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Added 26 mins ago
A
Senior Manager, Quality Assurance Services
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Senior Manager, QA Services, you will have a unique opportunity to lead, manage and coach the Salesforce QA Services team to deliver world class experiences to our team…
Added 26 mins ago
M
Customer Experience Engineer / M365
Microsoft
Toronto, ON
- Full-time
…drive product improvements. You will work with M365 Product Management & software engineering teams to provide direct and specific feedback from your customer on defects, issues and…
Added 26 mins ago
EC
IT Operations US & Canada Business Relationship Manager
Eaton Corporation
Airdrie, AB · Calgary, AB · Burlington, ON
- Full-time
Collaborate with Capability Leaders, Program Managers, architects, and delivery teams to define scope, engage stakeholders, establish accountability for key milestones, and ensure…
Added 26 mins ago
EC
Développeur(euse) logiciel senior / Senior Software Developer
Eaton Corporation
Brossard, QC
- Full-time
…actuellement à la recherche d’un(e) développeur(euse) logiciel(le) senior pour se joindre à notre équipe des systèmes de contrôle des appareils…
Added 41 mins ago
TG
Analyst
The Global Institute for Health and Human Rights
Chatham-Kent, ON · Chatham, ON
- Volunteer
…learning, and structured feedback. In addition to developing technical and strategic skills, you’ll complete six firmwide courses led by senior leaders, giving you both deep expertise and a…
Added 41 mins ago
PG
Production Supervisor
Pangeo Group
Vaughan, ON
- $70,000 to $90,000 CAD / year
- Full-time
Program, teach and troubleshoot the industrial robots used in die casting (extraction and automated handling), and improve robot routines for cycle time, reliability and quality.
Added 41 mins ago
FC
Senior Commercial Underwriter (Ontario)
First Canadian Financial Group
Sherwood Park, AB
- Full-time
Millennium Insurance is looking for an experienced Senior Commercial Property & Casualty Underwriter to join our growing Ontario team. This is an opportunity to work on complex commercial…
Added 41 mins ago
FC
Senior Commercial Underwriter
First Canadian Financial Group
Sherwood Park, AB
- Full-time
Millennium Insurance is looking for an experienced Senior Commercial Property & Casualty Underwriter to join our growing team. This is an opportunity to work on complex commercial accounts,…
Added 56 mins ago
LD
TECH Retail Merchandising Manager
London Drugs Limited
Burnaby, BC
- $21.36 to $23.98 CAD / hour
- Other
Will take necessary management and technical training as required.
Added 1 hour ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
Working closely with analysts, technical leads, managers and developers from UBC IT, from the Enterprise Resource Planning (ERP)program and sustainment teams, and from the broader IT…
Added 1 hour ago
CC
Operations Manager
Carlson Construction Group
North Vancouver, BC
- $140,000 to $160,000 CAD / year
- Full-time
Partner with senior leadership to influence strategy, improve performance, and support the continued growth of the organization.
Added 1 hour ago
CS
Program Manager, Data and Agri-food Standards/ Responsable de Programme, Normes Relatives aux Données et au Secteur Agroalimentaire
Canadian Standards Association
Calgary, AB · Ottawa, ON · Toronto, ON · Montreal, QC
- $116,230 to $152,555 CAD / year
- Full-time
CSA Group Standards Division has an opportunity for a Program Manager, Data and Agri-food, reporting to the Director, Data and Agri-food Standards. The Program Manager (PGM) is responsible…
Added 1 hour ago
GC
Senior Hydrogeologist
GEI Consultants, Inc.
Markham, ON
- Full-time
…a high-performing hydrogeology professional who brings both technical leadership and strong business development…
Added 1 hour ago
GD
Growth Manager - Canadian Market
General Dynamics Land Systems–Canada
London, ON
- Full-time
This role will work most closely with the Program organization as opportunities transition from Growth-led to Program-led. You will regularly brief and interact with GDLS leadership and…
Added 1 hour ago
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Automation Controls Associate Manager
Accenture
Calgary, AB · Vancouver, BC · Mississauga, ON · Ottawa, ON · Toronto, ON
- Full-time
· Develop proposals for business development opportunities and present to senior leadership at potential clients. Ability to turn broad program objectives into actionable design initiatives.
Added 1 hour ago
CE
Maintenance Data Analyst
Cenovus Energy
Edson, AB
- Full-time
Reporting to the Senior Coordinator, Edson Maintenance, the Maintenance Data Analyst plays a key role in supporting safe, reliable and efficient Production Operations by ensuring the…
Added 1 hour ago
Systems Administrator 3
British Columbia Lottery Corporation
BC · Hybrid - Kamloops or Vancouver, BC
…observability platforms, including Dynatrace. The role provides senior technical expertise and implementation guidance to support effective monitoring, application performance management,…
Added 2 hours ago
S
Platform Solution Architect /Architecte de solutions de plateforme (Montreal)
Slalom
Montreal, QC
- Full-time
We’re looking for a Senior Platform Engineer to join a North America-based team focused on delivering secure, scalable automation and cloud platforms. This role is about enabling teams to…
Added 2 hours ago
PB
Manager, Product Development
Pacific Blue Cross
Burnaby, BC
- Full-time
…insurance professional who can move confidently between product management, business performance, people leadership and…
Added 2 hours ago
Senior Insurance Advisor (Moose Jaw, SK)
Talent Acquisition Team at Westland Insurance. Text reply only.
Moose Jaw, SK
We’re searching for a Senior Insurance Advisor. Are you searching for new possibilities?
Added 2 hours ago
T
Insights & Analytics Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
Performance management, KPIs & sales force effectiveness
Added 2 hours ago
Senior Architectural Contract Construction Administrator (Prince George, BC)
DIALOG
Vancouver, BC
DIALOG is seeking an experienced Senior Architectural Contract Construction Administrator to provide site-based architectural leadership for the University Hospital of Northern British…
Added 2 hours ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
Working closely with analysts, technical leads, managers and developers from UBC IT, from the Enterprise Resource Planning (ERP)program and sustainment teams, and from the broader IT…
Added 2 hours ago
SR
Technical Program Manager
Swim Recruiting
Vancouver, BC
- $95 to $110 CAD / hour
- Contract
As a result of growth and investment in technology our client is looking for a program manager to lead technical delivery of a large-scale transformation program running through 2027. The…
Added 2 hours ago
FH
Senior Indigenous Cultural Advisor
Fraser Health Authority
Surrey, BC
- $35.36 to $50.83 CAD / hour
- Part-time
The Senior Indigenous Cultural Advisor provides leadership and guidance to the Indigenous Cultural Advisor team by ensuring Indigenous perspectives, knowledge, and approaches to wellness…

YWCA BC

Director, Information Technology

Vancouver, BC, Canada

Pay Rate: $119,101.32 per annum · Full-time

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Job details

Pay: Pay Rate: $119,101.32 per annum
Job type: Full-time
Apply by: Nov 26, 2026
Experience: 8+ years of progressive IT experience, including leadership of infrastructure and end-user computing in a multi-site environment.
Posting language: English
Posted: Oct 27, 2026

Original job description

Come as you are. Make a real impact.

At YWCA BC, we’ve been making a difference in the lives of women, families, youth and job seekers across the region for over 125 years – and we’re just getting started. We are a dynamic, forward-thinking organization offering affordable housing, early learning and childcare, employment and training services, mentorship, violence prevention, legal services and so much more. We also advocate for systemic change by educating the public and influencing policy. Watch this short video to learn about what we do – it’s more than you think!

Diversity is our strength. As an equity-seeking organization, the YWCA values its diverse workplace and is committed to fostering a community of inclusion and belonging. Our values – intention, courage, community and empowerment – guide everything we do and shape the kind of workplace we are proud to offer. We welcome diverse voices and lived experiences, and we support flexible work arrangements to help you thrive personally and professionally.

The Director, IT leads day-to-day delivery of technology services and operational security. Reporting to the VP Finance, IT and Risk, this role is YWCA's senior technology leader, setting technology direction and translating it into execution by running reliable IT operations and strengthening cybersecurity controls that protect YWCA’s clients, staff, and organisational reputation.

Reports to: Vice President, Finance, IT and Risk

Direct reports: Senior IT Systems Manager, plus additional technical staff as required

Governance: provides operational metrics and risk updates to the VP Finance, IT and Risk; participates in cross-functional governance forums as required

Delegated authority and decision rights

Runs day-to-day operations across sites, including escalation pathways, on-call structure, service workflows, and operational communications to staff.
Approves routine operational changes, configuration standards enforcement, and remediation plans (patching, vulnerability remediation coordination, endpoint baselines) consistent with standards approved by the VP Finance, IT and Risk.
Recommends technology standards, policies, and the annual IT operating and capital budget for approval by the VP Finance, IT and Risk.
Defines and enforces operational processes (incident/problem/change), service catalogue structure, and operational metrics.
Manages renewals, service performance, and vendor issue escalation; can approve vendor work orders and operational purchases within budget and delegated signing limits.
Owns operational control implementation and upkeep (monitoring, endpoint protection, email protections, conditional access operations) and ensures evidence is maintained for audits and cyber insurance.
Leads performance management, scheduling, coverage planning, and hiring for operational roles (with VP Finance, IT and Risk approval for net-new roles or material restructuring).

What you’ll be doing:

1) IT operations and service management

Run day-to-day IT operations, ensuring stable services, responsive support, and clear escalation pathways for front-line teams.
Implement service management practices, including ticketing workflows, incident and problem management, and change coordination.
Define and track operational performance metrics (for example, ticket volumes, time to resolution, recurring issues) and drive continuous improvement.

2) Infrastructure, platforms, and endpoint management

Oversee network, connectivity, collaboration, and core cloud services to ensure availability, security, and supportability.
Ensure consistent execution of endpoint management, patching, configuration standards, and identity and access operations (including Joiner-Mover-Leaver (JML) processes and access reviews).
Support the operational health of data pipelines and BI tools, ensuring data sources are reliable and accessible for enterprise reporting.
Provide operational support for network-connected physical security systems (e.g., CCTV, access control).
Oversee configuration, support, and integration of core business applications (e.g., client management, finance, and HR systems), working with system owners across the organisation.
Maintain backup, disaster recovery, and business continuity capabilities for critical systems, including regular restore testing.

3) Vendor, procurement, and asset management

Own the device and asset lifecycle program: standards, procurement coordination, tagging, inventory accuracy, deployment, transfers, replacements, secure wiping, and disposal.
Enforce mobile and BYOD access controls appropriate to risk, including limitations on local storage and expectations for incident reporting, remote wipe, and support boundaries.
Manage operational vendor relationships, renewals, and service performance, escalating risks and material issues to the VP Finance, IT and Risk.
Manage the IT operating and capital budget, including license and subscription costs, and report on spending against plan.

4) Cybersecurity operations and control implementation

Operationalise security controls and maintain security tooling configurations and monitoring across endpoints, networks, and cloud services.
Coordinate vulnerability management, including scanning, risk-based prioritisation, and remediation tracking.
Maintain operational readiness for incidents, including runbooks, escalation, evidence preservation support, and post-incident corrective actions.
Apply privacy and safety safeguards to systems that hold sensitive client information, and support privacy impact assessments and breach response.
Maintain IT policies and staff guidance (e.g., acceptable use) and deliver security awareness training, including phishing simulations.

5) Project delivery and change enablement

Lead delivery of operational technology projects (upgrades, migrations, tooling improvements), managing scope, timelines, and stakeholder communication.
Work with program leaders to translate needs into feasible solutions and sustainable support models.
Ensure changes are adopted successfully through training, communications, and transition to steady-state operations.
Develop and maintain the multi-year technology roadmap in partnership with the VP Finance, IT and Risk, and translate it into actionable project plans, ensuring operational readiness for all new deployments.

6) People leadership

Lead, coach, and develop the IT operations team, including performance management, training plans, and coverage planning.
Establish clear on-call, escalation, and handoff practices that protect staff wellbeing and maintain service reliability.

Required experience and capabilities

8+ years of progressive IT experience, including leadership of infrastructure and end-user computing in a multi-site environment.
Demonstrated experience operating and improving IT service delivery, including ticketing, incident management, and operational metrics.
Practical cybersecurity experience, including patching discipline, endpoint security, identity and access practices, and incident response support.
Strong vendor and contract operations capability, including renewals, service performance management, and procurement coordination.
Ability to communicate clearly with non-technical stakeholders and drive adoption of consistent practices.
People leadership experience, including coaching, performance management, and coverage planning for reliable operations.
Experience developing multi-year technology roadmaps and managing IT budgets.
Post-secondary degree or diploma in information technology, computer science, or a related field, or an equivalent combination of education and experience.

Preferred experience

Experience in non-profit, housing, or human services environments with heightened privacy and safety considerations.
ITIL or comparable service management training, and project delivery experience (formal or practical).

Working conditions

Based in Metro Vancouver with occasional travel to multiple sites as required.
Hybrid work may be supported depending on operational needs, incident readiness, and leadership expectations.
This role participates in incident response leadership and may require after-hours availability for critical incidents and scheduled maintenance windows.

We offer our eligible employees the following benefits as part of their total rewards package:

Extended medical and dental benefits
A defined benefit pension plan (MPP)
Pregnancy, parental and adoption leave top up
22 vacation days and 3 personal days, in addition to paid sick leave
Flexible working arrangements for applicable positions
Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members
A workplace that prioritizes employee health, safety and well-being, including many learning and growth opportunities such as our employee mentorship program and three equity committees that help to support our goals towards achieving meaningful equity and inclusion.
Free staff membership to our Health + Fitness Centre
Discounts at our YWCA Hotel
Priority in YWCA Child Care centres
Pay Rate: $119,101.32 per annum

We’re committed to increasing representation and equity across our organization. We strongly encourage applications from women, Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, people with disabilities and others from marginalized communities. We’re also focused on creating leadership opportunities for Indigenous, Black, and gender-diverse individuals. If you'd like to learn more about our inclusive culture before applying, feel free to contact our Equity & Engagement Manager at people@ywcabc.org.

Accessibility is a priority for us. If you need any accommodations to apply or have questions about the process, please reach out to the hiring manager listed. We make hiring decisions based on qualifications, transferable skills, lived experience and organizational needs. Thank you to everyone who applies - only those selected for an interview will be contacted.

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More about this job

Responsibilities

Lead day-to-day IT operations, service delivery, infrastructure, endpoint management, vendor relationships, and operational cybersecurity across multiple sites. Develop the technology roadmap, manage projects and budgets, maintain operational controls and incident readiness, and lead the IT operations team.

Requirements

Requires 8 or more years of progressive IT experience, including leadership of infrastructure and end-user computing in a multi-site environment, along with practical cybersecurity, service management, vendor operations, budgeting, and people leadership experience. A post-secondary degree or diploma in IT, computer science, or a related field - or equivalent education and experience - is required; roadmap development and clear communication with non-technical stakeholders are also expected.

Skills

IT Operations
IT Service Management
Infrastructure Management
Endpoint Management
Cybersecurity Operations
Incident Response
Identity and Access Management
Vulnerability Management
Vendor Management
IT Budget Management
Technology Roadmapping
Project Delivery
Disaster Recovery
Business Continuity
People Leadership
Privacy and Data Protection

Benefits

Extended Medical and Dental Benefits
Defined Benefit Pension Plan
Pregnancy, Parental, and Adoption Leave Top-Up
22 Vacation Days
3 Personal Days
Paid Sick Leave
Flexible Working Arrangements
Employee and Family Assistance Program
Learning and Growth Opportunities
Employee Mentorship Program
Free Staff Membership to Health and Fitness Centre
Discounts at YWCA Hotel
Priority Access to YWCA Child Care Centres

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Service Management
Ticketing Workflows
Incident Management
Problem Management
Change Management
Infrastructure
Cloud Services
Network Management
Endpoint Management
Patching
Identity and Access Management
Joiner-Mover-Leaver Processes
Access Reviews
Data Pipelines
Business Intelligence
Client Management Systems
Finance Systems
HR Systems
Backup and Disaster Recovery
Asset Lifecycle Management
Mobile Device Management
BYOD Controls
Vulnerability Management
Endpoint Protection
Conditional Access
Privacy Impact Assessments
Security Awareness Training
Phishing Simulations
ITIL

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