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Added 6 hours ago
Solution Delivery Manager
Rogers Communications
Toronto, ON · Brampton, ON · Calgary, AB
We are seeking a Solution Delivery Manager reporting to the Senior Manager, Residential Solution Delivery. In this role as Solution Delivery Manager, you will provide end-to-end leadership…
Added 6 hours ago
M
Senior Internal Auditor
Metrolinx
Toronto, ON
- Full-time
Participates in audits and projects that are primarily information system and control focused. Other work may include financial, operational, internal control, value for money, and…
Added 8 hours ago
CI
Manager, Cyber Security Governance, Rish & Compliance (Permanent)
CoreFactor Inc.
ON · Etobicoke Northwest (Clairville / Humberwood / Woodbine Downs / West Humber / Kipling Heights / Rexdale / Elms / Tandridge / Old Rexdale), Ontario
- Full-time
This position is hybrid and will require the successful incumbent to go into the office two (2) days per week
Added 8 hours ago
C
Manager, Cyber Security Governance, Rish & Compliance (Permanent)
CoreFactor
Toronto, ON · Etobicoke, ON
- Full-time
This position is hybrid and will require the successful incumbent to go into the office two (2) days per week
Added 10 hours ago
AB
Cyber Security Project Manager (hybrid in Ottawa)
Ateko, backed by Bell Canada
Ottawa, ON
- Contract
A minimum of five (5) years of recent demonstrated experience establishing and supporting program and project governance for complex, multi-workstream initiatives, including governance…
Added 15 hours ago
D
Global Blackbelt, Senior Cloud Security Specialist
Darktrace
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Strong expertise in cybersecurity, Cloud security, AI security, data security, or cyber risk management,
Added 16 hours ago
D
Global Blackbelt, Senior Cloud Security Specialist
Darktrace
Canada
- Full-time
Strong expertise in cybersecurity, Cloud security, AI security, data security, or cyber risk management,
Added 18 hours ago
UW
Senior Manager, IT Projects
United Way Greater Toronto
Toronto, ON
- Full-time
Reporting to the Director, Information Systems and Technology Solutions the Senior Manager, IT Projects will lead the end-to-end delivery of Information Systems and Technology Solutions…
Added 19 hours ago
OP
Senior Operational Readiness & Service Transition Advisor (ITSM)
Ontario Power Generation
Oshawa, ON
- Full-time
Shift: Days and/or rotating shifts including nights, weekends and holidays
Added 19 hours ago
CS
Senior Project Manager - Cyber Security
CQ Search Group Ltd.
Ottawa, ON
- $120 to $130 CAD / hour
- Contract
governance forums, integrated planning, executive reporting, risk and dependency
Added 21 hours ago
SA
Manager, Security & Compliance
Stelumar Advanced Manufacturing Inc.
Canada
- Full-time
This is a hands-on role at a fast-growing Canadian start-up using robotics, automation, and AI to take on the housing crisis. As our Senior Security and Compliance Administrator, you'll own…
Added 1 day ago
SS
Technology Risk & Engineering Program Manager
Strategic Staffing Solutions
Toronto, ON
- Full-time
We are seeking an experienced Technology Risk & Engineering Program Manager to drive strategic initiatives and technology transformation. The role involves partnering with senior leadership…
Added 1 day ago
A
Information Technology Program Manager
Altis
Mississauga, ON
- $130 to $140 CAD / hour
- Contract
We’re looking for an experienced IT Program Manager to lead complex, high-impact technology initiatives within a dynamic enterprise environment. This opportunity focuses on transforming IT…
Added 1 day ago
MC
Manager – Banking Cloud & Platform Engineering (35857)
Myticas Consulting
Toronto, ON
- Full-time
Strong understanding of banking technology governance, risk, compliance, security, and enterprise decision-making.
Added 1 day ago
PS
Senior Manager Cybersecurity - Governance Risk and Compliance
Professional Staffing
Toronto, ON · Greater Toronto Area, Canada
- $140,000 to $150,000 CAD / year
- Full-time
We are seeking an experienced Senior Manager, Cybersecurity – Governance, Risk & Compliance (GRC) to provide strategic leadership across the organization's cybersecurity program.
Added 1 day ago
NS
Senior Business Analyst
Nova Scotia Power
Halifax, NS
- Full-time
We are looking for a Senior Business Analyst to join our team. Reporting to the Manager, Tech PMO Strategy, you will be accountable for leading the overall business analysis approach and…
Added 1 day ago
T
Senior Manager, Release and Deployment - Credit
TD
Toronto, ON
- Full-time
TD is seeking a Senior Manager, Release & Deployment to lead how technology change is planned, governed, and safely deployed across the Credit Platform. Reporting to the AVP, Platform…
Added 1 day ago
CC
AI Product and Delivery Manager
Centennial College
Toronto, ON · Scarborough, ON
- $100,363 to $131,604 CAD / year
- Full-time
We're looking for an exceptional AI Product and Delivery Manager to help turn that ambition into reality. This is a unique opportunity to join a newly established AI Incubator at a defining…
Added 1 day ago
K
Privileged Access Management (PAM) Architect - Senior Manager
KPMG
Ottawa, ON
- Full-time
KPMG is seeking an experienced Privileged Access Management (PAM) Architect at the Senior Manager level, with a focus on CyberArk/Idira technologies. The ideal candidate will lead the…
Added 1 day ago
C
Cyber Security Analyst
Creyos
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
We are looking for a Cybersecurity Analyst to join our team to drive the implementation of compliance and information security initiatives, and ensure our business practices meet the…
Added 1 day ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
He is also responsible for the performance of his team and the organization's technology partner ecosystem. This role is for an experienced, business-oriented, and results-driven IT leader…
Added 2 days ago
ST
Director of Finance and Administration - $100K-$150K/yr in Curve Lake, ON!
Scout Talent
MB · Manitoba, Canada
- $100,000 to $150,000 CAD / year
- Full-time
…across the Nation’s corporate functions. These are financial governance, human resources, policy and planning, communications, and information technology. Finance sits at the heart of the…
Added 2 days ago
ST
Director of Finance and Administration - $100K-$150K/yr in Curve Lake, ON!
Scout Talent
SK · Saskatchewan, Canada
- $100,000 to $150,000 CAD / year
- Full-time
…across the Nation’s corporate functions. These are financial governance, human resources, policy and planning, communications, and information technology. Finance sits at the heart of the…
Added 2 days ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Hybrid – 3 Days per Week Onsite
Added 2 days ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Hybrid – 3 Days per Week Onsite

YWCA BC

Director, Information Technology

Vancouver, BC, Canada

Pay Rate: $119,101.32 per annum · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: Pay Rate: $119,101.32 per annum
Job type: Full-time
Apply by: Nov 26, 2026
Experience: 8+ years of progressive IT experience, including leadership of infrastructure and end-user computing in a multi-site environment.
Posting language: English
Posted: Oct 27, 2026

Original job description

Come as you are. Make a real impact.

At YWCA BC, we’ve been making a difference in the lives of women, families, youth and job seekers across the region for over 125 years – and we’re just getting started. We are a dynamic, forward-thinking organization offering affordable housing, early learning and childcare, employment and training services, mentorship, violence prevention, legal services and so much more. We also advocate for systemic change by educating the public and influencing policy. Watch this short video to learn about what we do – it’s more than you think!

Diversity is our strength. As an equity-seeking organization, the YWCA values its diverse workplace and is committed to fostering a community of inclusion and belonging. Our values – intention, courage, community and empowerment – guide everything we do and shape the kind of workplace we are proud to offer. We welcome diverse voices and lived experiences, and we support flexible work arrangements to help you thrive personally and professionally.

The Director, IT leads day-to-day delivery of technology services and operational security. Reporting to the VP Finance, IT and Risk, this role is YWCA's senior technology leader, setting technology direction and translating it into execution by running reliable IT operations and strengthening cybersecurity controls that protect YWCA’s clients, staff, and organisational reputation.

Reports to: Vice President, Finance, IT and Risk

Direct reports: Senior IT Systems Manager, plus additional technical staff as required

Governance: provides operational metrics and risk updates to the VP Finance, IT and Risk; participates in cross-functional governance forums as required

Delegated authority and decision rights

Runs day-to-day operations across sites, including escalation pathways, on-call structure, service workflows, and operational communications to staff.
Approves routine operational changes, configuration standards enforcement, and remediation plans (patching, vulnerability remediation coordination, endpoint baselines) consistent with standards approved by the VP Finance, IT and Risk.
Recommends technology standards, policies, and the annual IT operating and capital budget for approval by the VP Finance, IT and Risk.
Defines and enforces operational processes (incident/problem/change), service catalogue structure, and operational metrics.
Manages renewals, service performance, and vendor issue escalation; can approve vendor work orders and operational purchases within budget and delegated signing limits.
Owns operational control implementation and upkeep (monitoring, endpoint protection, email protections, conditional access operations) and ensures evidence is maintained for audits and cyber insurance.
Leads performance management, scheduling, coverage planning, and hiring for operational roles (with VP Finance, IT and Risk approval for net-new roles or material restructuring).

What you’ll be doing:

1) IT operations and service management

Run day-to-day IT operations, ensuring stable services, responsive support, and clear escalation pathways for front-line teams.
Implement service management practices, including ticketing workflows, incident and problem management, and change coordination.
Define and track operational performance metrics (for example, ticket volumes, time to resolution, recurring issues) and drive continuous improvement.

2) Infrastructure, platforms, and endpoint management

Oversee network, connectivity, collaboration, and core cloud services to ensure availability, security, and supportability.
Ensure consistent execution of endpoint management, patching, configuration standards, and identity and access operations (including Joiner-Mover-Leaver (JML) processes and access reviews).
Support the operational health of data pipelines and BI tools, ensuring data sources are reliable and accessible for enterprise reporting.
Provide operational support for network-connected physical security systems (e.g., CCTV, access control).
Oversee configuration, support, and integration of core business applications (e.g., client management, finance, and HR systems), working with system owners across the organisation.
Maintain backup, disaster recovery, and business continuity capabilities for critical systems, including regular restore testing.

3) Vendor, procurement, and asset management

Own the device and asset lifecycle program: standards, procurement coordination, tagging, inventory accuracy, deployment, transfers, replacements, secure wiping, and disposal.
Enforce mobile and BYOD access controls appropriate to risk, including limitations on local storage and expectations for incident reporting, remote wipe, and support boundaries.
Manage operational vendor relationships, renewals, and service performance, escalating risks and material issues to the VP Finance, IT and Risk.
Manage the IT operating and capital budget, including license and subscription costs, and report on spending against plan.

4) Cybersecurity operations and control implementation

Operationalise security controls and maintain security tooling configurations and monitoring across endpoints, networks, and cloud services.
Coordinate vulnerability management, including scanning, risk-based prioritisation, and remediation tracking.
Maintain operational readiness for incidents, including runbooks, escalation, evidence preservation support, and post-incident corrective actions.
Apply privacy and safety safeguards to systems that hold sensitive client information, and support privacy impact assessments and breach response.
Maintain IT policies and staff guidance (e.g., acceptable use) and deliver security awareness training, including phishing simulations.

5) Project delivery and change enablement

Lead delivery of operational technology projects (upgrades, migrations, tooling improvements), managing scope, timelines, and stakeholder communication.
Work with program leaders to translate needs into feasible solutions and sustainable support models.
Ensure changes are adopted successfully through training, communications, and transition to steady-state operations.
Develop and maintain the multi-year technology roadmap in partnership with the VP Finance, IT and Risk, and translate it into actionable project plans, ensuring operational readiness for all new deployments.

6) People leadership

Lead, coach, and develop the IT operations team, including performance management, training plans, and coverage planning.
Establish clear on-call, escalation, and handoff practices that protect staff wellbeing and maintain service reliability.

Required experience and capabilities

8+ years of progressive IT experience, including leadership of infrastructure and end-user computing in a multi-site environment.
Demonstrated experience operating and improving IT service delivery, including ticketing, incident management, and operational metrics.
Practical cybersecurity experience, including patching discipline, endpoint security, identity and access practices, and incident response support.
Strong vendor and contract operations capability, including renewals, service performance management, and procurement coordination.
Ability to communicate clearly with non-technical stakeholders and drive adoption of consistent practices.
People leadership experience, including coaching, performance management, and coverage planning for reliable operations.
Experience developing multi-year technology roadmaps and managing IT budgets.
Post-secondary degree or diploma in information technology, computer science, or a related field, or an equivalent combination of education and experience.

Preferred experience

Experience in non-profit, housing, or human services environments with heightened privacy and safety considerations.
ITIL or comparable service management training, and project delivery experience (formal or practical).

Working conditions

Based in Metro Vancouver with occasional travel to multiple sites as required.
Hybrid work may be supported depending on operational needs, incident readiness, and leadership expectations.
This role participates in incident response leadership and may require after-hours availability for critical incidents and scheduled maintenance windows.

We offer our eligible employees the following benefits as part of their total rewards package:

Extended medical and dental benefits
A defined benefit pension plan (MPP)
Pregnancy, parental and adoption leave top up
22 vacation days and 3 personal days, in addition to paid sick leave
Flexible working arrangements for applicable positions
Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members
A workplace that prioritizes employee health, safety and well-being, including many learning and growth opportunities such as our employee mentorship program and three equity committees that help to support our goals towards achieving meaningful equity and inclusion.
Free staff membership to our Health + Fitness Centre
Discounts at our YWCA Hotel
Priority in YWCA Child Care centres
Pay Rate: $119,101.32 per annum

We’re committed to increasing representation and equity across our organization. We strongly encourage applications from women, Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, people with disabilities and others from marginalized communities. We’re also focused on creating leadership opportunities for Indigenous, Black, and gender-diverse individuals. If you'd like to learn more about our inclusive culture before applying, feel free to contact our Equity & Engagement Manager at people@ywcabc.org.

Accessibility is a priority for us. If you need any accommodations to apply or have questions about the process, please reach out to the hiring manager listed. We make hiring decisions based on qualifications, transferable skills, lived experience and organizational needs. Thank you to everyone who applies - only those selected for an interview will be contacted.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead day-to-day IT operations, service delivery, infrastructure, endpoint management, vendor relationships, and operational cybersecurity across multiple sites. Develop the technology roadmap, manage projects and budgets, maintain operational controls and incident readiness, and lead the IT operations team.

Requirements

Requires 8 or more years of progressive IT experience, including leadership of infrastructure and end-user computing in a multi-site environment, along with practical cybersecurity, service management, vendor operations, budgeting, and people leadership experience. A post-secondary degree or diploma in IT, computer science, or a related field - or equivalent education and experience - is required; roadmap development and clear communication with non-technical stakeholders are also expected.

Skills

IT Operations
IT Service Management
Infrastructure Management
Endpoint Management
Cybersecurity Operations
Incident Response
Identity and Access Management
Vulnerability Management
Vendor Management
IT Budget Management
Technology Roadmapping
Project Delivery
Disaster Recovery
Business Continuity
People Leadership
Privacy and Data Protection

Benefits

Extended Medical and Dental Benefits
Defined Benefit Pension Plan
Pregnancy, Parental, and Adoption Leave Top-Up
22 Vacation Days
3 Personal Days
Paid Sick Leave
Flexible Working Arrangements
Employee and Family Assistance Program
Learning and Growth Opportunities
Employee Mentorship Program
Free Staff Membership to Health and Fitness Centre
Discounts at YWCA Hotel
Priority Access to YWCA Child Care Centres

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Service Management
Ticketing Workflows
Incident Management
Problem Management
Change Management
Infrastructure
Cloud Services
Network Management
Endpoint Management
Patching
Identity and Access Management
Joiner-Mover-Leaver Processes
Access Reviews
Data Pipelines
Business Intelligence
Client Management Systems
Finance Systems
HR Systems
Backup and Disaster Recovery
Asset Lifecycle Management
Mobile Device Management
BYOD Controls
Vulnerability Management
Endpoint Protection
Conditional Access
Privacy Impact Assessments
Security Awareness Training
Phishing Simulations
ITIL

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Work requirements

Jobs in Canada