Find work in Canada.

534,319 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 8 mins ago
AO
Superintendent, Operations & Team Management
Archdiocese of Ottawa-Cornwall
Ottawa, ON
- Full-time
Reporting to the Cemetery Director or Delegate, the Superintendent is a hands-on people leader who plans, coordinates, and supervises day-to-day operations at Notre-Dame Cemetery. The…
Added 8 mins ago
MD
Director, Oversight and Accountability - State Program Administrator Coordinator
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Director, Oversight and Accountability
Added 23 mins ago
W/
Sales Associate
WIRELESSWAVE / WAVE SANS FIL
Kingston, ON
- Full-time
…we’re proud to be recognized as a Best Place to Work by HR Director Magazine. Join us in a rewarding, people-first environment where opportunity and growth are always within…
Added 23 mins ago
AC
Hourly Supervisor
Aramark Canada
Ottawa, ON
- Full-time
Perform other duties as requested by the Food Service Director or Manager whenever his/her skill and/or experience would be vital to initiate, coordinate, or complete any given program.
Added 23 mins ago
RC
Transaction Accounting Director
RSM Canada
Toronto, ON
- Full-time
RSM is looking for a Director to join our Deals Accounting and Strategic Finance practice with a focus in Transaction Accounting service line. Changing economies, new accounting policies…
Added 23 mins ago
RC
Capital Markets Accounting Advisory Director
RSM Canada
Toronto, ON
- Full-time
At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for…
Added 23 mins ago
TR
Director, Individual Giving
The Royal Conservatory of Music
Toronto, ON
- $118,000 to $128,000 CAD / year
- Full-time
The Director translates the Managing Director’s integrated fundraising strategy into a focused major gifts plan, aligning portfolio activity, donor strategies and team priorities with RCM’s…
Added 23 mins ago
TR
Director, Annual Giving
The Royal Conservatory of Music
Toronto, ON
- $118,000 to $128,000 CAD / year
- Full-time
…definitive standard of excellence in curriculum design, assessment, performance training, and teacher certification. Graduates from its two performance training programs, The Glenn Gould…
Added 23 mins ago
TR
Manager, Events and Corporate Partnerships
The Royal Conservatory of Music
Toronto, ON
- $75,000 to $83,000 CAD / year
- Full-time
…definitive standard of excellence in curriculum design, assessment, performance training, and teacher certification. Graduates from its two performance training programs, The Glenn Gould…
Added 23 mins ago
O
Process Specialist
Olymel
Boucherville, QC
- Full-time
…strategies, improving internal processes, and fostering a high-performance and collaborative work environment, this opportunity is for…
Added 23 mins ago
UW
Marketing Coordinator
United Way British Columbia
Kamloops, BC
- $82,100.2 CAD / year
- Full-time
Reporting to the Director, Marketing and Digital Engagement, the Coordinator, Marketing executes direct mail and email solicitation writing, production and stewardship, and grows UWBC's…
Added 23 mins ago
TP
Manager, Real Estate Operations
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Associate Director, Real Estate Leasing and Development, the Manager, Real Estate Operations will oversee the operational performance of Toronto Pearson’s diverse portfolio…
Added 23 mins ago
UW
Marketing Coordinator
United Way British Columbia
Nanaimo, BC
- $82,100.2 CAD / year
- Full-time
Reporting to the Director, Marketing and Digital Engagement, the Coordinator, Marketing executes direct mail and email solicitation writing, production and stewardship, and grows UWBC's…
Added 23 mins ago
TC
Director of Information Technology
Taproot Community Support Services
Langley (District), BC · Langley, BC
- Full-time
…programs do their best work. As we grow, we are looking for a Director of Information Technology to lead our technology strategy, information systems and IT…
Added 23 mins ago
KR
Head Coach, Rhythmic Gymnastics
Kanata Rhythmic Sportive Gymnastics Club
Ottawa, ON · Kanata, ON
- Full-time
…national levels, nurturing athletes across Provincial, High-Performance, and National Team programs. We are seeking someone with a genuine passion for the sport who enjoys guiding athletes…
Added 23 mins ago
NC
Volunteer Coordinator
Nanaimo Community Hospice Society
Nanaimo, BC
- Full-time
· Monitors ongoing evaluations of client-based volunteers’ performance, including progressive corrective disciplinary action and/or termination when required;
Added 23 mins ago
TC
Director of Information Technology, Full-Time
Taproot Community Support Services
Langley (District), BC · Langley, BC
- Full-time
…programs do their best work. As we grow, we are looking for a Director of Information Technology to lead our technology strategy, information systems and IT…
Added 25 mins ago
Medical Director Veterinarian
VetStrategy / Daubigny
Mississauga, ON
Medical Director – Specialty & Emergency Hospital
Added 40 mins ago
W
Director, Global Process Owner
Worley
Calgary, AB
- Full-time
…enablement, systems integration, data integrity, governance, performance measurement, and continuous improvement across the entire material…
Added 40 mins ago
V
Director, Voisey's Bay Operations
Vale
Canada
- Full-time
The Director of Voisey’s Bay Operations holds overall accountability for the strategic leadership and operational performance of the Voisey’s Bay mine site, a complex remote mining…
Added 53 mins ago
HP
General Manager
Hôtel Place d'Armes, Corner Collection
Montreal, QC
- Full-time
…hotel’s operations to ensure that the company’s quality and performance standards are consistently met. Directly involved in day-to-day operations, the General Manager works in close…
Added 53 mins ago
G&
Managing Director
Groom & Associés / Associates
Montreal, QC
- Full-time
The Managing Director leads the organization's overall business performance and is accountable for profitable growth, market position, customer value, operational effectiveness, and…
Added 53 mins ago
CR
Manager HCM Applications Support
Chartwell Retirement Residences
Mississauga, ON
- Full-time
Reporting to the Director, Information Systems, the Manager, HCM Operations Support is responsible for the day-to-day operational support, stability, maintenance, and service delivery of…
Added 53 mins ago
LR
Sales & Account Specialist
La Rocca Creative Cakes
Richmond Hill, ON
- Full-time
US Sales Support: Provide administrative support to the Director of Business Development responsible for US sales.
Added 53 mins ago
K
Chief Education Officer
KBRS
Toronto, ON
- Full-time

YWCA BC

Director, Information Technology

Vancouver, BC, Canada

Pay Rate: $119,101.32 per annum · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay Rate: $119,101.32 per annum
Job type: Full-time
Apply by: Apr 26, 2027
Experience: 8+ years of progressive IT experience, including leadership of infrastructure and end-user computing in a multi-site environment.
Posting language: English
Posted: Oct 28, 2026

Original job description

Come as you are. Make a real impact.

At YWCA BC, we’ve been making a difference in the lives of women, families, youth and job seekers across the region for over 125 years – and we’re just getting started. We are a dynamic, forward-thinking organization offering affordable housing, early learning and childcare, employment and training services, mentorship, violence prevention, legal services and so much more. We also advocate for systemic change by educating the public and influencing policy. Watch this short video to learn about what we do – it’s more than you think!

Diversity is our strength. As an equity-seeking organization, the YWCA values its diverse workplace and is committed to fostering a community of inclusion and belonging. Our values – intention, courage, community and empowerment – guide everything we do and shape the kind of workplace we are proud to offer. We welcome diverse voices and lived experiences, and we support flexible work arrangements to help you thrive personally and professionally.

The Director, IT leads day-to-day delivery of technology services and operational security. Reporting to the VP Finance, IT and Risk, this role is YWCA's senior technology leader, setting technology direction and translating it into execution by running reliable IT operations and strengthening cybersecurity controls that protect YWCA’s clients, staff, and organisational reputation.

Reports to: Vice President, Finance, IT and Risk

Direct reports: Senior IT Systems Manager, plus additional technical staff as required

Governance: provides operational metrics and risk updates to the VP Finance, IT and Risk; participates in cross-functional governance forums as required

Delegated authority and decision rights

Runs day-to-day operations across sites, including escalation pathways, on-call structure, service workflows, and operational communications to staff.
Approves routine operational changes, configuration standards enforcement, and remediation plans (patching, vulnerability remediation coordination, endpoint baselines) consistent with standards approved by the VP Finance, IT and Risk.
Recommends technology standards, policies, and the annual IT operating and capital budget for approval by the VP Finance, IT and Risk.
Defines and enforces operational processes (incident/problem/change), service catalogue structure, and operational metrics.
Manages renewals, service performance, and vendor issue escalation; can approve vendor work orders and operational purchases within budget and delegated signing limits.
Owns operational control implementation and upkeep (monitoring, endpoint protection, email protections, conditional access operations) and ensures evidence is maintained for audits and cyber insurance.
Leads performance management, scheduling, coverage planning, and hiring for operational roles (with VP Finance, IT and Risk approval for net-new roles or material restructuring).

What you’ll be doing:

1) IT operations and service management

Run day-to-day IT operations, ensuring stable services, responsive support, and clear escalation pathways for front-line teams.
Implement service management practices, including ticketing workflows, incident and problem management, and change coordination.
Define and track operational performance metrics (for example, ticket volumes, time to resolution, recurring issues) and drive continuous improvement.

2) Infrastructure, platforms, and endpoint management

Oversee network, connectivity, collaboration, and core cloud services to ensure availability, security, and supportability.
Ensure consistent execution of endpoint management, patching, configuration standards, and identity and access operations (including Joiner-Mover-Leaver (JML) processes and access reviews).
Support the operational health of data pipelines and BI tools, ensuring data sources are reliable and accessible for enterprise reporting.
Provide operational support for network-connected physical security systems (e.g., CCTV, access control).
Oversee configuration, support, and integration of core business applications (e.g., client management, finance, and HR systems), working with system owners across the organisation.
Maintain backup, disaster recovery, and business continuity capabilities for critical systems, including regular restore testing.

3) Vendor, procurement, and asset management

Own the device and asset lifecycle program: standards, procurement coordination, tagging, inventory accuracy, deployment, transfers, replacements, secure wiping, and disposal.
Enforce mobile and BYOD access controls appropriate to risk, including limitations on local storage and expectations for incident reporting, remote wipe, and support boundaries.
Manage operational vendor relationships, renewals, and service performance, escalating risks and material issues to the VP Finance, IT and Risk.
Manage the IT operating and capital budget, including license and subscription costs, and report on spending against plan.

4) Cybersecurity operations and control implementation

Operationalise security controls and maintain security tooling configurations and monitoring across endpoints, networks, and cloud services.
Coordinate vulnerability management, including scanning, risk-based prioritisation, and remediation tracking.
Maintain operational readiness for incidents, including runbooks, escalation, evidence preservation support, and post-incident corrective actions.
Apply privacy and safety safeguards to systems that hold sensitive client information, and support privacy impact assessments and breach response.
Maintain IT policies and staff guidance (e.g., acceptable use) and deliver security awareness training, including phishing simulations.

5) Project delivery and change enablement

Lead delivery of operational technology projects (upgrades, migrations, tooling improvements), managing scope, timelines, and stakeholder communication.
Work with program leaders to translate needs into feasible solutions and sustainable support models.
Ensure changes are adopted successfully through training, communications, and transition to steady-state operations.
Develop and maintain the multi-year technology roadmap in partnership with the VP Finance, IT and Risk, and translate it into actionable project plans, ensuring operational readiness for all new deployments.

6) People leadership

Lead, coach, and develop the IT operations team, including performance management, training plans, and coverage planning.
Establish clear on-call, escalation, and handoff practices that protect staff wellbeing and maintain service reliability.

Required experience and capabilities

8+ years of progressive IT experience, including leadership of infrastructure and end-user computing in a multi-site environment.
Demonstrated experience operating and improving IT service delivery, including ticketing, incident management, and operational metrics.
Practical cybersecurity experience, including patching discipline, endpoint security, identity and access practices, and incident response support.
Strong vendor and contract operations capability, including renewals, service performance management, and procurement coordination.
Ability to communicate clearly with non-technical stakeholders and drive adoption of consistent practices.
People leadership experience, including coaching, performance management, and coverage planning for reliable operations.
Experience developing multi-year technology roadmaps and managing IT budgets.
Post-secondary degree or diploma in information technology, computer science, or a related field, or an equivalent combination of education and experience.

Preferred experience

Experience in non-profit, housing, or human services environments with heightened privacy and safety considerations.
ITIL or comparable service management training, and project delivery experience (formal or practical).

Working conditions

Based in Metro Vancouver with occasional travel to multiple sites as required.
Hybrid work may be supported depending on operational needs, incident readiness, and leadership expectations.
This role participates in incident response leadership and may require after-hours availability for critical incidents and scheduled maintenance windows.

We offer our eligible employees the following benefits as part of their total rewards package:

Extended medical and dental benefits
A defined benefit pension plan (MPP)
Pregnancy, parental and adoption leave top up
22 vacation days and 3 personal days, in addition to paid sick leave
Flexible working arrangements for applicable positions
Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members
A workplace that prioritizes employee health, safety and well-being, including many learning and growth opportunities such as our employee mentorship program and three equity committees that help to support our goals towards achieving meaningful equity and inclusion.
Free staff membership to our Health + Fitness Centre
Discounts at our YWCA Hotel
Priority in YWCA Child Care centres
Pay Rate: $119,101.32 per annum

We’re committed to increasing representation and equity across our organization. We strongly encourage applications from women, Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, people with disabilities and others from marginalized communities. We’re also focused on creating leadership opportunities for Indigenous, Black, and gender-diverse individuals. If you'd like to learn more about our inclusive culture before applying, feel free to contact our Equity & Engagement Manager at people@ywcabc.org.

Accessibility is a priority for us. If you need any accommodations to apply or have questions about the process, please reach out to the hiring manager listed. We make hiring decisions based on qualifications, transferable skills, lived experience and organizational needs. Thank you to everyone who applies - only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Lead day-to-day IT operations, service delivery, infrastructure, endpoint management, vendor relationships, and cybersecurity controls across the organization. Develop technology roadmaps and budgets, deliver operational projects, maintain incident and continuity readiness, and lead the IT operations team.

Requirements

Requires 8+ years of progressive IT experience, including leadership of infrastructure and end-user computing in a multi-site environment, along with practical cybersecurity, service delivery, vendor, budget, and people-management experience. A post-secondary degree or diploma in IT, computer science, or a related field - or equivalent education and experience - is required; ITIL or comparable training and experience in nonprofit or human services settings are preferred.

Skills

IT Operations Management
IT Service Management
Infrastructure Management
Endpoint Management
Cybersecurity Operations
Incident Response
Identity And Access Management
Vulnerability Management
Vendor Management
IT Budget Management
Technology Roadmapping
Project Delivery
Disaster Recovery
Business Continuity
People Leadership
Stakeholder Communication

Benefits

Extended Medical And Dental Benefits
Defined Benefit Pension Plan
Pregnancy, Parental, And Adoption Leave Top-Up
22 Vacation Days
3 Personal Days
Paid Sick Leave
Flexible Working Arrangements
Employee Family Assistance Program
Learning And Growth Opportunities
Employee Mentorship Program
Free Staff Membership To Health And Fitness Centre
Discounts At YWCA Hotel
Priority Access To YWCA Child Care Centres

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
IT Service Management
Ticketing Workflows
Incident Management
Problem Management
Change Management
Infrastructure
Cloud Services
Network Management
Endpoint Management
Patching
Identity And Access Management
Joiner-Mover-Leaver Processes
Data Pipelines
Business Intelligence
CCTV
Access Control
Asset Lifecycle Management
Mobile Device Management
BYOD
Vulnerability Management
Endpoint Protection
Conditional Access
Privacy Impact Assessments
Security Awareness Training
Phishing Simulations
Backup And Disaster Recovery
Business Continuity
ITIL
Technology Roadmap

Report this job