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Added 47 mins ago
CO
Financial Services Administrator
County of Grande Prairie
Clairmont, AB
- Full-time
…briefing binders/files of appropriate materials while ensuring security for confidential and restricted documents and information. This includes ensuring that materials required for…
Added 47 mins ago
AC
Hourly Supervisor
Aramark Canada
Ottawa, ON
- Full-time
Perform other duties as requested by the Food Service Director or Manager whenever his/her skill and/or experience would be vital to initiate, coordinate, or complete any given program.
Added 47 mins ago
TS
Front Line Worker (Full Time – Contract)
The Salvation Army in Canada
Toronto, ON
- Full-time
Indirectly reports to the Assistant Director and/or the Director
Added 47 mins ago
SC
Information Technology Support Specialist - 1 yr contract
Southbridge Care Homes
Cambridge, ON
- $55,000 to $60,000 CAD / year
- Full-time
…Specialist to cover a 1yr contract. This role will report to the Director of IT Operations and provide technical assistance and support to end users while ensuring the efficient operation…
Added 47 mins ago
TC
Director of Information Technology
Taproot Community Support Services
Langley (District), BC · Langley, BC
- Full-time
…programs do their best work. As we grow, we are looking for a Director of Information Technology to lead our technology strategy, information systems and IT…
Added 47 mins ago
GL
Occupational Health, Safety and Environment Specialist
Gay Lea Foods
Teeswater, ON
- Full-time
Reports to: Director, Occupational Health & Safety, Environment & Sustainability
Added 47 mins ago
TC
Director of Information Technology, Full-Time
Taproot Community Support Services
Langley (District), BC · Langley, BC
- Full-time
…programs do their best work. As we grow, we are looking for a Director of Information Technology to lead our technology strategy, information systems and IT…
Added 1 hour ago
CR
Manager HCM Applications Support
Chartwell Retirement Residences
Mississauga, ON
- Full-time
Reporting to the Director, Information Systems, the Manager, HCM Operations Support is responsible for the day-to-day operational support, stability, maintenance, and service delivery of…
Added 1 hour ago
AC
Food Service Supervisor
Aramark Canada
Ottawa, ON
- Full-time
Perform other duties as requested by the Food Service Director or Manager whenever his/her skill and/or experience would be vital to initiate, coordinate, or complete any given program.
Added 1 hour ago
ML
Senior Manager, HR Ops & Labour Relations
Maple Leaf Foods Inc
Mississauga, ON
- $122,000 to $172,000 CAD / year
- Full-time
…before they affect operations. As the primary successor to the Director, HR Ops & Labour Relations, you'll also help build leadership bench strength for the…
Added 1 hour ago
Q
Director of Product & Strategy, CXM Flex
Quadient
Toronto, ON
- $221,600 to $332,400 CAD / year
- Full-time
The Director of Product & Strategy, CXM Flex will own the strategy, roadmap, and product outcomes for Quadient’s on‑premise, self‑hosted, and managed service Inspire portfolio (CXM Flex).…
Added 1 hour ago
CG
Food Service Director
Compass Group Canada
Ottawa, ON
- Full-time
The Food Service Director is responsible to manage day-to-day operations for a single unit, including ensuring that work is completed, scheduling staff, controlling costs, resolving issues…
Added 1 hour ago
B
Operations Manager
BGIS
Toronto, ON
- Full-time
▪ Analyze needs for Client Services Training and recommend to National Director-Operations including customer service training for tenant interfacing BGIS staff and vendors (e.g. House…
Added 1 hour ago
CG
Manager, Sales Governance and Operations
Calian Group
Toronto, ON
- Full-time
Working closely with the Director, Sales Governance, you will support executive decision-making through operational analysis, reporting, and business insights. You will play a key role in…
Added 1 hour ago
DG
Food Service Supervisor
Dexterra Group
Mississauga, ON
- Full-time
Under the general supervision of the Food Service Director, the Retail Supervisor is in charge of organizing, planning, preparing and/or directing the preparation of daily food service…
Added 1 hour ago
TP
Specialist, Supplier Relationship Management
Toronto Pearson International Airport
Toronto, ON
- Full-time
Support Associate Director, SRM, Manager, SRM and the Head of Procurement on all contract and Supplier Relationship Management initiatives.
Added 1 hour ago
B
Manager, Workplace Solutions (Drawing & Occupancy) - Future Opportunity
BGIS
Toronto, ON
- Full-time
…for complex or technical workplace-related issues prior to Director…
Added 1 hour ago
CG
HSEQ Manager - Food & Support Services (Remote)
Compass Group Canada
Iskut 6, BC
- Full-time
…consistency across ESS Support Services locations. Reporting to the Director of Safety, the role partners with Culinary, Operations, People & Culture, site leadership, and client…
Added 1 hour ago
CG
Mobile Food Services Manager (BC Corrections)
Compass Group Canada
Surrey, BC
- Full-time
Report to the food services director when in your home unit, and to the district manager when in other BC corrections centres.
Added 1 hour ago
GS
Senior Systems Administrator
Gertex Solutions
Toronto, ON · Etobicoke, ON
- Full-time
As the primary technical resource for our business systems and IT environment, you will work with the IT Director and an external Managed Service Provider (MSP), serving as the internal…
Added 1 hour ago
CC
Director, Technology and Business Systems
Corner Collection
Montreal, QC
- Full-time
This individual ensures the reliability, security and performance of the systems that support our hotels, restaurants and corporate functions. Working closely with property leadership,…
Added 1 hour ago
I-
Head of Operations
ICCAIA - International Coordinating Council of Aerospace Industries Associations
Montreal, QC
- Full-time
…international standards and regulations necessary for the safety, security, efficiency and sustainability of air transport, primarily working with the International Civil Aviation…
Added 1 hour ago
A
Information Technology Administrator
Altis
Ottawa, ON · Greater Ottawa Metropolitan Area
- $97,000 to $114,298 CAD / year
- Temporary
Reporting to the Executive Director, you'll be a trusted resource for information management, IT operations, and digital solutions. You'll collaborate with leadership and staff to…
Added 1 hour ago
AC
Data Engineer
Amphenol Communications Solutions
Markham, ON
- Full-time
…end markets for the Company's products are communications and information processing markets, including cable television, cellular telephone and data communication and information…
Added 1 hour ago
H
Junior Cyber Incident Response Analyst
Hootsuite
Ottawa, ON
- Full-time
Hootsuite’s Security team is looking for a Junior Cyber Incident Response Analyst to assist the team in securing our product, services and IT infrastructure. You’ll work to identify and…

YWCA BC

Director, Information Technology

Vancouver, BC, Canada

Pay Rate: $119,101.32 per annum · Full-time

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Job details

Pay: Pay Rate: $119,101.32 per annum
Job type: Full-time
Apply by: Apr 26, 2027
Experience: 8+ years of progressive IT experience, including leadership of infrastructure and end-user computing in a multi-site environment.
Posting language: English
Posted: Oct 28, 2026

Original job description

Come as you are. Make a real impact.

At YWCA BC, we’ve been making a difference in the lives of women, families, youth and job seekers across the region for over 125 years – and we’re just getting started. We are a dynamic, forward-thinking organization offering affordable housing, early learning and childcare, employment and training services, mentorship, violence prevention, legal services and so much more. We also advocate for systemic change by educating the public and influencing policy. Watch this short video to learn about what we do – it’s more than you think!

Diversity is our strength. As an equity-seeking organization, the YWCA values its diverse workplace and is committed to fostering a community of inclusion and belonging. Our values – intention, courage, community and empowerment – guide everything we do and shape the kind of workplace we are proud to offer. We welcome diverse voices and lived experiences, and we support flexible work arrangements to help you thrive personally and professionally.

The Director, IT leads day-to-day delivery of technology services and operational security. Reporting to the VP Finance, IT and Risk, this role is YWCA's senior technology leader, setting technology direction and translating it into execution by running reliable IT operations and strengthening cybersecurity controls that protect YWCA’s clients, staff, and organisational reputation.

Reports to: Vice President, Finance, IT and Risk

Direct reports: Senior IT Systems Manager, plus additional technical staff as required

Governance: provides operational metrics and risk updates to the VP Finance, IT and Risk; participates in cross-functional governance forums as required

Delegated authority and decision rights

Runs day-to-day operations across sites, including escalation pathways, on-call structure, service workflows, and operational communications to staff.
Approves routine operational changes, configuration standards enforcement, and remediation plans (patching, vulnerability remediation coordination, endpoint baselines) consistent with standards approved by the VP Finance, IT and Risk.
Recommends technology standards, policies, and the annual IT operating and capital budget for approval by the VP Finance, IT and Risk.
Defines and enforces operational processes (incident/problem/change), service catalogue structure, and operational metrics.
Manages renewals, service performance, and vendor issue escalation; can approve vendor work orders and operational purchases within budget and delegated signing limits.
Owns operational control implementation and upkeep (monitoring, endpoint protection, email protections, conditional access operations) and ensures evidence is maintained for audits and cyber insurance.
Leads performance management, scheduling, coverage planning, and hiring for operational roles (with VP Finance, IT and Risk approval for net-new roles or material restructuring).

What you’ll be doing:

1) IT operations and service management

Run day-to-day IT operations, ensuring stable services, responsive support, and clear escalation pathways for front-line teams.
Implement service management practices, including ticketing workflows, incident and problem management, and change coordination.
Define and track operational performance metrics (for example, ticket volumes, time to resolution, recurring issues) and drive continuous improvement.

2) Infrastructure, platforms, and endpoint management

Oversee network, connectivity, collaboration, and core cloud services to ensure availability, security, and supportability.
Ensure consistent execution of endpoint management, patching, configuration standards, and identity and access operations (including Joiner-Mover-Leaver (JML) processes and access reviews).
Support the operational health of data pipelines and BI tools, ensuring data sources are reliable and accessible for enterprise reporting.
Provide operational support for network-connected physical security systems (e.g., CCTV, access control).
Oversee configuration, support, and integration of core business applications (e.g., client management, finance, and HR systems), working with system owners across the organisation.
Maintain backup, disaster recovery, and business continuity capabilities for critical systems, including regular restore testing.

3) Vendor, procurement, and asset management

Own the device and asset lifecycle program: standards, procurement coordination, tagging, inventory accuracy, deployment, transfers, replacements, secure wiping, and disposal.
Enforce mobile and BYOD access controls appropriate to risk, including limitations on local storage and expectations for incident reporting, remote wipe, and support boundaries.
Manage operational vendor relationships, renewals, and service performance, escalating risks and material issues to the VP Finance, IT and Risk.
Manage the IT operating and capital budget, including license and subscription costs, and report on spending against plan.

4) Cybersecurity operations and control implementation

Operationalise security controls and maintain security tooling configurations and monitoring across endpoints, networks, and cloud services.
Coordinate vulnerability management, including scanning, risk-based prioritisation, and remediation tracking.
Maintain operational readiness for incidents, including runbooks, escalation, evidence preservation support, and post-incident corrective actions.
Apply privacy and safety safeguards to systems that hold sensitive client information, and support privacy impact assessments and breach response.
Maintain IT policies and staff guidance (e.g., acceptable use) and deliver security awareness training, including phishing simulations.

5) Project delivery and change enablement

Lead delivery of operational technology projects (upgrades, migrations, tooling improvements), managing scope, timelines, and stakeholder communication.
Work with program leaders to translate needs into feasible solutions and sustainable support models.
Ensure changes are adopted successfully through training, communications, and transition to steady-state operations.
Develop and maintain the multi-year technology roadmap in partnership with the VP Finance, IT and Risk, and translate it into actionable project plans, ensuring operational readiness for all new deployments.

6) People leadership

Lead, coach, and develop the IT operations team, including performance management, training plans, and coverage planning.
Establish clear on-call, escalation, and handoff practices that protect staff wellbeing and maintain service reliability.

Required experience and capabilities

8+ years of progressive IT experience, including leadership of infrastructure and end-user computing in a multi-site environment.
Demonstrated experience operating and improving IT service delivery, including ticketing, incident management, and operational metrics.
Practical cybersecurity experience, including patching discipline, endpoint security, identity and access practices, and incident response support.
Strong vendor and contract operations capability, including renewals, service performance management, and procurement coordination.
Ability to communicate clearly with non-technical stakeholders and drive adoption of consistent practices.
People leadership experience, including coaching, performance management, and coverage planning for reliable operations.
Experience developing multi-year technology roadmaps and managing IT budgets.
Post-secondary degree or diploma in information technology, computer science, or a related field, or an equivalent combination of education and experience.

Preferred experience

Experience in non-profit, housing, or human services environments with heightened privacy and safety considerations.
ITIL or comparable service management training, and project delivery experience (formal or practical).

Working conditions

Based in Metro Vancouver with occasional travel to multiple sites as required.
Hybrid work may be supported depending on operational needs, incident readiness, and leadership expectations.
This role participates in incident response leadership and may require after-hours availability for critical incidents and scheduled maintenance windows.

We offer our eligible employees the following benefits as part of their total rewards package:

Extended medical and dental benefits
A defined benefit pension plan (MPP)
Pregnancy, parental and adoption leave top up
22 vacation days and 3 personal days, in addition to paid sick leave
Flexible working arrangements for applicable positions
Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members
A workplace that prioritizes employee health, safety and well-being, including many learning and growth opportunities such as our employee mentorship program and three equity committees that help to support our goals towards achieving meaningful equity and inclusion.
Free staff membership to our Health + Fitness Centre
Discounts at our YWCA Hotel
Priority in YWCA Child Care centres
Pay Rate: $119,101.32 per annum

We’re committed to increasing representation and equity across our organization. We strongly encourage applications from women, Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, people with disabilities and others from marginalized communities. We’re also focused on creating leadership opportunities for Indigenous, Black, and gender-diverse individuals. If you'd like to learn more about our inclusive culture before applying, feel free to contact our Equity & Engagement Manager at people@ywcabc.org.

Accessibility is a priority for us. If you need any accommodations to apply or have questions about the process, please reach out to the hiring manager listed. We make hiring decisions based on qualifications, transferable skills, lived experience and organizational needs. Thank you to everyone who applies - only those selected for an interview will be contacted.

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More about this job

Responsibilities

Lead day-to-day IT operations, service delivery, infrastructure, endpoint management, vendor relationships, and cybersecurity controls across the organization. Develop technology roadmaps and budgets, deliver operational projects, maintain incident and continuity readiness, and lead the IT operations team.

Requirements

Requires 8+ years of progressive IT experience, including leadership of infrastructure and end-user computing in a multi-site environment, along with practical cybersecurity, service delivery, vendor, budget, and people-management experience. A post-secondary degree or diploma in IT, computer science, or a related field - or equivalent education and experience - is required; ITIL or comparable training and experience in nonprofit or human services settings are preferred.

Skills

IT Operations Management
IT Service Management
Infrastructure Management
Endpoint Management
Cybersecurity Operations
Incident Response
Identity And Access Management
Vulnerability Management
Vendor Management
IT Budget Management
Technology Roadmapping
Project Delivery
Disaster Recovery
Business Continuity
People Leadership
Stakeholder Communication

Benefits

Extended Medical And Dental Benefits
Defined Benefit Pension Plan
Pregnancy, Parental, And Adoption Leave Top-Up
22 Vacation Days
3 Personal Days
Paid Sick Leave
Flexible Working Arrangements
Employee Family Assistance Program
Learning And Growth Opportunities
Employee Mentorship Program
Free Staff Membership To Health And Fitness Centre
Discounts At YWCA Hotel
Priority Access To YWCA Child Care Centres

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
IT Service Management
Ticketing Workflows
Incident Management
Problem Management
Change Management
Infrastructure
Cloud Services
Network Management
Endpoint Management
Patching
Identity And Access Management
Joiner-Mover-Leaver Processes
Data Pipelines
Business Intelligence
CCTV
Access Control
Asset Lifecycle Management
Mobile Device Management
BYOD
Vulnerability Management
Endpoint Protection
Conditional Access
Privacy Impact Assessments
Security Awareness Training
Phishing Simulations
Backup And Disaster Recovery
Business Continuity
ITIL
Technology Roadmap

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