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Added 49 mins ago
24/7 Developmental Wellness Worker (Relief/Casual)
TRELLIS SOCIETY FOR COMMUNITY IMPACT
Calgary, AB
Part-time
As a Relief Developmental Wellness Worker, you will have the opportunity to work across a variety of 24/7 programs supporting youth, young adults and adult women in different living…
Added 49 mins ago
Family Empowerment Worker
Carrier Sekani Family Services
Prince George, BC
…our teams partner with Indigenous families and communities to support healing, wellness, and self-determination, grounding our programs in culture, respect, and relationship. If you’re…
Added 49 mins ago
Primary Worker (Full-Time Evenings / Overnights)
Native Counselling Services of Alberta
Red Deer, AB
Up to $50,000 CAD / year
Full-time
…relevant and holistic services to individual residents within our housing facilities in the city of Red Deer. The facilities provide housing for individuals who are working to change their…
Added 49 mins ago
Primary Worker (Part time - Weekend Evenings/ Overnights)
Native Counselling Services of Alberta
Red Deer, AB
Up to $25 CAD / hour
Part-time
…cultural supports and guidance to individuals where they want. Our housing support services are looking for a few individuals to work casual or part time within our programs within various…
Added 1 hour ago
Youth Care Worker
The Salvation Army in Canada
Regina, SK
Full-time
The Youth Care Worker provides supervision of residents and maintains the safety and security of the facility and everyone living in it. They support the team and ensure operations are…
Added 1 hour ago
Full Time Withdrawal Management Worker
SOAR Community Services
Brantford, ON
Up to $24.74 CAD / hour
Full-time
We are recruiting for a Full Time Withdrawal Management Worker. This role is a vital part of our Withdrawal Management and Treatment Services compassionately supporting individuals…
Added 1 hour ago
Support Worker - Casual
ISLAND CRISIS CARE SOCIETY
Nanaimo, BC
$27.53 to $31.57 CAD / hour
A Support Worker carries out their duties to create a professional and therapeutic environment with quality support for vulnerable adults. This contributes in a meaningful way to the ICCS…
Added 1 hour ago
Housing Focused Shelter Worker (Central Shelter)
The Mustard SEED Society
Edmonton, AB
Part-time
Walking alongside shelter guests who are utilizing the shelter and have experienced significant trauma and barriers to housing, food, and other basic needs, the Housing Focused Shelter…
Added 1 hour ago
Asylum Seekers Assistance Program Housing Worker
Wesley
Hamilton, ON
Full-time · Temporary
The Newcomer Asylum Seekers Assistance Program Housing Worker will play a pivotal role in helping asylum seekers navigate the process of securing appropriate housing and providing…
Added 2 hours ago
Tenant Support Worker (limited term)
Calgary Heritage Housing
Calgary, AB
Full-time
Calgary Heritage Housing (CHH) is looking for a compassionate, resourceful, and experienced Tenant Support Worker to join our team on a one-year term, expected to run from October 26, 2026…
Added 2 hours ago
Residential Building Attendant
Lookout Housing and Health Society
Duncan, BC
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 3 hours ago
Tenant Support Worker
Lookout Housing and Health Society
Vancouver, BC
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 3 hours ago
Clinical Support Worker
Lookout Housing and Health Society
Vancouver, BC
The Clinical Support Worker (CSW) reports to Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of…
Added 3 hours ago
Follow Up Support Worker - Housing First
YMCA of Northern Alberta
AB · Edmonton, AB
Full-time
The Follow-Up Support Worker (FSW) provides intensive case management services to individuals who have recently transitioned into housing through the Housing First program. This role…
Added 4 hours ago
Cook
Lookout Housing and Health Society
Courtenay, BC
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 4 hours ago
Shelter Resource Worker
Lookout Housing and Health Society
Vancouver, BC
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 4 hours ago
Shelter Resource Worker
Lookout Housing and Health Society
Vancouver, BC
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 4 hours ago
Tenant Support Worker
Lookout Housing and Health Society
Courtenay, BC
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 4 hours ago
Primary Worker (Part time - Weekend Evenings/ Overnights)
Native Counselling Services of Alberta
Red Deer, AB
$25 CAD / hour
Part-time
…cultural supports and guidance to individuals where they want. Our housing support services are looking for a few individuals to work casual or part time within our programs within various…
Added 4 hours ago
KNOWLEDGE MOBILIZATION AND COMMUNITY ENGAGEMENT SPECIALIST
Cape Breton Job Board
Sydney Indian Reserve No. 28A, NS · Sydney, NS
$68,000 to $78,000 CAD / year
Full-time
…research initiative titled Homeward Bound: Enhancing Healthcare, Housing, and Social Support for Aging Rural Nova Scotians. Funded by Research Nova Scotia, this 7-year initiative aims to…
Added 4 hours ago
Primary Worker (Full-Time Evenings / Overnights)
Native Counselling Services of Alberta
Red Deer, AB
$50,000 CAD / year
Full-time
…relevant and holistic services to individual residents within our housing facilities in the city of Red Deer. The facilities provide housing for individuals who are working to change their…
Added 4 hours ago
Community Mental Health Worker- HOMES - Niagara Falls Site
Good Shepherd Centres
Niagara Falls, ON
$29.75 to $34.3 CAD / hour
Full-time
Good Shepherd Is seeking to fill 1 Community Mental Worker position for our 24-hour supportive housing program in Niagara.
Added 4 hours ago
Internal/External - Client Care Assistant
Canadian Mental Health Association Lambton Kent
Sarnia, ON
Part-time · Contract · Temporary
A certificate in Personal Support Worker (PSW) college program from a recognized post-secondary institution or a post-secondary diploma in a relevant discipline or a Social Service Worker…
Added 5 hours ago
TENANT SUPPORT WORKER - One Year Term
Calgary Heritage Housing
Calgary, AB
Full-time
Calgary Heritage Housing (CHH) is looking for a compassionate, resourceful, and experienced Tenant Support Worker to join our team on a one-year term, expected to run from November 16, 2026…
Added 5 hours ago
Housing Support Worker (Midnights)
Family Services Windsor-Essex
Leamington, ON
The Housing Support Worker (Midnights) plays a vital role in supporting individuals experiencing homelessness by facilitating access to shelter, housing, and essential community resources.…

YW Calgary

Program Support Worker - Daytime

Calgary, AB, T2G 5J1, Canada

Job type: Part-time
Experience: 1-2 years’ experience working in a shelter setting
Posting language: English
Posted: Sep 11, 2026

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Original job description

The Program Support Worker plays a vital role in supporting women experiencing poverty, addictions, violence, mental health challenges and homelessness as they transition into safe and stable housing. As a key member of our interdisciplinary team, this role focuses on day-to-day operational and emotional support, ensuring the smooth functioning of the program and the wellbeing of residents. Through compassionate, trauma-informed support and consistent operational care, the Program Support Worker helps create a safe and stable environment where women feel empowered to heal, rebuild and move toward long-term housing stability and overall wellbeing.

This role is scheduled from 7:00 a.m. to 3:00 p.m., Monday through Friday.

WHAT WE OFFER

Truly rewarding work; contribute to lasting, positive change for individuals and our community
A supportive team environment and opportunities for professional development
Comprehensive benefits including an employee assistance plan
Paid time off (for eligible roles; prorated based on start date and FTE) includes:
- 3 weeks of paid vacation
- 6 personal days
- 12 sick days
- A paid day off to celebrate your birthday

WHAT YOU'LL DO

Create a welcoming, inclusive environment that respects diverse identities, cultures, and lived experiences
Build trusting, trauma-informed, and professional relationships with clients through consistent, compassionate presence
Support clients in navigating emotional distress, conflict, or crisis using grounding techniques and crisis de-escalation strategies
Respond to crises with calm, appropriate interventions and access emergency supports when necessary
Assist clients in identifying and articulating their needs, preferences, and goals in collaboration with their key Case Manager
Identify services and resources appropriate to the client’s service plan and support clients in accessing them, including referrals and advocacy
Support clients in accessing basic needs such as food, hygiene supplies, and clothing
Help clients feel safe and empowered during transitions such as move-ins, exits, or changes in care
Assist clients with activating their safety plans created with their key Case Manager
Maintain accurate and timely documentation, including critical incidents, shift notes and case notes
Coordinate lease agreements, renewals and move-in/move-out procedures with sensitivity and efficiency
Adhere to sound record keeping and documentation practices, including safe storage of confidential information, timely data entry and objective case noting
Collect rents and actively address rent arrears by supporting clients in developing rent-repayment plans as needed
Support data entry and administrative tasks related to program evaluation and reporting
Integrate equity, diversity and inclusion principles into one’s role, work, and engagement with others, as aligned with YW Calgary’s EDI strategy and values
Understand YW Calgary’s Health, Safety and Wellness (HS&W) policies, practices and protocols; ensure work is performed safely and in alignment with YW’s HS&W culture

QUALIFICATIONS

Post-secondary education in Human Services, Social Work, or equivalent
1-2 years’ experience working in a shelter setting

WHAT YOU'LL BRING

Training in trauma-informed care, gender-based violence, and crisis intervention preferred
Experience working with vulnerable populations, specifically diverse women impacted by intersectional barriers
Ability to respond to high pressure situations and consistent use of trauma-informed and strengths-based approaches
Skilled at balancing priorities while maintaining a calm and supportive presence
Collaborative; strong communication, organizational, and record-keeping skills
Ability to manage sensitive situations with discretion and professionalism
Proficiency with Microsoft Office, data systems and reporting tools

If you want to change lives, we want to hear from you.
Deadline: until a successful candidate is found
Apply today by submitting your resume, cover letter, and salary expectations.
Check out our website for more information about YW Calgary: www.ywcalgary.ca

YW Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin.

Privacy statement: Personal information is managed in accordance with Alberta’s Personal Information Protection Act (PIPA) and other applicable laws and we are committed to safeguarding your personal information. During the recruitment process personal information is collected for the purpose of people practice management. Privacy inquiries can be directed to the attention of the Privacy Officer at reply@mindfulworkplace.ca.

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More about this job

Responsibilities

The Program Support Worker provides daily operational and emotional support to women in a shelter, facilitating their transition to stable housing. They manage crisis situations, maintain accurate case documentation, and assist clients in accessing essential services and resources.

Requirements

Candidates must have post-secondary education in Human Services, Social Work, or an equivalent field. A minimum of 1-2 years of experience working in a shelter setting is required.

Skills

Trauma-informed care
Crisis intervention
Case management
Conflict resolution
Crisis de-escalation
Documentation
Record keeping
Data entry
Advocacy
Communication
Organizational skills
Microsoft Office
Equity and inclusion
Strengths-based approach
Professionalism

Benefits

Employee assistance plan
Paid time off
3 weeks of paid vacation
6 personal days
12 sick days
Paid birthday off

Visa sponsorship

Not detected in the job text

Keywords

Human Services
Social Work
Shelter
Trauma-informed care
Crisis intervention
Gender-based violence
Case management
Homelessness
Addictions
Mental health
Documentation
Data entry
Equity
Diversity
Inclusion
Microsoft Office
Advocacy
Safety planning
Reporting
Record keeping

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