to identify and address barriers to accessing services and supports
Maintain accurate, timely, and confidential documentation of participant interactions, assessments, service plans, referrals and outcomes
Participate in regular supervision and team meetings, including case consultations with partners of the Safer Pathways initiative

QUALIFICATIONS

Bachelor’s degree in social work, psychology, criminology, or a related human services field
Professional registration is considered an asset. Equivalent combinations of education and experience may be considered
Minimum three (3) years of experience working in the field of family violence
Minimum two (2) years of experience providing outreach, case management, or community-based support services
First Aid/CPR, Naloxone, ASIST, NVCI, and Brain Story certifications required within three months of employment
Must have a Class 5 driver’s license, driver’s abstract, and daily access to a reliable vehicle

WHAT YOU'LL BRING

Demonstrated understanding of family violence, mental health, substance use, traumatic stress, poverty, homelessness, and their intersections
Strong knowledge of community resources, service systems, and referral processes
Demonstrated ability to build rapport and engage individuals experiencing crisis, trauma, or complex barriers
Strong computer literacy and ability to learn new software and information systems
Ability to respond appropriately to medical emergencies, including administering Naloxone and First Aid/CPR until emergency medical services arrive
Experience working directly with Calgary Police Service (CPS) and community agencies in an outreach or community-based capacity is an asset

If you want to change lives, we want to hear from you.
Deadline: until a successful candidate is found
Apply today by submitting your resume, cover letter, and salary expectations.
Check out our website for more information about YWCA Calgary: www.ywcalgary.ca

YWCA Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin.

Privacy statement: Personal information is managed in accordance with Alberta’s Personal Information Protection Act (PIPA) and other applicable laws and we are committed to safeguarding your personal information. During the recruitment process personal information is collected for the purpose of people practice management. Privacy inquiries can be directed to the attention of the Privacy Officer at reply@mindfulworkplace.ca.

Apply About employer

More about this job

Responsibilities

The Intake & Engagement Worker responds to referrals and provides trauma-informed support to individuals and families impacted by domestic violence. Responsibilities include conducting risk assessments, developing safety plans, and navigating community systems to help participants achieve their goals.

Requirements

Candidates must hold a bachelor's degree in social work, psychology, criminology, or a related field and possess at least three years of experience in family violence. A valid Class 5 driver's license and access to a reliable vehicle are required, along with various safety and first aid certifications.

Skills

Trauma-informed care
Crisis intervention
Case management
Safety planning
Systems navigation
De-escalation
Risk assessment
Advocacy
Community outreach
Documentation
Conflict resolution
Emotional support
Interpersonal communication
Computer literacy

Benefits

Employee assistance plan
Paid vacation
Personal days
Sick days
Paid birthday leave
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Domestic violence
Trauma-informed
Social work
Psychology
Criminology
Case management
Crisis intervention
Safety planning
Outreach
Advocacy
First Aid
CPR
Naloxone
ASIST
NVCI
Brain Story
Driver's license
Community resources
Systems navigation
Documentation
Family violence
Mental health
Substance use
Homelessness
Poverty

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