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Added 5 mins ago
French as a second Language (FSL) Instructor, On-Call Position, Vancouver
MOSAIC
Vancouver, BC
MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater…
Added 5 mins ago
Project Coordinator
Stantec
Calgary, AB
Full-time
…Calgary office. In this role you will report through a Project Manager on one or more projects. This will allow growth potential as you will be exposed to clients, design and construction…
Added 5 mins ago
Manager, People Operations
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Toronto, ON
Oversee HR systems release management, including testing, change management, stakeholder communications, and implementation of system updates. Ensure effective controls and governance,…
Added 5 mins ago
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…work areas, tables and equipment throughout the day. Obtain change required for expected business level. Count bank at end of shift, complete designated cashier reports, resolve any…
Added 18 mins ago
Identity and Access Management Designer
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Toronto, ON
Full-time
The Identity & Access Management Designer is a technology and solution subject matter expert with deep pragmatic experience and passion for the Identity and Access domain as well as other…
Added 18 mins ago
Director, Enterprise Contact Centre Operations
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…mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly…
Added 18 mins ago
Paralegal Instructor - Mississauga
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At triOS and Eastern College, we don't just help students become job-ready graduates – we ignite futures. We're seeking kindred spirits who believe that learning can change lives.
Added 18 mins ago
Identity Operations Manager - SailPoint
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…globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled,…
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Project Manager, Major Vertical Infrastructure (PFT) (NU 37.26)
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Added 18 mins ago
Manager,Capital Projects Advisory
Deloitte
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…broader Infrastructure & Real Estate Advisory practice), our Manager helps our clients define, evaluate, plan and prepare for undertaking major initiatives. You would help manage scope,…
Added 18 mins ago
Assistant Project Manager
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Stonerise Construction is looking for an Assistant Project Manager to be responsible for the administrative and technical management of assigned construction projects. These duties include…
Added 18 mins ago
Manager, Talent & Total Rewards
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$85,000 to $95,000 CAD / year
Full-time
Reporting to the Executive Director, Human Resources, the Manager, Talent & Total Rewards is responsible for developing and executing strategies that will attract, engage, and retain top…
Added 19 mins ago
Senior Business Analyst, Property and Casualty Insurance
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Added 19 mins ago
Préposé(e) au service à la clientèle NUIT -ACT
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Added 19 mins ago
Senior Endpoint Analyst - Enterprise Endpoint Compute
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Added 19 mins ago
Facility Engineer
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Manager, Product Modernization, Retail Insurance
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As Manager, Product Modernization, you will support the evolution of BMO's retail insurance products through ongoing product enhancements, customer-focused improvements, and modernization…
Added 19 mins ago
Senior Manager, Information Security Risk
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Working across Cybersecurity, Technology, business lines, and risk and control functions, the Senior Manager assesses the Bank’s cybersecurity risk profile and provides strategic input on…
Added 19 mins ago
Senior Business System Analyst (Insurance & Technology)
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Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite,…
Added 19 mins ago
Assurance Advisor (Contract)
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Diploma or certification in Management Systems, Organizational Effectiveness, Change Management, or Process Improvement considered an asset.
Added 19 mins ago
Gestionnaire sénior: Chef de l'intégration des capacités d'affaire / Senior Manager - Head of Business Capabilities Integration
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Full-time
Added 19 mins ago
Project Manager, Major Vertical Infrastructure (PFT) (NU 37.26)
Norfolk County
Remote, Canada
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As the Project Manager, Major Vertical Infrastructure, you will lead complex water and wastewater infrastructure projects from planning through construction and warranty. You’ll coordinate…
Added 19 mins ago
Full-time Specialist, AI Adoption and Enablement (3 Years Fixed Term)
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Full-time
…Administration, Information Technology, Education, Adult Learning, Change Management, Digital Transformation, Artificial Intelligence, Computer Science, or a related discipline. Equivalent…
Added 19 mins ago
Associate, CPA Leadership Development Program
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Mattamy Asset Management (MAM) is an asset manager focused on building a diversified portfolio of investments across geographies, asset classes and the spectrum of risk and return. Mattamy…
Added 19 mins ago
Project Coordinator
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Full-time
…Edmonton office. In this role you will report through a Project Manager on one or more projects. This will allow growth potential as you will be exposed to clients, design and construction…

YW Calgary

Program Support Worker - Daytime

Calgary, AB, T2G 5J1, Canada

Job type: Part-time
Experience: 1-2 years’ experience working in a shelter setting
Posting language: English
Posted: Sep 11, 2026

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Original job description

The Program Support Worker plays a vital role in supporting women experiencing poverty, addictions, violence, mental health challenges and homelessness as they transition into safe and stable housing. As a key member of our interdisciplinary team, this role focuses on day-to-day operational and emotional support, ensuring the smooth functioning of the program and the wellbeing of residents. Through compassionate, trauma-informed support and consistent operational care, the Program Support Worker helps create a safe and stable environment where women feel empowered to heal, rebuild and move toward long-term housing stability and overall wellbeing.

This role is scheduled from 7:00 a.m. to 3:00 p.m., Monday through Friday.

WHAT WE OFFER

Truly rewarding work; contribute to lasting, positive change for individuals and our community
A supportive team environment and opportunities for professional development
Comprehensive benefits including an employee assistance plan
Paid time off (for eligible roles; prorated based on start date and FTE) includes:
- 3 weeks of paid vacation
- 6 personal days
- 12 sick days
- A paid day off to celebrate your birthday

WHAT YOU'LL DO

Create a welcoming, inclusive environment that respects diverse identities, cultures, and lived experiences
Build trusting, trauma-informed, and professional relationships with clients through consistent, compassionate presence
Support clients in navigating emotional distress, conflict, or crisis using grounding techniques and crisis de-escalation strategies
Respond to crises with calm, appropriate interventions and access emergency supports when necessary
Assist clients in identifying and articulating their needs, preferences, and goals in collaboration with their key Case Manager
Identify services and resources appropriate to the client’s service plan and support clients in accessing them, including referrals and advocacy
Support clients in accessing basic needs such as food, hygiene supplies, and clothing
Help clients feel safe and empowered during transitions such as move-ins, exits, or changes in care
Assist clients with activating their safety plans created with their key Case Manager
Maintain accurate and timely documentation, including critical incidents, shift notes and case notes
Coordinate lease agreements, renewals and move-in/move-out procedures with sensitivity and efficiency
Adhere to sound record keeping and documentation practices, including safe storage of confidential information, timely data entry and objective case noting
Collect rents and actively address rent arrears by supporting clients in developing rent-repayment plans as needed
Support data entry and administrative tasks related to program evaluation and reporting
Integrate equity, diversity and inclusion principles into one’s role, work, and engagement with others, as aligned with YW Calgary’s EDI strategy and values
Understand YW Calgary’s Health, Safety and Wellness (HS&W) policies, practices and protocols; ensure work is performed safely and in alignment with YW’s HS&W culture

QUALIFICATIONS

Post-secondary education in Human Services, Social Work, or equivalent
1-2 years’ experience working in a shelter setting

WHAT YOU'LL BRING

Training in trauma-informed care, gender-based violence, and crisis intervention preferred
Experience working with vulnerable populations, specifically diverse women impacted by intersectional barriers
Ability to respond to high pressure situations and consistent use of trauma-informed and strengths-based approaches
Skilled at balancing priorities while maintaining a calm and supportive presence
Collaborative; strong communication, organizational, and record-keeping skills
Ability to manage sensitive situations with discretion and professionalism
Proficiency with Microsoft Office, data systems and reporting tools

If you want to change lives, we want to hear from you.
Deadline: until a successful candidate is found
Apply today by submitting your resume, cover letter, and salary expectations.
Check out our website for more information about YW Calgary: www.ywcalgary.ca

YW Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin.

Privacy statement: Personal information is managed in accordance with Alberta’s Personal Information Protection Act (PIPA) and other applicable laws and we are committed to safeguarding your personal information. During the recruitment process personal information is collected for the purpose of people practice management. Privacy inquiries can be directed to the attention of the Privacy Officer at reply@mindfulworkplace.ca.

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More about this job

Responsibilities

The Program Support Worker provides daily operational and emotional support to women in a shelter, facilitating their transition to stable housing. They manage crisis situations, maintain accurate case documentation, and assist clients in accessing essential services and resources.

Requirements

Candidates must have post-secondary education in Human Services, Social Work, or an equivalent field. A minimum of 1-2 years of experience working in a shelter setting is required.

Skills

Trauma-informed care
Crisis intervention
Case management
Conflict resolution
Crisis de-escalation
Documentation
Record keeping
Data entry
Advocacy
Communication
Organizational skills
Microsoft Office
Equity and inclusion
Strengths-based approach
Professionalism

Benefits

Employee assistance plan
Paid time off
3 weeks of paid vacation
6 personal days
12 sick days
Paid birthday off

Visa sponsorship

Not detected in the job text

Keywords

Human Services
Social Work
Shelter
Trauma-informed care
Crisis intervention
Gender-based violence
Case management
Homelessness
Addictions
Mental health
Documentation
Data entry
Equity
Diversity
Inclusion
Microsoft Office
Advocacy
Safety planning
Reporting
Record keeping

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