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Added 3 mins ago
HG
DevOps Technical Lead
Hypertec Group
QC · Saint-Laurent, QC
- Full-time
Collaborate with Development, QA, Security, Architecture, and other teams to align technical solutions with business priorities and provide recommendations to the DevOps Manager.
Added 3 mins ago
AI
Manager, Engineering and Project Management
American Iron and Metal
Hamilton, ON
- Full-time
The Manager, Engineering and Project Management is responsible for leading the planning, execution, and delivery of construction, mechanical, and facility improvement projects across…
Added 18 mins ago
DF
Systems Administrator
DUCA Financial Services Credit Union Ltd.
Toronto, ON · North York, ON
- Full-time
…second-level help desk support and provide guidance to the Technical Support Analysts in resolving technology related issues, as well as participate as required in project-based initiatives…
Added 19 mins ago
HA
Sr Advanced Project Engineer – New Product Development
Honeywell Aerospace
Mississauga, ON
- Full-time
…Aerospace business unit. You will be responsible for providing technical expertise, project management, and strategic direction to drive innovation and deliver high-quality solutions. You…
Added 19 mins ago
DC
SA25 Product Manager
Danaher Corporation
Burnaby, BC · CAN - Burnaby - Cytiva
- Full-time
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental…
Added 19 mins ago
TR
Geotechnical Technical Coordinator
Trillium Rail Partners
Mississauga, ON
- Full-time
…understanding of geotechnical principles and the ability to translate technical requirements into coordinated constructible…
Added 48 mins ago
PH
Site Supervisor S2 Up to 8 FTE
Provincial Health Services Authority
Whistler, BC
- Full-time
…planning and coordination of services; monitors the quality of technical work performed to ensure departmental standards are met and safety procedures are followed. Ensures that staff…
Added 48 mins ago
CE
Project manager - Aerospace
Capgemini Engineering
Montreal, QC
- Full-time
Capgemini Engineering is seeking a Bilingual - Project Manager ( French & English - written and spoken) to join the Project Management team in Mirabel, Québec for Aerospace Domain. In this…
Added 48 mins ago
PH
Systems Analyst, Clinical Solutions, IMITS
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Systems Analyst, Clinical Solutions reports to the Manager or designate in this professional level job that works with independence within a multi-site health care environment. The…
Added 48 mins ago
RH
Accounting Manager
Robert Half
Toronto, ON · North York, ON
- $75,000 to $100,000 CAD / year
- Full-time
We are working with a growing professional services organization that is looking to add an experienced Accounting Manager / Senior to lead day‑to‑day accounting operations and support…
Added 48 mins ago
HR
Information Technology Security Analyst
Halifax Regional Municipality
Halifax, NS
- $90,466 to $117,079 CAD / year
- Full-time
Reporting to the Manager, Cybersecurity, the Security Analyst is responsible for the implementation, administration, and maintenance of security technologies that support Halifax Regional…
Added 1 hour ago
CT
Business Development Manager - Calgary
CSG Talent
Calgary, AB
- Full-time
…organisation that provides innovative software and compliance solutions to some of the world's largest organisations across the Oil & Gas and Mining…
Added 1 hour ago
A
Skywise - Business Applications & Development Tools Manager
Airbus
Waterloo, ON
- Full-time
Act as Technical Product Manager, understanding direction and guiding solutions with IT and architecture leadership.
Added 2 hours ago
SA
Field Service Technician, Machine Tools
Source Atlantic Limited
AB · Alberta, Canada
- $70,000 to $95,000 CAD / year
- Full-time
Source Atlantic partners with industries across Canada to keep operations running smoothly, supplying the equipment, technical expertise, and service people rely on every day. For decades,…
Added 2 hours ago
S
AI Solution Specialist (Canada)
Source.ag
Canada
- Full-time
…dashboards, spreadsheets turned into tools, or other practical solutions). It doesn't have to be AI-based, and you don't need a formal software or engineering background, but you're…
Added 2 hours ago
SA
Field Service Technician, CNC Machine Tools
Source Atlantic Limited
ON · Ontario, Canada
- $70,000 to $95,000 CAD / year
- Full-time
Source Atlantic partners with industries across Canada to keep operations running smoothly, supplying the equipment, technical expertise, and service people rely on every day. For decades,…
Added 2 hours ago
SA
Field Service Technician, Machine Tools
Source Atlantic Limited
ON · Ontario, Canada
- $70,000 to $95,000 CAD / year
- Full-time
Source Atlantic partners with industries across Canada to keep operations running smoothly, supplying the equipment, technical expertise, and service people rely on every day. For decades,…
Added 2 hours ago
SA
Field Service Technician, CNC Machine Tools
Source Atlantic Limited
AB · Alberta, Canada
- $70,000 to $95,000 CAD / year
- Full-time
Source Atlantic partners with industries across Canada to keep operations running smoothly, supplying the equipment, technical expertise, and service people rely on every day. For decades,…
Added 2 hours ago
NP
Data Analyst
Nuclear Promise X
ON · Ontario, Canada
- Full-time
…both NPX-developed and industry-leading products, delivering solutions to clients across Canada, the U.S., and…
Added 2 hours ago
V
Systems and Applications Engineer
Valmet
Halifax, NS
- Full-time
…will deliver automation services, projects, maintenance, and technical support for Valmet’s installed base across the UK and…
Added 2 hours ago
A
Bid Manager
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Canada
- Part-time
ABOMIS is an innovative aviation technology company developing modern passenger processing solutions for airports, airlines, and ground handling companies worldwide.
Added 2 hours ago
WI
Regional Leader, Hydro and Dams (Ontario & Atlantic)
WSP in Canada
Toronto, ON
- Full-time
With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.
Added 2 hours ago
A
Skywise - Business Applications & Development Tools Manager
Airbus
Waterloo, ON
- Full-time
Act as Technical Product Manager, understanding direction and guiding solutions with IT and architecture leadership.
Added 2 hours ago
NB
Senior Director Wealth Management IT Data/AI & BOR
National Bank of Canada
Montreal, QC
- Full-time
…artificial intelligence strategy by driving the delivery of critical solutions, strategic intelligenceand…
Added 3 hours ago
Global AI Capacity Management and Strategic Program Lead
Google
Vancouver, BC · Toronto, ON
Experience in the business technology market as a program manager in SaaS, cloud computing, or emerging technologies.

YWCA BC

Director, Information Technology

Vancouver, BC, Canada

Pay Rate: $119,101.32 per annum · Full-time

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Job details

Pay: Pay Rate: $119,101.32 per annum
Job type: Full-time
Apply by: Nov 26, 2026
Experience: 8+ years of progressive IT experience, including leadership of infrastructure and end-user computing in a multi-site environment.
Posting language: English
Posted: Oct 27, 2026

Original job description

Come as you are. Make a real impact.

At YWCA BC, we’ve been making a difference in the lives of women, families, youth and job seekers across the region for over 125 years – and we’re just getting started. We are a dynamic, forward-thinking organization offering affordable housing, early learning and childcare, employment and training services, mentorship, violence prevention, legal services and so much more. We also advocate for systemic change by educating the public and influencing policy. Watch this short video to learn about what we do – it’s more than you think!

Diversity is our strength. As an equity-seeking organization, the YWCA values its diverse workplace and is committed to fostering a community of inclusion and belonging. Our values – intention, courage, community and empowerment – guide everything we do and shape the kind of workplace we are proud to offer. We welcome diverse voices and lived experiences, and we support flexible work arrangements to help you thrive personally and professionally.

The Director, IT leads day-to-day delivery of technology services and operational security. Reporting to the VP Finance, IT and Risk, this role is YWCA's senior technology leader, setting technology direction and translating it into execution by running reliable IT operations and strengthening cybersecurity controls that protect YWCA’s clients, staff, and organisational reputation.

Reports to: Vice President, Finance, IT and Risk

Direct reports: Senior IT Systems Manager, plus additional technical staff as required

Governance: provides operational metrics and risk updates to the VP Finance, IT and Risk; participates in cross-functional governance forums as required

Delegated authority and decision rights

Runs day-to-day operations across sites, including escalation pathways, on-call structure, service workflows, and operational communications to staff.
Approves routine operational changes, configuration standards enforcement, and remediation plans (patching, vulnerability remediation coordination, endpoint baselines) consistent with standards approved by the VP Finance, IT and Risk.
Recommends technology standards, policies, and the annual IT operating and capital budget for approval by the VP Finance, IT and Risk.
Defines and enforces operational processes (incident/problem/change), service catalogue structure, and operational metrics.
Manages renewals, service performance, and vendor issue escalation; can approve vendor work orders and operational purchases within budget and delegated signing limits.
Owns operational control implementation and upkeep (monitoring, endpoint protection, email protections, conditional access operations) and ensures evidence is maintained for audits and cyber insurance.
Leads performance management, scheduling, coverage planning, and hiring for operational roles (with VP Finance, IT and Risk approval for net-new roles or material restructuring).

What you’ll be doing:

1) IT operations and service management

Run day-to-day IT operations, ensuring stable services, responsive support, and clear escalation pathways for front-line teams.
Implement service management practices, including ticketing workflows, incident and problem management, and change coordination.
Define and track operational performance metrics (for example, ticket volumes, time to resolution, recurring issues) and drive continuous improvement.

2) Infrastructure, platforms, and endpoint management

Oversee network, connectivity, collaboration, and core cloud services to ensure availability, security, and supportability.
Ensure consistent execution of endpoint management, patching, configuration standards, and identity and access operations (including Joiner-Mover-Leaver (JML) processes and access reviews).
Support the operational health of data pipelines and BI tools, ensuring data sources are reliable and accessible for enterprise reporting.
Provide operational support for network-connected physical security systems (e.g., CCTV, access control).
Oversee configuration, support, and integration of core business applications (e.g., client management, finance, and HR systems), working with system owners across the organisation.
Maintain backup, disaster recovery, and business continuity capabilities for critical systems, including regular restore testing.

3) Vendor, procurement, and asset management

Own the device and asset lifecycle program: standards, procurement coordination, tagging, inventory accuracy, deployment, transfers, replacements, secure wiping, and disposal.
Enforce mobile and BYOD access controls appropriate to risk, including limitations on local storage and expectations for incident reporting, remote wipe, and support boundaries.
Manage operational vendor relationships, renewals, and service performance, escalating risks and material issues to the VP Finance, IT and Risk.
Manage the IT operating and capital budget, including license and subscription costs, and report on spending against plan.

4) Cybersecurity operations and control implementation

Operationalise security controls and maintain security tooling configurations and monitoring across endpoints, networks, and cloud services.
Coordinate vulnerability management, including scanning, risk-based prioritisation, and remediation tracking.
Maintain operational readiness for incidents, including runbooks, escalation, evidence preservation support, and post-incident corrective actions.
Apply privacy and safety safeguards to systems that hold sensitive client information, and support privacy impact assessments and breach response.
Maintain IT policies and staff guidance (e.g., acceptable use) and deliver security awareness training, including phishing simulations.

5) Project delivery and change enablement

Lead delivery of operational technology projects (upgrades, migrations, tooling improvements), managing scope, timelines, and stakeholder communication.
Work with program leaders to translate needs into feasible solutions and sustainable support models.
Ensure changes are adopted successfully through training, communications, and transition to steady-state operations.
Develop and maintain the multi-year technology roadmap in partnership with the VP Finance, IT and Risk, and translate it into actionable project plans, ensuring operational readiness for all new deployments.

6) People leadership

Lead, coach, and develop the IT operations team, including performance management, training plans, and coverage planning.
Establish clear on-call, escalation, and handoff practices that protect staff wellbeing and maintain service reliability.

Required experience and capabilities

8+ years of progressive IT experience, including leadership of infrastructure and end-user computing in a multi-site environment.
Demonstrated experience operating and improving IT service delivery, including ticketing, incident management, and operational metrics.
Practical cybersecurity experience, including patching discipline, endpoint security, identity and access practices, and incident response support.
Strong vendor and contract operations capability, including renewals, service performance management, and procurement coordination.
Ability to communicate clearly with non-technical stakeholders and drive adoption of consistent practices.
People leadership experience, including coaching, performance management, and coverage planning for reliable operations.
Experience developing multi-year technology roadmaps and managing IT budgets.
Post-secondary degree or diploma in information technology, computer science, or a related field, or an equivalent combination of education and experience.

Preferred experience

Experience in non-profit, housing, or human services environments with heightened privacy and safety considerations.
ITIL or comparable service management training, and project delivery experience (formal or practical).

Working conditions

Based in Metro Vancouver with occasional travel to multiple sites as required.
Hybrid work may be supported depending on operational needs, incident readiness, and leadership expectations.
This role participates in incident response leadership and may require after-hours availability for critical incidents and scheduled maintenance windows.

We offer our eligible employees the following benefits as part of their total rewards package:

Extended medical and dental benefits
A defined benefit pension plan (MPP)
Pregnancy, parental and adoption leave top up
22 vacation days and 3 personal days, in addition to paid sick leave
Flexible working arrangements for applicable positions
Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members
A workplace that prioritizes employee health, safety and well-being, including many learning and growth opportunities such as our employee mentorship program and three equity committees that help to support our goals towards achieving meaningful equity and inclusion.
Free staff membership to our Health + Fitness Centre
Discounts at our YWCA Hotel
Priority in YWCA Child Care centres
Pay Rate: $119,101.32 per annum

We’re committed to increasing representation and equity across our organization. We strongly encourage applications from women, Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, people with disabilities and others from marginalized communities. We’re also focused on creating leadership opportunities for Indigenous, Black, and gender-diverse individuals. If you'd like to learn more about our inclusive culture before applying, feel free to contact our Equity & Engagement Manager at people@ywcabc.org.

Accessibility is a priority for us. If you need any accommodations to apply or have questions about the process, please reach out to the hiring manager listed. We make hiring decisions based on qualifications, transferable skills, lived experience and organizational needs. Thank you to everyone who applies - only those selected for an interview will be contacted.

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More about this job

Responsibilities

Lead day-to-day IT operations, service delivery, infrastructure, endpoint management, vendor relationships, and operational cybersecurity across multiple sites. Develop the technology roadmap, manage projects and budgets, maintain operational controls and incident readiness, and lead the IT operations team.

Requirements

Requires 8 or more years of progressive IT experience, including leadership of infrastructure and end-user computing in a multi-site environment, along with practical cybersecurity, service management, vendor operations, budgeting, and people leadership experience. A post-secondary degree or diploma in IT, computer science, or a related field - or equivalent education and experience - is required; roadmap development and clear communication with non-technical stakeholders are also expected.

Skills

IT Operations
IT Service Management
Infrastructure Management
Endpoint Management
Cybersecurity Operations
Incident Response
Identity and Access Management
Vulnerability Management
Vendor Management
IT Budget Management
Technology Roadmapping
Project Delivery
Disaster Recovery
Business Continuity
People Leadership
Privacy and Data Protection

Benefits

Extended Medical and Dental Benefits
Defined Benefit Pension Plan
Pregnancy, Parental, and Adoption Leave Top-Up
22 Vacation Days
3 Personal Days
Paid Sick Leave
Flexible Working Arrangements
Employee and Family Assistance Program
Learning and Growth Opportunities
Employee Mentorship Program
Free Staff Membership to Health and Fitness Centre
Discounts at YWCA Hotel
Priority Access to YWCA Child Care Centres

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Service Management
Ticketing Workflows
Incident Management
Problem Management
Change Management
Infrastructure
Cloud Services
Network Management
Endpoint Management
Patching
Identity and Access Management
Joiner-Mover-Leaver Processes
Access Reviews
Data Pipelines
Business Intelligence
Client Management Systems
Finance Systems
HR Systems
Backup and Disaster Recovery
Asset Lifecycle Management
Mobile Device Management
BYOD Controls
Vulnerability Management
Endpoint Protection
Conditional Access
Privacy Impact Assessments
Security Awareness Training
Phishing Simulations
ITIL

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