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Added 4 mins ago
TO
Charter Specialist - Kitchener Waterloo
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- Full-time
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R|
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Added 4 mins ago
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Added 4 mins ago
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TP
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…industrial electrification projects. If you're a driven business developer who thrives on building relationships, creating opportunities, and closing complex capital projects, your impact…
Added 4 mins ago
LL
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Added 4 mins ago
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Added 4 mins ago
WA
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Added 4 mins ago
PC
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TB
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Added 4 mins ago
C
.NET Full Stack Developer (Angular) 4+ yrs Exp
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- $70,000 to $75,000 CAD / year
- Full-time
We are seeking a talented and motivated .NET Full Stack Developer with strong expertise in Angular and Microsoft .NET technologies to join our development team. The ideal candidate will be…
Added 4 mins ago
E
Business Intelligence co-op
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- Full-time
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Added 4 mins ago
DU
Finance Manager
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- Full-time
Advanced proficiency with Microsoft Excel and financial management systems.

YW Calgary

Program Support Worker - Weekends

Calgary, AB, T2G 5J1, Canada

Part-time

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Job details

Job type: Part-time
Experience: 1-2 years’ experience working in a shelter setting
Posting language: English
Posted: Oct 20, 2026

Original job description

The Program Support Worker plays a vital role in supporting women experiencing poverty, addictions, violence, mental health challenges and homelessness as they transition into safe and stable housing. As a key member of our interdisciplinary team, this role focuses on day-to-day operational and emotional support, ensuring the smooth functioning of the program and the wellbeing of residents. Through compassionate, trauma-informed support and consistent operational care, the Program Support Worker helps create a safe and stable environment where women feel empowered to heal, rebuild and move toward long-term housing stability and overall wellbeing.

This is a weekend position, working Saturdays and Sundays from 7:00 a.m. to 3:00 p.m.

WHAT WE OFFER

Truly rewarding work; contribute to lasting, positive change for individuals and our community
A supportive team environment and opportunities for professional development
Comprehensive benefits including an employee assistance plan

WHAT YOU'LL DO

Create a welcoming, inclusive environment that respects diverse identities, cultures, and lived experiences
Build trusting, trauma-informed, and professional relationships with clients through consistent, compassionate presence
Support clients in navigating emotional distress, conflict, or crisis using grounding techniques and crisis de-escalation strategies
Respond to crises with calm, appropriate interventions and access emergency supports when necessary
Assist clients in identifying and articulating their needs, preferences, and goals in collaboration with their key Case Manager
Identify services and resources appropriate to the client’s service plan and support clients in accessing them, including referrals and advocacy
Support clients in accessing basic needs such as food, hygiene supplies, and clothing
Help clients feel safe and empowered during transitions such as move-ins, exits, or changes in care
Assist clients with activating their safety plans created with their key Case Manager
Maintain accurate and timely documentation, including critical incidents, shift notes and case notes
Coordinate lease agreements, renewals and move-in/move-out procedures with sensitivity and efficiency
Adhere to sound record keeping and documentation practices, including safe storage of confidential information, timely data entry and objective case noting
Collect rents and actively address rent arrears by supporting clients in developing rent-repayment plans as needed
Support data entry and administrative tasks related to program evaluation and reporting
Integrate equity, diversity and inclusion principles into one’s role, work, and engagement with others, as aligned with YW Calgary’s EDI strategy and values
Understand YW Calgary’s Health, Safety and Wellness (HS&W) policies, practices and protocols; ensure work is performed safely and in alignment with YW’s HS&W culture

QUALIFICATIONS

Post-secondary education in Human Services, Social Work, or equivalent
1-2 years’ experience working in a shelter setting

WHAT YOU'LL BRING

Training in trauma-informed care, gender-based violence, and crisis intervention preferred
Experience working with vulnerable populations, specifically diverse women impacted by intersectional barriers
Ability to respond to high pressure situations and consistent use of trauma-informed and strengths-based approaches
Skilled at balancing priorities while maintaining a calm and supportive presence
Collaborative; strong communication, organizational, and record-keeping skills
Ability to manage sensitive situations with discretion and professionalism
Proficiency with Microsoft Office, data systems and reporting tools

If you want to change lives, we want to hear from you.
Deadline: until a successful candidate is found
Apply today by submitting your resume, cover letter, and salary expectations.
Check out our website for more information about YW Calgary: www.ywcalgary.ca

YW Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin.

Privacy statement: Personal information is managed in accordance with Alberta’s Personal Information Protection Act (PIPA) and other applicable laws and we are committed to safeguarding your personal information. During the recruitment process personal information is collected for the purpose of people practice management. Privacy inquiries can be directed to the attention of the Privacy Officer at reply@mindfulworkplace.ca.

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More about this job

Responsibilities

The Program Support Worker provides operational and emotional support to women in a shelter environment, ensuring a safe and stable atmosphere. They assist clients with crisis intervention, resource navigation, and administrative tasks such as documentation and rent management.

Requirements

Candidates must have post-secondary education in Human Services, Social Work, or a related field. A minimum of 1-2 years of experience working in a shelter setting is required.

Skills

Trauma-informed care
Crisis intervention
Case management
Conflict resolution
De-escalation
Documentation
Record keeping
Client advocacy
Administrative support
Equity, diversity and inclusion
Microsoft Office
Data entry
Communication
Organizational skills

Benefits

Employee assistance plan
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Human Services
Social Work
Shelter
Trauma-informed care
Crisis intervention
Case management
Homelessness
Addictions
Mental health
Gender-based violence
Documentation
Data entry
Microsoft Office
Advocacy
Equity
Diversity
Inclusion
Safety planning
Conflict resolution
Operational support

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