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Added 1 min ago
H
Global Mining Practice Business Development Leader
HDR
Saskatoon, SK
- Full-time
…permitting and feasibility through detailed design, construction, operations, water and mine waste management, and closure and reclamation. You’ll connect clients with integrated technical,…
Added 1 min ago
BV
ASSISTANT.E GÉRANT.E JUNIOR
Bikini Village
La Trinité-des-Monts, QC
- Full-time
…around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving…
Added 2 mins ago
AT
Civil Construction - Surveyor
Arrow Transportation Systems Inc.
BC
- Other
In Business since 1919 and still growing, Arrow is a leader in bulk commodity hauling, reload operations, freight management, logistics, consulting, and technology with operations…
Added 17 mins ago
DH
Production Planner - FAL
De Havilland Aircraft of Canada Limited
Calgary, AB
- Full-time
…production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to…
Added 17 mins ago
B
Property Manager
BGIS
Iqaluit, NU
- Full-time
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that…
Added 17 mins ago
H
Global Mining Practice Business Development Leader
HDR
Calgary, AB
- Full-time
…permitting and feasibility through detailed design, construction, operations, water and mine waste management, and closure and reclamation. You’ll connect clients with integrated technical,…
Added 32 mins ago
SE
Product and Solution Security & Operations Specialist
Siemens EDA (Siemens Digital Industries Software)
Saskatoon, SK
- Full-time
Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop highly innovative electronic products…
Added 47 mins ago
WM
Industrial Maintenance Technician/Millwright, Afternoon Shift
Waste Management, Inc. (WM)
Edmonton, AB
- Full-time
…we know skilled trades professionals are the backbone of our…
Added 47 mins ago
B
Senior Manager, Business Risk
BMO
Toronto, ON · FCP
- Full-time
Supports the business/group leader in the effective implementation, maintenance and administration of first line of defense (1st LOD) programs (e.g., operational risk, AML, compliance,…
Added 47 mins ago
B
Personal Banking Associate
BMO
Toronto, ON
- Full-time
As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
Added 47 mins ago
HW
Compliance Associate
Harbourfront Wealth Management
Canada
- Full-time
Harbourfront Wealth is a dynamic industry leader specializing in financial services and wealth management. We are a fast-growing wealth management firm with over $22 billion in assets under…
Added 1 hour ago
PH
Operations Coordinator, Advancing Health
Providence Healthcare
Vancouver, BC
- Temporary
Behind better health outcomes is a team of people working together to make a difference. Help make that work possible.Behind impactful health research is a connected, well-supported team.…
Added 1 hour ago
CC
Machine Operator
Crossroads C&I
AB · Edmonton, AB
- Full-time
Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a…
Added 1 hour ago
CI
Quality Engineering Technician - 12-month Contract
CpK Interior Products Inc.
Port Hope, ON
- $60,000 to $80,000 CAD / year
- Contract
Serves as a team leader, making recommendations and corrective actions, which are required regarding audit results, and compliance to written procedures or applicable government regulations.
Added 1 hour ago
YB
Director, Information Technology
YWCA BC
Vancouver, BC
- Full-time
…Finance, IT and Risk, this role is YWCA's senior technology leader, setting technology direction and translating it into execution by running reliable IT operations and strengthening…
Added 1 hour ago
TE
District Manager - Calgary
TK Elevator
Calgary, AB
- Full-time
Work as a dependable and continuous improvement leader with various teams within Canada and North America to achieve meaningful outcomes (e.g., operations, sales, finance, contracts, supply…
Added 1 hour ago
L
Warehouse Generalist
Lineage
Montreal, QC
- Full-time
Alert appropriate leader of any issues with the product or materials and await directions to rectify the problem
Added 1 hour ago
C
Senior Controls Designer
Carrier
Coquitlam, BC
- $89,500 to $139,500 CAD / year
- Full-time
Automated Logic is looking for a driven Senior Controls Designer to join our team onsite in Coquitlam, BC. In this dynamic role, you will lead the charge in engineering advanced control…
Added 1 hour ago
Construction General Foreman - Electrical (Prince George)
IREN
Prince George, BC
…the work moving beside live infrastructure. This is a site leader's seat, not a lead hand's: you read the project plan and the schedule, run the progress meetings for your scope, work…
Added 2 hours ago
Production Planner - FAL
Westerkirk
Calgary, AB
…production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to…
Added 2 hours ago
S
Accounts Payable Manager (15 month term)
Stantec
Edmonton, AB
- Full-time
Stantec has an exciting opportunity for an Accounts Payable Manager within its North American Accounts Payable team located in Edmonton, Alberta. Reporting to the Senior Manager, Accounts…
Added 2 hours ago
VC
Practice Manager - Brandon Hills Veterinary Clinic
VetCare Canada
Brandon, MB
- Full-time
Are you a natural leader with a passion for animals and a knack for inspiring teams? As a Practice Manager in the VetCare Community, you'll be the driving force behind a vibrant veterinary…
Added 2 hours ago
WM
Plant Maintenance Technician/Millwright, Overnight Shift
Waste Management, Inc. (WM)
Edmonton, AB
- Full-time
…we know skilled trades professionals are the backbone of our…
Added 2 hours ago
IF
Senior Full stack AI Developer (Python & Angular/React)
Intact FC
Toronto, ON · Montreal, QC
- Full-time
Ensure seamless integration of AI-driven solutions with existing insurance operations systems, coordinating closely with IT, operations, and data science teams to align on technical…
Added 3 hours ago
WT
Lead, Learning & Employee Experience
Wealthsimple Technologies
Remote, Canada
- $116,000 to $145,000 CAD / year
- Full-time
- Remote
…reporting to our Senior Lead, Program Manager within People Operations, so you will be in front of a room regularly and often, and you will be exceptional at it. In your first 6–12 months,…

YWCA BC

Director, Information Technology

Vancouver, BC, Canada

Pay Rate: $119,101.32 per annum · Full-time

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Job details

Pay: Pay Rate: $119,101.32 per annum
Job type: Full-time
Apply by: Apr 26, 2027
Experience: 8+ years of progressive IT experience, including leadership of infrastructure and end-user computing in a multi-site environment.
Posting language: English
Posted: Oct 28, 2026

Original job description

Come as you are. Make a real impact.

At YWCA BC, we’ve been making a difference in the lives of women, families, youth and job seekers across the region for over 125 years – and we’re just getting started. We are a dynamic, forward-thinking organization offering affordable housing, early learning and childcare, employment and training services, mentorship, violence prevention, legal services and so much more. We also advocate for systemic change by educating the public and influencing policy. Watch this short video to learn about what we do – it’s more than you think!

Diversity is our strength. As an equity-seeking organization, the YWCA values its diverse workplace and is committed to fostering a community of inclusion and belonging. Our values – intention, courage, community and empowerment – guide everything we do and shape the kind of workplace we are proud to offer. We welcome diverse voices and lived experiences, and we support flexible work arrangements to help you thrive personally and professionally.

The Director, IT leads day-to-day delivery of technology services and operational security. Reporting to the VP Finance, IT and Risk, this role is YWCA's senior technology leader, setting technology direction and translating it into execution by running reliable IT operations and strengthening cybersecurity controls that protect YWCA’s clients, staff, and organisational reputation.

Reports to: Vice President, Finance, IT and Risk

Direct reports: Senior IT Systems Manager, plus additional technical staff as required

Governance: provides operational metrics and risk updates to the VP Finance, IT and Risk; participates in cross-functional governance forums as required

Delegated authority and decision rights

Runs day-to-day operations across sites, including escalation pathways, on-call structure, service workflows, and operational communications to staff.
Approves routine operational changes, configuration standards enforcement, and remediation plans (patching, vulnerability remediation coordination, endpoint baselines) consistent with standards approved by the VP Finance, IT and Risk.
Recommends technology standards, policies, and the annual IT operating and capital budget for approval by the VP Finance, IT and Risk.
Defines and enforces operational processes (incident/problem/change), service catalogue structure, and operational metrics.
Manages renewals, service performance, and vendor issue escalation; can approve vendor work orders and operational purchases within budget and delegated signing limits.
Owns operational control implementation and upkeep (monitoring, endpoint protection, email protections, conditional access operations) and ensures evidence is maintained for audits and cyber insurance.
Leads performance management, scheduling, coverage planning, and hiring for operational roles (with VP Finance, IT and Risk approval for net-new roles or material restructuring).

What you’ll be doing:

1) IT operations and service management

Run day-to-day IT operations, ensuring stable services, responsive support, and clear escalation pathways for front-line teams.
Implement service management practices, including ticketing workflows, incident and problem management, and change coordination.
Define and track operational performance metrics (for example, ticket volumes, time to resolution, recurring issues) and drive continuous improvement.

2) Infrastructure, platforms, and endpoint management

Oversee network, connectivity, collaboration, and core cloud services to ensure availability, security, and supportability.
Ensure consistent execution of endpoint management, patching, configuration standards, and identity and access operations (including Joiner-Mover-Leaver (JML) processes and access reviews).
Support the operational health of data pipelines and BI tools, ensuring data sources are reliable and accessible for enterprise reporting.
Provide operational support for network-connected physical security systems (e.g., CCTV, access control).
Oversee configuration, support, and integration of core business applications (e.g., client management, finance, and HR systems), working with system owners across the organisation.
Maintain backup, disaster recovery, and business continuity capabilities for critical systems, including regular restore testing.

3) Vendor, procurement, and asset management

Own the device and asset lifecycle program: standards, procurement coordination, tagging, inventory accuracy, deployment, transfers, replacements, secure wiping, and disposal.
Enforce mobile and BYOD access controls appropriate to risk, including limitations on local storage and expectations for incident reporting, remote wipe, and support boundaries.
Manage operational vendor relationships, renewals, and service performance, escalating risks and material issues to the VP Finance, IT and Risk.
Manage the IT operating and capital budget, including license and subscription costs, and report on spending against plan.

4) Cybersecurity operations and control implementation

Operationalise security controls and maintain security tooling configurations and monitoring across endpoints, networks, and cloud services.
Coordinate vulnerability management, including scanning, risk-based prioritisation, and remediation tracking.
Maintain operational readiness for incidents, including runbooks, escalation, evidence preservation support, and post-incident corrective actions.
Apply privacy and safety safeguards to systems that hold sensitive client information, and support privacy impact assessments and breach response.
Maintain IT policies and staff guidance (e.g., acceptable use) and deliver security awareness training, including phishing simulations.

5) Project delivery and change enablement

Lead delivery of operational technology projects (upgrades, migrations, tooling improvements), managing scope, timelines, and stakeholder communication.
Work with program leaders to translate needs into feasible solutions and sustainable support models.
Ensure changes are adopted successfully through training, communications, and transition to steady-state operations.
Develop and maintain the multi-year technology roadmap in partnership with the VP Finance, IT and Risk, and translate it into actionable project plans, ensuring operational readiness for all new deployments.

6) People leadership

Lead, coach, and develop the IT operations team, including performance management, training plans, and coverage planning.
Establish clear on-call, escalation, and handoff practices that protect staff wellbeing and maintain service reliability.

Required experience and capabilities

8+ years of progressive IT experience, including leadership of infrastructure and end-user computing in a multi-site environment.
Demonstrated experience operating and improving IT service delivery, including ticketing, incident management, and operational metrics.
Practical cybersecurity experience, including patching discipline, endpoint security, identity and access practices, and incident response support.
Strong vendor and contract operations capability, including renewals, service performance management, and procurement coordination.
Ability to communicate clearly with non-technical stakeholders and drive adoption of consistent practices.
People leadership experience, including coaching, performance management, and coverage planning for reliable operations.
Experience developing multi-year technology roadmaps and managing IT budgets.
Post-secondary degree or diploma in information technology, computer science, or a related field, or an equivalent combination of education and experience.

Preferred experience

Experience in non-profit, housing, or human services environments with heightened privacy and safety considerations.
ITIL or comparable service management training, and project delivery experience (formal or practical).

Working conditions

Based in Metro Vancouver with occasional travel to multiple sites as required.
Hybrid work may be supported depending on operational needs, incident readiness, and leadership expectations.
This role participates in incident response leadership and may require after-hours availability for critical incidents and scheduled maintenance windows.

We offer our eligible employees the following benefits as part of their total rewards package:

Extended medical and dental benefits
A defined benefit pension plan (MPP)
Pregnancy, parental and adoption leave top up
22 vacation days and 3 personal days, in addition to paid sick leave
Flexible working arrangements for applicable positions
Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members
A workplace that prioritizes employee health, safety and well-being, including many learning and growth opportunities such as our employee mentorship program and three equity committees that help to support our goals towards achieving meaningful equity and inclusion.
Free staff membership to our Health + Fitness Centre
Discounts at our YWCA Hotel
Priority in YWCA Child Care centres
Pay Rate: $119,101.32 per annum

We’re committed to increasing representation and equity across our organization. We strongly encourage applications from women, Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, people with disabilities and others from marginalized communities. We’re also focused on creating leadership opportunities for Indigenous, Black, and gender-diverse individuals. If you'd like to learn more about our inclusive culture before applying, feel free to contact our Equity & Engagement Manager at people@ywcabc.org.

Accessibility is a priority for us. If you need any accommodations to apply or have questions about the process, please reach out to the hiring manager listed. We make hiring decisions based on qualifications, transferable skills, lived experience and organizational needs. Thank you to everyone who applies - only those selected for an interview will be contacted.

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More about this job

Responsibilities

Lead day-to-day IT operations, service delivery, infrastructure, endpoint management, vendor relationships, and cybersecurity controls across the organization. Develop technology roadmaps and budgets, deliver operational projects, maintain incident and continuity readiness, and lead the IT operations team.

Requirements

Requires 8+ years of progressive IT experience, including leadership of infrastructure and end-user computing in a multi-site environment, along with practical cybersecurity, service delivery, vendor, budget, and people-management experience. A post-secondary degree or diploma in IT, computer science, or a related field - or equivalent education and experience - is required; ITIL or comparable training and experience in nonprofit or human services settings are preferred.

Skills

IT Operations Management
IT Service Management
Infrastructure Management
Endpoint Management
Cybersecurity Operations
Incident Response
Identity And Access Management
Vulnerability Management
Vendor Management
IT Budget Management
Technology Roadmapping
Project Delivery
Disaster Recovery
Business Continuity
People Leadership
Stakeholder Communication

Benefits

Extended Medical And Dental Benefits
Defined Benefit Pension Plan
Pregnancy, Parental, And Adoption Leave Top-Up
22 Vacation Days
3 Personal Days
Paid Sick Leave
Flexible Working Arrangements
Employee Family Assistance Program
Learning And Growth Opportunities
Employee Mentorship Program
Free Staff Membership To Health And Fitness Centre
Discounts At YWCA Hotel
Priority Access To YWCA Child Care Centres

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
IT Service Management
Ticketing Workflows
Incident Management
Problem Management
Change Management
Infrastructure
Cloud Services
Network Management
Endpoint Management
Patching
Identity And Access Management
Joiner-Mover-Leaver Processes
Data Pipelines
Business Intelligence
CCTV
Access Control
Asset Lifecycle Management
Mobile Device Management
BYOD
Vulnerability Management
Endpoint Protection
Conditional Access
Privacy Impact Assessments
Security Awareness Training
Phishing Simulations
Backup And Disaster Recovery
Business Continuity
ITIL
Technology Roadmap

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